Trusted Agent profile
★★★★★
252 reviews across 2 platforms
146 Kingsland High Street, London, E8 2NS
Homefinders's London office at 146 Kingsland High Street is rated 4.2 out of 5 across 252 reviews on two platforms, including 229 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleVery fast agent service. We had an issue with our bathroom tap, it was reported via their tenant portal on the Thursday evening, with the Engineer coming on the Friday morning to repair in a promptly manor. Irem Kaynak was particularly helpful and ensured we sped through the process. I would definitely recommend Homefinders as an agent of choice.
1/5
GoogleExtremely rude. I called on behalf of a client who was placed in one of their properties as a temporary accommodation by the council. The lady who took the call spoke to me like we was peasants. Absolutely horrific treatment of people who are less fortunate and living in social housing.
Hi, Can you email me at haydar@homefinders.net and let me know what was the issue with your client's property and also if you know the name of the person you talked to or the date you called as all our calls are recorded I'd like to listen to the conversation and will take the appropriate action. I do have to say all your reviews under your profile are saying similar things about various companies, all within the last month or so, so I will , which makes me think it may not be quite like what you have written. However if you email me your number I can listen to our call response and let you know what action we will take
5/5
GoogleI rented with homefinders for two years and have been really impressed. My studio was well looked after than they were very good at communicating throughout, although there were rarely any issues! Leena (Amin) was the absolute best - super helpful, proactive and understanding - thank youuuu!
Mahnoor is a our newest member of staff and we are pleased to hear such warm words regarding her service provided to you.
5/5
GoogleI would like to say an eternal thank you to Asdaq and his team who navigated the sale of my property during these difficult times in the market and generally with the markets. With the banks stopping and withdrawing mortgage offers and solicitors downing tools and refusing to exchange contracts Asdaq's experience really shone through this transaction and got everything up and running again after the solicitor had refused to exchange. Being in the middle east and stuck with the lock down i was concerned about losing equity in a free-falling market however Asdaq's experience and knowledge was extraordinary and in difficult times it is he who I would recommend getting advice from on all property matters. Asdaq thank you very much you are a credit to your team and your company and I hope your senior members realise this. Once again thank you. Well done.
1/5
TrustpilotConstantly getting harassment
Constantly getting requests to see if we are selling!!! NOT selling. Home is not on the market, never has been in over 25 years. Next time I will tell them if they pay me 10 million in cash. Otherwise buzz off!!!!! Hate scammers!!
5/5
GoogleCan't speak on the company as a whole, but Mia was very helpful and professional. Definitely one of the best Letting Agent experiences I've had in London
We thank you for taking time out to write a review
5/5
GoogleYasemin has been my property manager for the past few months. She is very approachable and responsive. Critically I feel she has genuinely cared about my interest.
Hi Chris, thank you for your review. We really enjoy working with you & hope to do so for many years to come.
5/5
TrustpilotAsdaq is a very professional,kind,and…
Asdaq is a very professional,kind,and understands individual customer needs and knows how to make a family happy and secured in their accommodations provided by him.Asdaq has expertise to manage in his underpressure times and eventually carries out his job elegantly.
4/5
GoogleI've been renting a flat with Homefinders for 1 year and half and, during this time, I had many contacts with people working at the agency: everybody is helpful, friendly and -at same time- very professional. Pros: maintenance team replies very promptly and is really helpful with all issues faced during tenancy (I faced a key stuck in lock, and a water leak in bathroom). Same for management team (my special thanks to Leena for how she handled check-out procedure at the end of tenancy). Cons: probably a good service comes for a price... and Homefinders fees are not among the cheapest on the market. All fees are anyway clearly indicated in the contract, so nothing hidden or unexpected.
5/5
GoogleI’m student and had a difficult time signing up for a house before because of the complex situation, but Mahnoor’s help made the deal go smoothly. Also my viewings and payment contract negotiations were flexibly by Abu. This was my first tenancy in London so I appreciate the help from staff.
Thank you for the positive feedback we will be sure to pass this on to the staff
5/5
Trustpilot5 stars for the compassion of…
5 stars for the compassion of Homefinders Dalston staff towards a male cat who fell from the roof of their building onto the pavement.
5/5
GoogleThey have been looking after my properties in east of London for some time. They have been very good and easy to talk and deal with . Mr Zahid Badul is my contact there. And I cannot praise him and his team enough.
“The team here at Homefinders is thrilled to hear such good feedback, and we’re proud to be one of the best customer oriented Estate Agency in Hackney. Zahid is truly a gem to have on our team! We count ourselves lucky for customers like you.
5/5
GoogleAsdaq at Homefinders is by far the best estate agent I have ever come across. He guided me through the process of selling my home with kindness, honesty, and a wealth of experience which was absolutely invaluable. Asdaq has his clients wants and needs top of mind always, and never waivers on that. I would highly recommend working with Asdaq, to anyone and everyone.
1/5
GoogleJust got a viewing cancelled and nobody didn't warn us ! Thanks tyrese I just wasted 2h and money for nothing 👍 Update: nobody called us so don't lie thanks and yes we had 2 reviews cancelled the same afternoon without any notice so wasted one whole afternoon and money 👍 …
We are saddened to hear your negative review, however after checking the system all efforts were made to contact you via phone and SMS to inform you of the cancelation with plenty of time to spare. I also noted on your other reviews in short space of time you gave another negative review to another agency which states to me this problem is frequent with just yourself or just bad luck! I would recommend checking messages and returning phone calls when you receive them to avoid this happening again. As a rule we confirm all appointments prior to the appointment commencing. Morning appointments are confirmed the evening before and evening appointments confirmed in the morning to ensure everyone has plenty of time to confirm, adjust and turn up. Thank you
5/5
GoogleBig thanks to Leena and Yasmin for helping me out when I locked myself out of my flat!!
