Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have been so impressed with the amazing level of service that we've received from Harry, James and team. They have been so helpful and friendly, even giving us really useful guidance for the redecoration of our property pre-sale. They have been extremely patient and understanding, in spite of us changing our mind about selling at one point. All their advice and input has been great. They have been such a pleasure to work with, professional and caring. Their knowledge of the market is excellent and we would thoroughly recommend them.
Allegra · 22 June 2019
★★★★★ 5/5
TrustpilotA great team - informed and efficient
The team (Kelly, Emma and Sam) were excellent to deal with throughout the purchase process. They were always responsive and good communicators - positive and able to provide clear answers to our questions. The house guides (Camilla and John) were also engaging and informed. I would have no hesitation recommending the team.
Richard · 10 September 2024
Agent replied · 22 October 2024
Dear Richard, a wonderful five-star review - thank you. We are delighted to hear about your responsive experience with us, and that you would recommend our services. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotI have had a difficult experience with…
I have had a difficult experience with Jackson-Stops not understanding how to deal with the sharing of the ownership of my flat with my daughter. However, Property Manager Jess Lynagh who liaised between myself and her management was exemplary, she listened, understood the issue and was always prompt in her replies and persistent in resolving the problem.
Patsy · 12 June 2024
Agent replied · 13 June 2024
Dear Patsy, we are so pleased that issues were ironed out, and that Jess was able to support you and resolve problems. With best wishes from everyone at Jackson-Stops.
★★★★★ 1/5
TrustpilotAbsolutely appalling sales experience
Absolutely appalling sales experience. From being told that the buyers were cash buyers to then being told they didn't have the deposit. No fact checking had been carried out and we were led along for months without regular updates and the agent side stepping and avoiding calls only to find out the sale had fallen through and Jackson-Stops were aware but hadn't even bothered to update us! Absolutely no follow through.
Bridget · 3 August 2023
Agent replied · 13 June 2024
Dear Bridget, we are sorry to read about your experience and would like to investigate further if you can let us know which branch you were involved with. Please do email info@jackson-stops.co.uk. With best wishes from everyone at Jackson-Stops
★★★★★ 5/5
GoogleThanks to Millie at JS for getting our rental over the finishing line! A job well done.
Philippe · 23 December 2023
Agent replied · 20 June 2024
Dear Philippe, Thank you for leaving a 5 star Google review. Kind regards, Marilyn Plews, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent valuation service and after…
Excellent valuation service and after care, Anthony was polite and courteous
Mr · 26 April 2024
Agent replied · 13 June 2024
Dear Mr bashar-al-sheklly, what a joy to hear that your experience was good, with excellent valuation and after care. Thank you for taking the time to leave a review. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotReally helpful and friendly
Really helpful and friendly. Michelle was great with giving me as much information I needed about freehold leasehold to make the purches. Overall, very satisfied and I will come to Jackson-Stops when I rent the property or look at buying another one.
Guy · 9 March 2021
Agent replied · 13 June 2024
Dear Guy, many thanks for sharing your experience, it would be a pleasure to assist you again in the future. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotExcellent
As always Ed Lottie and all the newmarket branch were superb in selling our property on duchess drive. In testing times they got it over the line always in touch in their professional manner to assure us in regards to the chain. Sold many properties in newmarket area with jackson stops and will do so in the future by far the best agents for this area
Neil · 23 November 2023
Agent replied · 13 June 2024
Dear Neil, what a lovely review - thank you. The team at our Newmarket branch will be delighted to hear that the service they provided for you was superb and that you will use our services in the future. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleGeorgia was fantastic and pleasant, she went through all the details and was really good!
AA · 22 January 2024
Agent replied · 20 June 2024
Dear A N, Thank you for leaving a 5 star Google review. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
GoogleI have dealt with Rob over the last few years. He is extremely knowledgeable, diligent and responsive. I would rate him amongst the most professional real estate agents I have dealt with across 3 continents I have experience in.PositiveResponsiveness, Professionalism
Ashwin · 21 June 2021
Agent replied · 20 June 2024
Dear Ashwin, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleWe have used Jackson-Stops & Staff for a number of years now and have always been provided with an exceptional level of service; Georgina and her team are extremely helpful, professional and go the extra mile on all occasions. I would highly recommend them, both to applicants and Landlords.
Maya
Maya · 23 June 2015
Agent replied · 20 June 2024
Thank you, Maya, for taking time to provide valued feedback to us about the services we provide, which is greatly appreciated. We work hard to deliver excellent service to our clients and we are always looking for ways to improve upon how we do things.
