haart London reviews

★★★★★ 1/5

Trustpilot

STRESSED

I wanted an estate agent who would manage my property efficiently. Haart Harrow and their Property Management as well as their higher management have proved to be expensive and ineffective in responding efficiently to tenants regarding house maintenance and when their maintenance requests and non communicative with me when I have requested meetings with managements to try and resolve issues by having a meeting on zoom. In terms of one of the maintenance jobs ( following previous experience of their expensive charges, I requested that before the job is done, inform me of how much Tops Maintenance is going to charge. They did not get back to me. I sent several emails regarding this - no response. 3 weeks later the plumbing job had still not been done so I sought out a plumber - they charged £60 for a small job that involved screwing on a cap to a water outlet pipe. They have charged me £156.00. My requests to improve communications have gone unheard. They have lost at 3 sets of keys - one I handed over directly to them at the start of the tenancy, 2 handed over by previous tenants - one of whom sent video evidence of posting through the Haart Office. This has been sent to them - when I needed urgent access (having obtained permission from the tenants) due to tenants being away - the office was unable to give me keys to access. I have informed them that they have been in breach of contract. They have informed me that if I want to end the contract and if the tenants that are currently staying there continue, I would have to pay one month's rent as fee for these tenants to stay on. So the option for me at the end of this contract which is coming up is to ask the tenants to leave or pay a whole months rent to Haart who have provided a shambolic service all round. I requested management services so I could have peace of mind knowing that my property is being well looked after - I have no trust in Haart being able to do this. I have got to know the tenants and I appreciate they hae looked after the property well.

KK · 31 August 2023

★★★★★ 1/5

Google

If it were possible to leave zero stars, I would. Our experience with Haart was extremely negative from start to finish. They attempted to withhold our deposit without valid reason, and we were forced to spend months pursuing the return of money that was rightfully ours. To make matters worse, they appeared to work with our landlord to provide an unfair and misleading reference. When we contacted them to correct the error, they did nothing. Their conduct felt not only unprofessional but potentially in breach of regulations. Customer service was consistently poor throughout the tenancy, issues were either ignored or mishandled, and they insisted on keeping the interest earned on our deposit, which should legally belong to the tenant. Overall, I would not recommend Haart to tenants or landlords. The service was appalling and simply not worth the stress. Avoid avoid avoid !!

Anonymous · 16 September 2025

★★★★★ 5/5

Trustpilot

Natalie Kiddell…

I would like to thank Natalie Kiddell for all her support and advice in helping with the sale of my uncles house. Natalie went above and beyond, always kept us up to date and was professional, and most of all respectful and patient and understanding with the sale whilst going through probate. I would highly recommend Natalie if you are thinking of selling your home. Natalie may work for a business but the care and thought she puts in to selling a house is outstanding. Thank you Natalie, from Joanne

Joanne · 24 August 2023

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

I have been renting property through hart 3.5 year. I have never experienced so unproffesional approach. Property was full of faults from the day , which was reported. Everythig there was taking ages to resolve. Not once I was left with leak in the flat for days.After all landlord have decided to take property back from them so I was handed notice.Up until this day I havent got response on deposit. I have raised formal complain with Haart complient team as well as dispute from deposit scheme. Horrible experience, and i will definitelly avoid them as much as I can in the future.

Elizabeta · 22 August 2023

★★★★★ 1/5

Trustpilot

"Unreliable and Negligent: A Frustrating Experience with haart State Agency in Maidstone"

My experience with haart state agency in Maidstone has been extremely disappointing and frustrating. After our offer was accepted to purchase a house, my family and I diligently completed all the required documentation as requested. However, the situation took a shocking turn when we contacted the agency to obtain the sales memorandum, only to discover that they had sold the property to another party without any prior notification to us.This level of negligence and lack of communication is simply unacceptable. Not only did they fail to inform us about the sale to someone else, but it is evident that they lacked the basic competence to keep us updated throughout the process. The result of their incompetence is that my family and I now find ourselves in a dire situation. We had assumed that the property was secured, and due to their failure to communicate, we stopped actively searching for alternative accommodations.Now, with our current house sold and no place to move to, we are left scrambling to find a new home at the last minute. The lack of professionalism and accountability displayed by haart state agency has caused unnecessary stress and upheaval for myself and my family. This experience has been nothing short of a nightmare, and I would strongly advise others to think twice before considering any dealings with this agency.

