haart reviews

★★★★★ 5/5

Google

Great experience with Haart and especially Sylvena who helped me through the process and was super helpful every step of the way. Couldn’t have asked for a better experience!

Roma · 16 February 2026

★★★★★ 1/5

Trustpilot

I would never advise anyone to bother…

I would never advise anyone to bother letting their properties through Haart, particularly the Loughborough branch. I’ve never had an issue as a landlord with an agent before, particularly when fully managed. Do not expect any of your emails or telephone calls to be replied to in a timely manner, don’t expect to be kept up to date with tenant issues or billing and they certainly don’t account for the needs of the landlords it is solely focussed on the tenant and we unfortunately are just a cash cow. From the manager down to the agents, the service has been disgusting.

Rebecca · 10 September 2026

★★★★★ 5/5

Trustpilot

Great service

Vicky has been dealing with us regarding the property we've made an offer on.She has been super efficient and very prompt on getting everything sorted.We couldn't have asked for better service .

Jill · 10 September 2026

★★★★★ 1/5

Trustpilot

Do not trust this Agency !

Be very careful dealing with Haart when using Flatfair deposit scheme. Haart will work with the landlord in order to claim as much as possible, even if they are false and unreasonable claims.Haart waited an entire month after we moved out to submit claims to Flatfair, then try to claim we were delaying the process by negotiating claims on the Flatfair platform. So we were two months in after we moved out (1 month for them to submit claims and 1 month for negotiations). Because of this a “senior” management emailed us threatening us to accept all charges regardless if we didn’t actually cause the damage. They just wanted us to pay the landlord all of the claims without them providing evidence. Stuart then stated they will take us to court if we don’t agree.From the time they submitted the claims we accepted the ones we were responsible for but the other 5 claims were completely false in nature. For example, we turned in every single key to agency then a month later they claim we didn’t turn all of them in. So they submitted a £100 charge for a key which we denied over and over. After we told them to look at their cctv they finally “found” the key. So I know they were negligent and tried to pass the blame on to us.Also, the agency never conducted an inventory or inspection upon move in. Due to this they tried to claim things that were present during move in but they never checked at any time during the tenancy. We have emails asking for inspection but no one ever came. This became a back and forth for them to provide proof and all they provided was marketing photos. Which was just laughable since it showed nothing inspection photos would.Since we were 2 months after we moved out and wanted to move on with our life. We offered an additional £255 just to get this over with. Basically stole this money from us. We were way to generous and should have just went the adjudication process and had them prove every single claim. The original claims submitted against us were in excess of £3k without proof, inspection or photos.The agency is untrustworthy, unethical and unprofessional. The landlord at Moore House is greedy and had the backing of the agency to submit false claims. “Senior” Stuart is unprofessional and a bully. Stacey just sucks.Update 24 May, responding to reply. There is no misinformation mentioned at all in my review. Potential tenants should be aware of how the agency conducts business. The agency did not provide any evidence for 5 claims as mentioned. Yes we did accept the charges solely to move on with ours lives. Also, because of the threat made by Staurt to take us to court. I clearly stated in the email we do not accept responsibility but willing to offer money to end the back and forth. In end you extorted money from us.

Imran · 24 May 2024

★★★★★ 4/5

Google

I was asked to provide this review and did so happily: Titania is professional and a self starter. I value her efficiency and responsiveness. She keeps me informed and understands the value of relationship and relationship building with clients and contractors alike. Haart’s as an agency overcharge for maintenance -often 2-3 times more than local reputable contractor rates; thankfully local reputable contractors are plentifully available and easily accessible directly. Titania has been a breath of fresh air. And I would also recommend Maia, and previously Serkan on the Lettings team.

S · 16 May 2024

★★★★★ 2/5

Trustpilot

Disappointing & Costly

I much prefer not use ‘middle men’. Unfortunately when selling a house it isn’t the norm to put your own ‘For Sale’ sign in a window and deal with a buyer first hand. So you rely on your estate agent to ‘read’ your buyer. Unfortunately Haart wasted 6 months on a buyer that was a time waster. Although WE were paying Haart they were more keen to make allowances for the buyer. We aborted the sale. Haart not really interested in asking us for feedback.

Susan · 2 September 2026

★★★★★ 2/5

Trustpilot

Communication very slow and lack of detail

Unfortunately, our experience with Hart Lettings was disappointing. Communication was extremely slow and often lacked the level of detail we would expect when dealing with something as important as renting a property.

Natalie · 1 September 2026

★★★★★ 5/5

Trustpilot

Cannot fault Charlotte Fox at all

Cannot fault Charlotte Fox at all. At all times she was very friendly and personable, and she was willing to take the time needed to explain the rental process and referencing procedure to me.She also had a good knowledge of the property I was viewing and answered all my questions thoroughly.After the viewing Charlotte kept me well informed of her negotiations with my prospective landlord and forwarded me the necessary paperwork to complete on the very same day.Would definitely recommend.

