Trusted Agent profile · London

Horton and Garton London reviews

4.8

★★★★★ Excellent

552 reviews across 3 platforms

172 King Street, London, W6 0QU

Part of Horton and Garton, see every office.

Horton and Garton's office in London, at 172 King Street, is rated 4.8 out of 5 across 552 reviews on three platforms, including 531 Google reviews rated 4.8.

Google logo

4.8 / 5

531

Reviews on Google

This office

Facebook logo

3.9 / 5

15

Reviews on Facebook

This office

Trustpilot logo

6

Reviews on Trustpilot

This office

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Horton and Garton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

What do you need help with?

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Phil & team were very professional and efficient throughout. Phil was very pro-active communicating between Buyer's solicitors and my solicitors to ensure delays were kept to minimum.

Alan · 17 June 2023

Agent replied · 16 June 2024

Hello Alan, Thank you for sharing this first class 5- Star review with your experience working with Horton and Garton and the recent sale and completion of your home. Thank you for the opportunity of Horton and Garton working with you. Our approach and strategy delivered, as planned, and we secured the genuine willing and able buyer who is now settling into their beautiful new home. As the business owner reading and hearing such comments is a genuine pleasure. I would say another textbook sale… I say this to all vendor clients and buyers too “that the hard work starts from point of sale to exchange/completion”. Congratulations on the sale and your onwards move… On behalf of Phil and the sales team all the very best for 2023. Kind regards, John Horton. Director and owner.

5/5

Google

Found a 1-bed flat through Horton and Garton. Our lettings agent Shiyane Carpenter was very helpful, forwarding the property on to us directly. She also responded to queries and chased things up in a timely manner! Thanks!

Daniel · 17 June 2022

Agent replied · 16 June 2024

Hello Daniel, thank you for your time to share the wonderful 5-star review with your experience working with Shiyane and our rentals team with the rental of your new Chiswick home. Shiyane is a highly valued member of the lettings team and is well respected by all her colleagues, landlords and tenants. On behalf of Shiyane and the lettings team in closing the deal and making it all happen, welcome to Chiswick and best wishes settling into your new home. Kind regards, John Horton. Director and owner.

5/5

Google

I let my flat out through Horton & Garton for nearly 20 years and finally sold through them in the Spring (2022). They sold it for me before ad.s had gone up for an excellent result. They are a good team with slow staff turnover-(always a good sign), and exemplify what a local agency should be: know their area and their clients. Its always been a pleasure to deal with them.

Dale · 17 June 2023

Agent replied · 16 June 2024

Morning Dale, thank you for your 5 star testimonial and thank you for your business and loyalty over the many years working with you and your properties. You are on page 1 of my favourite clients! It is very much a team effort delivering on the best result and that's a BIG thank you to the hardworking, professional, and effective group of estate agents here at HG. On behalf of all the team we wish you the very best and when you are next in W6 pop in and see us. John Horton, Owner and Director.

5/5

Google

We purchased a house recently. Tadas, our estate agent, was incredibly knowledgeable and considerate throughout the whole process. He made a stressful process very easy to navigate. I connect recommend Tadas highly enough.

Jonathan · 17 June 2022

Agent replied · 16 June 2024

Hello Jonanthan, thank you for sharing your 5 Star review with your experience working with Tadas on your recent purchase of your new Brackenbury Village, W6 house and home. Tadas is a valued member of a formidable and the market leading sales team in the area, here at Horton and Garton across, Hammersmith, W6 and Shepherd's Bush, W12. Your purchase was a textbook agency “smooth and trouble free” and that is the result of working with the best houses and properties, rational vendor client and willing and able buyers... Welcome to the neighbourhood and on behalf of Tadas and the team all the very best for 2022 and settling into your new Hammersmith home. Kind regards, John Horton, Director, and owner.

5/5

Google

My experience working with Horton and Garton and especially Louise has been excellent. Louise was able to provide a comprehensive list of properties which matched our criteria and readily kept us abreast of developments. Thank you Louise!PositiveResponsiveness, Professionalism

Mikael · 25 August 2021

Agent replied · 16 June 2024

Hello Michael, thank you for your time to share the 5- Star review with your buying experience working with my colleague Louise, here at Horton and Garton. Louise is a highly valued member of the sales team and is well respected buy her colleagues and clients alike. Congratulations! On behalf of Louise and the sales team closing the deal, welcome to Hammersmith and best wishes settling into your new Ravenscourt Park, Hammersmith, W6 home. Kind regards, John Horton. Director and owner.

5/5

Google

The staff at Horton & Garton have always provided great customer service with staff going above and beyond on more than one occasion. Happy to have been a customer for the past eight years.

