haart London reviews

★★★★★ 5/5

Trustpilot

Top Quality Estate Agents

i would like to say that i have received excellant and outstanding service from haart in southgate.i was shown multiple properties,and viewed them several times before making an offer on one.Lorna Buckle was very pleasant to deal with and kept me updated and informed regularly,it was also a pleasure speaking and meeting with her colleague joanna in branch as well.i would highly recommend this branch and staff ,who have given me five star service during my journey to find a new home.

Blayne · 23 June 2022

★★★★★ 1/5

Trustpilot

Disgraceful

Disgraceful - I see that you've taken down my previous review but to sum up your services and fee terms are unbelievable! I could not find one thing that you haven't charged as an extra without any consultation. Please explain your charge for 10% what is this for as it is certainly not for management?If all Lease Agents were charging your fees for no service at all they will soon be out of business. Looks like your other branches are better than both Braintree and Colchester teams. Landlord - Witham

Landlord · 20 June 2022

★★★★★ 5/5

Trustpilot

House search

So Hayley @ Haart Hornchurch found my son and daughter-in-law to be their first home last year. I entrusted my house search to Hayley as well as I wanted to live near (not to near) my son and DIL but this didn’t happen due to no fault of Hayley’s efforts. Hayley was really great in sending me properties before they hit the market. I didn’t in the end find my home with Haart but the service from Hayley was great. I would definitely recommended Hayley and Haart.

Yvette · 17 June 2022

★★★★★ 5/5

Google

I’ve had great service from Haart Clapham Common - both for this recent new tenancy, and for my last one. On top of all the usual expectations of business professionalism, they are also friendly and cheerful, which is of course a real bonus. Nothing seemed too much trouble for them - and believe me I was constantly asking questions! So I’ve really appreciated my dealings with Serkan, and a newer member of staff, Maitane Abasolo Pintado - both wonderful. Thank you Mai & Serkan!PositiveResponsiveness, Quality, Professionalism, Value

Heather · 16 June 2022

★★★★★ 5/5

Google

When we had a last minute issue with a tenant changeover, Mai was incredibly helpful at talking through the processes we needed to go through. She made sure each step was followed quickly and went out of her way to give lots of updates to ensure we got the new contract sorted in time. Was really appreciated during a stressful time - thank you Mai!

Angela · 19 October 2023

★★★★★ 3/5

Trustpilot

Just Okay. Nothing Special

So I recently sold with Haart, and found that it wasn't as great as it should have been. Other than the pictures I'm not quite sure what I did pay for. Contact was poor, I found myself doing lots of chasing in the early days. Initially from the open house I got no feedback and had to find out what happened. From this point things did improve and Haart are not at fault for anything that happend with solicitors towards the end but I do beg to ask the question it's a lot of money for what.Even on completion day I had to ring to find out what I was to do with the keys. I did feel that after they got the instruction the family element that was sold so well to me just vanished. By far from reviews not the worst estate agent. Overall it was okay, it wasn't 5 star personal service that I expected.

GARETH · 31 May 2022

★★★★★ 5/5

Google

I have recently moved into a new rental property. Mai was an absolute star throughout the procedure, she answered all of my (many) questions with courtesy, politeness and with a friendly and cheerful nature. Communication and guidance throughout was beyond reproach. There are estate agents I've dealt with in the past who could learn a thing or two from her... Many thanks!

Guitars&Gains · 18 December 2023

★★★★★ 1/5

Trustpilot

In July 2026

In July 2026, The staff who related with me came across quite unprofessional and demeaning, he thought it will be a waste of his time viewing a house thinking I wont be able to afford it; this is to say the least. I was able to get a similar property through Fraser in the same area.

