Trusted Agent profile · London
★★★★★
859 reviews across 2 platforms
16 Sussex Street, London, SW1V 4RW
Part of Jackson-Stops, see every office.
Jackson-Stops's office in London, at 16 Sussex Street, is rated 4.8 out of 5 across 859 reviews on two platforms, including 389 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards. See how it compares with other estate agents in London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service
I’ve had a very pleasant experience with Jackson Stops, specially with Loren Pogue, my agent. Our requests and concerns are promptly taken care of and she is always on top of things.
Dear Alejandro, we're pleased to hear you had a very pleasant property experience with Loren and the team and that your requests and concerns were taken care of. With best wishes from everyone at Jackson-Stops.
5/5
GoogleBryony was a really helpful agent who dealt with all our queries and issues with speed, grace and professionalism. We were grateful to be dealing with her.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe Jackson-Stops team continue to be very responsive and found a tenant very quickly. The negotiations and letting process was very smooth. Many thanks to William and the Pimlico team.
5/5
GoogleDaisy was quick and helpful from my first telephone call. She showed me the flat (twice), and didn't ask embarrassing questions, such as about employee and financial status! Highly recommended.
5/5
TrustpilotI have dealt with Jackson stoppsfor…
I have dealt with Jackson stoppsfor many years. Margaret heath deals with the tenants very skilfully and meets the requirements of the building and me as landlord. Her experience is invaluable.John
Dear John, Margaret is clearly a valued member of the team, and it's excellent to hear that she deals with your tenants skilfully, and that her experience is invaluable to you. With best wishes from everyone at Jackson-Stops.
5/5
GoogleThe best estate agents around. Honest, knowledgeable and professional.I cannot recommend more definitely the best local agent by far. I have been dealing with Robert who has been more than helpful at every stage, he has a deep knowledge of the area and can be relied upon for honest pragmatic advice.PositiveQuality, Professionalism
Dear Nicky, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Marilyn Plews Customer Relations Team
5/5
GoogleRob Dawson assisted me with my flat search over the summer and was extremely helpful and knowledgeable on the local market and various configurations of the buildings, ahead of what I had experienced with other agents. He was also very good at identifying easy wins to maximize floor area. Can highly recommend.
Dear Mark, Thank you for your kind words regarding our Pimlico office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Marilyn Plews Customer Relations Team
1/5
TrustpilotVery unorganised, poor standards in every department
Really disorganised at every level. Repeatedly chased by ourselves regarding the ongoing issues. Dealing with different people not knowing what there doing. Very unapologetic about there lack of coordination and conformation. Never use these again. Extremely let down and utterly disappointed at the service that Jackson-stops in Wimbledon branch provide.
We are concerned to read your comments and unable to identify you on our database. Please do contact us directly with further details and we will look into this for you - asma.chughtai@jackson-stops.london. Kind regards, Asma Chughtai, Customer Relations Team.
5/5
TrustpilotAmazing!
Amazing. It is one of the best agency I've dealt with so far. They are so professional. Viola was a great agent. She was helpful and helped me to finish all paper works in less than a week. I really recommend Jackson-Stops
5/5
TrustpilotJackson-Stops highly recommended
Jackson-Stops provided an excellent service from start to finish. Excellent communication throughout what was a long process due to COVID, Lottie (who was outstanding) clearly has excellent relationships with local solicitors and invests time with all in the chain to keep things moving.My second move with them and would certainly use them again.
Dear Sara, we are delighted to read your review, thank you for taking the time to acknowledge the five star service you received from Jackson-Stops. Best wishes from us all.
4/5
TrustpilotWould recommend this agent for Lettings in Wimbledon
This agent has been managing the rent of some of our properties for almost 10 years. The Lettings team in Wimbledon have always been proactive and helpful. One of the best agents in Wimbledon based on our experience.
Dear Wissam, thank you for leaving a review for our Wimbledon team, and it's very good to read that you feel they have always been proactive and helpful. Best wishes from all of us at Jackson-Stops.