Robin · 16 April 2025

Agent replied · 16 April 2026

Hello Robin, A BIG thank to you for your business over the years... Thank you for the 5 Star review working with the Horton and Garton lettings team. You and your property are a part of my career history working in West London and I remember when you bought your house with me 'back in the day' - (almost 30 years ago.. or is it closer to 25?) Onwards and upwards... Best wishes, John Horton, Director and Owner

5/5

Google

My girlfriend and I purchased our first home through Horton & Garton (Martin Clements) and we were thoroughly impressed with their professionalism throughout. Martin was a pleasure to deal with and we will definitely be looking to utilise his services on either our next sale or purchase.

Ross · 18 June 2018

Agent replied · 16 June 2024

Hello Ross and Adriana, Thank you very much for your wonderful review which is recognition to my colleague and our Horton and Garton Sales Manager, Martin Clements efforts in brokering and negotiating your purchase and the sale. Having worked with Martin since he started within the industry (12-13 years ago now) I know only too well that his knowledge and expertise developed within the industry is unrivaled and if you had to pick only 3 of the very best estate agents with the hundred plus agents working in Hammersmith, W6 today Martin would have to be, and is, first choice and if he is not in your top 3... personally and professionally, I would just have to agree to disagree... We look forward to working with more buyers and sellers like yourselves and I'm sure we will see you very soon. Kind regards, John Horton MNAEA MARLA

5/5

Google

Hi I just wanted to send a message to whom it may concern about Tadas. I wanted to say how brilliant he has been throughout. He landed the sale within a weeks of him being in the job and has pushed for our tricky exchange as he said “You need to call, email, text, repeat..” until he got answers, and he really did and always in a polite and friendly manner. I would be more than happy for him to help me find my next home in the future.

Bonnie · 17 June 2022

Agent replied · 16 June 2024

Hi Bonnie, thank you for sharing your review with your experience working with Tadas on the recent sale of your Shepherd's Bush, W12 house and home. Tadas is a valued member of a very strong sales team here at Horton and Garton who are the firm market leading estate agents across Hammersmith, W6 and Shepherd's Bush, W12 for house sales. Your house sale may not have been the smooth textbook sale and I would like to take this opportunity to say thank you for your business and thank you for your loyalty working with Horton and Garton to close the deal and get you moving! All the very best for 2021, kind regards, John Horton, Director, and owner.

5/5

Google

a seriously well earnt 5 star review. if I could give them more stars I would. They were truly remarkable and went hugely above the call of duty to ensure we completed on our dream home. Our conveyance solicitor's said "They have gone way over and above what is expected from them you are very lucky to have them". we had to complete on a particular day and everything was in place however the previous owner lived in another country and was loosing faith with her solicitors. In order to ensure we completed on the property John booked a Euro star the evening before and went to Paris for morning met the owner talked her through the final pieces of legal paper that were needed to be signed, got back on the train that morning to London to ensure we completed by our dead line. We completed on time! A massive thanks to Horton and Garton. Particular thx to John, charlie and phil!

Tom · 17 June 2022

Agent replied · 16 June 2024

Morning Tom and Georgina. That's what we call "going the extra horton and garton mile" and all part of the service... We did what had to be done and I am delighted that your house purchase exchanged and completed yesterday afternoon! This transaction was up there with the very best and 'a new new for me' in my 25-year career and will be fondly remembered for many years to come. I called my octogenarian client this morning and she was ecstatic and said… "we had made a horrible experience quite pleasant" On behalf of the sales team we wish you all the very best settling into your new house and home. Kind regards, John Horton Director, and owner.

5/5

Google

I use Horton and Garton to manage my properties. They are exceptional. They go out of their way to ensure everything is working properly. They regularly check the properties to ensure that the tenants are keeping them at a good standard. I have recently experienced some difficulties with work carried out at one of my properties. Horton and Garton have taken over the management and have taken control of the situation and are dealing effectively with the contractors to ensure that the work is being completed. I cannot rate them highly enough. If you are looking for a management company to manage your property, I would definitely recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Lucy · 17 June 2022

Agent replied · 16 June 2024

Hello Lucy, thank you for your business and thank you for your time to share the super 5-Star review with your experience working with our property management team with your Chiswick, W4 properties. I can whole heartedly say it’s a professional team effort led by Michael and Alanna and Ashley supported by a senior team of experienced property managers who are effective in what they do and how they do it working with the very best local contractors. Kind regards, John Horton. Director and owner.

5/5

Google

We recently bought a property in Wendell Park and can't rate Tadas from Horton & Garton highly enough. He went above and beyond from the start and managed the process exceptionally with the other estate agent and solictors in the chain. It was a stressful time as we were trying to move before our baby arrived and I don't think we would have made it without Tadas' efforts! His communication was excellent and he was a pleasure to deal with. Hopefully we won't be moving for a while but wouldn't hesitate to use Horton & Garton.

