Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had the pleasure of working with Stuart Bunce through a sale transaction and can confidently say he is a great agent. He helped to keep the client updated and to progress the sale from his side when we had delays with third parties.
Tom · 16 April 2025
Agent replied · 16 April 2026
Hi Tom, Thank you for sharing your 5 Star review working with Stuart Bunce at Horton and Garton in the sales process. Buying and selling a property is a team effort from solicitor, surveyor, mortgage broker and estate agent and from and experience when there is a weakest link in the team the others know about it. We look forward to working with you again. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleJoel is very helpful, available and easy to communicate with. He managed to find the perfect house for my friend and I. He is still in touch with us to make sure that everything is ok with the house. Thank you.
Veronica · 25 August 2022
Agent replied · 24 August 2024
Hi Veronica, thank you for sharing your 5-Star review with your experience securing your new West london home working with my colleague Joel here at the Horton and Garton lettings.
It is always a genuine pleasure seeing and reading all the positive feedback and hearing of the high level of customer service, positive and efficient communications in the process.
On behalf of Joel and all the lettings team we wish you all the very best settling into your new home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleDear John
Just to say thanks so much for the generous donation of a dozen bottles of Prosecco, as well as half a dozen Magnums, for our charity Harvest Festival Supper, last week at St Peter's Church. A great time was had by all, and (more importantly) the event raised around £1000 for local charities The Upper Room and the Glass Door, to support those who are homeless and in need. The support Horton and Garton give to local causes is always much appreciated!
(Revd) Charles Clapham
Vicar, St Peter's Church, Hammersmith
Charles · 17 June 2023
Agent replied · 16 June 2024
Hello Charles and all at St Peter's
Thank you for your review and well done on raising £1000 on the night for the charities Upper Room and The Glass Door. See you soon. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleIf you are a landlord and considering using Horton and Garton to manage your property - do it!! Alanna in the property management team could not be more helpful. She has gone above and beyond on several occasions. She has both the landlord and the tenants best interest at heart and responds to situations accordingly. As a landlord she has taken even the small things off my plate but also has managed a major leak efficiently and professionally! I could not recommend her or the team more highly!
Amelia · 17 June 2023
Agent replied · 16 June 2024
Good morning Amelia, Thank you for your business and for your 5 star review. Alanna and the Property Management consistently take care of the details whilst delivering a first class customer experience. On behalf of Alanna and both the Property Management and Lettings teams we all wish all the very best for 2023. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleHorton and Garton let and managed my property for many years and they were many times better than other estate agents in the area that I used in the past. I then sold my property through Phil Coombes in the Sales department and couldn't have hoped for a more dedicated, engaged, professional and experienced agent. He bent over backwards to get the best result possible and was regularly in touch to help both me and the buyer navigate the process.
Marc · 17 June 2023
Agent replied · 16 June 2024
Hello Marc, thank you for your business over the years as both a Horton and Garton “let and managed” landlord and vendor client and thank you for sharing your 5-Star review with the experience on the google review platform.
When we are working with the very best Hammersmith, W6 properties (and clients) we deliver in achieving best results. Congratulations on your move and on behalf of Phil, (sales) Aggie (lettings)and Ashley Prowse (property management) we wish you all the very best. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleWe have just exchanged on our property in Stamford Brook, London W6 through Horton & Garton - Tadas Kaziukonis, in particular, helped us cross the line with this sale, although the Sales Team in general, were amazingly good. They kept us informed of progress along the way, responding to any questions/worries promptly and efficiently. Their professionalism has been exemplary. We have nothing but praise and gratitude to heap on all the heads at Horton & Garton.
Thank you all, so, so much.
Avril · 17 June 2023
Agent replied · 16 June 2024
Hi Avi and John,
First, I would like to say thank you for your business and for your patience in what was a protracted sale. You/we did it and we successfully closed the deal and got you moving and just to say all the sales team really enjoyed working with you.
Secondly, thank you for sharing your review on this platform view with your selling experience working with the Horton and Garton sales team and your comments with how Tadas ensured the smooth process from the negotiations, point of sale to exchange and completion.