Karla · 9 August 2023

★★★★★ 1/5

Trustpilot

Don't use them if you want a responsive management team

This review is for Haart, Lincoln. First time using them and too bad we are committed to 1 year. It will be the last time. Worst experience we have had with a letting company. There were no updates unless prompted, prodded, and even then, we don't always get one. The agent has no initiative - he basically told us everything we already needed to know to let out the place. If I have to do everything myself, I might as well have managed it! During the signing of AST, there was information sent out that we were told to ignore such as standard fees that do not tally - then why sent out?! The tenant complained about repairs needed. It took about 2 weeks for a quote. I sent in a query yesterday and am still waiting for a reply. I can't imagine if it had been an emergency. If you need a company that doesn't update you with what's happening to your property, this is it.

Ang · 8 August 2023

★★★★★ 5/5

Trustpilot

I was assisted by Charlotte Fox who was…

I was assisted by Charlotte Fox who was extremely professional, knowledgeable and kind. She responded to my 'request information' almost immediately. She is also very knowledgeable about the area. After a lack of interest from other agents, Charlotte was a breath of fresh air. I have not found my place yet, but i know i am in good hands. Thank you Charlotte for a positive experience.

Arsha · 3 June 2024

★★★★★ 5/5

Google

I rented a property through haart lettings Clapham Common for a year in 2021/2022. They provided a great service with regards to move-in processes and procedures, meaning everything was clear, and they also gave very helpful support at the end of the tenancy when unfortunately we had a dispute with our landlord. They are also responsive and happy to provide references afterwards too (thank you to Natalie), which seems key these days for securing new rental properties especially as a student!

Ben · 21 July 2023

★★★★★ 1/5

Trustpilot

VERY POOR SERVICE & DIFFICULT TO CONTACT

My daughter and son-in-law vacated their rental property in Lincoln on May 23rd, 1 month ago, at the end of their 1 year tenancy.She emailed Haart Lincoln on 1st June, as the managing Agent on behalf of the Landlord, asking for the return of the £750 rental deposit, which is protected under the terms of the Tenancy Deposit Scheme (TDS), and should be returned to the tenant within 10 days of the tenant's request for return.Haart replied 5 days later, saying that they were chasing the landlord for authorisation to release the deposit.On 14th June (13 days after my daughter's request) there was still no further reply or update from Haart about the deposit, so she chased again by email.On 22nd June (now 21 days after my daughter's request), I intervened on her behalf, and sent another chasing email about the deposit, addressing it to India Taylor (the person allegedly dealing with the request) and Craig Giles (the Branch Manager, and whom you will note also responds to reviews on this site).Today, 23rd June, I have attempted to contact Craig Giles on 01522 515244 on two occasions, and after a minute or so of ringing the call was disconnected.I then tried 01522 217126, and it was diverted and answered by Harry at "Head Office" who explained that neither Craig Giles nor India Taylor were available because the branch lines were "busy".He promised to pass a message on to them for an urgent callback, but sadly no call or email response was received.I think that this level of very poor service, lack of timely communication, difficulty of contact, and complete disregard for the return of the tenancy deposit is disgraceful and deplorable.In the absence of a swift conclusion to this matter, it seems inevitable that we shall have to open a formal "dispute" via the TDS to obtain the rightful return of the deposit, and also launch a formal complaint to Haart which may end up at the Property Ombudsman.I would have expected much better from Haart, which is a well established national agent.UPDATE 20/7/2023: I note the unsatisfactory response from the agent to my above comments, and now almost 1 month on from that (and 2 months since my daughter's departure from the property at the end of the tenancy) we are STILL WAITING for the return of the £750 deposit, which has been withheld for no valid reason. It is outrageous and scandalous, and reflects badly upon both the landlord and the agent. We have had to instigate a due process via TDS whereby the deposit must be returned within 1 month of the formal request issued by TDS. It is unfair that tenants must go through this tortuous process to force landlords and agents to return the deposit. Shame on Haart for enabling unscrupulous landlords to hold on to deposits without any justification - Haart's reputation is much diminished in my view and all potential tenants must take note of this unsavoury experience and be prepared to fight to get back what is rightfully yours at the end of the tenancy! You have been warned ... Just ensure that you have your deposit legally protected or insured, otherwise you will lose it!