Stephen · 9 May 2024

★★★★★ 1/5

Trustpilot

Do not use - I have had 5 major issues over 18 months

5 major issues1. Difficult to get in touch with as either landlord or tenant - and this has been an issue for at least 18 months2. Tenant needed dishwasher issue resolved - after 6 weeks with no response from Haart, the tenant contacted me directly so the I ended up resolving the issue directly (not Haart who were collecting a fee for managing the property).3. The tenant had an issue with flooding - again no response from Haart, the tenant contacted me directly so the I ended up resolving the issue directly (not Haart who were collecting a fee for managing the property). I needed to visit the property, engage with insurers and arrange repairs myself.4. There was an issue with electrics - again no response from Haart, the tenant contacted me directly so the I ended up resolving the issue directly (not Haart who were collecting a fee for managing the property). I needed to visit the property, engage with insurers and arrange repairs myself.5. The tenant's tenancy agreement was allowed by Haart to expire - even though I had discussed with Haart what renewal terms were needed and the tenant had agreed. This was negligence by Haart ..After all this, I did visit the Southgate office in person to get them to explain why I had been paying a management fee for over a year - with no evidence of service? Before that visit, lots and lots of emails ... I informed Haart again that since they were not providing a management service I wanted to end the letting agreement!And the best part is that they expect me to pay a termination fee on a letting agreement they allowed to lapse!!

Gerry · 2 May 2024

★★★★★ 1/5

Trustpilot

Was lied to at a property viewing about…

Was lied to at a property viewing about parking, was told I'd be able to park over the road safely and if not, that I could apply for a permit for the road outside. Which i also cannot do. On my second day at the property I have woken up to £200 worth of parking tickets and am now stuck with a 1 year contract for a property with no parking anywhere near! Despite viewing many other properties I could have gone for with parking included. Thanks Chris!

Amytrottman · 18 April 2024

★★★★★ 5/5

Trustpilot

Friendly & informative

Popped into the Taunton branch on the off chance following a decision to relocate back to the area, in the hope that I could find a property to rent. Lettings seem to be going as quick as they are listed in the current property market! I was greeted by Sarah Foxford as soon as I stepped in the door with a big smile and welcoming upbeat aptitude which really made all the difference having just stepped out of a neighbouring opposition agents who gave the impression that I was just an inconvenience as they spoke at a million mph, couldn’t wait to get all my personal data to pass on to telemarketers and add me to the list of viewings to be done before virtually pushing me out the door!Sarah went out of her way to show me the visuals she had of the property held on file and provided me with all the relevant information that I needed despite it currently being decorated by the landlord which shall only be an obvious improvement to the overall aesthetics. Sarah also elaborated on various important factors that are key to the landlord and prospective tenant. It is clear to me, a property lawyer with many years experience of working with agents, that Sarah has paid very specific attention to detail for both her landlord client and, her prospective tenants and personalised her service to her audience. Sarah is an asset to the Haarts team and I hope to be securing the house she has shown to me imminently.

Kylie · 12 April 2024

★★★★★ 1/5

Google

Initial 5 star service - but only to trick you to sign with them. Be careful as they would mislead you to sign up for insurance and flatfair membership even though you have paid security deposit, claiming it is required if you don’t have £10000 in your account for the last 6 months. There is no such thing in the tenant’s act of 2019 and never discussed with us beforehand, not even after they said our referencing was satisfactory. Ensure all your conversations are documented via email as they also tried to get our tenancy to start earlier than agreed. Asked my partner to pay the first month’s rent + deposit even when we have not yet signed the contract.. Poor move-in process - no inventory, only one main door key provided even though there are 2 tenants. Takes forever to respond to complaints - even when the issues are urgent such as sanitation. Beware when dealing with them and make sure you know your stuff!

Rocel · 16 July 2025

★★★★★ 5/5

Google

I had a very professional and pleasant experience with Sylvena from haart letting agency. I have submitted a viewing request for one of their properties and received a courtesy call from her. The quality of the phone call stood out to me as I was given clear information and enough space to ask questions. It was not a rushed phone call to schedule a viewing, but it did offer guidance to help me make an informed decision about my next step. I really appreciate this professional conduct and would be happy to rent from them.

Reema · 16 December 2025

★★★★★ 5/5

Google

Dayana was very helpful and showed us around a lovely flat. Everything was very professional and an overall pleasant moving experience.

Amelie · 16 March 2026

★★★★★ 5/5

Trustpilot

Cheers to another year with you guys

My name is Daniel and we have been in flat 3 for the past 2 years and the landlord has been really good to us. This would not happen if not with the help pf Haart personnel. Thank you Scott for negotiating and allowing us to meet a win-win situation with the landlord, you have been a huge help. Thank you Emily for granting our request for the viewing and Thank you Alex for always being the anchor and the person that i feel does not only look after his customers but his staff as well. We are still under your care for another year. Thank you guys.

