haart reviews

★★★★★ 5/5

Trustpilot

First Class Service from Chloay Grant of SpiceHaart

Chloay Grant from SpiceHaart Property Lettings has proven to be an exceptional professional in assisting us with finding a property to rent in Tattenhoe. Her dedication and commitment to ensuring our needs were met exceeded all expectations. Chloay thoroughly understood our preferences and requirements, demonstrating an impressive knowledge of the local housing market. Promptly responding to all queries and concerns, her strong communication skills facilitated a seamless process from viewing to signing the tenancy agreement. Chloay's attention to detail and genuine care for her clients made us feel valued throughout the entire journey. We highly recommend Chloay Grant for anyone seeking a reliable and efficient property letting experience.Kudos Chloay!!!!!!!!!!!!👊🏻👊🏻👊🏻👊🏻👊🏻👊🏻👊🏻

Francis · 23 January 2024

★★★★★ 5/5

Google

I had an excellent experience working with Israr. From the very beginning, he was extremely attentive, professional, and always ready to answer all my questions. The entire process was smooth, and his expertise made everything much easier. I highly recommend Israr to anyone looking for a dedicated and trustworthy real estate agent!

Junior · 16 April 2025

★★★★★ 5/5

Trustpilot

Securing a place wasn’t an easy ride…

Securing a place wasn’t an easy ride looking at my situation at the time but from day one upon meeting Mr. Manda Donabi at the viewing, he was very patient, thoughtful and reassuring. Even when the process got daunting he kept pushing and with his massive assistance and professional skills, we are due to move into our new place in a few days. I’m really grateful to Manda and his team for making this move possible for me and my family. Cheers!

Afi · 12 January 2024

★★★★★ 5/5

Trustpilot

I’m in the process of moving into a new…

I’m in the process of moving into a new property in a couple of weeks and I’ve never been more greatful for the smooth and stress free ride. Ellie Bird has been absolutely amazing and so helpful. She really is a great asset to your business. She filled me with confidence in the process,was only phone call away when I needed help and provided me with great knowledge and understanding when needed as this can all get a little bit too much. Her smile,attitude and approach really shows how passionate she is,in what she does. Once again thank you!

Ola · 3 January 2024

★★★★★ 5/5

Trustpilot

Had the pleasure of meeting Shawn…

Had the pleasure of meeting Shawn Meakins today to discuss our property we wasnt to sure what and how we were going to do it but Shawn sat and talked us through all our options involving ours and our son’s property. When Shawn left we were clear on how to proceed and we’re more then satisfied with his advice,time and mostly patience with us would highly recommend him and Haart

Cathie · 18 September 2026

★★★★★ 5/5

Trustpilot

Visited in branch marsh farm and made…

Visited in branch marsh farm and made viewing appointment with guy call Vincent sotto he knowledgeable information and honest as well thank you Vincent sotto

Usman · 29 August 2026

★★★★★ 5/5

Trustpilot

New property In Torquay

Recently I phone up and spoke to Michael hughes the new manager asking about a property in Torquay. He was very pleasant to talk to and his local knowledge is brilliant !. I have spoke to other estate agents in the area and they have not been helpful as compared to Michaels approach. I would give 10/10 for this manager and I’m hoping that he will be able to sort out a property for me in Torquay. What an asset to the company.

Mr · 30 November 2023

★★★★★ 5/5

Trustpilot

Callum was amazing!

I would like to thank Callum for being so attentive when looking for a home for myself and my son. He made sure that we looked at the best places possible for us. I was unfortunately away when we had block viewings, but kept in regular contact with myself while my mum, dad and partner viewed the properties and made sure to book me back in to view the best properties as soon I returned.

Jessica · 14 March 2024

★★★★★ 5/5

Trustpilot

A staff made the difference

Months back, I would have rated them lesser, but my experience went from not so good to great with the help of Keeley Fisher. I had issue with my radiator that has lingered for months, Keeley picked up the case and it was resolved in a short space. The was readily available throughout the process and mediated the back and forth with the property landlord and contractors. All I had to do was confirm my availability. Thank you Keeley for your help

Emmanuel · 21 November 2023

★★★★★ 5/5

Trustpilot

Excellent service from Haart

Excellent service from Haart. Every member of staff I ever spoke to were polite. In particular our agent Ellie Atkinson was fantastic, an absolute super star. Always in contact with regular updates throughout the process and always available to contact via phone, email or WhatsApp. Ellie is exceptional hard working estate agent, could not have asked for more from her. Haart are incredibly fortunate to have an agent like Ellie and I hope they are aware of this and acknowledge how hard she works.