Congratulations on the sale and on behalf Tadas, myself and the sales team we wish you both all the very best for 2023 and beyond. Keep in touch. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleI can't recommend Horton and Garton highly enough, their service is very professional and efficient! As a couple who just moved to London, we were lucky to meet Shiyane who was very professional and helped us rent our desired accommodation quickly. We were new in town and had a lot of paperwork to do, Shiyane patiently helped us complete the required materials and answered many of our questions in detail. The other staffs I've come in contact with are very friendly and professional as well. They definitely will be my first choice in the future for any property-related trading!
Liang · 17 June 2023
Agent replied · 16 June 2024
Hello Liang, Thank you for your super 5 Star review. Best wishes settling in to you your new home. Shiyane is part of a market leading team and lead by example and is supported by a formidable admin team who make the difference “behind the scenes” in making it all happen. All the very best settling in to your new home. Best wishes, John Horton, Owner and Director.
★★★★★ 5/5
GoogleH&G having been managing the property I rent in the area for over three years. In that time the fridge has broken, electrics have needed attention and I found myself tackling a gushing radiator (my fault) while working from home and needing to attend a meeting online. They are prompt with any contract arrangements and are a trustworthy link between myself and the landlord. H&G have responded not only immediately but the whole team are kind, supportive and totally non judgemental. I have rented property and owned property and have never encountered such amazing service and indeed care. They have recovered the concept of trust in the rental market.
KEM · 17 June 2023
Agent replied · 16 June 2024
Good morning K, Thank you for sharing your super 5 Star review with your experience working with our lettings and property management teams. Often it is the unseen and unheard members of the team which do not get the credit for their professional and communication skills managing often “delicate” situations when things do go wrong… e.g. washing machines/fridges dish washers… I know very well how Nachelle, Alanna, Ashley P and Michael M work keeping everyone updated and . We all know how the property management team daily, an go the extra mile, to delivering a level of outstanding service to landlords and tenants alike. As the business owner it is always my pleasure to see and read these wonderful client reviews and we look forward to continuing our long standing working together. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleWe recently appointed Horton & Garton on the sale of our property and were very pleased with the service. We had used other estate agents previously, and I feel that Horton & Garton really went above and beyond - especially in terms of communication. We received regular feedback on viewings and a weekly update, and were always able to reach someone as and when needed. Julien in particular worked hard to sell our property and we are very grateful. Phil guided us through the process with practical and reasonable advice, and we appreciated his even-keeled manner throughout. Many thanks to H&G. We would certainly appoint H&G again in the future.
Neelum · 17 June 2023
Agent replied · 16 June 2024
Hello Neelum, thank you for your business working with you and your Wendell, W6 home and thank you time to share the 5-Star review with your selling experience working with the Horton and Garton sales team. We were delighted with the result, and we have now got you moving in the right direction and congratulations on seeing the sale through!
On behalf of Julien and Tadas and the sales team all the very best settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleWe recently bought our family house from Horton & Garton and were very pleased with the service. The process was quite complicated with difficult negotiations, however H&G played a key role to smooth the process, allowing us to close the deal, while keeping both ourselves and the Seller in a happy position. Particular outstanding work was done by Tadas who showed high professionalism and patience throughout the long and stressful process. John Horton, the owner of H&G, knows the area extremely well and was very helpful in advising us. Would strongly recommend the agency for future buyers or sellers.
John · 17 June 2023
Agent replied · 16 June 2024
Morning John, Welcome to Hammersmith and thank you for your time to share the 5- Star review with your buying experience working with Tadas and the team here at Horton and Garton.
I would say that this both a challenging and protracted purchase however patience and dogged determination was necessary, and the transaction was expertly managed by Tadas keeping all parties on the same page.
Congratulations seeing the purchase through, and we were delighted with the result. On behalf of Tadas and all the sales team best wishes settling in to your new family home. Kind regards, John Horton, Director and owner.
★★★★★ 5/5
GoogleHorton and Garton did a great job in selling my house. The whole team worked really hard, showing great energy and professionalism.
