Trusted Agent profile · London
★★★★★
859 reviews across 2 platforms
16 Sussex Street, London, SW1V 4RW
Part of Jackson-Stops, see every office.
Jackson-Stops's office in London, at 16 Sussex Street, is rated 4.8 out of 5 across 859 reviews on two platforms, including 389 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards. See how it compares with other estate agents in London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWill Dodds at Jackson Stops was superb. He was proactive in showing us flats that we had not seen advertised and very gracious when listening to our wishes and needs. He was always punctual, smartly dressed and polite and was gracious and caring in every aspect. He went the extra mile at every stage, calling and emailing to check how our move went. I wholeheartedly would recommend him for your moving needs, we would not have wanted anyone else!PositiveProfessionalism
5/5
GoogleWe were very pleased with the service provided by Harry and Alex, and the efficient way they helped us to complete the sale of our apartment within a very tight schedule.
Dear David, Thank you for your great 5 star review, and mentioning your experience with Harry and Alex in our Pimlico office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotJackson Stops were a pleasure to deal…
Jackson Stops were a pleasure to deal with. Always available on the phone to advise and reassure, they sold my flat just after Lockdown, not an easy time for anyoneThe photographs were great, the price seemed accurate and every one of the team was friendly and professional throughout. Fully recommended
Dear Cecilia, thanks so much for taking the time to praise the service you received from us.
5/5
TrustpilotJackson-Stops (Anthony and Neil in…
Jackson-Stops (Anthony and Neil in particular) were excellent. Kept in regular communication with us and proactively kept all parties to the transaction appraised. Actively driving the transaction. Professional and proactive throughout. Thank you - no hesitation in recommending them.
Dear Sacha, thank you for your review, we're delighted Anthony and Neil's professional service shone through. Best wishes from us all at Jackson-Stops.
5/5
GoogleThank you William Dodds! Made everything really smooth, communication was always great and easy going customer journey all the way through the process. Helped us to secure a great place, thanks.
5/5
GooglePositive experience working with this team: great local knowledge, dedicated staff really willing to understand clients' requirements, and really responsive (timely, engaging, polite). They went over and above expectations to give considerable time to discuss options. Looking forward to working with them even more in the future.
Dear Theodore, Thank you so much for the fantastic feedback, the team at Pimlico are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Marilyn Plews Customer Relations Team
5/5
GoogleJackson-Stops are brilliant! We have used them to rent our flat for the last 4 years and they are both professional and friendly. Harriet has found us great tenants with little or no void periods. She is so lovely to deal with and I can’t recommend her and the team more!
Dear Felicity, Thank you for your review regarding your experience with our Pimlico Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
TrustpilotVery professional with good…
Very professional with good communication. Nice people to deal with.
Thank you for your five-star review. We are delighted that you found the team professional and nice to deal with. With best wishes from everyone at Jackson-Stops.
5/5
GoogleAn outstanding service from Johnny and Harry throughout. Went out of their way to be helpful, always courteous and professional, and facilitated our sale beautifully. I can think of no feedback to offer to improve the customer care they provide.
5/5
GoogleRobert Dawson was very helpful in assisting with a tricky sale! Thank you for being so proactive and going above and beyond to help!
5/5
TrustpilotThree Cs
Jackson-Stops were confident consistent and communicative throughout. From the moment Nick gave us a valuation, to Margaret conducting the viewings to Sara keeping us up to date with news and views JS were smooth operators who made our sale slide nicely along. John and Helen K
Dear Helen, thank you for sharing your experience working with Jackson-Stops, we're glad to hear our skills and professionalism ensured a smooth sale. Best wishes from us all.
5/5
TrustpilotThanks Margaret, you are a star!
We have been with this agency for more than 20 years e we appreciated the hard and dedicate work of MargaretHeath. She is a star!
Dear Erica, it's fantastic to hear that you've been with Jackson-Stops as your agent for more than 20 years, and that Margaret provides you with dedication and hard work. With best wishes from everyone at Jackson-Stops.
1/5
TrustpilotOur rental was not as described
Our rental was not as described The agents took so long to rectify the problemsThey are never passed on the exact facts to the landlady, who was not a very nice personThe facts were twisted by both parties to their advantage A very unhappy period in our lives
Dear Sandra, we are really sorry to hear of your experience, if you'd like to email further details, we will investigate - social.media@jackson-stops.co.uk.Best wishes, Jo from the Jackson-Stops marketing team
5/5
TrustpilotFabulous at communication ....