Thank you
5/5
GoogleHomefinders have been good with helping me find my first rental home. Thanks to Abu & Mahnoor for their support I really appreciate it
5/5
GoogleGassan Ojjeh is the best! Whenever I have an issue with my property he fixes it in a heartbeat. Could not be more satisfied with the service he’s providing!
Thank you
5/5
GoogleBig Thanks to Abu for helping with the negotiations of my new property and going above and beyond to make the process possible
5/5
GoogleAsdaq is a great agent, he knows the market and he is a very good salesman
Thank you for the kind words. Asdaq is our best agent your property was the 4th property he has sold on that road therefore it was with great pride he conducted and concluded the sale. We wish you all the best in the future
5/5
GoogleI had a great experience working with Paul and Mahnoor. They were responsive, helpful, and professional throughout the entire rental process. Despite my relocation challenges, they went above and beyond to assist with key collection arrangements and quickly addressed my queries, including clarifying utility responsibilities. Their clear communication and dedication made everything much smoother than I anticipated. I truly appreciate their efforts.
5/5
GoogleYasemin is a fantastic property manager, she is understanding, patient, professional and helpful. You will have an excellent time as tenant in a property managed by her.
Thank you for your kind words and fantastic review. You described exactly what we wanted all our property managers to be. We are proud of Yasemin.
5/5
GoogleHomefinders were very helpful and supportive through the process especially Mahnoor! Good service given.. Thanks again
We thank you for the warm words for Mahnoor.
1/5
GoogleVery unprofessional. Moved into a flat rented by them since November 2020,was never given inventory checklist. When asked they even initially denied being responsible for providing it but upon checking further it was in fact their job to provide it. It is now March 2021 and they still have not provided the inventory checklist despite chasing them multiple times. Even told the manager Matt and still no news till now,they are just taking the mick really. Avoid if you can,extremely unprofessional.
Hi Mun Ling, I have had a look into this, as this is certainly not the Homefinders' process. The property you moved into was 'tenant-find only' which means your landlord manages the property himself - it is the landlord's responsibility to arrange inventories and provide you with all relevant documents. I will drop you an email to discuss how you can move forward with this situation with your landlord. Haydar Sehri Managing Director
1/5
GoogleWe recently moved out of a property managed by Homefinders and we were glad to do so! Several issues: - improper tenancy report at inception of tenancy - property was not professionally cleaned - confusion on payment dates and pro/rata (below) - left scaffolding outside the property for 7 months (after resolving promptly, which was a positive) - very unresponsive to emails throughout tenancy - tried to charge rent on a daily rate instead of monthly (as agreed per contract) - on leaving the property proposed excessive deductions and explain normally these deduction were higher (often in excess of £1,000) and argued they were hence being considerate - charged £25 for the removal of a suction cap from the bathroom - charged £40 for professional gardening due to weeds (which we demonstrated were present on moving in but gave in due to delay in refunding deposit) - refunded the deposit 1 month after leaving the property (as late as legally possible) - only way we got traction was to constantly visit the estate agents Pleasant people in person, but a nightmare to get hold of and very unresponsive. Please consider impact on tenants before choosing!NegativeResponsiveness, Quality, Professionalism
We appreciate you taking the time to provide us with feedback of our services and are sorry that it fell below the standards we set our selves. We apologise for any delays with in responding to queries. Like many other businesses we have been impacted by Covid 19 other the past 8 months, which in a minority of cases has had a negative affect on our response times. Unfortunately, the previous tenants delayed their move out by a couple of days, leaving us less than 24 hour to have the inventory carried out and have a deep clean of the property. Consequently, you were not charged for any cleaning at the end of your tenancy. There was a bit of confusion with the rent payment dates which we apologies for. Shortly, after moving in to the property Andy requested to change the rent payments dates to the 1st of each month, due to an error with our software made the account slightly unclear. We did arrange a phone between Angus and our colleague Gassan to discuss the matter which resolved the mater quite swiftly. I understand that it may be unsightly for the scaffolding to be left outside the property for an extended period of time. However, the landlord requested to leave the scaffolding in place as if the roof leak had reoccurred a roofer would be able to assess / repair with out any delays and extra costs of re-erecting scaffolding. In regard to the deposit deductions, please understand that the deductions are requested by the landlord, we only act as an intermediary between yourselves and the landlord. I have looked back through the inventory and check out, the front garden was cut back when you moved in and overgrown when you vacated, therefore the charge is just. However, we still negotiated with the landlord on your behalf and agreed for the cost to be reduced by over 50% and you are charged £65 in total. We do hope that on reflection the you will consider our above response adequate, however should you wish to discuss this matter further please contact us on 0207 033 0311 (option 3) or email management@homefinders.net
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Homefinders's London office has 252 reviews across two platforms: 229 on Google, 23 on Trustpilot.
Homefinders London is rated 4.2 out of 5 across all 252 reviews, and 4.4 out of 5 on Google from 229 reviews.
Homefinders London, 146 Kingsland High Street, London, E8 2NS.