Evan · 20 March 2024

★★★★★ 5/5

Google

I did a couple of viewings with Haart and am now in the process of becoming a tenant with them. Sylvena and her colleagues gave me an absolutely wonderful experience from the viewings to the offer! Sylvena especially puts in extra effort to make every process as easy and comfortable as possible, as well as being very professional and answering any questions we had with a warm smile. Thank you Sylvena and Haart!

Elliot · 25 July 2024

★★★★★ 5/5

Trustpilot

Victoria Blore - consistent 5* service.

I have to say as a buyer (which is my personal experience) Victoria Blore really does offer a friendly, efficient 5* service. We bought a property through Haart Lincoln back in 2022 and it was a pleasant stress free experience thanks to Vicky who is friendly, efficient and knowledgeable (and always readily available to talk to with any queries or concerns and keeps in touch regarding progress and next steps. So when we were in a position to buy another property our first stop was to talk directly to Vicky to see what she would recommend. She offered us a selection of 4 properties that met our needs and organised a viewing - amongst the properties she recommended was one that ticked all the boxes and Vicky aided in the negotiations to reach a speedy agreement with the seller. This lady is really on the ball! We had the viewing with Molly who was punctual and informative and went the extra mile to help my mother find her way back out due to roadworks nearby. We didn’t feel rushed at any point which was nice too.Highly recommend this estate agent from a repeat customer buyer’s perspective - and have to say (once again) what a star Vicky is.

Maxine · 14 March 2024

★★★★★ 5/5

Trustpilot

Bedford's Dream Team

I would just like to say a huge THANK YOU!! to the Haarts Bedford Team especially Jovan Sutovic and Charlotte Grant!! I called the branch just before closing and to my surprise Jovan picked up the call and was prepared to wait for me although they were technically closed. Jovan was very professional and humble as I found out later he was also the Manager. He quickly arranged a viewing for the next day with Charlotte. I found Charlotte to be a very polite, professional and knowledgeable, who carefully explained the process. Once I had agreed, Charlotte made my move so effortless and provided all the help and support for me to move in within 2 weeks. All this was just after Christmas Bank Holiday!! For me they are a Dream Team!! I hope this is relayed to the Haarts Head Office. Keep up the good work in helping people!! Louis

Louis · 11 March 2024

★★★★★ 5/5

Trustpilot

The best estate agents

I've been dealing predominantly with Rio-Marie Maddox at the Grays branch in order to buy my house and the service she’s provided so far has been excellent. She’s delivered on his promises and managed to find a dream house quickly! Rio- Marie has been responsive and gets back to me quickly whenever I need an update on how things are progressing. To be honest, the whole team have been great. Will definitely recommend Haart Grays and will use them again!

Attila · 22 February 2024

★★★★★ 5/5

Trustpilot

Ella is a credit to your company.

Ella is a credit to your company.We recently sold our house, in Bedford, Alex who is charming, gave us a valuation, once on the market Sean was our contact who is very helpful and knowledgeable and friendly, but Ella is the real starWe were coming up against so many problems with the lawyer, who had to take sick leave just after Christmas, which was right towards the end of our sale, and we could not reach anyone else in the law firm, that's were Ella came in. We never met her, but she was super friendly helpful, always called back, got to the right person and really got things done. The day we were moving, she was supposed to be off, but bless her she went into work to make sure we had no more problems, which of course we did , and she got the last hurdle sorted for us

Jacqueline · 18 February 2024

★★★★★ 5/5

Google

Sylvena was incredibly kind, professional, and accommodating when showing us around the property. She took the time to answer all our questions and made the whole viewing experience feel relaxed and welcoming. It was a real pleasure meeting her, thank you for being so helpful!

Yesha · 16 July 2025

★★★★★ 5/5

Trustpilot

I had an issue today (possible power…

I had an issue today (possible power trip) I didn’t handle this well due to my partner not being home and I wasn’t sure what I needed to do or how to handle this due to not having this issue before, I rang the property management team and spoke to Olivia king who helped me deal with the situation correctly and quickly. She was very helpful and responsive to my situation.

Shaila · 26 July 2024

★★★★★ 5/5

Google

With the promise I would be contacted as soon as a property would become available, I was not left disappointed. Sylvena was quick at informing me of the availability of a property that matches my need and requirement. She showed me around with competence and the warmest of smiles. Happy to answer all my questions and to show me around the property with professionalism and kindness. Extremely helpful and pleasant experience!

Sara · 25 July 2024

★★★★★ 5/5

Trustpilot

Brilliant service by Haart and Samantha

My mum iis currently in the process of selling her house through Haart, Samantha Ramsey has been excellent and supportive and keeping us up to date with my mum's sale and purchase, Haart are a very approachable estate agents, we have used them before and once again Samantha has been providing excellent service, we would definitely recommend Haart and Samantha to anyone looking to selling or buy a property Nick

Nick · 7 August 2024