Special thanks to Phil Coombes and Charlie Carroll for their advice, good humour and for achieving such a great result.PositiveProfessionalism
Joanna · 17 June 2022
Agent replied · 16 June 2024
Hi Joanna, Thank you for sharing your super 5 star review with all the google readers on this platform. When you work with the very best houses and clients in Brackenbury Village and Hammersmith, W6 our track record and high level of house sales proves why we are the market leading estate agent. Thank you for your business and it was our pleasure working with you this year. Best wishes with the imminent move date and no doubt we will be seeing you very soon as you are still local. On behalf of Phil, Charlie and all of the sales team best with the imminent move. Kind regards, John Horton - Director and owner
★★★★★ 5/5
GoogleWe bought our flat through Horton and Garton ten years ago and were happy for them to complete the circle and sell it for us, which they did very quickly. Martin, Phil and Charlie were always friendly and professional, and provided very good, and we felt honest, advice.
Tina · 17 June 2021
Agent replied · 16 June 2024
Dear Tina, thank you for sharing your 5 star review with your selling experience this time around and completing the circle with the HG sale of your wonderful Brackenbury Village, Hammersmith, W6 home. 10 years really does flies by quickly! On behalf of all the team best wishes settling in to your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleGeorge Smith went through the process of selling my apartment which sold in less than a week. Serious and super efficient real estate agency, I recommend it to everyone.
Massimo · 21 August 2023
Agent replied · 16 June 2024
Hi Massimo,
It has been my pleasure working with you… again to sell the property this time around and we have closed the circle. Do keep in touch and all I can say is that I wish many more of our buyers and sellers were a wee bit more pragmatic about the buying and selling process and to trust in their estate agent to get on with it. All the very best for the future and see you hopefully for an espresso and catch up in Florence. On behalf of George and myself, Thank you for the business. John Horton MNAEA MARLA Owner and Director
★★★★★ 5/5
GoogleReally happy with H&G. Very professional from beginning to end and helped us achieve a good price in difficult market. We were very impressed how Martin kept the momentum going post-offer keeping everyone in touch to ensure we got to exchange and completion on time. Wouldn't hesitate to recommend John and the team.
Becky and John Mackeonis
John · 18 June 2017
Agent replied · 16 June 2024
Dear John and Becky, Thank you for your comments and review. Working with any family house in the St Peter's Conservation Area is, and has always been a genuine pleasure. All the very best for the house improvements in Cornwall and I trust you are seeing more of the summer there than we are here! All the very best. Kind regards, John Horton Horton MNAEA MARLA
★★★★★ 5/5
GoogleHaving just sold our house through Horton & Garton I would highly recommend them to anyone looking to do so. Tadas and the rest of the team were always available on the phone and kept us updated throughout the whole process. With the inevitable little stresses that seem to crop up last minute they were instrumental in communicating with the various parties involved making sure we got to a successful conclusion. Thank you all for the hard work.
Daniel · 17 June 2023
Agent replied · 16 June 2024
Hello Dan, thank you for your business and thank you sharing your sharing your super 5-Star review.
It has been our pleasure working with you on the marketing and sale of your wonderful Shepherd’s Bush family house and home. Hopefully we will be able to work with many similar homes and clients in W12 next year.
Delighted with closing the sale and hopefully the roller coaster of emotions this last week will stay ‘firmly locked’ in room 101.The transaction was superbly managed by Tadas and Phil keeping everything on track and now you will be busy packing ready for the big move. On behalf of Tadas, Phil and all of the sales team we wish you all the very best settling into the new house. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleOutstanding estate agent with a highly professional and friendly team. Horton and Garton were the third agent agent that we used to try and sell our property. Where two other larger estate agency firms failed, Horton and Garton succeeded in delivering several offers above asking price very quickly.
When we face some unexpected obstacles in finalising our sale, the Horton and Garton team were exceptional at managing expectations on all sides to ensure the sale completed.
Highly recommended.
Benjamin · 17 June 2023
Agent replied · 16 June 2024
Hello Ben, thank you for the business and thank you for sharing your super 5-Star review on the google platform.
It was our pleasure working with you and your Stamford Brook home and property. This may not have been the most straight forward transaction having been badly let down by the previous estate agent so your choice working with Horton and Garton was the right decision, and we were delighted to see you moving and for us to close the sale for you.
