Trusted Agent profile · London
★★★★★
859 reviews across 2 platforms
16 Sussex Street, London, SW1V 4RW
Part of Jackson-Stops, see every office.
Jackson-Stops's office in London, at 16 Sussex Street, is rated 4.8 out of 5 across 859 reviews on two platforms, including 389 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards. See how it compares with other estate agents in London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleFrom start to finish, the whole team at Jackson Stops Pimlico were faultless in their professionalism in letting my property, and a great pleasure to work with. Their help and support has been invaluable during lockdown and I could not recommend them more highly.PositiveProfessionalism
5/5
GoogleHamish at Jackon-Stops handled a recent purchase. He was very professional, constructive, and on top of all the details and getting the purchase done. One of the best experiences I have had with a broker.
Dear Peter, Thank you for leaving a 5 star Google review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotFantastic Service
This was my first move out of student accomodation and Jackson-Stops was the right choice to assist in this change. I liased with Harry Payne who was very professional, extremely helpful and successfully managed to find my dream apartment. I would definitely recommend this company!
Dear Heather, we are delighted that you felt you made the right choice with Jackson-Stops, and that you would recommend us. With best wishes from all of us at Jackson-Stops.
5/5
GoogleJohnny at Jackson-Stops has been amazing throughout our journey, right from arranging viewings to exchanging contracts to completion. He has been really supportive, professional and helpful and has made things so easy and smooth in this process.
5/5
TrustpilotFantastic team
Fantastic team. Kept me informed throughout and managed the sale process from start to finish without drama. Could not have asked for a better experience
Dear Richard, a wonderful five-star review - thank you! We are very pleased to hear that you could not have asked for a better experience. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotThank you to Jackson-Stops for their help selling our family home.
Thank you to Jackson-Stops for all their time and effort ensuring the sale of our family home. They guided me through the process and kept me going when things got tough. Always professional and willing to help.
Dear Mrs M, a lovely review - thank you. It's wonderful to hear that you felt guided with our professional team. With best wishes from everyone at Jackson-Stops.
5/5
GoogleThe entire team at Jackson-Stops in Pimlico were fantastic, highly professional from start to finish. I couldn't recommend them more. Their knowledge of the market and the area hugely benefited us and ensured a quick and hassle free sale process. Many thanks Harry, Rob and team!
5/5
GoogleExcellent service from beginning to end, totally reliable the and definitely consider being managed to get the full experience. Thank you Pimlico team
Dear Ruth, Thank you for the review, we have thoroughly enjoyed working with you over the years. Wishing you both all the best for the future and hope to be of help again. James and the Pimlico Team
5/5
Trustpilot11/10
Among many unresponsive and incompetent solicitors, Lottie at Jackson stops what’s the only one who answered the phone, the only one who knew what they were doing, and the one who carried all the other’s dead weight. 11/10 would recommend, I’m certain we’d have lost the house if not for Lottie’s excellent stewardship of our purchase.
Dear Christian, thank you for such a glowing review of Lottie at our Newmarket branch. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotI've only got praise for Jackson-Stops
I've only got praise for Lottie and her team, they were exceptionally helpfull.
Dear Richard, it means a lot to our Newmarket team to see your review. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotCheveley rental
Jackson's managed our home in Cheveley with the utmost of professional care and diligence. All interactions with their office were seamless and they placed tenants that took excellent care of the property. Very happy with the service provided and happy to recommend.
Dear Alistair, thank you for taking the time to leave a review for us, and it's wonderful to hear that you were treated with the utmost professional care. Best wishes from all of us at Jackson-Stops.
5/5
GoogleGeorgia Ward helped me find a great flat in a lovely part of town. Nothing was too much trouble. Definitely 5* recommended.
Dear Patrick Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
5/5
GoogleWe had an excellent experience with Georgia who dealt with us during the process of renting a flat with Jackson Stops. Highly recommended.
Dear Cam, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleJackson Stops were helpful and Rob has been a very knowledgeable and professional person to work with.
Dear Tim, We are really pleased to read your positive review regarding the service from our Pimlico Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Sam Farnan Customer Relations Team
5/5
GoogleWe recently bought a house via Jackson Stopps and I was extremely impressed at the level of service, which was unmatched by any of their competitors. Alexander Leon in particular was incredibly helpful, always available and very hands-on. I would definitely recommend them.
Dear Harriet, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHamish has been so efficient with the purchase of our property, first class with his communication to all parties and keeping the exchange process moving forward. Really impressed.
5/5
GoogleFirst Class service. We have been with Jackson-Stops for a number of years and they have never let us down, always polite, courteous and helpful. Just completed a stress-free sale with the help of Jackson-Stops, Thank you all for your 5* help as always.
Dear Pauline, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleDaisy was amazing at helping me find my first flat. She knew from the get go what I was looking for and went above and beyond to find the perfect place for me. Thank you so much :)
5/5
TrustpilotA well-handled sale by James and Ria
A well-handled, calm sale - thanks James and Ria.
Dear Peter, thank you for your five star feedback for our Barnstaple team. Best wishes from us all at Jackson-Stops.
5/5
GoogleWe can't recommend the team at Jackson-Stops Pimlico highly enough. They were so proactive and patient at helping us sell a difficult property in a challenging market. The staff were always very helpful, knowledgeable and a pleasure to deal with.
Dear Clare, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with the Pimlico team. Please do not hesitate to contact us again. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleHarry and Hamish have been brilliant selling my flat in Gloucester Street Pimlico. I could not recommend them more.
Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, katie
5/5
GoogleI had a great viewing tour with Henry, he had a great sense of humour but was also helpful with our rental search and talked us through the application process.
Dear Peter, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Pimlico and Westminster office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie, Customer Relations Team
5/5
GooglePaddy has been so helpful and patient with helping me find a new flat to rent. Really great and positive experience.
Thank you Rachel for taking time to provide valued feedback to us about the services we provide, which is greatly appreciated. We work hard to deliver excellent service to our clients and we are always looking for ways to improve upon how we do things.
5/5
GoogleI'd like to compliment Peter for the prompt, courteous and efficient assistance provided during my time in the apartment in Pimlico. Thank you, Peter!
Dear Grant, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jackson-Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Jackson-Stops Pimlico and Westminster hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Jackson-Stops Pimlico and Westminster won Gold in The Trusted Agent 2026 awards.
