Trusted Agent profile · London
★★★★★
859 reviews across 2 platforms
16 Sussex Street, London, SW1V 4RW
Part of Jackson-Stops, see every office.
Jackson-Stops's office in London, at 16 Sussex Street, is rated 4.8 out of 5 across 859 reviews on two platforms, including 389 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards. See how it compares with other estate agents in London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWilliam Dodds is a brilliant and attentive Lettings Manager who supported us from the outset of our initial search and right through to finding and securing our perfect property. No problem too large and no question too silly, he was an absolute pleasure to work with and made the entire process seamless. Letting with Jackson-Stops has been my easiest move to date, would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotThe Stars at Jackson, Stops
I only wish there were more stars to award !Jackson, Stops in Alderney Edge have come up trumps again .This time we used the rental department headed by the one and only William Jordan.They offer the most efficient and professional service in a helpful and friendly manner, always delivered with a smile while putting the clients wishes to the forefront.
Dear Jacqueline, a glowing review - thank you! We are delighted that the service you received was efficient, professional and friendly. With best wishes from everyone at Jackson-Stops.
5/5
GoogleMany thanks to Hamish Gibson and all the Jackson Stops team on helping us to sell our flat.
Dear James, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotLottie and the team at Jackson-Stops…
Lottie and the team at Jackson-Stops have been great to deal with and they have made the purchasing experience very easy and straightforward. I would highly recommend using Lottie and the Jackson-Stops team for any property transactions.
Dear Cormac, thank you for taking the time to review the professional service you received from Lottie at Jackson-Stops. We're glad to hear her professionalism shone through. Best wishes from us all, Jo from the marketing team.
5/5
TrustpilotMakes the challenges of letting much smoother
Moving to a new country is always a challenge. Paula B. and Jackson-Stops really helped make the process much smoother. I felt supported through the letting process. My move in was complicated by Covid and they were so helpful during that very stressful time.I feel like they give me plenty of notice if there is a need to enter the home and follow up on any needs.I plan to be here quite awhile and, if I ever need to move, feel I would look through their properties first.Thank you!
Dear Terri, thank you for taking the time to write a review for our Newmarket lettings team. We're glad to hear our staff, Paula in particular, took the stress out of your overseas move and you are happily settled in to your new home. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotToby and all the Jackson-Stops team…
Toby and all the Jackson-Stops team have been amazing! They are so professional, helpful, easy to contact and go that extra mile. If we buy or sell in the future we will of course use Jackson-Stops.Thanks Toby!
Dear Libby, thank you for your glowing review of our Jackson-Stops Mid Sussex team, Toby in particular. Best wishes from us all.
5/5
GoogleI used Jackson-Stops when I needed to move to central London on short notice. William Dodds was my primary contact and was a great help. In a professional manner he was able to sort the property I was interested in and completed liaison between the landlords and I seamlessly. I fully appreciated the fast responses and would fully recommend Jackson-Stops to anyone looking to move in/to the area.PositiveProfessionalism
5/5
TrustpilotWe purchased our first property through…
We purchased our first property through Jackson-Stops. From start to finish they were amazing.Throughout the whole process they kept in contact with us either through email or telephone call. Keeping us up to date with updates from the seller or the solicitor. Even when we were waiting for long periods of time for information, they would keep us informed that they are doing all they can to keep the process moving.Once we completed and we went to pick up the keys, we were greeted with friendly and chatty employees who were really happy for us. They even gave us a bottle of champagne which was a really thoughtful touch. They even said if they ever needed us we could contact them which we felt reassured and felt like we had support even after completion.We will definitely go back to Jackson-Stops for future purchases.Thank you again!George and Olivia
Dear George and Olivia, thank you so much for your glowing review. We're proud of our team's professionalism, experience and friendly approach guided you safely through your purchase. Best wishes from us all at Jackson-Stops.
5/5
GoogleHarry is very good at keeping me briefed about the property market in Pimlico - regular contact without being annoying. When I do come to sell, I will definitely start with Jackson-Stops in Pimlico.PositiveResponsiveness, Professionalism
Dear Margaret, We appreciate you taking the time to leave a fantastic review about Harry in our Pimlico office. Feedback is very much appreciated by the teams and Harry will be delighted to read your comments. Kind regards, Marilyn Plews Customer Relations Team
5/5
GoogleWe've used Jackson-Stops to let our Pimlico property for some years. and they have consistently performed to a very high standard. And again recently - William is outstandingly effective in negotiating and getting the deal and especially supportive sorting out all the other stuff that needs doing - paperwork, repairs etc. And he's a pleasure to work with. Lettings Manager Alex is a star.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotMargaret Heath is the best
Margaret Heath is the best. She goes out of her way to be helpful.
Dear Roz, another wonderful review for Margaret! Thank you. With best wishes from everyone at Jackson-Stops.
