Trusted Agent profile · London
★★★★★
859 reviews across 2 platforms
16 Sussex Street, London, SW1V 4RW
Part of Jackson-Stops, see every office.
Jackson-Stops's office in London, at 16 Sussex Street, is rated 4.8 out of 5 across 859 reviews on two platforms, including 389 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards. See how it compares with other estate agents in London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you!
Anthony Inskip and his team were absolutely fantastic - really helpful throughout the whole process and so professional to deal with.
Dear Tessa, thanks for your review, highlighting the helpfulness and professionalism of our Woburn team. Best wishes from all the staff at Jackson-Stops.
5/5
GoogleHenry (lettings) is an outstanding agent and provided best of class service. The whole experience from beginning to end was articulately managed in a seamless manner. I would highly recommend Jackson-Stops for the ultimate best and trustworthy letting experience.
Dear Zofia, Thank you for your lovely words for Henry and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotJackson Stops
Jackson Stops, very polite and helpful from the start. From the beginning of our journey to buy our new home they have been easy to contact and always return calls.We found they were also helpful when it came to the paperwork side of the purchase and gave advice throughout. I would recommend them to anyone wishing to purchase a property.
Hi Jules. Thank you so much for sharing your experience with Jackson-Stops, and we're pleased that it was such a positive one. Best wishes from us all at Jackson-Stops.
5/5
GoogleWill was helpful with my property search, very knowledgeable and respectful. Even though we didn’t rent in Pimlico, he helped me get in touch with other offices in areas I was after which was a great help. He really went over and beyond!PositiveResponsiveness, Quality
5/5
GoogleWill Dodds was fantastic in helping us find a flat and make a successful offer. He was very responsive, keen to help us negotiate with the landlord for the best offer to suit our needs and ultimately made the whole process quick and stress free. Great service, would recommend.PositiveResponsiveness, Professionalism
5/5
GoogleSam contacted me and organized the viewing at a time that worked the best for me - kept me posted at every step and contacted me to seek the feedback. His communication skills are spot and I would highly recommend him and his services - thanks
5/5
GoogleA really personal service. Our estate agent, Harriet was extremely helpful and responsive and really cared about helping us find the place that best suited us.
Thank you Maria for your kind review, it was lovely to meet you and your friends. We always work to find the perfect home for people we assist and wish you all the very best for the future. Kind regards, Harriet
5/5
TrustpilotJackson Stops sold my house.
The team at Jackson Stops are extremely professional, responsive and proactive. Throughout the process of selling my house they provided excellent advice and support. A joined up approach of high quality marketing and skillfully hosted viewings resulted in the successful sale of my house within 4 days of marketing the house. I was very impressed with the after sales service to ensure exchange and completion went smoothly
Dear Gary, thank you for highlighting the professional and effective service you received, from start to finish. Best wishes from us all.
5/5
GoogleI finally decided to sell our flat and by chance Jackson Stops were able to put us in touch with a buyer before the property even went to market. The sale was helped through within 11 weeks in an extremely professional and efficient manner by Harry and his Team.
Dear Mark, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleI have been very impressed with the professionalism and efficiency of Alexander Leon at Jackson-Stops. Without Alexander's input I doubt whether the property acquisition would have materialised. Many, many thanks
Thank you for your kind comments regarding Alexander and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie, Customer Relations Team
5/5
GoogleGreat agent, he helped us from day one, he was very friendly and helpful. Thanks William Dodds
Dear Parminder, We are delighted to read that we have achieved our aim of delivering a five star service. Feedback helps us continue to deliver a fantastic service. Kind regards, Marilyn Plews Customer Relations Team
5/5
GoogleI can't speak highly enough of the team at Jackson Stops. Harry Buchanan and James Deans did a phenomenal job on what turned out (through no fault of theirs!) to be quite a complicated sale. They were absolutely on top of everything all the way from putting the property on the market to the day of completion. It's a friendly, efficient and professional team who went the extra mile.