5/5
TrustpilotBest agents I have ever used
I had tried 2 other agents before Jackson Stops who had achieved nothing. Jackson Stops were terrific. They arranged lots of viewings, kept in touch with me and were a huge help finalising the eventual sale. I can't recommend them highly enough.
Dear Frances, thank you for taking the time to leave a review and we are pleased to hear that you highly recommend Jackson-Stops. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotJackson Stops was always very…
Jackson Stops was always very straightforward with us, and attentive to our needs.
Dear KE, it is good to hear that the service you received was attentive and straightforward. With best wishes from everyone at Jackson-Stops.
5/5
GoogleHighly recommend our agent William Dodds, he was very conscientious and responsible, he helped us find the perfect apartment very quickly and was able to resolve any problems in a timely manner, highly recommended!
Thank you for your kind comments regarding William and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Marilyn Plews, Customer Relations Team
5/5
TrustpilotLovely team
Our experience with Siobhan from the maintenance team has been great. She’s always very quick to respond and handles our concerns with great efficiency. Very much appreciated!
5/5
GoogleGreat team (Harry, Alexander and Hamish). Professional, reliable, knowledgeable and diligent in what they do and do it well.
Dear Will, Thank you for taking the time to leave a 5 star Google review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotWe would like to congratulate Neil and…
We would like to congratulate Neil and Anthony at Jackson Stops for making our recent purchase a simple and easy transaction . They were helpful and friendly all the way through and went above and beyond when needed. We would definitely recommend them in the future. Siobhan and Eugene
Dear Siobhan and Eugene, thank you for taking the time to leave a review of our wonderful Woburn team, it sounds as though they helped make your sale as stress free as possible. Best wishes from us all at Jackson-Stops.
5/5
GoogleThe agent Daisy has been lovely during the stressful period of negotiations. In addition she was extremely helpful with the papers and procedures.PositiveQuality, Professionalism, Value
5/5
TrustpilotTallulah has always responded quickly…
Tallulah has always responded quickly to any questions or concerns, and is friendly and accommodating. In general my experience with Jackson Stops has been professional and efficient. Thanks!
Dear Russ, a great review - thank you for posting, and we're delighted to hear your experience with Jackson-Stops has been professional and efficient. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotA great team
Everybody hates Estate Agents and we were beginning to but we switched to J-S and we love them! Could not be more friendly and helpful and always respond to emails and calls quickly. As sellers, they got us plenty of viewings and a sale. Can't recommend them highly enough.
Dear Carey, thank you for your honesty, we're glad we could convince you that brilliant estate agents do exist! Best wishes from us all at Jackson-Stops.
5/5
GoogleWilliam Dodds (Lettings) and the Jackson-Stops team were truly incredible in helping deal with the organisation of my lease. They were extremely reliable and made the overall process as smooth as possible.
Dear Connor, Thank you for your great 5 star review, and mentioning your experience with William in our Pimlico office. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleWe had a great experience with Jackson Stops Pimlico. Robert was incredibly helpful and we managed to secure our dream home so quickly thanks to him.
5/5
GoogleRenting through Jackson Stops proved to be a great choice as we were guided through the process in the capable hands of William Dodds, whose calm, straightforward approach enabled the process to move swiftly and without strain. Will's patience and guidance with the complexities of our own move could not have been better as he helped put our minds at rest throughout various unexpected circumstances. We will be keeping Will's contact details and recommend him for future moves! Thanks again, Laura and Alex
5/5
GoogleMyself and my partner contacted Jackson-Stops upon viewing a flat we liked the look of online. Within three hours we had viewed the property and we loved it. Alice sent over documents on the same day, assisted in the negotiation and has been absolutely fantastic to this point. We move in within the next couple of weeks and we have been absolutely delighted with the service. Would highly recommend to anyone and if you can ask for Alice.PositiveResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jackson-Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Jackson-Stops Pimlico and Westminster hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Jackson-Stops Pimlico and Westminster won Gold in The Trusted Agent 2026 awards.