5/5
GoogleWe have just bought an apartment in central London, having had interaction with numerous estate agents in the area, and the outstanding professional is Johnny Hyslop from Jackson-Stops. He understood our requirements and found us a perfect place. I wouldn't want to deal with any other agent in London except for Johnny.
Dear David, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotBrilliant work !
Jodie and Paula were simply outstanding! They made the move effortlessly and pleasent .very professional but also extremely friendly.could recommend them high enough .keep up the good work girls !
Dear Brett, thank you for taking the time to write a review of our fantastic Newmarket lettings team. Best wishes from us all at Jackson-Stops.
5/5
GoogleWe recently used Jackson Stops, Pimlico to sell our flat and would highly recommend them. The sale was not entirely straightforward and Hamish Gibson’s calm and expert guidance ensured it stayed on track and was completed on time. Thank you!
Dear Angus, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie
5/5
TrustpilotKarl was great to deal with
Karl was great to deal with, always answered his phone and we where kept informed all the way to completion.
Dear Kevin, thank you for taking the time to leave a review for Karl at our Lancashire branch. Best wishes from all of us at Jackson-Stops.
5/5
GoogleI recently rented an apartment with the help of Henry at Jackson-Stops. He was very nice, supportive, professional and efficient throughout the entire process. I could not have hoped for a better experience! Thank you very much for everything.
Dear Annie, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
5/5
GoogleThe Cartwright family are very grateful for all the help and guidance they received over nearly 12 years with Jackson Stops both with purchasing, letting and selling. Particular mention to Alex and Caroline Ormonde in lettings and subsequently Clarissa, Alexander and Harry in Sales. All the staff have always been very polite and attentive which we have very much appreciated. Would highly recommend this agent.
Dear Peter, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotTop marks to Lottie and the team!
Thanks so much to Lottie and the team for steering us through a long and complicated sale! Lottie was always on hand to answer questions, offering solutions and brilliant advice. Top marks all round!
Dear Emma, thank you for describing your experience working with Lottie and our Newmarket team. Best wishes from all the staff at Jackson-Stops.
5/5
TrustpilotBest in Mid Sussex!
Toby, Guy and Alice deserve every success. Selling houses is not easy but they really maintained positivity and creativity throughout the whole process. Unfortunately we gave them a real curveball with a tricky neighbour but they dealt with the issue and smoothed out the process to successful completion. I don't think anyone else would have been able to achieve this. They are a pleasure deal with and will go that extra mile to make things happen. Their advice was spot on from beginning to end and I cannot recommend them highly enough.
Dear Hamish, thank you for taking the time to leave this review, acknowledging Toby, Guy and Alice's experience and hard-work. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotFantastic service and experienced staff
We had fantastic service from the knowledgeable, experienced staff at Jackson Stops. Michelle is patient, diplomatic and highly capable of managing the process of selling a property.
Thank you for taking a moment to review our Bridport and Dorchester team, highlighting Michelle's skills in particular. We're delighted our team's professionalism, communication and experience shone through. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotHigh quality and substantial publicity
Very good brochure and a great amount of publicity.
Dear Rodney, thank you for taking the time to leave a five star review of Jackson-Stops, and we are happy to hear you loved the marketing brochure and that our staff were attentive to you needs.
5/5
GoogleJackson-Stops in Pimlico Harry Buchanan and his energetic team at Jackson-Stops are all consummate professionals with whom we have had a number of years' experience. We have bought through them, very nearly sold through them until we decided to withdraw and are now investigating the merits of renting with them. Their knowledge of the area and its market is unrivalled and we have every confidence that they will be there to guide us successfully when we take the next steps in our journey with them for a new home.
Dear Kees, Thank you for the great feedback about Harry in our Pimlico office. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Marilyn Plews Customer Relations Team
5/5
GoogleWe would like to thank William Dodds for his help in securing a flat for us in Pimlico! The time was really tight for us and we approached Jackson stops one week before our proposed move in date. William has been very helpful and always available for questions. He also kept us updated all along the process. The whole negotiating process was smooth and efficient. Many thanks William!😊
5/5
TrustpilotWe recently completed on a house via JS…
We recently completed on a house via JS with James who was an absolute pleasure to work with, he was recommended to us by a friend and we would in turn recommend him to anyone looking to buy a new house. Very professional, friendly, helpful and made himself available even at the awkward times we needed which we really appreciated! James greeted us with a bottle of champagne when we came to collect the keys which was a lovely touch.
Thank you so much for reviewing your experience of working with James at Jackson-Stops, we're delighted your purchase went so smoothly and wish you every happiness in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jackson-Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Jackson-Stops Pimlico and Westminster hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Jackson-Stops Pimlico and Westminster won Gold in The Trusted Agent 2026 awards.