Fabulous at communication at every stage of the selling and buying process; they did what they said they were going to do and when they said they would - making the whole moving journey a little less stressful. Thank you hugely.
Dear Mads, we're delighted our staff took the stress out of your move. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotJackson-Stops in Pimlico
Harry Buchanan and his energetic team at Jackson-Stops are all consummate professionals with whom we have had a number of years' experience. We have bought through them, very nearly sold through them until we decided to withdraw and are now investigating the merits of renting with them. Their knowledge of the area and its market is unrivaled and we have every confidence that they will be there to guide us successfully when we take the next steps in our journey with them for a new home.
1/5
TrustpilotThe worst agency company
The worst agency company which I was dealing in my whole life. Very unfair company who don't care about any one who is renting houses from them. Very unhelpful , never dealing with any problems , just taking money for everything whatever they can.Avoid them to have easier life
We're sorry to see your review, please email social.media@jackson-stops.co.uk with the name of the branch you contacted and we will pass on the feedback to our Director.
5/5
TrustpilotThey did a good job selling our house
They did a good job selling our house, a good team.
Dear Thomas, thank you very much for your five-star review of our Bridport & Dorchester team and we wish you well in your new home. With best wishes from everyone at Jackson-Stops.
5/5
GoogleJackson-Stops were professional from start to finish - we kept in touch with them throughout the time we owned the property to check what the market was doing and when we pushed the button to sell, they were efficient, polite, helpful and our sale went through successfully. Thank you.
Dear Tina, We appreciate you taking the time to submit your review regarding the service you received from our Pimlico Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
TrustpilotSelling a Cottage during lockdown!
I recently sold my home in St Clement through Jackson-Stops. I was very satisfied with their professional service and their prompt responses to any queries I had. The consistent efforts, friendliness and support from the team were also very much appreciated.I would highly recommend Jackson-Stops.
Dear IIse, thank you for your kind words, it means a great deal to us to be described in this way. Kind regards from us all at Jackson-Stops.
5/5
TrustpilotFreddie exudes exactly what you want…
Freddie exudes exactly what you want from an estate agent. He’s polite, responsive, and effective, and he managed the entire process of buying the house from start to finish without any issue.
Dear Patrick, we're delighted that you had a responsive and effective service from Freddie at Jackson-Stops Chester. With best wishes from all of us at Jackson-Stops.
5/5
GoogleWe’ve worked with Jackson Stops staff in the Pimlico office as contractors and have never had anything other than friendly and professional experiences. Couldn’t recommend them highly enough.
Dear Chris Beere, Thank you for taking the time to leave a wonderful 5 star Google review. The Office will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat communication and honest…
Great communication and honest efficient staff . Very accommodating when we wanted to visit the property at odd times. Would thoroughly recommend
Dear Barbara, thank you for leaving a review and we are delighted that you would throughly recommend Jackson-Stops. Best wishes from everyone at Jackson-Stops.
1/5
TrustpilotIs this agent underhand????
Second occasion contacting these agents ref a building plot that had fell through before in Wyverstone Suffolk. First time round I was told a certain chap/agent I needed to speak to was not available and he would call back. No call back I then phoned again to be told plot was under offer. Plot came back on the market last week end of June 2020, so my wife called as we were in the car driving past the plot. No call back again a couple of days later my wife contacts them online got live reply saying they would get back to her with info. Guess what no call back. So I phoned up on the 3/7/20 a couple of days later to be told plot under offer. Told we have your number if it falls through. Something not right with this agent be aware!!!!
2/5
GoogleI was looking for a flat to rent and wanted to set up viewings through their website - there is such a possibility, which is very nice. What is less nice is that it doesn't work at all, I didn't get any response for a few viewings, only after about a week I was contacted via phone. What is the point of flat viewing reservation system if it's not working at all? I visited the office on Saturday and even though it is open on Saturdays, they don't take customers, so it can be as well closed. My short experience was very negative.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Jackson-Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Jackson-Stops Pimlico and Westminster hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Jackson-Stops Pimlico and Westminster won Gold in The Trusted Agent 2026 awards.