Mark · 20 July 2023

★★★★★ 5/5

Google

I’ve had such a good experience through the whole process. Dayana was so helpful and made the stressful process so easy.

Hashim · 16 December 2025

★★★★★ 5/5

Trustpilot

Highly Recommended!

From our first meeting, it was evident that Justin was genuinely invested in helping me sell my property. His approach was thorough - he took the time to understand the unique features and strengths of my home.Along with high-quality photographs, Justin also has a knack of being able to showcase a home’s best features whilst creating a compelling narrative.I would recommend Haart to anyone looking to sell their home. Justin is a consummate professional who combines diligence, market knowledge, and a caring approach that truly sets him apart.

Beth · 17 July 2023

★★★★★ 5/5

Google

Sylvena was incredible: we wondered into the estate agents and she took us directly to a property. She drove us there, showed us a round, was super knowledgeable of the places history, and also gave us lots of advice for making an offer. …

Olivia · 16 April 2025

★★★★★ 5/5

Trustpilot

Good Experience with Haart Estates Walderslade

We recently viewed a property through Haart Estates of Walderslade. Although we did not buy the property I have to say that the friendly attitude and service from the staff was first class, much better than experienced with other agents. Our initial contact with Jonathan Bone (Senior sales consultant) was very well handled. We subsequently viewed the property and met Rafe Baker (sales consultant) It has to be said that Rafe was very professional and polite , his personal presentation and attitude were exemplary. Rafe said he would keep us up to date on the offer we made, and actually did that with a level of efficiency & commitment that I have not experienced before (from other agents). We did not proceed with the property but look forward to potentially dealing with Haart Walderslade again.

Peter · 10 July 2023

★★★★★ 5/5

Trustpilot

Massive thank you to Trennaie T

Massive thank you to Trannaie T, who works at Haart Estate, she was amazingly great from the initial stage of being allocated as my move manager. She communicated with me on a daily basis by keeping me abreast with the motion of things. Given the deadline by the builder, Trennaie informed all parties of the deadline, and stressed the importance of meeting the date stipulated. Treannaie stayed on top of things and would advise me on the progression of the sale from the initial stage through to completion from the 21/05 to 30/06. Trennaie worked really hard and did such an amazing job to aid the completion on my new home which took under 5 weeks. She maintained consistency and effectively would communicated with every parties involved in the chain and if there was any obstacle, she would communicate this on my behalf to both solicitors and buyer to find a solution. Trennaie remained calm throughout and was very reassuring when I was stress. She maintained humility and gave quick responses to emails updating me every step of the way. Well done Trennaie, keep working hard. I appreciate your hard work.

Veniece · 4 July 2023

★★★★★ 5/5

Trustpilot

Spencer has been so helpful to myself…

Spencer has been so helpful to myself and my husband in having an opportunity to view & put down a reservation for our dream home! Throughout the process he has been professional and very thorough given us all the details of the property. He very passionate about helping people find their dream home and he is able to calm and reassure anyone who has questions about buying for the first time. I would highly recommend Spencer as he has a genuine heart for helping people ! Barbara Acquaye

New · 25 June 2023

★★★★★ 5/5

Trustpilot

Well Done Haart Clacton!

Once we Sold Samantha Ramsey was very attentive and efficient in keeping us informed and liaising with our Solicitor. Sammy remained calm and extremely kind and polite at all times. We would like to thank all the staff at Haart on the Sales team especially James who was very attentive from the beginning. We wish you all success in your careers and recommend Haart Clacton. Thank you!

Mr · 21 April 2024

★★★★★ 1/5

Trustpilot

I’m trapped in a contract with them…

I’m trapped in a contract with them letting my property and I feel like I have a parasite I can’t get rid of. 6% rent collection fee is actually 7.5%. You get charged for extra stuff you don’t want and if you try to call them you hit a brick wall. High staff turnover, just receive emails telling you they are charging you for extra things you don’t want and can do yourself. I only wanted rent collection, not the extra money making schemes. Yearly reports and £25 for sending a document I have already served.

