Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBrilliant service as a purchaser.
I have recently purchased a property which was being marketed by Jackson-Stops. The agent I dealt with was very friendly, he arranged viewings quickly and was very attentive during the whole process- helping me with any queries I had along the way. Upon completion, he delivered the house keys to me so I could continue packing and also gave me a bottle of champagne as a congratulations gift. Excellent service as a purchaser- I would highly recommend to anyone looking to sell their house.
Holly · 24 May 2021
Agent replied · 13 June 2024
Dear Holly, thank you so much for reviewing your experience of our Chelmsford team. We're glad you found our staff attentive and thoughtful. Enjoy your new home! Best wishes from us all at Jackson-Stops.
★★★★★ 1/5
TrustpilotDeserves no stars!
Deserves no stars!! Shocking service by this estate agent, doesn’t promote your property at all, leaves it sitting on the website for months with no contact from them whatsoever!!There’s plenty of estate agents out there who will advertise and promote your property in order to seal a sale.Don’t waste your time with these people.
Lisa · 29 January 2024
Agent replied · 13 June 2024
Dear Lisa, we’re dismayed to read your review, and would be grateful if you could contact us at info@jackson-stops.co.uk with details of which office you dealt with, so we may look into this further. With best wishes from all at Jackson-Stops.
★★★★★ 5/5
TrustpilotAnthony is a knowledgeable and…
Anthony is a knowledgeable and professional practitioner who knows his market segment extremely well. He provides sound advice and works hard to achieve the best deal possible for his clients.
John · 20 September 2021
Agent replied · 13 June 2024
Dear John, thank you for your review, highlighting Anthony's expertise and work ethos. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
GoogleI have used Jackson Stops to find a property to rent in Pimlico. Their team is highly professional. Will was extremely helpful, responsive and efficient and did his best to help us find a flat.
Clara · 21 June 2020
Agent replied · 20 June 2024
Dear Clara, Thank you for taking the time to write a review about the great service you received from our Pimlico Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
TrustpilotWe sold our house in Northamptonshire…
We sold our house in Northamptonshire with Robert Godfrey who was absolutely fantastic. The team were highly professional and Sue was wonderful at managing the house viewings. Would very much recommend Jackson-Stops again
Karen · 19 December 2020
Agent replied · 13 June 2024
Dear Karen, we're proud to receive your review, thank you. We'll make sure it reaches Robert and Sue. Please don't hesitate to reach out if you need any property advice in the future. Best wishes from us all at Jackson-Stops.
★★★★★ 4/5
TrustpilotPersistent
Anthony was patient, persistent and is experienced
BD · 7 December 2023
Agent replied · 13 June 2024
Thank you for your review, and we are pleased you felt the service you received was delivered with patience and persistence. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleWe had a great experience renting a flat through Jackson-Stops. William and Caroline were extremely professional, attentive and responsive. I would recommend anyone to use them for their renting needs.PositiveProfessionalism
Kristen · 21 June 2021
Agent replied · 20 June 2024
Dear Kristen, Thank you for your great review regarding our Pimlico & Westminster office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent
We have recently sold 2 properties with the team at Jackson Stops - Bury St. Edmunds and have another 2 sales currently going through. The team are professional, patient & genuine! We dealt mainly with Matt & Ro who are friendly, efficient & always reassuring during the sale process. Would not hesitate to recommend Jackson-Stops!
Osborn · 5 December 2023
Agent replied · 13 June 2024
Thank you very much for your review, and we are delighted to hear that your experience with the Bury St. Edmunds team was friendly and efficient, and that you would recommend our services. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleWe have worked with Jackson-Stops Pimlico for several years and always found them to be efficient and personable. Georgie has been our main point of contact and has provided invaluable advice on many issues relating to our property. Thank you!
John · 23 June 2015
Agent replied · 20 June 2024
Thank you John for taking time to provide valued feedback to us about the services we provide, which is greatly appreciated. We work hard to deliver excellent service to our clients and we are always looking for ways to improve upon how we do things.
★★★★★ 5/5
TrustpilotOutstanding service
We have had an outstanding experience having both bought and sold our house through Matt at Jackson-Stops. Clear, useful and importantly honest communication, ensuring progress is maintained, indeed, the pain of moving is greatly reduced when you have somebody as experienced as Matt on side.To be honest the whole team in the office were more than happy to help with queries, and all seemed to be aware of current progress whenever I called. Having bought several houses through different agents over the last few years Jackson-Stops haves been, by far, the most professional, helpful, responsive team I have had the pleasure of working with.
Clive · 9 December 2020
Agent replied · 13 June 2024
Dear Clive, thank you for taking the time to share your experience of our Bury St Edmunds team. We're extremely proud to hear how we compare against other agents. We know that moving house can be difficult so it’s great to hear that we made it that much easier for you.
★★★★★ 5/5
GoogleClarissa Haynes at Jackson-Stops has been brilliant in helping us find a property in Pimlico. She has been relentless in her dedication and always available (even at short notice) to make viewings happen. She has great knowledge of the area and is very honest with all her advice - a breath of fresh air! I would highly recommend her help you.