Incrz · 26 August 2026

★★★★★ 1/5

Trustpilot

An estate agent with no Haart

Having requested three different estate agents to value a property to sell, it was decided that Haart would be used as they came across most passionate about successfully selling the property. Big mistake! Yes they talked the talk and they walked the walked but with regards to asking them to assist with a problem based on their recommendation, don't even bother!! They just took their cut from the sale and walked away sweeping an outstanding issue under the carpet. All that can be said is that if they recommend using their "people" for say house clearance, heating engineers or anything else, don't trust them and find your own because you can check out their reviews online and make your own decision. Their people may be cheaper but that's not necessarily good. That is the first and last time Haart will be used for sale or purchase.

DN · 22 May 2022

★★★★★ 5/5

Trustpilot

Outstanding What can I say about these guys at…

What can I say about these guys at Haart Grays, the way Sam and his team especially Janice have been brilliant all through the sale of my property, over the years I’ve had some bad experiences from estate agents so this has been a Brilliant experience. I would definitely recommend using these guys, they kept me informed once a week with a telephone call for a chat, Sam arranged everything for me as I don’t live in the area where my property was being sold which was a real weight off of my mind. So glad I chose Haart Grays to sell my house 10 out of 10 Thank you guys.

Tim · 21 May 2022

★★★★★ 5/5

Google

Would 100% recommend Haart lettings to anyone searching for a place in London! The whole process was done smoothly as well as great consistent customer service from the whole team. We would like to also especially thank Israr Shah for his time and patience with us !

Osian · 23 September 2024

★★★★★ 1/5

Trustpilot

Haarts letting agencies must rate at bottom of heap

Haarts letting agencies must rate at the bottom of the heap. If you begin to deal with these people, my advice is first, book a ward in a psychiatric hospital. They will mess you up mentally. The primary issue is their turnover of staff. There is no consistency staff wise. Talk to one and feel you have had a rapport or at least an understanding and ring again and it’s a totally different person. Cavalier should be on their mission statement. Ended up selling properties because of the stress their incompetence caused me. I have other letting agents who have been a joy, but Haarts don’t touch them.

Joan · 13 May 2022

★★★★★ 1/5

Trustpilot

Never had such a poor estate agent

I don't think I have had such a poor estate agent in all the times I have bought and sold properties. The photos and presentation on rightmove were really poor there were rooms that had no photos at all there was no photo of the rear of the property and despite requesting a photo of the rear of the property haarts failed to add one. There were two photos of the kitchen and none of the box room. The communication was really poor there were issues with the buyers mortgage and haarts failed to provide any update on the issues.And for this poor service haarts wanted to charge me £4300 I ended up removing my property from.haarts and going with another agent who performed much better

Gary · 6 May 2022

★★★★★ 5/5

Trustpilot

Praise highly deserved 🙌

I need to praise Tatiana Panetta - Senior Property Manager Southgate (Lettings) haart.I have had 1 year of nightmare from a calculated ruthless nightmare tenant. She has ignored Section 21, 5 months on! One excuse after another.She is responsible for damages to my property and continues to give problems and tries to invalidate legal action with new issues. The tenant has now contacted the local council to cause me even more delays and problems to not leave.I have been stressed and worried and concerned of the damages getting worse the longer she is there.Tatiana has all the emails and communications in place and is dealing with keeping the legal process valid to evict the tenant. She is liaising with the Council proving the tenants claims are invalid. Looking out for my interest as the innocent party to this ruthless tenant.As busy as she is, she is staying on top of what's going on to ensure a successful outcome. Even though there paper work is now long, she is on top of not missing any thing vital.She has endeavoured professionally to deal with the unreasonable tenant, whilst sticking to the law and upholding what is right.I wanted to publicly thank Tatiana for reassuring me she is in control of the situation and will not allow it to continue and keeping professional and kind at all times to all parties. There is a massive list of communication and proof as a landlord and agency, we have done nothing wrong. Tatiana has it all in hand and is staying on top of things, even though the tenant continues to cause problems.The law needs to protect Landlords as tenants like mine are getting worse with the laws giving them more power to take advantage.Thank you Tatiana, for your knowledge and experience, patience and kindness in endeavouring to protect both tenant and landlord, to uphold the law, but in this case me as the innocent party to a ruthless tenant.

