Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe team at Horton and Garton were very helpful throughout the entire process of renting my flat. Each member of the team was incredibly kind and responsive to my inquiries. Notably Alliyah, one of the Senior Lettings Negotiators, went the extra mile to make sure that not only did the process go smoothly but that I was also happy with my new flat.
Alicia · 21 August 2023
Agent replied · 16 June 2024
Hi Alicia, Thank you for your time to share the 5-Star review with your experience working with Alliyah and the lettings teams here at Horton and Garton. The entire lettings and property management team are effective, have a great work ethic and deliver a level of customer service Best wishes settling in to your new home. W12 Kind regards, John Horton, Director and owner.
★★★★★ 5/5
GoogleTadas helped me for around a year, taking me to multiple properties and guiding me on the area massively. He was generous in offering his price per sq foot analysis with me too, and ultimately found me the perfect house I’ve just exchanged on. The whole of the H&G team are very professional and responsive, so thank you very very much! Couldn’t recommend them higher
Matthew · 17 June 2023
Agent replied · 16 June 2024
Hello Matthew, Welcome to Brackenbury Village. I would like to say thank you for your time to share the super 5-Star review with your buying experience working with Tadas, Phil and the Horton and Garton sales team. Congratulations on the purchase and completion and on behalf of Tadas and all the sales team all the very best for 2022. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleFantastic business and team. Horton and Garton have been looking after my property and finding me tidy and polite tenants for years. Particularly great is Michael Mudie. Responds quickly, always polite. Perfect for what I need. John Horton is a gentleman who always says hello when I see him around Hammersmith. Well done! Building a kind community - making London a friendly place to be.
Wanda · 17 June 2023
Agent replied · 16 June 2024
Hi Wanda, thank you for sharing your wonderful 5-Star review and your business over the many years working with you. On behalf of Michael, Ashley, Aggie and all the rental team we wish you all the all the very best from Hammersmith and Chiswick offices. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleRented a flat with Horton & Garton, with no unexpected delays. Our estate agent, Joel, was very re-assuring in terms of timeframes and process given it was our first rental so we were not as familiar with things as other tenants may have been. Since we’ve have moved in our property manager, Amy, has been amazing, organising the switch of utilities, and any maintenance queries, responding on the same day and always answering the phone.
Mathew · 17 June 2022
Agent replied · 16 June 2024
Hi Mathew, Thank you for sharing your wonderful 5-Star review on this platform. Joel and Amy work within a formidable lettings and management team who are market leading lettings agents across Chiswick, W4 Hammersmith, W6 and Shepherd's Bush, W12. Best wishes settling in to your new home. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleAlliyah from Horton and Garton was of great help from the beginning. She provided a professional service, listening to our needs and scheduling viewings around times that worked for us. She provided invaluable advice and a great service from the start of the lettings process to its finish.
Marina · 25 June 2024
Agent replied · 24 August 2024
Hi Marina, Thank you for your testimonial and 5 star review working with Alliyah here in the Hammersmith office. On behalf of all of the team we wish you all the very best settling into your new Ravenscourt Park home. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleA great sales result. Thank you to Tadas, Phil and the entire team at Horton & Garton for providing an excellent service from start to finish.
Jules · 17 June 2022
Agent replied · 16 June 2024
Hi Jules, thank you so much for sharing your 5-star review. It is always a pleasure to be working with the very best clients and properties. Congratulations on the recent W14 completion and on behalf of Tadas, Phil and all the sales team we shall see you soon on King St soon, (probably in Patisserie St Anne at the weekend!) wish you the very best .Kind regards, John Horton, Director and owner.
★★★★★ 5/5
GoogleA great experience using Horton and Garton. Shiyane Carpenter was very attentive and always reachable with questions. A seamless experience that I would recommend to others.
James · 17 June 2022
Agent replied · 16 June 2024
Hello James, Thank you for sharing your 5 star review working with Shiyane and the lettings team on the recent rental of your superb Shepherd's Bush, W12 home. All the very best settling in. Kind regards, John Horton, Director and owner.
★★★★★ 1/5
GoogleUNPROFESSIONAL! wouldn’t never dream to recommend such establishment!
Lollypop · 12 November 2025
Agent replied · 12 December 2025
Dear Spammer aka DOLLIPOP,
In our experience the google review site is often trolled by spammers, negativity, AI bots or competitors who really should be able to focus business interests on the positive. If this review is genuine then I kindly request you do reach out directly to me here at the office however seeing the other ten 1 star reviews and not seeing one positive comment I believe this review is SPAM and should be ignored and will be reported to google.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleWe bought our flat through Phil at Horton and Garton a few years ago and he was so good that we had no hesitation in selling it through him this year. I'm so glad we did so as he was exceptional again. This was a tricky sale with some complications along the way and I honestly believe it could have all fallen through were it not for him. He was cordial, organised and sensible and was always easy to contact. He kept a cool head and really made the right calls to make sure everything went through, which meant the best possible outcome for everyone. It's not easy to find a good estate agent and we're so grateful to have found a superlative one. We had nothing but positive interactions with the whole team. Thanks guys!
