Gordon & Co. reviews in London

★★★★★ 5/5

Google

Valeria was great. I would recommend her to everyone. She is polite, friendly, informative and very proactive. She got us in to see the property very promptly, and answered all our questions. She was also very honest which is a huge plus. Would definitely recommend for anyone looking in the Battersea area. Thanks Valeria!

Suzanna · 19 May 2022

★★★★★ 5/5

Google

We are so grateful to have secured a property to rent through Gordon & Co. Charlie was incredibly responsive, even late into the evening after working hours, to help us negotiate and secure our property. Charlie has helped to make what can be quite a stressful process seamless, and has gone over and above in every aspect. Thank you!

Saskia · 30 July 2021

★★★★★ 5/5

Google

I would like to thank William Tenquist of Gordon & CO Estates Agents, Battersea for his excellent help in our Flat search at Shillington Old School. He was quick to answer any questions we had on the property and guided us through the entire process professionally. His knowledge and helpful mindset made the whole 'renting' process a joyful experience. Thanks William! Stephen

Stephen · 30 July 2020

★★★★★ 1/5

Trustpilot

Not trustworthy, to say the least.

I wanted to write a review and go through the formal complaint but I thought I’d wait until I’m cooled down about the situation. But truth is, even after 5 months, I’m still unable to understand how they could run business like this. of course some people are going to have a positive experience, as with any company. If you are lucky enough to not have an issue, great. But it’s how they handled it after mistakes that says the most about the company. In our case, during the viewing I was sent a video which they claimed was taken right after the last tenant moved out. It showed that there was no visible stains or damages on the walls, floors, tiles, carpets or furnitures. When I moved in, I found stains (mostly permanent that after 3 professional cleaning still didn’t come off.) on all the above. The metal safety lock on the door snapped off. Mirror sellotaped to the wall. Balcony door gets stuck every time. Grease on the chairs and under the kitchen cabinets and also the Wi-Fi box. Even the washing machine had a crack on the corner. Half of the wooden floors were covered in stains, complete permanent. And bathroom tiles as well, didn’t know you could stain those. The walls..and furnitures…can’t even. Oh the tv unit was also completely fallen apart, like it was actually broken pieces just put back together like it didn’t happen. There are very clear evidence of water damage on the door frames and Oh and did I mention! Silver fish infestation! The wooden floor in the flat was also supposed to be waxed or oiled every so often. Which there was none done. It means it’s incredibly prone to any damage. I explained I’m willing to do the daily maintenance but if they are not waxed/oiled or just sealed in general, at the end of the day it’s just gonna deteriorate. The same things with the bathroom, the silicon sealers for tiles have shifted leaving gaps for moisture damage and silverfish. It’s just slowly damaging the flat and potentially the building, no matter how careful the tenant is. And guess what? They don’t care. But that’s not the worst part. The agent who was super responsive before we paid and signed…. Was not as quick to respond to say the least. To the point where we had to walk into the office every time, because for days no replies. At the end it was the mangers that handled the situation, and our compensation was the removal of many furniture items. Oh forgot to say dishwasher doesn’t work. They sent someone to inspect months ago and haven’t heard back. I also spoke to my neighbours about it and more than half of the people I spoke to had something negative to say about them. There is even a post in the building Facebook group talking about how their inventory report was changed and more deposit was taken. I don’t think any of them were bad people. The managers especially all seemed very hard working, we’ve seen them doing late hours quite often. But as a business, how was any of what happened acceptable? Honest? Or fair? And being told that no flats are perfect, of course I wasn’t expecting a brand new flat. But any sensible person can look at the photos and understand my frustration. Genuinely i can understand we are all human beings and at the end of the day it’s just a job for the agents. But at the end of the day I have to live with the damages and silverfish for 15 months - which I paid upfront under false information.

CL · 17 November 2022

★★★★★ 5/5

Google

I visited a lot of properties in Clapham, and although I didn't go ahead with Gordon & Co Charlie was fantastic at staying in touch, and thinking out side of the box with areas and price. Very dynamic. Although i didn't end up going with one of their properties i will indeed be back in the future!

Tomkdot · 25 February 2021

★★★★★ 5/5

Trustpilot

Big thanks to Gordon & Co team

I read a handful of negative reviews, which is contrary to mine and my wifes experience. We have just completed a four year tenancy. Gordon & Co staff (Shan and later Ashlee) have been great throughout. Inevitably, we have had minor issues with the property on a few occassions, yet Gordon & Co have always been very responsive and dealt with the issues as swiftly as possible, with delays only arising from landlord or external technicians. The whole process has been efficient and we have always felt supported, from initial contracts through to final check out and deposit release. Big thanks to Shan and Ashlee (and the rest of the team) for making otherwise arduous processes painless.

Jon · 21 July 2022

★★★★★ 5/5

Google

Samuel has been a massive help in finding me and my partner a flat! He's constantly been sending me offers and trying to find the right one according to our needs. He is a great professional and the man who will definitely help you shorten this process which sometimes can be long and frustrating. Massive thanks to you, Samuel!

Alex · 18 May 2020

★★★★★ 5/5

Google

One of the quickest and seamless experiences I've had in search of a new flat to date. Charlie was very responsive, assuring and guided me through the process from start to finish, something very tough to come by in London ironically! Will definitely be staying with this agency going forward.PositiveResponsiveness, Professionalism

Ioustina · 20 June 2021

★★★★★ 5/5

Google

One of the quickest and seamless experiences I've had in search of a new flat to date. Charlie was very responsive, assuring and guided me through the process from start to finish, something very tough to come by in London ironically! Will definitely be staying with this agency going forward.

