haart London reviews

★★★★★ 1/5

Trustpilot

Haart Property Management Service - Rude & problematic

Where do I even start!We have had the key’s since 22/11/2022.On 9/11/2022 we viewed the property in the dark as the electricity was not working apparently.On 17/11/2022 I emailed the Greenford estate agents asking for a second viewing so we could see the property properly in light before signing the contract, I was told that they do not have the keys as apparently a window company had them.After numerous of telephone calls with the team at Greenford we still did not get a second viewing & was rushed into signing the contract. We was told in so many word “sign the contract and you can view it as much as you want”. As this being our first home together, we were pressured into just getting this done by the estate agents, I even emailed asking if we could delay it a couple of days until my partner came back from working away. This email was ignored and that same evening we was sent a notification to submit documentation and sign the contract etc.Getting the key’s on 22/11/2022 we were then able to see the property in some light which then came to my understanding why the property was best viewed in the dark as it was not as it seemed in the photos, it was a complete CATFISH!.There are numerous of broken windows in the property, you could not use the bath/shower as the plug is stuck into the bath so if the water was to fill up there is no way of getting it out, there was a leak in the bathroom, there was blinds covered in mold left hanging up, the carpet was filthy, the property had not been cleaned at all & I could go on and on and on.Since then it had taken a month to fix bath/shower facilities so we was unable to live in the property until this was done (1months rent money lost) with no compensation.There is still a cracked window in the kitchen that was promised to be fixed before we even received the keys however 4 months on that has not been done. A maintenance person has been to the property 3 times now to fix a leaking sink but each time a new part is needed so it doesn't get done. Myself and my partner are constantly having to call and email asking for updates, it is very very rare we get any response from anyone. I emailed on 31/01/2023 and have still not got a response to that email even though I can see it has been read!I managed to speak with Andrei today who was just RUDE! the way this whole team works is beyond a joke and the way they treat tenants. Being 7months pregnant the amount of stress they have caused is horrible! I really don't know how any company can justify they way this has all been handled or the way us as new tenants have been and continued to be treated! All we want is the problems that have been agreed to be fixed to be completed ASAP as promised,  and as promised to receive the money we are owed for the work we done ourselves which was agreed! So then we can actually enjoy the property we are paying to live in!Being ignored is extremely frustrating.

Sinead · 22 February 2023

★★★★★ 5/5

Google

Lovely Sylvena was super kind and helpful in assisting me with flat hunting. The one I was interested was not available but she listened to my needs and got me to another viewing with a good quality property. I have been searching for a while and none of the other agents were as helpful. Great experience.

Julia · 24 August 2024

★★★★★ 5/5

Trustpilot

Haart Northampton Letting Services

Following my enquiries about letting my property, I had a meeting with Jake Wright back on 28th January, and I just want to say what a very professional Haart Agent. He explained clearly how the whole process worked. And when I needed advice on certain issues that needed addressing, he was so helpful in providing me with reliable trades people. Which was a tremendous relief to be support in this way. Every concern I had, Jake was able to have a solution to help. Again another Haart employee that went to great lengths (above and beyond) in providing practical assistants. He is a tremendous asset to Haart Northampton LettingsFromJ Charles (Oakley Road)

Joyce · 20 February 2023

★★★★★ 1/5

Trustpilot

Terrible experience with haart and…

Terrible experience with haart and their staff, avoid like the plague. On one occasion they have arranged viewings to sell my house confirmed via email and text message and then not turned up with no explanation. On another occasion they had 3 viewings booked, due to staff shortages I had to show the viewers around my own house. Totally unacceptable for an established estate agents. Also Tony is very pushy with trying to convince me to drop the price of my house!! Have handed in my notice with haart and are moving to a reputable estate agent. Written by Vikki Alcock on my daughters account before you come back with “we can’t find you on our system”!!!

