Trusted Agent profile · London
Verified
★★★★★
363 reviews across 3 platforms
200 Lavender Hill, London, SW11 1JA
Part of Gordon, see every office.
Gordon's office in London, at 200 Lavender Hill, is rated 4.5 out of 5 across 363 reviews on three platforms, including 234 Google reviews rated 4.6.
234
Reviews on Google
This office
103
Reviews on View Agents
This office
26
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Tom was very helpful in our move. He was kind and considerate and tried to help us with any issues we had.Read the review from sellers
From the first viewing to completion and exchange Gordon and Co, especially Steve Para have been extremely helpful and professional in the way they've handled ...Read all 2 from buyers
I've dealt with Thomas for a couple of years now and I'm happy to write this because of the level of service I've received. He has been excellent. Honest ...Read all 12 from landlords
Overall Thomas provided a professional, thorough and responsive service. He was able to organise a viewing of the property we now rent at very short-notice, and ...Read all 78 from tenants
Established in 1948, Gordon & Co. is an independent Residential Sales & Lettings agency and Property Management company covering Central and Greater London. Our offices in Battersea, Elephant & Castle, Norbury, Paddington, Surrey Quays, The Strand and Tower Bridge are all supported by our South East Asia offices based in Hong Kong, Singapore and Malaysia. We are property professionals with a wealth of experience; striving to offer the very best service and always having pride and passion in all we do. Gordon & Co. Battersea covers the South West London area including Battersea, Clapham, Wandsworth, Fulham, Balham and further afield. The Battersea office is a dynamic team run by branch manager Ryan Gray.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI have had various dealings with Go & Co Battersea branch since 2013, when I bought a flat through them; wouldn't chose anyone else locally if I needed an agent. These guys are just great and you get a personal approach rather than the usual agent attitude. I very much recommend them.
Hi Jemma, thank you for the excellent review! We are delighted to hear that you've had such a great experience with Gordon & Co. over the years. All the best for the future.
5/5
View AgentsReally helpful and found us a perfect flat straight away.
Thomas was great at helping us find a great flat and aided us through the whole process to make it as stress-free as possible. He responded to all our emails very quickly and we were pleased with his service.
1/5
TrustpilotWorst Experience Ever - Stay Away
We rented a property from this agency in the Clapham Junction area. In our offer, we made sure that the property would be professionally cleaned before we check-in. When we checked in, we found the flat to be domestically cleaned, and in a really dirty state. Mouse droppings everywhere, and windows dirty you could barely see through. The agency was dealing with this matter as it is normal or acceptable. On one other occasion while we were in the house we saw 2 technicians opening our main door and entering our house. We were shocked to find out that the agency gave them keys for our property without letting us know. Of course, the agency apologized for the incident, but this demonstrates clearly their level of professionalism. Abused, abandoned, unsupported and vulnerable were the main feelings we felt dealing with this agency. We thought that all the agencies are the same, but dealing with Gordon & Co was one of our worst experiences we ever had.
1/5
TrustpilotElephant and Castle branch review
No problem with the flat viewings, rentals, bills etc. My only issue and it’s a big issue - is a deposit. I expect some of the money to be taken from there fairly, but my situation was very far from being fair. Without getting into details, it took 2 months of discussions which lead to nowhere, and just as an example from that massive bill we got charged - they charged £33 for removal of a single damage-free/trace-free hook, and my friend got charged more than £150-200 for the removal of her ironing board left in the flat. We also got charged £550 for heating and hot water - the fees we never heard of till the day of our check out. The lady who deals with this (Ms. L.A.) stated that that it was all in the contact, and we should’ve read it better (very sorry our bad!!!), and any other payment was the fair price for the removal of the objects. Their response to every dispute point is: “it isn’t my job to remove these items nor anyone else working for Gordon & Co the items should have been removed before you vacated as such I will now have to employ someone to remove them and there will be a labour charge.” I agree, my only question is - how much does it cost for them to employ someone to remove a single hook and an ironing board from the flat, for it to be summing up to over £200? We were never provided payment evidence of those services, and legally they had to justify the spends, but no evidence was ever there - only them delaying this whole process for months. I regret not taking this agency to court.
5/5
GoogleThanks a lot to Thomas that help me to find the flat of my dreams! I could not ask for better place to be. Everything was efficient and well organize! Happy of my choice, I would recommend.
5/5
View AgentsExcellent Agent
Thomas was really helpful and professional in helping me and a friend secure a flat. Due to his diligence we were able to secure the property the day after viewing it.. Thanks for everything Thomas, would definitely recommend.