Tessa · 20 November 2023

★★★★★ 5/5

Trustpilot

Tiffany provides high quality and dedicated service

Landlord wise, our properties have been with Haart for a while now. And as with any company's quality of service, this has fluctuated depending on current personnel. Which is why it's so important to call out the good ones.Tiffany is just on it. She's helping me through the rental market through a tough time. Somehow she takes my rambly and confusing emails and manages to respond with clear and sensible options.Look, haart is such a service based company they live and die by the dedication of their staff. At this time Tiffany is making the company look good.

Nafiz · 17 November 2023

★★★★★ 5/5

Trustpilot

I had a problem with my door not…

I had a problem with my door not locking properly and I called haart to see if anyone could come out and fix it for me. I spoke to Olivia King and explained to her what was wrong and she was very helpful and within an hour I had someone here and my door was fixed!!. Olivia rang me to tell me they would be coming out and dealt with my issue immediately, Olivia was very punctual and polite and very helpful. Great customer service!

Sarah · 16 November 2023

★★★★★ 5/5

Trustpilot

Samantha Beyers has been absolutely…

Samantha Beyers has been absolutely amazing helping me with an electricity problem in the property i rent. She kept me informed of everything and tried so hard to get it sorted out at the weekend through an electricity company that do not work at weekends we found out!! Such a lobely lady, kept checking up on me making sure i was ok. She is an asset to haart!!

Amy · 10 July 2024

★★★★★ 5/5

Trustpilot

I had opportunity to make complaint to…

I had opportunity to make complaint to Ivonna Dimpere and to be honest it was solved as soon as possible. This issue had been lingering on for almost 6 months but as soon she stepped in it was solved in a one week. She is really effective, hard working and trustworthy not that alone she is humble and quick to respond to issues. Thank you Ivonna Dimpere .You deserve more than 5*Ivonna Dimpere 5*

Bismark · 19 March 2024

★★★★★ 5/5

Google

I had a great experience working with Sylvena. She was professional, responsive, and genuinely kind throughout the whole process. She took the time to understand what I was looking for, guided me clearly through each step, and made what can be a stressful process feel smooth and reassuring. I’m very grateful for her help and would happily recommend her to anyone looking for a new home!

Maria · 16 February 2026

★★★★★ 5/5

Google

I had a few different viewings with Sylvena and she was great throughout the process. Very good communication and answered all of my questions. Israr was also a great support to get the agreement over the line which I really appreciate. Great experience with the team. Thanks again!

Lexi · 16 April 2025

★★★★★ 5/5

Trustpilot

My experience with Haart letting agency…

My experience with Haart letting agency in Slough has been truly exceptional. From the very beginning, Mr. Andrea and his team have consistently demonstrated an unwavering commitment to delivering quality services as a professional letting agency. What particularly impressed us was their unparalleled responsiveness, every inquiry, concern, and request was addressed promptly and efficiently. The dedication, professionalism, and commitment shown by Andrea and his team distinguish Haart letting agents as truly exceptional individuals in our interactions.

Rehman · 29 December 2023

★★★★★ 5/5

Trustpilot

Professional and knowledgeable staff.

I would like to thank Chris Naya and Jonathan Green at Haart Colchester for being so helpful and professional, both going out of their way to help me with valuations and mortgage advise. A lovely experience all round.