Eleanor · 27 May 2026

★★★★★ 5/5

Trustpilot

Highly recommended

Thank you to everyone at Haart but I have to say a special mention to Dan Whybro, he was so informative through the whole process and made the options we had very clear.Usually moving is a stressful situation but this couldn't have been further from past experiences elsewhere.We were kept in the picture the whole time and if ever we decide to move again, we know where we will be putting our house on the market.10/10 service

Danny · 7 September 2023

★★★★★ 5/5

Google

Haart in Clapham Branch is one of the best estate agent I have every worked with, they actually listen and care what I wanted in a tenant and they went above and beyond to help me out with my query and very fast on actioning out my instructions and making feel at ease and calmness of letting out my property, so I like to say thank you to Serkan Osman the branch manager for helping me out, a five star service that I would recommend. Thank you again. Ozzy

Ozzy · 16 June 2023

★★★★★ 5/5

Google

Prior to getting in touch with Haart, my partner and I spent four months trying (and failing) to find a flat to rent. It was an absolute nightmare, as we couldn't find a letting agency who could work with our unique situation and needs. However, when we were put in touch with Mai at Haart, that all changed. Mai provided us with the easiest, most seamless property hunt ever, kept us constantly in the loop and always made sure to give us as many options as possible to choose from. Now that we're finally moved into our new home, I only wish we'd worked with Mai sooner!

Alejandra · 16 June 2023

★★★★★ 5/5

Google

I have had the pleasure of working with Haart Clapham for a number of years now. They, and their partner company manage the leasing of two - Zone 2 properties for me at present. Their rates are competitive and they have always found me good quality, professional, long term tenants. I have never experienced a void period under their care and guidance. More recently, Jennie has been proactive and efficient in overseeing renewal tenancy negotiations for me with my current tenants, negotiating a significant increase in rental payments in line with the current housing market. Jennie has always been very responsive to my emails and in taking my calls and getting back to me promptly. Thank you again for everything Jennie, I look forward to continuing our professional relationship for many years to come. Best Wishes, Nisa

Nisa · 16 June 2023

★★★★★ 1/5

Trustpilot

Absolutely would not recommend

Initially on viewing a property for sale with Amrick we were told we had 5 minutes as there were a lot of others attending. He hardly knew anything about the property and the whole viewing was very rushed. We still put an offer in which was accepted so had a second viewing. This time he was 15 minutes late with no call and didn't answer when I tried to contact him so we were stood waiting not knowing if he was going to turn up or not. Again he had not found out any answers to our first questions. We didn't hear from him throughout the 7 month process and if I did contact him he always said speak to the solicitors. The one time he did call was to find out when we were at with things. The property is still for sale on Right Move despite me asking numerous times for it to be removed. Towards the end of the process I couldn't get hold of him at all and emails were returned as being undelivered. I finally found out via the sellers solicitor that Haart, Wolverhampton were no longer doing sales so then it took days to call around other Haart locations to find out who had taken over the sale, but no one knew. This caused a lot of time and stress which could have been avoided. Communication was horrendous and no one got back to me. Amrick was always asking me to leave a review and when I said I would rather wait until the process had finished he replied "oh so that's how it's going to be is it". I've no idea where he has gone or what happened so to Haart sales, but it's for the best.

Stacey · 15 June 2023

★★★★★ 1/5

Trustpilot

Bridge of contract

I would like to express my disappointment with the situation regarding the cancellation of our reference by your agency. After Nicola decided to cancel our reference, I was informed that I wouldn't be eligible for a refund of my deposit. The most frustrating part is that she's now disputing this, claiming that we failed the referencing process, despite initially stating that she was cancelling the reference herself. When I pointed out that if she believed we failed referencing, she should refund my money, she became rude and refused, stating she would never give me my money back.

Nikeziwe · 25 May 2026

★★★★★ 5/5

Google

Sylvena was very helpful, honest and friendly.

Tom · 2 April 2026