Dear Mark, We greatly appreciate you putting aside the time to submit a review about our Pimlico Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Sam Farnan Customer Relations Team
5/5
GoogleJackson-Stops Pimlico was really helpful and allowed us to take our time with making sure the right property for us was chosen. Special thank you to Robert Dawson who was very reliable with sorting out appointments for me, and for being very patient and useful whilst I bought my new home. Many Thanks！
5/5
GoogleMy husband and I recently worked with Jackson-Stops Pimlico to rent out an amazing 1 bedroom flat. Our Agent, Harriet Devonald, was very professional and quick to organise a speedy move for us. It was our first time using a rental agency, and our experience with Harriet and Jackson-Stops was super positive and as stress-free as moving can be! Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Dear Elisabeth, Thank you for your kind words regarding our Pimlico office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Mairlyn Plews Customer Relations Team
5/5
GooglePaddy was hugely helpful in helping us find out flat. Very tailored service, they listened to our requirements and only showed flats that were appropriate. Thanks
Thank you Alex, it has been a pleasure to help you with your property search. We are glad to have found a great tenant for a great flat. Good luck in your new home. Paddy, Pimlico Lettings
5/5
GoogleFantastic experience with Henry! Attentive, knowledgeable, and made the whole process smooth and stress-free. Highly recommend for anyone looking for top-notch real estate help!
Dear Leon, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie
5/5
TrustpilotExcellent personal service from…
Excellent personal service from Anthony. Kept us informed of progress on the house we were buying from his client. All queries sorted out quickly and efficiently. Would definitely recommend him and Jackson Stops
Dear Beverley, thank you for your 5 star review and we are delighted to hear about your positive experience, and that you would recommend our services. With best wishes from everyone at Jackson-Stops.
5/5
GoogleI have found Rob and his team very helpful and professional throughout my flat search.PositiveResponsiveness, Professionalism
Dear William, Thank you for taking the time to leave such great feedback regarding your experience with Rob and our Pimlico office. Kind Regards, Marilyn Plews Customer Relations Team
5/5
GoogleI have bought and sold through Jackson-Stops and had very positive experiences with both transactions. Harry and Rob’s friendly, professional approach significantly reduced the inevitable stress involved. I always felt fully informed and, importantly, felt Jackson-Stops were a genuinely honest broker acting in the best interests of all clients. I found them to be thoroughly decent people and I’ll definitely use them again.PositiveResponsiveness, Professionalism
Dear Belinda, I was delighted to read the comments in relation to our Pimlico office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Marilyn Plews Customer Relations Team
1/5
TrustpilotI would give zero stars but…
I would give zero stars but unfortunately it’s not an option. They don’t respect people or people’s time. They are very quick to contact you when they need something but will make you wait for ages when you need anything from them. They don’t pass messages and it’s extremely difficult to find anyone knowledgeable there.
Dear M Pietrzak, we're really sorry to see your review. Please could you share further information to social.media@jackson-stops.co.uk so that we can look into this? Best wishes, Jo from the Jackson-Stops marketing team.
5/5
TrustpilotOutstanding!
The service offered by Lottie and Ed was outstanding from the moment I first viewed the house they were marketing to the completion some three months later. Nothing was too much trouble, and we were in constant contact. I would recommend them without hesitation to anyone looking for the ideal estate agent in the area. Bravo!
Hi David, we appreciate the time you have taken to leave a review - thank you - and we are delighted that you felt our Newmarket team offered an outstanding service. Best wishes from all of us at Jackson-Stops.
5/5
GoogleCongratulations to the Jackson-Stops team in Pimlico for getting a complex sale over the line. In particular to Hamish Gibson for his determination and drive in holding an uncertain chain together and keeping us fully informed. Also, to Harry B for managing connections with style and panache.
Dear David Laurence, Thank you for your review, and mentioning your experience with Hamish in our Pimlico office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI’ve been a Jackson-Stops customer for more than a decade, first as managing the rental of my flat, then more recently selling it. I’ve had consistent good service from both the lettings and sales teams, and helpful advice. I would recommend them.
Dear Peter, Thank you for leaving a 5 star Google review. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleHarry and the team are professional and hard working. They are available around the clock and go the extra mile to help with conveyancing processes as well mediating between parties to get a transaction over the line. I thoroughly recommend them if you want a commercial and pragmatic approach to conveyancing.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jackson-Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Jackson-Stops Pimlico and Westminster hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Jackson-Stops Pimlico and Westminster won Gold in The Trusted Agent 2026 awards.