Anna · 5 May 2022

★★★★★ 5/5

Trustpilot

Hi everyone,

This morning I was contacted by email by Tatiana Panetta on behalf of Spice Haart reminding me that my contract will end in 3 months and if I want a new contract I should contact her to discuss it. Of course I contacted her and asked for a new contract. Tatiana Panetta managed to go through the whole process within 2 hours, negotiate the new contract and sent it to me via e-mail. Thanks Spice Haart for renewal and especially Tatiana's Panetta for commitment, attitude, professionalism and promptness. I wish her all the best.

Mr · 4 May 2022

★★★★★ 1/5

Trustpilot

AVOID AT ALL COST

AVOID AT ALL COST! Awful, incompetent and rude!This company is horrendous and the worst people I think I have ever had to deal with.We were selling our flat to buy a house. The girl that came to value the flat seemed nice and promised better photos that we currently had, floor plan and a video tour of the flat. A floor plan and video are so important for potential buyers especially at a time when Covid was still a concern.I had lots of details about features and selling points that they said would also help.Before publishing the advert, they sent a draft of the advert for me to view, the rooms were wrongly described and facts were incorrect. I literally had to re-write out the advert myself and send it back to them.When the advert was published the floor plan was not included. Even after numerous calls and emails the floor plan was never added to the advert.After a few weeks and not hearing anything about the promised video tour I rang and emailed. Finally we arranged one evening for them to come to do the video which turned out to be the branch manager. I never ended up seeing the video and it was never added to the advert and to my knowledge never shown to potential buyers... even after chasing.I was contacted one day by one of their agents Joel who told me he had 3 x people interested in viewing the property. At the time of viewing no one had arrived so I called the office, turned out that Joel had contacted me but booked viewings for a different property!It is a miracle we sold the flat as the person that bought it must have had an awful viewing experience. 1st time estate agent was supposed to arrive early, I would let them in and I would then go out but instead the estate agent arrived 15 minutes late leaving the buyer waiting outside in the pouring rain. The agent knew nothing of the property and I ended up having to inform the buyer myself.Joel is the agent we then dealt with once the buyer put in an offer. He would ring even though I said email is better and then he would ask me things I could not help with. Numerous times I had provided our solicitors details however Joel seemed to prefer ringing me and wasting my time.Before the exchange I heard nothing from Joel until the day we were moving just after our solicitor had advised we now owned our house, could collect the keys and therefore remove our belongings from the flat. On our drive to our new house to collect the keys and let the removal men in, Joel called me and started shouting at me that I needed to give him the keys to the the flat immediately. I explained we were currently driving and would be a maximum of an hour as we needed to collect keys and let removal men in. We would then come back to the flat and put any remaining bits in the car and come to their office to give the keys.Our solicitor then called and said Joel had called her saying we were were not leaving the flat and planning to stay till 7:30pm ....at this point it was 3pm! I explained I had just spoke to him and we were currently driving but moving out as quick as possible as we did not want to stay at the flat or keep keys any longer than necessary.If I never have to deal with Joel or the staff at Haart ever again it is still traumatising how awful these people were.

SL · 3 May 2022

★★★★★ 5/5

Trustpilot

Can’t thank the team at Harold Wood…

Can’t thank the team at Harold Wood branch enough for helping with the selling of our flat. To say it was challenging is an understatement. But they were up to the task with every twist and turn every difficult moment they dealt with it making a very difficult and stressful situation easier to deal with. It took 618 days but they did it. Thanks to Matthew, Andrew, Mickie and special thanks to Jacqui at Gidea Park who listened to my many phone calls as we negotiated the final stretch.

Glen · 30 April 2022

★★★★★ 5/5

Trustpilot

I recently moved into a property with haart

I recently moved into a property with haart and there was an issue with the land registry causing some small issues with the postcode. Additionally, I wanted to install ultrafast gigabit internet into the property. I spoke to Tatiana, senior property manager from haart and she was very helpful, contacting the landlord asking for permission very quickly, and also providing a letter that explains that the postcode is different from the land register and royal mail. She was very helpful and friendly and I had my issue resolved very quickly.