★★★★★ 5/5
GoogleGreat experience overall and thank you to Georgia who helped us find the perfect apartment. Very professional and helpful throughout the process.
Alexandre · 26 July 2023
Agent replied · 20 June 2024
Dear Alexandre, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat
Loren Pogue has been fantastic in helping with an issue I've recently had in my property. 10/10 would recommend.
Anon · 11 October 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave a review for Loren, and it's good to hear that the issue you had was resolved, and that you would recommend us. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleWe dealt with both Hamish and Harry. The initial discussion and approach to marketing was straightforward and sensible. Once an offer was received the bargaining was conducted well to achieve what we thought a fair and realistic price. A watchful eye was kept throughout the negotiations and we were kept informed .
Mark · 12 August 2024
Agent replied · 26 August 2024
Dear Mark, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
GoogleMillie has been great at managing the letting of our apartment for the first time, responds straight away and goes above and beyond.
Rosie · 21 June 2023
Agent replied · 20 June 2024
Dear Rosie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotI can’t thank Jackson-Stops enough
I can’t thank Jackson-Stops enough. Paula is an absolute star, she was very helpful & went beyond expectations. As I had had recent bereavements I was finding the whole process very stressful. Paula helped immensely - such great service!
Sue · 7 July 2021
Agent replied · 13 June 2024
Dear Sue, thank you for sharing this review, we are so sorry to hear of your loss. We are glad Paula was able to support you throughout the process. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
GoogleBoth Georgia and Alex have been wonderful in looking after my property, continually finding the right tenants and working around my hours, and constant differing time zones! Jackson-Stops gives a personal tentative service that you don't always get with other agents. Huge thanks! Highly recommend.
Charlie · 24 November 2024
Agent replied · 24 December 2024
Dear Charlie, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Katie
★★★★★ 5/5
TrustpilotRobert Dawson was a great help in…
Robert Dawson was a great help in selling our house in Pimlico, London. He was able to manoeuvre sensitively around myself and my elderly husband and managed to sell the house at over the asking price. Always polite, organised and available at a drop of a hat, we felt in safe hands throughout the selling process. I would warmly recommend his services to anyone looking to sell their house.
Chantal · 2 November 2021
★★★★★ 5/5
TrustpilotExceptional Service
Toby, Guy and the team were excellent! They introduced buyers who exchanged contracts within 2 weeks from the first viewing. The sale was handled exceptionally well at every level. A great service, worth every penny.
C · 5 February 2022
Agent replied · 13 June 2024
Thank you for leaving such a complimentary review of the service you received from our Mid Sussex branch. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
GoogleJust want to say that Alexander Leon was truly wonderful guy to deal with- professional and responsive. Many thanks Jeremy and Sasha
Jeremy · 21 June 2023
Agent replied · 20 June 2024
Dear Jeremy, Thank you for taking the time to leave a wonderful 5 star Google review. Alexander will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleAlexander was extremely helpful throughout the purchase of my flat, I would highly recommend
Ben · 23 December 2023
Agent replied · 20 June 2024
Dear Ben, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotAmazing over a stressful time
During a very stressful time being unsure if we would get our new property keys in time before our current rental tenancy, Jackson-Stops were very helpful and understanding with us and pushed along each step of the way. David in particularly worked very hard to ensure we would obtain our keys as soon as possible.I can't thank this company enough as they've pulled through in the end and allowed us to secure our lovely property while still having an overlap with our rental one :)-Daniel Carnovale
DANIEL · 13 May 2022
Agent replied · 13 June 2024
Dear Daniel, thank you for the five star review. We're glad David was able to take some of the stress out of your move. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotThe best agents in the South Hams
From first viewing to exchange of contracts in less than three weeks. I think that says it all. An exceptional team. Thank you.
Colette · 6 August 2025
Agent replied · 2 June 2026
Dear Colette, your five star review of Jackson-Stops is very well received - thank you - and we are delighted to hear that your house purchase was speedy and that you experienced exceptional service. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleI had a really good experience dealing with Rob at Jackson-stops. All was dealt with in a time efficient and professional manner. I would highly recommend them to anyone wanting to purchase a flat.PositiveResponsiveness, Quality, Professionalism, Value
Emma · 21 June 2021
Agent replied · 20 June 2024
Dear Emma, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Marilyn Plews Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
