Trusted Agent profile · London
★★★★★
859 reviews across 2 platforms
16 Sussex Street, London, SW1V 4RW
Part of Jackson-Stops, see every office.
Jackson-Stops's office in London, at 16 Sussex Street, is rated 4.8 out of 5 across 859 reviews on two platforms, including 389 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards. See how it compares with other estate agents in London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotLoren Pogue is a great communicator and…
Loren Pogue is a great communicator and has resolved problems with our rented cottage in quick course. Very happy that she is our point-of-call at Jackson Stops
Dear Luke, thanks for taking the time to leave a review and it's great to hear that Loren was able to solve any issues you had. With best wishes from everyone at Jackson-Stops.
5/5
GoogleWill was excellent in getting me the property that I wanted, despite other offers. I found him candid, trust worthy and responsive. Liked him alot and very comfortable working with him
Dear Jim, Thank you for your kind comments regarding Will and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had a great experience working with Sasha Niven and the whole team. Extremely professional and were timely in getting my rental done
Dear Michael, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
TrustpilotSelling made easy
James and Ria were very professional and knowledgeable in all they did to help us sell our property. At all times they were available and very helpful. A joy to work with, ensuring that our property sold quickly with a minimum of stress.
Dear Nigel, thank you for leaving such a complimentary review of the service you received from our Barnstaple team. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotExcellent helpful team
Great service from Ed and his team at Jackson Stops. From the first call we made to try to get a same day appointment to view a house we had by chance fallen in love with, to the stress free moving in day, to the aftercare with any questions arising, we have been really well taken care of by all the JS team. We love our new house and the journey to get here has been pretty smooth. Thank you all!
Hi Francesca, thank you for the lovely review, and we're pleased to hear about the great service you received. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotSo glad we chose Jackson-Stops to sell…
So glad we chose Jackson-Stops to sell our beloved family home. Neil was so professional yet sensitive to our needs. He kept us informed every step of the way without being intrusive and was always contactable should we have any questions or queries. Thank you again!
Thank you your five star review, complimenting Neil's strong communications skills. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotNew boiler for Christmas
I’m grateful and consider myself lucky to have estate agent that has been working so hard to get our boiler replaced in short time. The whole process been monitored and in safe hands of very polite and professional people big thanks to goes to Loren for delivering her best performance and the engineer's great efforts to bring warmth to our house just in time for Christmas. Merry Christmas to all. Cheer’sJj
Dear Jaroslaz, it's wonderful to hear that you feel you were dealt with by safe hands by Loren, and we're delighted that you took the time to leave a review. With best wishes from everyone at Jackson-Stops.
5/5
GoogleIt was an absolute pleasure to work with Will Dodds/Jackston-Stopps on finding a new flat in Pimlico. The process was very efficient, from organising viewings, to handling offers and getting the docs in place, with Will being available for help at any time. Contrary to other agencies/agents, Will was super responsive and proactive throughout the process which helps as you sometimes lose track of everything you have to navigate. Can highly recommend to anyone looking for a flat in Pimlico!PositiveResponsiveness, Quality
5/5
TrustpilotWilliam Jordan has been our contact for…
William Jordan has been our contact for over 2 years now.He’s always very professional and willing to helpThank you William
Thank you for taking the time to leave a review, and we will pass on your kind words to William Jordan. With best wishes from everyone at Jackson-Stops.
5/5
GoogleI had a great experience dealing with Jackson-Stops. Alice was very helpful throughout the process and always made sure I had the information I needed. We were able to conclude quickly and efficiently and I feel confident I can return for any other queries.PositiveResponsiveness, Professionalism
Dear Daniyal, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind regards, Marilyn Plews Customer Relations Team
5/5
GoogleHamish was exceptionally helpful during the purchase of our house in Pimlico. He was positive and available to answer queries we had during the process.
Dear Sophie, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotA great experience!
Efficient, hard-working and approachable! Justine, Tim and John have been incredibly helpful and managed to secure a sale on our house within 15 days! Phone calls were promptly returned and any request was happily and quickly arranged. When a second viewing was requested on a late Friday evening, Justine paused her weekend to support us with this. The professionalism and dedication from this team is breath taking. Thank you for a great experience. You excel at what you do!
Dear Lottie, it's wonderful to hear that you felt our team was efficient, hard-working and approachable and that you had a great experience. With best wishes from us all at Jackson-Stops.
5/5
GoogleExcellent service and lovely people.
Dear Felix, Thank you for your kind comments regarding the Pimlico & Westminster team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GoogleWe sold our flat through Jackson-Stops Pimlico and were impressed with the service we received. Bryony was our agent throughout the process and she was extremely professional and efficient. She always kept us updated and well informed on viewings, and handled the offer process for us skilfully, ensuring we received the best price possible. She was also a calming sounding board throughout negotiations, thank you Bryony!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleGeorgia was extremely helpful with finding us a flat to rent, she made the process as smooth as possible and was always there to answer any questions.
Dear Georgie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMillie Bresnahan has been a fantastic help on my search for an apartment to rent: fast turnarounds, always available and with a big smile. Thanks a lot!
Dear Ivan, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotVery helpful when getting settled in to…
Very helpful when getting settled in to the property and quick to answer any questions! Thanks to the team
Dear Ruby, we are pleased to hear our team helped you to settle in your new home and thank you for your five star review of Jackson-Stops.
5/5
TrustpilotExtremely impressed
I have had the pleasure of working with Kathryn Anderson while we are looking to buy a house.She is extremely professional, honest and is in regular contact to keep us up-to-date.We hope we can continue to do business with her.Thank you Kathryn at Jackson-Stops!
Dear Melanie, thank you for highlighting Kathryn's integrity and communication skills. We will make sure your feedback reaches her. Best wishes from us all.
5/5
GoogleHarry was of great help to us with the exchange of our property, would not hesitate to buy or sell with him again in the future.
Dear Paul, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat focussed sales, only sending us relevant details. Particular thanks to Ellie who was a pleasure to be with on viewings
5/5
GoogleI have known and worked with Harry and the team over many years. They have always been helpful and professional - with a great in depth knowledge of this great area "The Pimlico Triangle". I have no hesitation in recommending them ...
Dear Don, Thank you for taking the time to leave such great feedback regarding your experience with Harry and our Pimlico office. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Marilyn Plews Customer Relations Team
5/5
TrustpilotThis sale of our home in Carlyon Bay…
This sale of our home in Carlyon Bay was my second experience dealing through Jackson -Stops. I was extremely satisfied by another truly professional experience and Ben Stanton and his team were active , self starting and highly communicative when it mattered.
Dear Sir John, thank you for reviewing our Truro team, we're delighted to hear you've had nothing but positive experiences of our team. Best wishes from all of us at Jackson-Stops.
5/5
GoogleSenior Lettings Consultant Georgia facilitated the swiftest, smoothest and most professional tenancy arrangements I’ve ever experienced. Her colleague, Josh, was also fantastic and they felt completely on my side as a prospective tenant, helping me find the property that best suited my needs. A very big thank you to the Jackson-Stops team for being fabulous!
Dear Josh, Thank you for taking the time to leave a wonderful 5 star Google review. Georgia and Josh will be thrilled to read your kind comments. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI recently purchased through Jackson-Stops and the experience was fantastic. Clarissa was amazing, so friendly and helpful at every stage of the process. Highly recommended!
Dear David, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jackson-Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Jackson-Stops Pimlico and Westminster hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Jackson-Stops Pimlico and Westminster won Gold in The Trusted Agent 2026 awards.