Victoria · 13 May 2026

★★★★★ 1/5

Trustpilot

TENANTS AVOID THEM LIKE THE PLAQUE

EXTREMELY DISGUSTING service from HAART Nottingham! The WORST people I had the pleasure to deal with. Having rented for numerous years, HAART Nottingham had well and truly opened my horizon on how awful estate agents can be!Before I moved in, viewing was quick to be arranged however after they took your money they could NEVER be contacted again! There were multiple issues in the flat I was renting in and despite sending numerous emails, raising the issues on the portal and visiting the office in person, I heard nothing. GAGAN KORPAL was the first incompetent agent I had to deal with. HAART was taking over the property management responsibilities at that time and there was no longer a concierge to receive posts, not even mailboxes to receive mails! Our wifi got cut off as well! There was only 1 key for 2 tenants and the key could not be copied due to it being a security key. Imagine the inconvenience! After ignoring me for a few months, I received an automatic reply saying that he had left his position without anyone to follow up my case.Second incompetent agent RAMI HARIRI would always brush off the responsibility by saying he would speak to someone in the branch but I never heard anything after that.Third incompetent person I had to deal with was PAVITER ATWAL. Our broken freezer was not fixed until 3 months later! Someone on the floor below had started a fire and we were not allowed to occupy the flat for a week due to inspection reasons. The lift was broken for nearly TWO months due to water damage from putting out the fire and I lived on the 8th floor. I was forced to carry 70kg of luggage up those stairs after returning from a holiday! Then one fine day the tenant below knocked on my door saying that water had been leaking from my flat to her flat and at this point the leak was so bad the bedroom carpet was soaked and there was a constant damp smell in the bedroom. To my horror I found mould by the windows as well (please see photos below)! Paviter was very quick to inform me of a raise in rent though. Again he left his position with a load of issues waiting to be resolved.Fourth incompetent person was MELANIE MURCHIE who was supposed to replace Paviter Atwal. Our washing machine stopped working and after chasing for 3 months, nothing ever got resolved! Waste water from the kitchen sink started back flowing into the washing machine, how disgusting! (Please see attached photo). The constantly broken carpark gates finally got repaired however our old gate fobs no longer worked with these new gates. When I asked for a new gate fob, HAART Nottingham and the property manager were pushing responsibilities to each other. Melanie was however very quick to ask me to continue my tenancy and to arrange viewings for the future tenants, what money sucking vampires these people are! By the time I moved out they managed to secure a tenancy with a new tenant (good luck new tenant) and the washing machine was still broken and the leak was never fixed. I fear to think of the long term effects the mould and damp had caused to my health.And finally ANGELA DUTTON who was meant to replace Melanie. My deposit was never returned after 2 months of moving out and once again I heard no reply when chasing up my deposit repeatedly. She did eventually rang me about the deposit but oh my the audacity she had to take my deposit despite all these awful experiences I had to endure throughout my stay! What about all the money I was forced to fork out for weekly trips to the launderette?! And my broken electrical appliances which I requested for compensation?! She even accused me of not returning the mailbox key when I clearly did! It’s not the first time they lost keys as they lost the meter cupboard key as well, causing me much inconvenience in submitting meter readings.All these people ignored my emails or calls and came up with endless lies and excuses.Tenants please stay away from HAART Nottingham for the sake of your money, time, effort and mental health!

Jeyinn · 3 October 2023

★★★★★ 1/5

Trustpilot

Sellers beware!

These people are the absolute worst kind of estate agents. Massively over-promise then continuously under-deliver for the very lengthy contract period they insist on tying you into. As their fee is based on their original asking price rather than what your house sells for, you can expect to get an above market valuation followed by pressure to reduce the price once you’re locked in. To add insult to injury, they also don’t bother to reply to emails, answer the phone or open during their advertised hours. Buyers can’t even get through. If you’re unfortunate enough to be a woman dealing with this Old Boys Club, be prepared to be gaslighted. Your complaint literally won’t exist in the Area Director’s mind. Dishonesty is apparently completely acceptable. If you’re thinking about selling, save yourself 5 months and go with another agent.

Rosy · 23 September 2023

★★★★★ 5/5

Google

I had a great experience with Haart, and agent Maitane as they rented me my current house. The agents were very nice especially Mai, my designated agent for my house, she would always respond in any enquiries I had, and she was very understanding and humane when dealing with us. They are open ,work & do viewings even on a Saturday which is a plus because most agencies do not, and I want to thank her for finding me this house I currently live in because I love it, the house is gorgeous, and thank her for respecting my wishes and personal needs through-out the whole process.

Alexandra · 19 September 2023

★★★★★ 1/5

Trustpilot

Poor communication & unprofessional

Haart Leicester are very unprofessional & incompetent. They don’t turn up for 6 monthly checks. They try to claim more deposit from the tenant than is necessary. Communication is poor across all departments. I ended up communicating with my tenant direct to get honest answers from him as Haart were telling me one thing and him another. I’m so glad I have a new professional letting agent now.

Lily · 6 September 2026

★★★★★ 1/5

Trustpilot

Unfortunately a poor experience

Unfortunately a poor experience. We thought the market was just slow, which is why we hadn’t heard anything. Turned out the person selling our property resigned. Property was not handed over to someone else and we were not informed. Lost months of time and turned out people had expressed interest and no one followed them up. Expressed our disappointment but still nothing was activated afterwards and we were no further on by September. Lost the whole summer. No apology. More miscommunication followed and by that point we had zero confidence these guys know what they’re doing and moved on. Please don’t send a generic ‘this is not our 5 star service’ message. Just sort out your internal comms.

Jules · 4 September 2023

★★★★★ 1/5

Trustpilot

AVOID. Incompetence and dishonesty is not ok

Sue was lovely to start with but unfortunately none of the details were checked with me before my property was advertised and there were many mistakes. I never authorised any details that went online. Nobody at Haart attempted to ask me to get any details authorised. At least 3 times my house was advertised online without my permission, with incorrect details, such as wrong number of bathrooms, confusing descriptions of rooms, minimal description of area , even though I told them correct information. The last time they put my house online they were fully aware I no longer wanted them to sell my house. They also won't let me out of the contract even though they can't seem to do their job. Then they have the nerve to say they introduced people and if they buy 2 years down the line I would need to pay commission? Even though nobody has seen correct details and I have had no viewings. DISHONEST and INCOMPETENT

Bryony · 3 September 2023