Trusted Agent profile · London
★★★★★
253 reviews across 2 platforms
146 Kingsland High Street, London, E8 2NS
Homefinders's office in London, at 146 Kingsland High Street, is rated 4.2 out of 5 across 253 reviews on two platforms, including 229 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI have been with Homefinders over 20…
I have been with Homefinders over 20 years now. I have found them to be very honest, reliable and trustworthy. I’m a landlord and I have had a brilliant service from them. In particular gassan has provided a brilliant service and goes over n beyond to help. All the staff are professional and provide a good service. Leena is very helpful too. I would highly recommend them if you are a landlord.
5/5
GoogleGassan from the out of hours team was very helpful in finding a contractor to replace a lock for us at short notice. The service was efficient and he communicated the timelines throughout. Happy with the service provided!
Hi Thomas, we’re really happy to hear this! Out of hours emergencies can be stressful, but we are glad that Gassan dealt with efficiently and quickly!
5/5
GoogleAsdaq was very helpful right from the get go. His communication throughout the process was excellent and he went above and beyond to make the process as smooth as possible. We are extremely happy with the service provided by Homefinders and would definitely recommend them. 10/10!
Thank you, Asdaq is a great communicator being in the industry for so long he appreciates the reservations and anxieties that come with home buying and is always there to assist and make things as easy and smooth throughout the process. We wish you the best with the project
5/5
GoogleWe recently had a gas leak at our flat, which we rent through Homefinders. Irem was very kind, efficient and helpful and had the issue fixed very quickly, in spite of the bank holiday weekend. Big thank you to Irem for all her help!
Thank you for the kind words. We make sure our tenants safety is paramount be it Christmas or a bank holiday rest assured there will always be somebody there to answer your call when in need.
5/5
GoogleMatthew has been my absolute treasure at Homefinders. A man of honesty, integrity and professionalism. So so sad Matthew's moving on and am wishing him joy and happiness with the biggest hug ever XXX
Matthews legacy will stay on with Homefinders!
5/5
GoogleI would like to express my appreciation for the excellent service provided by Asdaq during my recent flat viewings. His professionalism, knowledge of the properties, and attention to detail were truly commendable. I was impressed by his ability to understand my requirements and show me properties that aligned perfectly with what I was looking for. His friendly demeanor and willingness to answer all my questions made the entire process smooth and enjoyable. I would highly recommend his services to anyone in search of a new home. Thank you for your outstanding assistance.
Thank you for the kind words, Asdaq has been with us for nearly 2 decades his experience and knowledge is priceless. We are happy you benefitted from this also. Thank you
5/5
GoogleIt was great experience with Homefinders and thank you for your assistance and prompt responses Mahnoor, Your support made the process much easier.
We are really happy you had a great experience Abu!
5/5
GoogleI purchased my property with Asdaq Sayed. Asdaq has been an incredibly helpful, knowledgeable and diligent professional. He was always available and keen to show the property as many times as required and to assist in challenging situations. Thank you, Asdaq!
We at Homefinders understand that purchasing a property is one of the biggest decisions you will make. Conducting numerous viewings at the property is part of the service to make sure you are fully comfortable. Asdaq is great when it comes to complicated cases his 17 years experience really shines through we are are glad you were satisfied with the service Asdaq provided. We wish you all the best for the future
1/5
TrustpilotI do not recommend the agency…
I do not recommend the agency Homefinders …is not professional,they are…unprofessional,ignorant,disorganised,in our case it started with the fact that we will live behind the wall with the owners,the agency did not tell us this from the beginning hides this fact.We found out when receiving the keys,there were no separate meters in the house.We loaded the electricity with the key at the owner at home.So far I wonder how it was possible to hide this fact.We had a problem with the refund of the deposit,the owner says that we destroyed the tiles in the kitchen, they were from the beginning we had evidence of it in the form of photos on the day of moving in.Later we did not get the full amount for the overpayment for Rent.The agency is so unprofessional that it did not even know that for 2 years,the transfer for the Rent was different day because we moved in much later than signing the contract,delays in moving in!from the agency side…I had emails evidence for everything…We rented from them a 2 years, we took care of the Flat it was rented to us in a terrible condition…dirty.I lost a lot of my energy writing with them,to get your own money back.My advice to everyone who has already rented an flat or house with this agency,take pictures of everything…keep emails with them,record movies before moving in and after moving out.Stay away from this agency.Good luck to all who have been cheated.
5/5
GoogleMahnoor and Jennifer were both great during the whole process, resolving and issues I had with referencing and answering any questions I had. Thank you!
Thank you for the kind words, Mahnoor and Jennifer make a great team we are happy you were satisfied with the service provided
5/5
GoogleI have been with them for over 2 years and it's been great! Gassan more specifically has been extremely helpful. He was very empathetic with issues that might be going on in the house and does his best to solve them. He doesn't shy away from having multiple talks about a certain matter and makes you feel comfortable to reach out regarding any problem you may have. Looking forward to keep renting with homefinders. Would definitely recommend.
Gassan always goes out of his way to ensure our clients are well looked after. We are pleased he and nus have exceeded your expectations
5/5
GoogleMy experience of using Homefinders has been excellent. I found Asdaq Sayed to be really knowledgeable about the property market in North London and really helpful, clearly building good relationships with both sellers and buyers and considering individual needs along the way. I found the communications from Homefinders to be really useful and timely. All in all an excellent experience from a trustworthy person.
Thank you for the kind words. We wish you all the best for the future
5/5
GoogleHomefinders delivered an outstanding experience from start to finish. Their expertise, responsiveness, and attention to detail ensured a seamless transaction. The team demonstrated exceptional market knowledge and negotiation skills, achieving optimal results with efficiency and professionalism. I highly recommend their services to anyone seeking a top-tier real estate partner.
Thank you so much, Muna A! We're thrilled to hear that you had an outstanding experience with Homefinders. Your kind words about our team's expertise and professionalism mean a lot to us. We appreciate your high recommendation and look forward to assisting you or anyone you refer in the future!
5/5
GoogleFrom replying to the ad to moving into my dream flat was a super quick and smooth process! Mahnoor was awesome in answering all my questions and providing the best possible experience to make sure everything worked out :)
We thank you for the review and kind words
5/5
GoogleI had a viewing with Zara, who was absolutely amazing, she was really kind and welcoming.
Thank you so much for your lovely feedback, Rema. We’re delighted to hear that Zara made such a positive impression during your viewing. Creating a welcoming and comfortable experience is very important to us, so it’s wonderful to know she delivered just that. We truly appreciate your kind words and hope to assist you again soon.
1/5
Google3 years of hell Let me lay out my 3 yearlong nightmare at the hands of this incompetent company: 1. To begin with their closer 'Mo' told us that the furniture was all going to be removed from the house (this was a deal breaker for us as it was all leather and looked like human skin), Mo. had also lied to us about being allowed to use the top roof garden, another deal breaker. - Once we had moved in and PAID them (this is all they care about) we were informed that Mo was wrong, and we were stuck with the broken and cat chewed leather furnature and not being allowed to use a massive chunk of the house we had rented. 2. The house had not been cleaned when we moved in to a HORRIC extent, including an ash tray full of cigarette butts and toenail clippings being left in the office and a DEAD tortoise under our bed that the landlord had seemingly abandoned there (we later found out he had also abandoned 3 cats, who had been taken in by neighbours) 3. We were left without a fridge during the heat wave for 3 whole weeks, when I filed a formal complaint, I was immediately blackmailed by Lina, who started stating false complaints by neighbours about noise coming from our house (considering the fact that we were not even in the city as we had left due to the fact that we HAD NO FRIDGE IN A HEATWAVE this wasn’t even possible …..INTERESING…) 4. We were only given 1 set of keys for 4 people and we were never even given the main key for the top lock, we asked for it for 2 and a half years before giving up. 5. HOMEFINDERS failed to do their due diligence on the landlord meaning we were subject to bailiffs for two years aggressively entering our property, which was extremely scary and defaced our image in our building. 6. Our boiler did not work properly as a valve had failed for the last year, our widow had rotted out and broken, we had black mould in the bathroom due to the rotting windows, we had a rotten sink in the kitchen with a literal hole in it. (a surveyor for the building came and said it wasn’t safe and requested to the management company change it .. but of course. Nothing) 7. The washing machine was not plumbed in, and the oven did not work when we moved in and they were too incompetent to get us a new one so we paid for and organised it ourselves. Deducting it from our rent ... this was not made easy… when the man came to install it he said there were live wires under the sink and they could kill us at any moment, which he fixed… VERY SAFE. 8. The toilet was exploding sewage all over the floor, despite a professional telling home finders to change it. 9. Under the boiler there was also a live wire - the man doing our certificated told us AGAIN that it could kill us, he stated that it had been ignored by HOMEFINDERS last time. 10. They had failed to inform us of a sealed off room in the property, which is probably the 30th law they broke during our time with them. (Total and complete access to the rented property was NOT abided by) 11. When we were finally forced to move due to the landlords home being re possessed by the courts, despite our years of horror - we did our absolute best to help the situation, even finding a BUYER for the house so they didn’t totally loose it (we felt sorry for the children involved, not our count Olaf-esque landlord)- as we were being put out of our way we asked for a rent deduction (this wasn’t a huge ask considering we were by then living in a home which was rotting from the inside out and weekly bailiffs) we were given no information we didn’t receive a response to our email sent on the 25th of July until the 5th of September and in between we would call them and they would say they were constantly in court, probably other people suing them, or on holiday or unavailable) once we left they charged us 2 months full rent (6,200£) even though in our email we said we would leave if there was no rent deduction. I’m sure I’m forgetting a lot of the nightmare. all I can say is RUN!
Can you please email info@homefinders.net with the complaint as we cannot recognise the details. As from your review there were multiple different issues to the complaint. As with regards to being without a fridge, when an appliance breaks down we have to establish whose at fault before purchasing a new one however this is done instantly. As i do not know the back ground i cant really comment. With regards to the bailiffs coming to the property we do all due dillgence on the landlord however we do not control there finances and cannot guarantee they are paying there parking fines, mortgages or there netflix account! With regards to set of keys usually we only give keys to tenants who are named on tenancy agreement if its a HMO everyone gets one however if its a family we would not provide keys to children only the rent payer on the tenancy agreement. It would be great to get in contact with you to work out what went wrong on our side however the old saying goes there are three truths. "your truth, our truth and then the truth"
5/5
GoogleI was met by Yasemin Sehri who not only showed me around the property but also found me when I got lost and gave me a lift back to work because I was running late! Fabulous service. She was absolutely super. She was well informed about the property I was looking at and was open about the little she did not know and promised to keep me informed which she has. I would strongly recommend
Thank you for the kind words Yasemin is known for going the extra mile for our clients. Hopefully you got back to work on time!
5/5
GoogleGrat agency, great people work there, thank you for your kindness.
Thank you, Antonio! We're thrilled to hear about your positive experience with our agency. It is always a pleasure to work with clients like you, and we would be happy to assist you again in the future.
5/5
GoogleMahnoor Raza was helping us with the rental renewal. Was very efficient and was easy to communicate. All sorted. Many thanks for your help.
5/5
GoogleI used Homefinders initially for the rental of my property and they did an excellent job. After four years, I then used them to sell the same property. At no point did I actually meet Asdaq, the agent but we had regular communication and a really good rapport. I felt he went above and beyond to achieve the sale of my property and have no hesitation in recommending him as a very good negotiator and overall as the company does rentals, maintenance and sales, they are ideally placed to fulfill all your needs.
Thank you for the kind words regarding Asdaq. He is a great communicator and we are glad that we were able to fullfill the full property journey for you from letting, managing and finally selling the property in question. We thank you for the loyalty and hope we can do business in the future again
1/5
GoogleMurat is a very poor member of staff who has never replied to any of my emails i am so so disappointed by this, i can not understand how he can deal with a customer in this way i am shocked no one has contacted the property Ombudsman about him and this company.
I did talk to Murat and checked his emails over the last 30 days there is no email from anybody called Matthew and he also said he did not talk to anybody with that name in the last 30 days. I did also check with the other negs, nobody had any contact with someone called Matthew recently. Maybe you should tell me when you contacted Murat and also what your name and email is then I can check it again. Please send the information to haydar@homefinders.net and I will investigate again. There are so many fake reviews recently so if i do not hear from you i will make a complaint to Google for slander.
5/5
GoogleThroughout the move in/renting process, Mahnoor has helped me a great deal. Especially as this is my first time her help and support made it so much easier. her patience and answers to all my worries and concerns eased me quite a lot. she understood my situation, and was there whenever i had a worry. I wish all the very best for her and would highly recommend Homefinders !!! Thank you for all the help.
Mahnoor is the most integral part for the moving in process, we are glad that you found her helpful and empathetic during the process
5/5
GoogleI've recently moved in to my new rental flat, and the process of moving is not easy where if not for the help of Asdaq. Coming from another country without a UK bank card and just starting with my new employer, I've found it cumbersome the process of renting a property in this part of the world. But with the help of the staff of Homefinders, especially Asdaq, I was able to breeze the process. Although it took a bit longer, it is nonetheless satisfying. I would highly recommend Homefinders for would be tenants and award Asdaq a 5 star performance rating complete with hand salute for a job well done. Keep up the good work, guys.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMy viewing was with Karan. He was very helpful and responded to all of my questions. Overall a very pleasant viewing - I was happy with the level of customer service 😊 …
Thank you, Khaleda! We're thrilled to hear that Karan provided you with excellent service during your viewing. Your satisfaction means a lot to us, and we're glad you had a pleasant experience. If you have any more questions or need further assistance, feel free to reach out. Happy house hunting!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Homefinders's London office has 253 reviews across two platforms: 229 on Google, 24 on Trustpilot.
Homefinders London is rated 4.2 out of 5 across all 253 reviews, and 4.4 out of 5 on Google from 229 reviews.
Homefinders London, 146 Kingsland High Street, London, E8 2NS.