Ioustina · 23 March 2021

★★★★★ 5/5

Google

We used Gordon & Co's services recently and they were amazing! Will Tenquist was available at any time to answer our questions. He was flexible and friendly and helped us move very quickly and without any issues. I would recommend Gordon & Co to all of my friends and won't hestitate to use them again!

Molly · 31 July 2019

★★★★★ 5/5

Google

I sold my flat in Wandsworth with Kevin Sowah from the Lavender Hill branch of Gordon and Co recently. Kevin was fantastic from start to finish, very knowledgable and professional and was always able to answer any questions we had really quickly. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Chris · 24 August 2021

★★★★★ 5/5

Google

Samuel was extremely resourceful as he helped me to find my new flat. I only had a week turnaround and he managed to find a place that matched all of my needs. He was attentive throughout the process and was always on hand to help until I moved into the flat. Thanks!

Michael · 13 February 2020

★★★★★ 5/5

Google

My partner and I found the perfect flat in Battersea recently thanks to Will Tenquist at Gordon and Co. He asked us a few simple questions during a short phone call, had a viewing then a little over a week later we moved in. Very easy, seamless process thanks to Will.

Megan · 13 February 2020

★★★★★ 5/5

Google

Great experience at Gordon and co. Charlie helped us find the right property and then secured the flat as quickly as possible. Friendly professional and very efficient, Charlie was able to answer any concerns we had. I highly recommend him and the agency!PositiveResponsiveness, Professionalism

Eugénie · 24 August 2021

★★★★★ 5/5

Google

Will Tenquist was our agent and he found us our new home in Battersea. Excellent service and he answered all our questions, even out of office working hours (including a few times on Sunday morning!). He is the man to go to if you want efficient, professional and stress-free service!

Theo · 13 February 2020

★★★★★ 5/5

Google

As a Landlord of several flats in London, I deal with many agents and can honestly say my experience with Gordon and & co has been one of the best. Thanks to the team and especially Charlie for finding me perfect tenants.PositiveResponsiveness, Professionalism

Rosalind · 24 August 2021

★★★★★ 5/5

Google

Rianna (Watson) was extremely professional in all aspects of our property search. Rianna was always punctual and answered any queries in a clear and coherent manner. Great experience, resulting in my partner and I signing a property we could only ever dream of.PositiveProfessionalism

Mark · 20 June 2021

★★★★★ 5/5

Google

Really good experience. I dealt with Samuel Adeyemi for my into my new flat in St John's Hill. He was very helpful and answered all my queries throughout, the move went smoothly and I love my new flat. No complaints at all, keep up the good work!

Matt · 13 February 2020

★★★★★ 5/5

Google

Thank you, Thomas Meilak (Senior Lettings Negotiator) for the quick, calm and very professional way in which you helped my friend and I find the nicest apartment we could afford. Although we've seen just a few, I noticed all the properties that your Company manages are of very good quality, and located in nice areas. It seems that the landlords you collaborate with are very professional as well. In our case, all paperwork went smoothly, all the written details were relevand and clearly stated (in the documents they've provided, as well as the emails that we've received), and throughout every step of the entire process we had a much-appreciated sense of security and correctness.

Radu · 13 February 2019

★★★★★ 5/5

Google

Professional and reliable service is how i describe my experience with Gordon & Co! Estate agent Will Tenquist was very helpful and available even outside working hours, supporting me for the rental property at Lavender Hill. Would definitely recommend Gordon & Co and Will.

Maximos · 30 July 2020

★★★★★ 5/5

Google

Myself and two friends recently moved into Hardwick house with the help of Will Tenquist. Will was so helpful and patient with us, always a phone call away to answer any queries or issues we had. Can't recommend him or Gordon and Co enough, 10/10!

Olivia · 13 February 2020

★★★★★ 5/5

Google

Sold a property in Stockwell (Grant House) via Gordon & Co Battersea. I've known Kevin Sowah for a few years. His patience and knowledge of the market and sale process were very impressive. Upon noting what my requirements were, he set about doing his stuff, checking in periodically and came back with a deal. Kevin met the issues encountered on the sale (mortgage, missing certificates amongst other things) with calm and professionalism. I highly recommend Gordon & Co and Kevin.

Robin · 30 July 2022

★★★★★ 5/5

Google

My friend and I dealt with Will Tenquist during our move to Mossbury Road. Will was very helpful throughout the whole process. He has always been very responsive over the phone and thorough - would definitely recommend Gordon and Co and in particular, Will.

G · 15 March 2020

★★★★★ 4/5

View Agents

Responsive and thorough service with one hiccup.

Overall Thomas provided a professional, thorough and responsive service. He was able to organise a viewing of the property we now rent at very short-notice, and swiftly organised its removal from the market at our request. During the preparation for our move in he was quick to request the appropriate documents required for our tenancy and provided informative updates throughout the process as to what needed to be completed. Despite some disagreement as to the date and time that we were to move into our new property- it seems our move-in could have originally been arranged for an earlier time of day given we were to pay rent for the full day- this matter was eventually solved, albeit with some slight antagonism. Despite this I would recommend Thomas's service for his generally courteous manner and quality of service.

Will · 17 October 2017