Trusted Agent profile · London
Verified
★★★★★
363 reviews across 3 platforms
200 Lavender Hill, London, SW11 1JA
Part of Gordon, see every office.
Gordon's office in London, at 200 Lavender Hill, is rated 4.5 out of 5 across 363 reviews on three platforms, including 234 Google reviews rated 4.6.
234
Reviews on Google
This office
103
Reviews on View Agents
This office
26
Reviews on Trustpilot
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Tom was very helpful in our move. He was kind and considerate and tried to help us with any issues we had.Read the review from sellers
From the first viewing to completion and exchange Gordon and Co, especially Steve Para have been extremely helpful and professional in the way they've handled ...Read all 2 from buyers
I've dealt with Thomas for a couple of years now and I'm happy to write this because of the level of service I've received. He has been excellent. Honest ...Read all 12 from landlords
Overall Thomas provided a professional, thorough and responsive service. He was able to organise a viewing of the property we now rent at very short-notice, and ...Read all 78 from tenants
Established in 1948, Gordon & Co. is an independent Residential Sales & Lettings agency and Property Management company covering Central and Greater London. Our offices in Battersea, Elephant & Castle, Norbury, Paddington, Surrey Quays, The Strand and Tower Bridge are all supported by our South East Asia offices based in Hong Kong, Singapore and Malaysia. We are property professionals with a wealth of experience; striving to offer the very best service and always having pride and passion in all we do. Gordon & Co. Battersea covers the South West London area including Battersea, Clapham, Wandsworth, Fulham, Balham and further afield. The Battersea office is a dynamic team run by branch manager Ryan Gray.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
View AgentsPersonable, Helpful, Efficient
This was our first time renting, and Dean helped us out every step of the way. From the initial viewing and securing the property, right upto the move in day. He was on hand or at the other end of the phone to assist. Cheers Dean SF
5/5
TrustpilotGreat work done by Solomon
It was a great experience and everything went smoothly with renting an apartment all thank to Solomon, he is very great agent and made all my process easy.
5/5
GoogleI had the pleasure of having Charlie Bhangu finding us the perfect house for our family. He listen, knew exactly what we need and did waist anyone's time. A very pleasure experience and will surely used him in the future if needed.They are very professional and reliable people to work with.PositiveResponsiveness, Professionalism, Value
Hi Susana, thank you for leaving a lovely review! Really great to hear that Charlie was able to help you and your family find the perfect property. Gordon & Co. hope you all enjoy your time at Cedars Road!
5/5
View AgentsThomas is very direct which is good, None of that fluffy "not really listening to your requirements" lettings agent style that so many lettings agents are. Got the job done nice and efficiently and kept me informed and was responsive to my calls and emails etc.
3/5
View AgentsThomas is very efficient, occasionally his tone could be misconstrued.
Thomas worked very well to help us secure our property within a few days, which we are very grateful for! Sometimes his emails can come across quite abrupt to the point of rude. However, we are sure this is unintended as in person he is great.
1/5
TrustpilotPossibly the worst agency ever
Possibly the worst agency I've ever had to deal with. The flat was dirty at the start of the tenancy, there were also buckets of paint and nails around. It took ages to get the inventory and it was not up to date. I told them to come pick up some letters for the owner months ago and reiterated it twice and they amount to a pile of 40-50 at the moment. They take a week to reply to a single email and they are dismissive of the tenancy problems. We had put forward a complaint to the environmental health department because they were dismissive about the problem of excessive cold in the flat, despite us having to wear hats and gloves in the house and having taken gauges to confirm our claim. Do yourself a favour don't deal with Gordon & co.
5/5
TrustpilotBig thanks to Gordon & Co team
I read a handful of negative reviews, which is contrary to mine and my wifes experience. We have just completed a four year tenancy. Gordon & Co staff (Shan and later Ashlee) have been great throughout. Inevitably, we have had minor issues with the property on a few occassions, yet Gordon & Co have always been very responsive and dealt with the issues as swiftly as possible, with delays only arising from landlord or external technicians.
5/5
GoogleSuch a quick and easy process!! Charlie Bhangu showed me the property and was always there to help with any queries I might of had. The process was efficient and staff were all extremely friendly and helpful! I would highly recommend Gordon & Co if you are looking to rent/buy.PositiveResponsiveness, Professionalism
Dear Joe, thank you for your wonderful review! We are very pleased to hear that you were happy with the services provided by Charlie on behalf of Gordon & Co. We hope you enjoy your time at your new property, and look forward to helping you with your property search in the near future!
5/5
GoogleWe used Gordon &Co to rent our current flat. Our agent Thomas was incredibly helpful and efficient in finding the right place for us. We would definitely recommend both Thomas and the company to anyone looking to rent a place in the future
5/5
GoogleCharlie at the estate agents was very professional and polite. We are in the process of contracts now but meanwhile he's been incredible at responding to any requests that I might have and dealing with the letting process very quickly and with ease. I'd definitely recommend him as your go to agent.