Gemma · 19 February 2023

★★★★★ 5/5

Trustpilot

Service Excellence

From Start to finish the process was phenomenal. Initially I booked a viewing for one property and felt quite deflated when the agent called me back to say "unfortunately one of the other persons viewing today made an offer which the landlord accepted". I thought oh well just keep looking. A week late, with no enquiry made, the same agent called me back to inform me that there was a similar property within my price range and asked if I would be interested in booking a viewing. She sent me a link and then proceeded to book the viewing with my consent. We met at the property and straight away I made an offer. Charlotte was above and beyond, keeping e updated every step of the way. The icing on the cake though was when I went to pick up my keys, she present me with a welcome package. I feel so honored. Hats off to Charlotte Grant for excellent Customer Service, a job well done. She deserves a prize for care and dedication

Cheri · 17 February 2023

★★★★★ 5/5

Google

Sylvena has been really attentive and accommodating with my requirements for my search! I'm really satisfied with her help so far and hopeful we can find the right place for me.

Maria · 16 July 2025

★★★★★ 5/5

Trustpilot

A really professional and friendly Estate Agent

I have never done this before, but I just want to say how impressed I was with Megan, the Estate Agent at the Guildford branch, who followed up my enquiry about a property recently. She was so warm friendly and helpful, and happy to chat with me without being rushed. I've been dealing with a lot of Estate agents recently, and Megan was like a breath of fresh air, a real credit to Heart, and with excellent telephone skills (not always the case I'm afraid). I suggest you ask for her in person, as she came across as really knowledgable and trustworthy too.

Ms · 12 January 2023

★★★★★ 5/5

Google

Fantastic agency! Sylvenia was excellent and professional. Highly recommend her🌟 …

Sadal · 16 January 2026

★★★★★ 5/5

Trustpilot

Thomas Barker at the Stopsley Haart…

Thomas Barker at the Stopsley Haart delivered us our dream home!Exceptionally pleased with the long term relationship we've established with Haart in Stopsley over last 12 years with two purchases via Haart. Over the moon with our recently purchased home secured via Haart. The house hunting for upsizing started during the pandemic and took us ~2 years, with other estate agents. Haarts met our requirements straight away with the first winning home and rapidly worked to help us secure it within a few months. The wait was worth it!Special thank you to Thomas Barker . He has been patient, extremely knowledgeable proving us with a balanced with of the property. He always responded to queries via phone or email, promptly liaising on our behalf with vendors especially when there were delays on vendors solicitor's side. He was understanding when we had concerns and we collectively worked through any doubts or clarifications we sought from the vendor.Thank you Thomas, we really appreciate you! We will certainly recommend and use Haart in the future should we need to.

Shiponara · 28 December 2022

★★★★★ 5/5

Trustpilot

Wonderful experience from Olivia King of Haart

Having the services of Olivia King from Haart was a wonderful experience. She was professional, responsive, and went above and beyond to attend to my concerns.Olivia King's attention to details and commitment to customers satisfaction stood out. I recommend Olivia King's services to anyone who has anything to do with Haart.She's one of the best hands Haart has.Thank you Olivia 😊

Lukman · 26 April 2024

★★★★★ 5/5

Google

I have no words to describe How grateful and appreciative of every interaction I had with the team. Sylvena is extremely professional. She provided excellent support. She went above and beyond to help me. I would recommend her and this agency to anyone. Thank you for taking the real estate business to a whole new level.

Hanood · 25 July 2024

★★★★★ 5/5

Trustpilot

Outstanding service.

Right from the very beginning haart have given me excellent service.From the marketing of the property to the final completion I was kept informed all the way through.Omar Hussan came round and marketed the property .Took photos and videos and managed to find me a buyer within a couple of weeks.Excellent and very professional. Qais Dalwazie liased with both solicitors and the buyer to make sure things went as smoothly as possible.Nothing was too much trouble.The rest of the team were on hand to help out wherever they could.I would highly recommend Haarts in Wembley.Excellent all round service.