Claudia · 17 June 2021
Agent replied · 16 June 2024
Hi Claudia, On behalf of Phil and the whole sales sales team we would all like to say a huge thank you for sharing your 5 Star review working with Phil and Horton and Garton, again, this time with your sale of your Brackenbury Village, Hammersmith home. Phil is a seasoned and very experienced estate agent and with his honed knowledge and problem-solving skills he is skilfully navigates the conveyance issues in every sale and close the deal on best terms for both vendor and buyer. Best wishes settling in to your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI could not recommend H&G more highly. I had been told about them by two friends who'd had good experiences with them and I can now see why for myself! They are extremely professional, know their area and their business and I felt in safe hands all the way. I was most impressed by Martin's knowledge of the property in which I lived and liked his approach to valuation. He knows the business so well that he makes sure he values to SELL! As a result I had an enormous number of viewings during the cold winter of a pandemic lockdown. Charlie worked tirelessly to secure a deal, as did Phil and then finally Louise who got the deal over the line for which many congratulations Louise! All this done with consummate professionalism and great good humour. Goodness knows I needed the latter at times. As did they! They all made what was quite a gruelling process (none of their doing) so much easier. So many thanks team! Anyone looking to buy or sell in West London need look no further!
Hilary · 17 June 2021
Agent replied · 16 June 2024
Dear Hilary, thank you for sharing your super 5-star review which is a reflection on a team effort in making the move happen. Definitely the estate agents textbook sale with the sale of your Ravenscourt Park home. On behalf of all of the sales team we wish you the best for settling in to your new home. John Horton - Director.
★★★★★ 5/5
GoogleWe have used Horton & Garton previously to manage our rental and recently decided to sell. After contacting other local agents we chose H&G. This proved to be a good choice, the owner John recognised us upon entering the shop and was friendly and knowledgeable . His team supported us well through a quick and smooth sales process overseen by George.
Christopher · 21 August 2023
Agent replied · 16 June 2024
Hello Chris, thank you for you positive review with your client experience of our busy rental and property management teams, from the perspective of a new hammersmith property landlord living outside of London. Ashley Clements and the whole lettings team, front and back office, work ethic and professional customer service skills ensure our clients receive an industry leading property experience. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleThank you to Ashley and his team for the work in letting our flat. In terms of customer service you win hands down. The communication was beyond reproach and I would recommend your firm to anyone needing your services in the area.
Andrew · 19 June 2015
Agent replied · 16 June 2024
Thank you Andrew, Communication is key to success. Ashley Clements and the whole rental team always excel in great customer focus, care and service with all our clients. We look forward to working with you again I the future. All the very best John Horton MNAEA MARLA
★★★★★ 5/5
GoogleHighly recommend!
Great service from Martin Clements and the team. Martin kept us in the loop at every step of the way with our sale. His diligence, advice and friendly manner made it a pleasure to do business with Horton and Garton.
Nicola · 19 June 2015
Agent replied · 16 June 2024
Thank you Nicola for your super review. Martin is one of West London's favourite and best Estate Agents working in the local area. A professional service is what it's all about and of course securing best buyer and price! Martin's local knowledge and experience is 'First Class' and on behalf of everyone in the office and especially Martin and his sales team we wish you all the very best moving forward. Kind regards, John Horton MNAEA MARLA
★★★★★ 1/5
GoogleBe careful they are scammers, took more money than owed and refused to refund despite aknowlaging there was an overpayment made
Stacey · 16 June 2025
Agent replied · 16 April 2026
This review was one of four 1 star reviews posted within the hour on the same day, from whom we believe to be the same person with an unfounded grievance against Horton and Garton.
Despite reporting the inappropriate nature, twice to Google customer service, we would have hoped that the Google Management Team would have seen/and known these fake reviews are connected, from one individual and from the same IP address.
Google states “Reviews aren't verified by Google, but Google checks for and removes fake content when it's identified”.
John Horton, Director and Owner
★★★★★ 5/5
GoogleTadas was faultless start to finish - really efficient and professional, and always totally reliable with communication. We felt in very good hands with him and would recommend him extremely highly!
Millie · 17 June 2021
Agent replied · 16 June 2024
Hi Millie, thank you sharing your 5 - Star review working with Tadas on the recent sale of your Hammersmith home. Tadas forms part of a formidable, robust and successful market leading team of sales agents and is well respected by our clients and his colleagues alike. It was an estate agency textbook and team effort to clinch the deal and Tadas made it all happen from point of sale through to exchange and completion. On behalf of Tadas and the team we wish you all the very best settling into your new home. Kind regards, John Horton MNAEA MARLA Director and owner
★★★★★ 5/5
GoogleMatthew Clarke at Horton and Garton was truly amazing to work with on our first property purchase, we really couldn’t have asked for anyone better. …
A · 16 April 2025
Agent replied · 23 October 2024
Good afternoon, Thank you so much for your 5 star review and super comments... Often the buyers or sellers experience can be the opposite of above! I am regularly speaking to buyers and vendors and your positive experience was and is always … More
★★★★★ 5/5
GoogleMartin was helpful, trustworthy, easy to contact when necessary, skillful in building good relationships with different actors in the transaction and energetic in using those contacts to keep the transaction on course. A pleasure to deal with.