Dear Pedrina, thank you for leaving a five-star review! Your comments have been passed onto Charlie, who was/is happy to be of service. Wishing you all the best at your new property!
1/5
TrustpilotHorrible property management
We have been leaving in the rented flat in SW London managed by Gordon & Co for more than two years now. Although the rent price is rather high the property management is very poor! It takes use weeks or at times months to get some serious problems fixed (like a broken drainage system that smells), the property manager is not helpful and normally makes you waste your time on going forward and backward on emails and calls to get the problem solved. I can imagine the landlords pay a fortune for their service, but it is not good at all, very bad experience so far.
5/5
GoogleMy flatmate and I had the pleasure to work with Charlie, who was super helpful during all stages of finding a property that suited us and negotiating a good price for us. He's always been very responsive and understanding, and found us the flat of our dreams! Highly recommendedPositiveResponsiveness, Professionalism
Hi Alice, thank you for the 5-star review! We're glad you had a good experience working with Charlie, on behalf of Gordon & Co. and hope you enjoy your time at your new property!
5/5
View AgentsGreat communication and very efficient
Very happy that Jade was able to facilitate our speedy move into 29 Poynders Court. Se communicated very clearly throughout the whole process, always responded to our queries quickly and ensured we could move into the property with as little stress as possible.
5/5
View AgentsProfessional and helpful
Even though we had a difficult process to go through, Thomas was an amazing help going through it. He was very transparent about what is required and what would be the next steps. He was kind, friendly, courteous and very clear in communications.
5/5
View AgentsThomas is really efficient and understanding. He answers every question quickly and kindly.
I definitely recommand Thomas as agent for his professionalism and kindness. He gave all the answers we needed in very short time and made his best to give all the informations needed. He took time for a second viewing and was really helpful.
5/5
View AgentsApproachable and professional
Thomas has been very helpful in answering all the questions I’ve had about the apartments I viewed. He is very friendly and easy to talk to, and has always replied within minutes in our email correspondence. Thomas has been very professional throughout.
5/5
View AgentsExcellent Service
Thomas has been a great help during my flat hunting. He was really helpful and provided me with all the information I needed to know. The process was fast and painless. Most importantly, he is kind and considerate. Big thanks to him.
5/5
GoogleIn our search of a new house, we were very lucky to meet Thomas. He was really amazing, both friendly and very professional! He knows what his job is all about and how to help us (customers) find what we need.
5/5
View AgentsReview of Thomas Meliak
I would absolutely recommend Thomas. He was professional and efficient throughout and took the time to keep us informed of progress throughout the letting process which I really appreciated. The courtesy call the day after we moved in was very welcome!
5/5
GoogleHad the pleasure of dealing with Charlie to show us around the flat. Very friendly and easy to deal with, and we were able to get a quick turnover of moving in. Everything came through quickly with no problems and helped us out when needed.PositiveResponsiveness, Quality, Professionalism
Hi there, thank you for leaving a five-star review! Your comments have been passed onto Charlie, who was happy to be of service. All the best!
5/5
TrustpilotGreat experience overall!
My agent Solomon was really helpful and guided me throughout the whole process. I’m really happy to finally find a place.
5/5
GoogleCharlie helped us secure a flat that we love and provided a friendly, professional service! He answered any small or big queries that we had from start to finish and we really felt that he worked exceptionally hard to secure us the tenancy!PositiveResponsiveness, Quality, Professionalism
Hello Kate, thank you very much for the 5-star review! We're glad you had a good experience working with Charlie, on behalf of Gordon & Co. and hope you enjoy your time at your new property.
5/5
GoogleI initially tried to use Purple Bricks to sell my flat and they were AWFUL. I then moved to Gordons & Co and they were fantastic. They got viewings in quickly, kept me informed constantly and sold the flat really quickly. They were really reliable and I would definitely use them again.
Hi Jess, thank you for the excellent review! We are delighted to hear that you had such a great experience with Gordon & Co. as opposed to an online agent. We wish you all the best in your onward purchase.
5/5
GoogleI have had various dealings with Go & Co Battersea branch since 2013, when I bought a flat through them; wouldn't chose anyone else locally if I needed an agent. These guys are just great and you get a personal approach rather than the usual agent attitude. I very much recommend them.
Hi Jemma, thank you for the excellent review! We are delighted to hear that you've had such a great experience with Gordon & Co. over the years. All the best for the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
12 reviews from landlords, rated 4.8 out of 5 on average. For example, TE wrote: "I've dealt with Thomas for a couple of years now and I'm happy to write this because of the level of service I've received. He has been excellent. Honest ..."
78 reviews from tenants, rated 4.7 out of 5 on average. For example, Will wrote: "Overall Thomas provided a professional, thorough and responsive service. He was able to organise a viewing of the property we now rent at very short-notice, and ..."
Tell us what you need and up to 3 trusted local agents will be in touch.
