Trusted Agent profile · London
★★★★★
859 reviews across 2 platforms
16 Sussex Street, London, SW1V 4RW
Part of Jackson-Stops, see every office.
Jackson-Stops's office in London, at 16 Sussex Street, is rated 4.8 out of 5 across 859 reviews on two platforms, including 389 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards. See how it compares with other estate agents in London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe had a very good experience with Jackson-Stops Pimlico. Alice is a professional reliable letting negotiator. She is always in time for the meetings and never delays with her response on the mail or phone. I would recommend the agency and Alice.PositiveProfessionalism
2/5
TrustpilotAfter calling and asking for more…
After calling and asking for more photos was told to look on google maps! Really?! No pictures of advertised annex or the link to detach it. They obviously want to waste everyone’s time!
Dear Sara, I'm sorry you didn't receive the service you expected. If there is anything we can do to rectify the situation, please do email info@jackson-stops.co.uk. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotSale of my cottage
Staff extremely professional. Helpful and supportive throughout the sale process. Gave feedback on every viewing. Liaised with solicitors and kept me in the loop during the whole process.
Dear Jennifer, we are delighted to hear that you received a helpful and supportive service from extremely professional staff. Thank you for your review. With best wishes from everyone at Jackson-Stops.
5/5
Googleused Jackson-Stops when I needed to move. William Dodds was my primary contact and was a great help. In a professional manner he was able to sort the property I was interested in and now we have a lovely new home!PositiveProfessionalism
5/5
TrustpilotWill (Lettings) has been my agent for a…
Will (Lettings) has been my agent for a number of years. I couldn’t recommend him and Jackson Stops more highly. Always available, helpful and insightful. Shari in sales is also amazing.
Dear Mrs Anderson, thank you for your review and we're pleased you would recommend the services of Will and Shari. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotThey accomodate me well and very…
They accomodate me well and very helpful on me, they answer my question as much as they can
Dear Angelo, thank you for leaving a five-star review about the experience you had with us. With best wishes from everyone at Jackson-Stops.
5/5
GoogleExcellent customer service by this agency. I went to see a property on a Wednesday, and had everything sorted by Friday to move in. Henry, and his team, was extremely helpful and kind.
Thank you for your kind comments regarding the Pimlico and Westminster team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat Service
I rented a property through Jackson-Stops in March 2023.From start to moving in both Zoe and Emma have been super-organised and efficient. The thoroughness of the pre moving in cleaning and having everything serviced that needed it was very reassuring.Thank-you very much ladies.
Dear Jod, it's wonderful to hear about your experience renting with Jackson-Stops and thank you for taking the time to leave a review. With best wishes from all of us at Jackson-Stops.
5/5
TrustpilotExcellent, Friendly and Reliable Agents
I could not have asked for more from the Jackson-Stops Burford office. From a conversation with Nathan about putting our house on the market, through to valuation, virtual tours, and a very good offer, all in an extremely short period of time. The whole process has been seamless. I cannot recommend highly enough. Thank you to you all.
Dear Maria, thank you for your glowing review of our Burford branch. Best wishes from us all at Jackson-Stops.
5/5
Trustpilot5 star service!
I would most definitely recommend Jackson stops to anyone looking to move! Moving houses is so stressful however the agents at Jackson stops made it really easy and were so helpful every step of the way! The service definitely deserves 5 stars! Thank you Jon for all your help!!
5/5
TrustpilotWe reported a fault with a plug in the…
We reported a fault with a plug in the downstairs loo and Rhian dealt with the matter quickly and efficiently. The plumber attended at our convenience and Rhian ensured we were kept in the loop.
5/5
GoogleJackson-Stops were very efficient in the recent re-letting of my one bedroom flat nearby. Harriet and Alex were always on the ball and managed to find excellent tenants very quickly. The paperwork was easy to deal with and it was a very happy experience.
5/5
TrustpilotFreddie's deep knowledge of Lewes and…
Freddie's deep knowledge of Lewes and the surrounding area and his kindness and experience, make him an invaluable agent to work with. He does all he can to take the stress out of buying/ selling and I couldnt imagine working with anyone else.
Dear Rosanna, thank you for leaving a review about your experience with Freddie and we're very happy to know that you appreciated his local knowledge and judge him to be an invaluable agent to work with. With best wishes from all of us at Jackson-Stops.
5/5
GoogleHarry and the whole team provided exceptional service and achieved a sale of our flat at a good price, overcoming any difficulties. We would recommend them to anybody looking to buy or sell in the Pimlico and Westminster area.
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotWimbledon office
Wimbledon office: Very attentive professional and to the point. Definitely a go-to agency fir goid options.
Dear Marialuz, thank you for taking the time to leave a review for our Wimbledon team, and we are pleased to hear that they were attentive, professional, and that they are your go-to estate agent. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotI have let the flat above my shop for…
I have let the flat above my shop for many years now and Margaret has helped me over that time.Always understanding and patient she manages to sort any problems out smoothly.Thank you. Elizabeth Aram
Dear Elizabeth, thank you very much for taking the time to leave a review about your positive experience with us and especially with Margaret. With best wishes from everyone at Jackson-Stops.
5/5
GoogleHarry was great - extremely responsive, efficient, proactive and polite. Thanks!
Dear Clementine, We are delighted to read that our Pimlico Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleHarriet could not have been easier and more pleasant to deal with. She was really responsive, great with getting back to all my questions clearly and made the whole experience of renting in London stress free. It is rare to find an estate agent who actually wants to support you and provides you with both the time and advise you need. Working with Jackson-Stops, and specifically Harriet, was a breath of fresh air, and for someone who was starting to lose faith in the renting system in London, they came at the perfect time! Couldn’t recommend more!PositiveResponsiveness, Professionalism
5/5
GoogleThe service we received from Rob Dawson and his team was second to none. The best experience we have ever received from an Estate agency firm. Would highly recommend.PositiveProfessionalism, Value
5/5
GoogleAgain another great effort letting out my flat guys, limited void period despite the redecoration between and difficult time scales involved. None of the pushy antics of other estate agents. I can not recommend you more highly.
Dear Charles, Having read your review, we would like thank you for your feedback about our Pimlico Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Sam Farnan Customer Relations Team
5/5
GooglePurchased my first home with Jackson-Stops. Friendly and efficient team especially my agent Johnny! Overall very positive experience and would highly recommend!
Dear Edwin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotHighly professional and efficient…
Highly professional and efficient service from start to completion. Anthony put a considerable amount of time into agreeing a realistic valuation, the photographs of the property were brilliant and potential buyers were well managed. Most importantly we were kept informed at every stage of the way.
Hi Malcolm and Caroline, we're pleased you experienced such a positive approach from Jackson-Stops and we appreciate the time you've taken to leave a review. Best wishes from all of us at Jackson-Stops.
5/5
GooglePaddy Robinson is a great representative for Jackson-Stops & Staff Estate Agents. My colleague and I have just agreed, in principle, on a rental that Paddy recently showed us. He was professional, efficient and kept us informed every step of the way. I would highly recommend them.
5/5
GoogleSuch an incredibly friendly and helpful team! From viewing my new flat to getting contracts signed took less than a week. The process has been professional and has made my renting experience an easy one.
Dear Natasha, Thank you for your kind comments regarding the Pimlico team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jackson-Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Jackson-Stops Pimlico and Westminster hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Jackson-Stops Pimlico and Westminster won Gold in The Trusted Agent 2026 awards.