Stuart · 21 June 2023
Agent replied · 20 June 2024
Dear Stuart, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Clarissa, and hope we can help again in the future. Kind regards, Marilyn Plews, Customer Relations Team
★★★★★ 5/5
TrustpilotRecognition for Exceptional Service
Recognition for Exceptional Service, Laura Howard Lettings
Nicholas · 14 October 2025
Agent replied · 2 June 2026
Dear Nicholas, we are delighted that you took the time to leave a five star review for Jackson-Stops, and in particular your experience with Laura from our Bury St Edmunds branch. We are so pleased to hear that Laura provided an outstanding service, and that you regard her as an exemplary representative of Jackson-Stops. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotExcellent estate agents, personal service.
Jackson Stopps dealt with all viewings and secured a good price for our property, We were supported throughout the process of a difficult sale and purchase by the staff at Jackson Stopps, and by Lottie in particular. We were kept informed of progress and queries were dealt with promptly and efficiently. Lottie liaised with all parties to ensure the process went as smoothly as possible.
Susan · 23 January 2023
Agent replied · 13 June 2024
Dear Susan, we are pleased to hear that you felt supported by Jackson-Stops during the sale of your home, and that the process went smoothly. Thank you for taking the time to leave a review. With best wishes from all of us at Jackson-Stops.
★★★★★ 5/5
GoogleI called to enquire about a property that had just gone under offer but Henry kindly listened to what I was looking for and got me booked into see another property that looks great!
Mara · 3 December 2024
Agent replied · 20 June 2024
Dear Mara, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
★★★★★ 5/5
TrustpilotMartina from the Property Management Team
After struggling with some noise issues with the rental property we had recently moved into Martina from the Property Management Team was incredibly sympathetic, helpful and professional figuring out how we could get the issue resolved quickly with the letting agents. Would certainly recommend!
James · 19 June 2024
Agent replied · 23 August 2024
Dear James, we are pleased that the issue you experienced was quickly resolved by our staff, and thank you for taking the time to leave a review. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleI want to give Millie a 5 star review, she handled our property application and follow ups with the outmost care. She was very responsive to emails and did her best to get us a great experience. She was always friendly and in a good mood, pleasant to deal with.
Torbjørn · 21 February 2024
Agent replied · 20 June 2024
We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Millie. Please do not hesitate to contact us again. Kind regards, Katie, Customer Relations Team.
★★★★★ 5/5
TrustpilotThanks Karl
Thanks KarlGreat adviceProfessional serviceHighly recommended And a bottle of champers too 🥂😊
Greg · 10 June 2023
Agent replied · 13 June 2024
Hi Greg, we're so pleased you took the time to leave a review about the great advice you received from Karl, and that you would highly recommend Jackson-Stops. Best wishes from all of us at Jackson-Stops.
★★★★★ 5/5
TrustpilotJackson-Stops team
Pip, Chris and the team did a great job selling our house. Good brochure, good advice on sale.
M · 21 November 2022
Agent replied · 13 June 2024
Dear M, thank you for taking the time to leave a review for our Reigate team, and we are pleased that you thought the team did a great job when selling your home. Best wishes from all of us at Jackson-Stops.
★★★★★ 5/5
TrustpilotJackson Stops helped us purchase our dream home…
We recently purchased our dream home through Jackson Stops and can’t speak highly enough of our experience. Nothing like a typical high street estate agents, Anthony provided a wonderful personal service. Throughout the whole process we were kept informed and consulted, often outside of normal working hours. If we ever decide to sell our home I would have no hesitation in reaching out to them. Brilliant
Craig · 11 November 2022
Agent replied · 13 June 2024
Dear Craig, thank you for leaving such a positive review about your experience of the wonderful personal service you received from Jackson-Stops. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotExcellent
Toby, Guy, Freddie and Trudy in the Mid-Sussex Jackson Stops office were outstanding in shepherding the sale of our home. If you are looking for a professional, ethical, efficient and friendly estate agent to work with, I highly recommend talking with them. Thank you for restoring our trust in estate agents!
Adam · 16 January 2024
Agent replied · 13 June 2024
Dear Adam, it's always fantastic to hear that our staff are outstanding - thank you! To know that you felt the team was professional, ethical, efficient and friendly is wonderful. We will share your kind words with the Lindfield team. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleA great buying experience with Hamish. Hamish has an excellent knowledge of the Pimlico and Westminster area and was able to proactively find the right property for me. Carefully navigated me through the purchasing process as a first time buyer.
Tom · 12 August 2024
Agent replied · 26 August 2024
Dear Tom, Thank you for taking the time to leave a wonderful 5 star Google review. Hamish will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
GoogleWe met several estate agents before choosing to work with Harry Buchanan from Jackson Stops of Pimlico and Westminster. Mr. Buchanan demonstrated a level of market knowledge, expertise and professionalism above the others. He was extremely helpful in onboarding our listing and providing thoughtful insights regarding the purchase of another property. Furthermore, he was always available to answer any questions and to steer us in the right direction. We highly recommend him and his firm!
Paula · 21 June 2021
Agent replied · 20 June 2024
Dear Paula, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleExcellent service and William was highly responsive to all queries. Would thoroughly recommend to anyone seeking a letting or estate agent in the Pimlico area.PositiveResponsiveness, Professionalism
Clare · 21 June 2021
Agent replied · 20 June 2024
Dear Clare, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
Trustpilothassle free
hassle free, expertly handled.
Mark · 15 October 2025
Agent replied · 2 June 2026
Dear Mark, we're delighted that your experience with Laura was hassle-free and expertly handled. Thank you for your five star review of Jackson-Stops.
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