It was a sales team effort making it all happen however special mentions to Tadas and Phil for their continued patience and perseverance. On behalf of all the team we wish you all the very best for 2022 and beyond. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleShiyane was amazing and did her absolute best to ensure the move went swimmingly. Thank you 🧡 …
Emma · 18 March 2024
Agent replied · 16 June 2024
Hi Emma, Thank you for shating your 5 Start review working with Horton and garton and Shiyanne with the rental of your home. On behalf of Shiyanne and the rentals team all the very best settling in to Brackenbury Village. Kind regards, John Horton Director and Owner
★★★★★ 5/5
Google“Just wanted to say how good Amy Flood has been with the managing of our flats. She has kept us informed giving us all the details with the options available. Her manner is pleasant, efficient yet professional and has been very good to deal with.”PositiveProfessionalism
Steve · 17 June 2021
Agent replied · 16 June 2024
Hello Steve and Pam, Thank you for your sharing your 5 Star review and giving a special mention to our colleague and Property Manager Amy Flood. It is always a great pleasure to read and hear our landlord client comments and we really appreciate your positive feedback received about Amy's work ethic, communication and responsive manner with you. Best wishes and see you soon. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleGeorge and the rest of the team at Horton and Garton were great throughout the whole process of selling the flat and I would be more than happy to use them again; efficient, good comms and professional - thoroughly recommended.
Richard · 16 April 2025
Agent replied · 8 December 2024
Hello Richard, I would first like to thank you for your business and your instructions to market and sell your Shepherd’s Bush W12 home with Horton And Garton Estate Agents. Secondly, for your wonderful 5 Star review. The sale of the property was expertly handled by my colleague George and despite the challenges of every transaction from point of sale through to the exchange/completion we closed on best terms for you and the property. On behalf of George and all the sales team we wish you all the very best for 2025.kind regards, John Horton Director and Owner.
★★★★★ 5/5
GoogleAn outstanding estate agency firm with impeccable service. John Horton and his superb team are efficient, friendly, dynamic and professional. I have been in business with them for over five years (both lettings and sales) and would not want to deal with anyone else for my real estate needs. I can highly recommend them. Thumbs up and keep up the good work. And thank you again for achieving such exceptional results for me and my family.
Nuno · 17 June 2023
Agent replied · 16 June 2024
Hello Nuno, thank you for sharing your sharing your super 5-Star review.
It has been our pleasure working with you and your Brackenbury Village house and home over the last 10 years as buyer, landlord and now vendor.
Delighted with closing the sale. Stay in touch and pop in and see us the next time you are back in West london. On behalf of all the sales/lettings and property management team we wish you all the very best for 2022 and beyond. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleShiyane has been very professional and responsive in supporting us throughout the process.
Chiara · 17 May 2024
Agent replied · 16 June 2024
Hi Chiara, Thank you for your 5 star review. On behalf of Shiyane and the rentals team all the very best settling in to your new home. John Horton Director and Owner.
★★★★★ 5/5
GoogleI had the privilege to be assisted by Shiyane from Horton and Garton in finding a flat and I really appreciated her quick responses and support from start to finish! She’s a great team player and very kind hearted.
Winsauce · 16 April 2025
Agent replied · 8 December 2024
Thank you for sharing your 5-Star review working with Horton and Garton. On behalf of Shiyanne and all the lettings team in making your move happen we wish you all the very best settling in to your new home. Kind regards, John Horton Director and owner.
★★★★★ 5/5
GoogleI recently purchased a property through Horton and Garton - working directly with Phil Coombes. Phil was professional, thorough and diligent throughout the process - particularly in negotiating the price and managing expectations of all parties in what was a tricky chain. I would recommend Phil and the Horton and Garton team.
Jason · 18 June 2018
Agent replied · 16 June 2024
Hello Jason, Thank you for your review. Phil's best efforts and some serious patience "down the chain" we got there... eventually. Another lesson learned and another good reason to avoid the "call centre estate agents"... I trust you are settling in to your new home well and hopefully by now you are out of the boxes! Best wishes and we will see you shortly. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleSuch a great team at Horton and Garton, with a special thanks to Martyn. He was extremely helpful, very professional and just made everything go so smoothly for us. A gold star service especially compared to some other local estate agents. We are very happy in our new home thanks to H&G.
Laura · 18 June 2018
Agent replied · 16 June 2024
Hello Laura, Thank you for sharing your super review. Welcome to Hammersmith and best wishes settling in to your new home... The whole team believe in the delivery of excellent customer service to all our customers and clients and your positive acknowledgement of a job well done is most appreciated. Kind rergards, John Horton MNAEA MARLA
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