5/5
GoogleWhat an improvement from letting agencies as a student! Excellent all round service. Jade Moeller was an absolute star. Extremely professional in everything that she did and clearly cared about getting us what we wanted.
5/5
GoogleWilliam was very nice and helpful, and perfectly targeted the right properties for us in a very short time. High-efficiency and accurate: From the first interview till signed the property was in only 3 days!
5/5
View Agentsvery professional
Thomas was very thorough and professional but I liked the most was the frequent communication and his flexibility. I highly recommend Thomas to anyone looking for a highly effective and reliable estate agent! All the best, Sabrina"
4/5
View AgentsDean was very swift in replying
New to London, Dean was great to deal with when finding our 4 bedroom flat. We had a tricky start but Dean was very fast at replying to our e-mails and answered all our questions informatively.
5/5
GoogleOur agent was Thomas, he was so friendly and helpful and really listened to what we were looking for in a flat. Going through this estate agency was quick, easy and I would recommend highly.
1/5
GoogleSome suggested Gordon and Co to let my flat recently. Unfortunately I can't really take the possibility seriously as they blatantly write dozens of fake positive reviews themselves to try and bump up their status and hide the negative reviews. Sorry guys but honesty is my policy.
Hi Duncan, we would love to help you with the letting of your property and give you something real to write a review about. In the meantime, please don’t undermine our business by making unfounded accusations and writing fake reviews for a business you’ve not used. Thank you.
4/5
GoogleAs a landlord, I find the service provided by G&C thoroughly professional and attentive. My flat was rented within a week. Jade was diligent in all of her follow-ups, with clear and prompt communications.
5/5
GoogleOur agent was Thomas, he was so friendly and helpful and really listened to what we were looking for in a flat. Going through this estate agency was quick, easy and I would recommend highly.
5/5
View AgentsExcellent
I recommend Thomas as he has been very helpful and professional. He was always available and provided us with every answers we needed, facilitating our flat hunting and moving process. Thanks again for your assistance.
5/5
GoogleGordon & Co Estate Agents and specially Charlie Bhangu have helped me to find my new home. He has explained to me all the things I needed to know perfectly in an approachable, kind and very quick way. ThanksPositiveResponsiveness, Professionalism
Hello Diego, thank you for leaving a five star review! Fantastic to hear that you were able to secure your property very quickly and that all your queries were answered and resolved. Your comments have been passed onto Charlie who, on behalf of Gordon & Co. hope you enjoy your time Chalmers House.
5/5
GoogleMy friends and I have recently moved into a house on Vanderbilt Road, one of two properties William Tenquist showed us. Both properties were superb, and so was our experience with William. Once we decided which one we preferred and submitted an offer, the whole process was effortless, and everything moved with such efficiency. William worked around the clock to get us in before our tenancy on our previous property came to an end. I can honestly say it was my best experience with a letting agency.
5/5
View AgentsDean was so helpful agent for a person that come from a different country and try to find a new home In my own process, he dealt with everything that makes me feel safe.
5/5
View AgentsA friendly, yet professional attitude
Dean helped me to secure the apartment the moment I stepped in. He explained everything to me, I signed the papers, and I moved in 3 weeks later. Couldn't ask for a better service.
5/5
View AgentsHighly professional and timely
I have dealt with Steve and the team for over five years and found them very helpful and effective - excellent at sorting out such problems as occasionally arise and responsive to any requests
5/5
View Agentsexcellent at tenant finding
I have known Steve for a number of years and his team have always been excellent at finding new tenants quickly. I have recommended many people and they have always found good reliable people
5/5
GoogleReally helpful service when finding a rental property. Our agent Thomas was great at keeping us updating on the process and ensuring we got our offer accepted. Very happy with the service.
5/5
View AgentsNo problems, moved in quick, all queries answered!
We took on a Gordon and Co rental property this month. Dean our agent found us a property that exceeded our expectations, great location and made the admin quick and easy. Thank you!
5/5
GoogleHad the pleasure of working with Charlie. A great professional and knew exactly what I wanted as someone who is new to the city. I would recommend to anyone who is looking for a new place to get in touch.
Hi Peter, thank you for leaving a 5-star review! We're happy to hear of your experience working with Charlie on behalf of Gordon & Co. We hope you enjoy your time renting in London. All the best!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
12 reviews from landlords, rated 4.8 out of 5 on average. For example, TE wrote: "I've dealt with Thomas for a couple of years now and I'm happy to write this because of the level of service I've received. He has been excellent. Honest ..."
78 reviews from tenants, rated 4.7 out of 5 on average. For example, Will wrote: "Overall Thomas provided a professional, thorough and responsive service. He was able to organise a viewing of the property we now rent at very short-notice, and ..."