Mark · 18 June 2019
Agent replied · 16 June 2024
Good morning Mark, Thank you very much for your sharing your experience and your 5 star review whilst working with Horton and Garton. My colleague and Sales Manager, Martin Clements has a very good understanding of the many pressure points in any transaction and his adept experience in managing situations in the favour of both buyer and seller always ensures a smoother process. Best wishes settling in to your new riverside home and enjoy the wonderful river views! Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleWe recently bought a property with Horton and Garton and couldn’t be happier with the service we had from Louise Jones. From the first contact when I enquired about the local area to when we completed she was always available, incredibly helpful and knowledgeable. She took a lot of stress out of the process and was an absolute pleasure to work with. Would highly recommend her and Horton & Garton.PositiveResponsiveness, Quality, Professionalism
Alison · 17 June 2022
Agent replied · 16 June 2024
Hi Alison, thank you for sharing your review with your experience working with Louise on the purchase of your Brackenbury Village, Hammersmith, W6 new house and home.
Louise is a highly valued member of a very strong sales team here at Horton and Garton and is always going the extra mile for her clients and customers ensuring a high level of interaction and customer service from point of sale through to exchange and completion.
On behalf of Louise and all the sales team, we wish you all the very best for settling in to your new home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleTadas was amazing from start to finish. Nothing was too much trouble. Always reliable and highly professional. An excellent agent from an excellent agency. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Angus · 25 August 2021
Agent replied · 16 June 2024
Morning Angus, thank you for sharing your 5-star review working with Tadas here at Horton and Garton team on the successful purchase of your Brackenbury Village, Hammersmith, W6 home. As the owner of the business it is always a great pleasure to see and hear the positive feedback from my colleagues especially when a job is done well! On behalf of Tadas and the team at Horton and Garton all the very best settling into your new home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleWe moved to Horton and Garton having initially tried two other local estate agents. We were impressed by Phil's professional approach, can do attitude and his understanding of our position. In a difficult market he secured a buyer for our flat at an acceptable price and proactively worked to ensure the sale was completed. We would not hesitate to recommend the services of Horton and Garton to others.PositiveResponsiveness, Quality, Professionalism
John · 25 August 2022
Agent replied · 16 June 2024
Hello John, thank you for your business working with you and your Ravenscourt Park, W6 home.
Getting the valuation right from the start is key to success and this is the reason we achieve 98.7% of the full asking price. There are the “usual suspects” "green horn agents" who could not value a £5 or £10 note accurately which ultimately will cost client time and money.
A huge thank for sharing the 5-Star review with your selling experience working with the Horton and Garton sales team in particular my colleague and Sales Manager, Phil Coombes. Phil’s hands on approach and “old school estate agency values” which is calling first on the telephone before emailing along with his seasoned experience in the job is well above his industry peers. Congratulations all around!!
Independent, Professional and Effective. On behalf of Phil and the sales team we wish you all the very best. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleWe were assisted by Shiyane Carpenter in finding ou new home in London, she was always very helpful and attentive. Excellent service, highly recomend it!
Rodrigo · 16 April 2025
Agent replied · 16 April 2026
Hi Rodrigo, Thank you for sharing your 5 star review working with Horton and Garton. On behalf of Shiyane and all of the team best wishes settling into your new Hammersmith home. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleMy partner and I are first time buyers. Julien and the rest of the team at Horton & Garton did a great job on the transaction. They were charming to deal with and were very good at managing communications between us and the seller, even during periods when there was frustration on one side of the deal or the other
Joseph · 22 July 2023
Agent replied · 16 June 2024
Good morning, Joseph, thank you for sharing your 5 Star review with your experience working with Julien on your recent purchase of your new Brackenbury Village, W6 house and home.
Welcome to BV and on behalf of Julien and the team all the very best for 2023 and settling into your new Hammersmith home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleThe entire Horton and Garton team comprising of Anin, Alliayh and Nicola have been very helpful to find us our next rental home. The entire agency exhibited a smooth process right thru short-listing, offer acceptance through to the contracting and moving in. Well done H&G King Street, H&F branch an keep it up. Thank you:-)
MUNISH · 19 November 2023
Agent replied · 16 June 2024
Hi Munish, Thank you for your super review. Best wishes settling into your new Ravenscourt Park home. Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleThe best estate agents I have ever dealt with. Michelle and John have been especially brilliant - great communications, very proactive (eg Michelle headed off what would have been a big problem with key access by double checking the night before - they really go above and beyond), and really lovely people.
At · 18 January 2024
Agent replied · 16 June 2024
Good morning and thank you for your wonderful review and comments which is always a pleasure for me to see and read this feedback on communication with clients and customers. Kind regards John Horton Director and Owner
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.