Sarah · 17 June 2022

Agent replied · 16 June 2024

Hello Sarah, Congratulations… You did it and you’re now in your new home and hopefully out of the boxes and settling in. Thank you for sharing your glowing review and 5-Star experience working with Tadas here at Horton and Garton on your recent purchase. It’s always a pleasure to read such comments how communications throughout your purchase were first class and Tadas ensured you also received the HG 5-star service too. On behalf of Tadas and all the team we wish you the very best settling into your new Wendell Park, W12 West London home. Kind regards, John Horton Director, and owner.

5/5

Google

Great experience buying a house with H&G! We were looking for a new home for about a year and we had a deal (with a different agent) fall through already. Through all this time Louise Jones relentlessly showed us around different on- and off-market properties, she took the time to understand our requirement completely and was generally very nice, easy and responsive to deal with. Her absolute strength is how prompt she is and jumps on things to get them through bottlenecks when the deal is in the making. The previous owner can rest assured she has certainly deserved her commission! Also had some experience with Phil Coombes while negotiating the price and honestly, it's been one of the most intelligent, respectful negotiations I've had in in my life. These people know what they're doing, and they're doing it well!

Zornitsa · 17 June 2022

Agent replied · 16 June 2024

Hello Marinova, thank you for sharing your experience with your 5 Star review on the recent purchase of your wonderful Hammersmith, W6 home. Congratulations on completing the sale and a huge warm welcome to Brackenbury Village. On behalf of Louise, Phil and the team all the very best settling into your new Hammersmith, w6 home. Kind regards, John Horton, Director, and owner.

5/5

Google

I’ve worked in property in West London for several years now and am extremely pleased how well H&G have handled the sale of my own house recently. I will continue to recommend Martin and the team.PositiveProfessionalism

Max · 25 August 2021

Agent replied · 16 June 2024

Hello Max, thank you for sharing your 5 Star review working with Phil Coombes and the sales team on the recent and successful exchange/completion of your wonderful Brackenbury Village, Hammersmith, W6 house and home. It was our pleasure working with you and the property and if only all properties were of the calibre of your home, then Hammersmith could be renamed “Glamour-smith”. Thank you for your business and this opportunity to prove the point that we are the most successful and the market leading agent in Brackenbury Village, Hammersmith, W6. On behalf of all the sales team we wish you and the family all the very best settling into your new home outside of London, W6. Kind regards, John Horton Director, and owner.

5/5

Google

Phil at Horton and Garton has been unbelievably dedicated in helping us to find the perfect family home. Always professional, responsive and patient - I would highly recommend Phil and the team at H&G.PositiveResponsiveness, Quality, Professionalism

Nina · 25 August 2021

Agent replied · 16 June 2024

Hi Nina, thank you very much for sharing your super 5-star review with your buying experience working with Phil and the Horton and Garton team. Phil is part of a quite formidable team of sales agents who are experts of their local area, dedicated, professional and always working in the best interests of our vendors and buyers. On behalf of Phil and all the sales team here at Horton and Garton all the very best settling in to your new Brackenbury Village house. Kind regards, John Horton, Director and owner.

5/5

Google

Very professional and helpful. The experience of renting a flat in London from another country was really easy through Horton and Garton. Professional and helpful staff. I have to thank Dominika for all her support and follow-ups.

Reza · 17 June 2021

Agent replied · 16 June 2024

Hello Reza, Thank you for sharing your 5 Star review and experience with Horton and Garton. Dominika consistently delivers a professional level of customer service and is a valuable member of a formidable lettings team. Best wishes settling in to your new Ravenscourt Park, Hammersmith, W6 home. Kind regards, John Horton, Director - MNAEA MARLA

5/5

Google

I was impressed with John Horton, and his team lived up to my high expectations! There was lots of great communication on sales activity and they got me an excellent result selling my flat. Meet them and they might be able to do the same for you!

James · 19 June 2014

Agent replied · 16 June 2024

Many thanks James, glad we could get you such a good result. John Horton

5/5

Google

We rented our first property in London through Horten and Garton. We have had some unpleasant experiences with other estate agents but with Horten and Garton, our experience has been quite good. Our estate agent Joel, who was very prompt and responsive, helped us with getting the whole thing finalized in a very short time. We are extremely pleased with the professionalism, responsiveness and the quality of service of the entire team of Horten and Garton.PositiveResponsiveness, Professionalism, Value

Pujan · 17 June 2022

Agent replied · 16 June 2024

Hi Pujan, Thank you for sharing your super 5-Star review on this platform. Congratulations on moving in to your wonderful Wendell Park, Shepherd's Bush home. On behalf of my colleague Joel and all of the lettings team we wish yand best wishes settling in. Kind regards, John Horton, Director and owner.