Αθανάσιος · 24 April 2022

★★★★★ 5/5

Trustpilot

Ewan and Chloe were really very helpful…

Ewan and Chloe were really very helpful and I really appreciate their support throughout. Thank you for everything. Highly recommended.

Anonymous · 27 May 2026

★★★★★ 1/5

Trustpilot

I booked a viewing with H for Friday…

I booked a viewing with H from Coventry branch for Friday 15:30pm, he rescheduled it for Saturday the next day at 1pm. He called again a few hours before 1pm to let me know he’ll send a video of the property I want to rent as there’s quite a number of other viewers at the same time, it’s 16:49 now and I haven’t received anything after double calling the office to make sure they don’t forget me. Not a good service for a 1st time impression. Seems like you choose which customers to prioritise. It’s not my fault you overbooked your viewings and can’t seem to manage your potential clients! Hissss! 🐍

Ty · 23 February 2026

★★★★★ 5/5

Google

Sylvena was lovely, very helpful and very professional

Akushika · 16 December 2025

★★★★★ 5/5

Trustpilot

Top-Notch property agent - Megan Haart Leicester

We cannot express enough how grateful we are for Megan's (haart - Leicester Estate) exceptional service throughout our property search. After nearly two years of searching, we finally found the perfect home, thanks to her dedication and expertise. Megan was consistently proactive in arranging viewings and providing detailed information about the property, ensuring we were always well-informed.Her deep understanding of the current market conditions and her strategic approach to negotiations were instrumental in helping us secure an offer at a comfortable price. Megan's ability to balance the interests of both the buyer and seller created a true win-win situation. We highly recommend her to anyone in need of a top-notch property agent!

Trevver · 19 August 2024

★★★★★ 5/5

Trustpilot

Incredible service

Once again Haart Peterborough have smashed it. They sold our property in 2018/19 and I wouldn't use anyone else again, so once we had made the decision to moving again, I knew there was no-one else to contact. Luke Hill and his team were incredible, supportive and effective in finding the right buyer for our house. They kept us informed with everything the whole way through.I would highly recommend Haart.☆☆☆☆☆

Lianne · 10 April 2023

★★★★★ 5/5

Trustpilot

Tatiana southgate lettings

Tatiana Panetta, Senior Property Manager Southgate (Lettings) haart, looks after my property. I have an issue with a calculated problem tenant who has caused damage to my property. She also will not leave even agter Section 21. Tatiana and myself went to do so inspection, as she is trying to invalidate the Section 21 by advising Solicitors there on damp in the property and its not being dealt with. I was in awe of how Tatiana handled her and everything she said to the difficult tenant. She tactfully but firmly asked the tenant why she will not move out as its been 3 months she can rent elsewhere within 1 week. She gave excuses and kept saying her health cos of damp then her child's schools. All excuses. Tatiana said you have not given any real reason why you can not leave. She explained how by staying and legal action continuing it would go against her as the landlord has actioned all repairs and no breech or damp whereas the tenant has breached over 10 clauses of her contract. Tatiana was firm wasn't bullied didn't engage in the excuses. She was extremely fair tonth3 tenant and myself she saw both sides and the right side without being biased. The tenant has caused damage and refuses to leave as the rent is cheap this was her motive plus trying it on about damp that didn't exist. Fingers crossed the tenant will be leaving b4 eviction via court. Tatiana knows her stuff and definitely protected me as a landlord and did not let the tenant take advantage of the law always seemingly giving more right to tenant. She gave the tenant a chance to give a real reason why after 3 months she still will not leave and the tenant had none. Thank you Tatiana for your knowledge experience support. I have full trust in her and she is a major asset to Haarr Lettings.t

Anna · 10 March 2022