Chris · 22 December 2022

★★★★★ 5/5

Trustpilot

Special thank you to Claire Page at Haart Derby

I recently let my property with Haart Derby, they were very informative throughout the whole process. A special thank you to Claire Page (senior property manager) for her quick responses to emails. She has gone above and beyond to ensure everything throughout the tenancy went smoothly. I can't thank her enough for making this a stress free process, when sometimes it can be very difficult. Definutely reccomend the agency for anyone looking for sell or let there property.

Simmone · 27 February 2023

★★★★★ 5/5

Trustpilot

Outstanding service Haarts Abbots Langley

Haarts Abbots Langley is the most outstandingly good team of Estate Agents I have ever encountered. Rob is extremely efficient, knowledgeable and highly skilled in all aspects of the business. Hannah is also an excellent, enthusiastic and effective estate agent. They both take a personal interest in the operations and do their best to help the client achieve the desired result. In addition, they are FAR better than their local competitors in terms of honesty and efficiency. I would highly recommend them to anyone looking to buy or sell a house.

Jane · 14 December 2022

★★★★★ 1/5

Trustpilot

Called them last Tuesday to book…

Called them last Tuesday to book viewings , lots of phone calls to discuss my mortgage situation but no call back to arrange viewings. As a buyer I have gone to other estate agents in Newport but as a seller I would be very concerned about selling my property if they aren’t showing it to people who are interested in buying.

Syeda · 25 August 2026

★★★★★ 5/5

Trustpilot

excellent experience

We have finally completed on a property we found through Haart and have had an excellent service. Ellie was great, always on the end of the phone for any queries and really flexible with booking viewings. She was really patient with us as we had some issues on the sale of our property due to poor solicitors. Would highly recommend.

Miss · 8 May 2024

★★★★★ 4/5

Trustpilot

The Right Move

In choosing Haart Wolverhampton to sell my house, to say the least, I was a bit apprehensive especially with their selling fee and to be tied to them for months. I had a very good offer with in the first week which I accepted but Like anyone else I was disappointed when the sale fell through. There was some lessons learnt. Praveena worked tirelessly to get me the best price but by then the market had changed. Rick who I had corresponded with a few times made a big difference in turning things around at the last moment by finding me a buyer who is In a very good position to complete and seal the deal. Top team, recommend this branch.

Donald · 1 December 2022

★★★★★ 1/5

Trustpilot

Haart Coventry does not respond to critical and urgent landlord needs

Our family oversees two properties managed by Haart Coventry. For one of them, due to unpaid rent, our solicitor has been trying to issue a section 8 so that possession can be gained. But for nearly 5 weeks now, the lettings team have blocked this by withholding necessary documentation to issue it. There is a complete breakdown in service - our solicitor's emails are being actively ignored. You can imagine the financial implications of Haart's withholding on our personal circumstances; in 4 days, we will have lost a second month of rent directly attributed to the inaction from Haart Coventry lettings to provide documentation to issue the section 8.Even after a Property Management Area Director was looped into our solicitor's repeated requests a week ago - a person who is meant to be a point of escalation to support clients who need a senior manager for help - the full list of documents have not been shared. We're now at a point where we may only be able to compel Haart Coventry to release the rest of the documentation through legal action.Many landlords will at some point find themselves needing to issue a section 8, and so having a responsive lettings team to facilitate your solicitor's work to regain possession is critical. Haart Coventry has and continues to fail at this every day that they do not respond. They have shown no regard for how their inaction explicitly effects their clients financial circumstances. No doubt there will be a reply to this review around how sorry Haart Coventry lettings are and how they want to help, or that they are 'working' with us. But as many reviewers of the Coventry Haart lettings team on this site will feel, and as we know from the local network of landlords and investors; the engagement lasts for less than 24 hours and the apologies are empty without real follow-up and action. If that changes and in the event we saw a positive change in responsiveness, we would of course update our feedback accordingly. But right now, we would strongly advise landlords and investors to stay well clear of this branch.

J&C · 22 November 2022

★★★★★ 5/5

Trustpilot

Bathroom Repair

The fan in our bathroom had stopped working and Kian Campbell was incredibly helpful with getting this sorted for us. He kept us up to date with information and the work was done really quickly. Thank you and the guys that came for all your help!

Charlotte · 11 December 2025

★★★★★ 5/5

Google

Lovely and welcoming team especially Adonay. He was very helpful and really took care of us. Thank you so much!

Dina · 16 October 2025

★★★★★ 5/5

Trustpilot

⭐⭐⭐⭐⭐ Alexa Burgess has been an…

⭐⭐⭐⭐⭐ Alexa Burgess has been an absolute lifesaver

SOPHIE · 21 September 2026

★★★★★ 5/5

Trustpilot

Haart Fleet - Great Lettings Team

I've dealt with the Haart Fleet Lettings team over the last few years now. They are helpful, efficient and friendly. Particularly Daniel (manager) and Louise who have bent over backwards recently with professionalism and accuracy to sort out a couple of issues. Rental statements and end of year paperwork are sent out promptly and I've been kept up to date with any legal changes for landlords over the years. This helps me be a responsible landlord, so thank you Team!

A · 9 November 2022

★★★★★ 5/5

Trustpilot

Hats off to Haart (Harborne estate agents -selling)

I have recently sold my house through HAART estate agents Harborne. A really fantastic team which works well together.I had asked 3 different estate agents to evaluate my property and HAART was one of them. David Brevitt from Haart appraised my property and suggested a price range at which we could market it. I was initially a bit skeptical at the price however his robust data analysis with extrapolation to the current year really convinced me. He spent valuable quality time explaining the reasons for his advice.His years of experience and marketing properties shone through and I finally decided to choose Haart for marketing my property. Even from the outset, things moved at a steady rapid pace. The next visit to my house was in about 3 days to take photos when I met Krystal Ainsworth their manager along with David. She is a very pleasant, helpful and knowledgeable person who took measurements, drew up the floor plan while David took photographs and then we signed the contract after my ID detalis were all checked. They also did some lifestyle pictures which added a personal touch to the presentation. Within a week the house was on the market.They had viewings arranged within 3 days and that was when I met the third member of their team Sanya Rana who is also a very pleasant, helpful and knowledgeable person. She gave me a preview of the potential buyers in a nutshell pre and post viewing. My emails to her always got a very prompt response and action. Amazingly swift communication from the entire team - any question that I would ask would be answered asap. Within days I got the offer I wanted.They gave me the option of using my own solicitor or their in house and obviously I went for their in house solicitors and even that process was steady and evenly paced. My closing date was finally there and the contracts were signed and the house sold !My review may sound too good to be true but this is exactly what I experienced with HAART estate agents.Apart from saying 'The Lord has been good to me'.... I wish to express my heartfelt gratitude to David,Krystal and Sanya for all their hardwork, dedication, commitment and help to make this potentially difficult journey of mine a pleasant,hassle free and an easy one. Hats off to all 3 of them! ......and A big thank you Mary Sumathi

Mary · 8 November 2022

★★★★★ 1/5

Trustpilot

Poor Poor Poor

Poor communication, lazy advertising, zero effort.We had three quotes and decided to choose Haart based on what they told us they offered. Ken is a great salesman who cannot deliver.Our house sold but this was no thanks to Haart.They said they could do the viewings but I did every one due to Haart’s lack of availability. Why offer it in the first place?They never answer the phone so who knows how many potential buyers were missed. The couple who bought the house went direct to us due to poor communication from Haart.Had to chase them every step of the way, never received updates. They will respond to emails if you send enough of them.They rushed the advertisement so it went up without an EPC or floor plan. They said they could offer an EPC but it didn’t happen so I arranged my own as was fed up of waiting. The floor plan took a further 3wks and was taken from our houses previous sale some 11yrs earlier which I noticed as one of the doors was in the wrong place. Lazy.We completed 3wks ago and I’ve not had a call or email, not even for a final invoice. Maybe they don’t know we’ve moved?Simply rubbish.

William · 6 November 2022