5/5

Google

By far the best experience I have had with an estate agent in London, Louise was well-informed, very communicative, extremely helpful and managed the transaction from start to finish; I was very impressed.PositiveResponsiveness, Quality, Professionalism, Value

Luke · 17 June 2021

Agent replied · 16 June 2024

Hello Luke, thank you for sharing your 5-star review with your experience working with Louise who is a valuable key member of a superb sales team, very much on top of profession and market leaders within the Hammersmith, W6 0 area by almost a country mile! On behalf of Louise and all the team we wish all the best settling into your wonderful new Stamford Brook home. Kind regards, John Horton Director and Owner

5/5

Google

We appreciate Shiyane and H&G team for helping us find a flat. Shiyane’s energy, passion, and her communication skills relieved our stress of house finding amid the competitive renting market. My leasing process was further supported by an awesome team that responded to each of my questions with an amazing speed and explained all the detail to us with lots of patience. Great service! Highly recommend!

Huang · 22 July 2023

Agent replied · 16 June 2024

Good morning, Huang, thank you for your time to share the 5-star review with your experience working with Shiyanne and the rental team with rental of your West London house and home. It is such a pleasure to read and see such wonderful comments with regards to the whole team, securing the property and managing the set-up of the tenancy agreement smoothly and effectively. On behalf of Shiyanne, Michael, and Aggie and the and the letting team in closing the deal and making it all happen best wishes settling into your new home. Kind regards, John Horton. Director and owner.

5/5

Google

It was a great choice! Phil helped us to find our new house and guided us through the entire buying process. It was a pleasure dealing with him. Throughout the whole process, he showed a high level of professionalism and proficiency in dealing with the matter and demonstrated good ethics. He was always accessible and responsive to all our questions even during busy periods. I would not hesitate to recommend him to friends. Great service!PositiveResponsiveness, Quality, Professionalism

Béchir · 17 June 2022

Agent replied · 16 June 2024

Hello Bechir, thank you for sharing your super 5 Star review on this platform on your recent house purchase. Phil Coombes, Sales Manager, at the Horton and Garton office is a highly respected estate agent by clients, buyers, and colleagues alike. His work ethic and communication skills are an example to others of what to do and how to do it! Best wishes settling into your new Wendell Park house and home. You are also now a neighbour to my three favourite shops on the Askew Road... On behalf of Phil and all the sales team we wish you all the very best settling into your new home. Kind regards, John Horton Director, and owner.

5/5

Google

We bought a property with them. The process was flawless and Phil was very responsive and professional. Half of the process happened during Covid lockdown and the handling has been very flexible. Overall we can strongly recommend them.PositiveResponsiveness, Professionalism

Andreas · 17 June 2020

Agent replied · 16 June 2024

Hi Andreas, Thank you for sharing your 5 Star review! Congratulations on your new move and welcome to Hammersmith and I trust you are now settling in well to your new home and enjoying your garden lifestyle and Thames Path river running! Well done making the move during this challenging period for us all and on behalf of Phil we wish you all the very best. Kind regards, John Horton. MNAEA MARLA

5/5

Google

Shiyane at Horton and Garton was incredibly helpful through our property search, including after normal working hours and over the weekend. Would happily work with them again in the future.

Will · 16 April 2025

Agent replied · 16 April 2026

Hi Will, A BIG thank you to you for sharing your 5 Star review working with Shiyane here in the lettings team at Horton and Garton. John Horton, Director and Owner.

5/5

Google

Having had a number of agents round with regard to selling my late Aunt's property, chose to use Horton & Garton, and was very impressed with the service they provided. John & Martin were a pleasure to deal with and i can highly recommend them.

Richard · 19 June 2014

Agent replied · 16 June 2024

Dear Richard, If all our vendor clients were as enjoyable to work with as yourself our job would be that more enjoyable. Best Wishes from all the Horton and Garton team. Kind regards, John Horton MNAEA MARLA

4/5

Google

We have just purchased a flat through Horton and Garton. Martin Clements was so helpful, he is extremely knowledgeable, making the whole procedure clear and precise. He was very good at communication so the purchase was as stress free as possible. Thank you Martin

Ollie · 18 June 2016

Agent replied · 16 June 2024

Thank you very much for your wonderful comments and review. Martin is a true professional within the industry and he is one of the very best Estate Agents working in Hammersmith today. He is also supported be a very strong sales team too! It is always a pleasure to hear positive feedback from a job well done! All the very best from the HG team. Kind regards, John Horton MNAEA MARLA

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Horton and Garton's Google reviewsLeave Horton and Garton a review

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent