Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotTrusted estate agents, highly recommend
Great experience with Aqib and the Gibbs Gillespie Stanmore Sales Team. They were helpful, professional, and supportive throughout the entire process. Really appreciate their effort in finding us the right home at a great deal. Highly recommend, 5⭐ service!
Mr · 1 May 2026
Agent replied · 2 June 2026
Dear Mr Pate
We greatly appreciate your 5-star review and the time you took to share your experience with Aqib. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI had a fantastic experience with this housing agency! From start to finish, everything was handled with professionalism and care. I especially want to highlight Oliwia, who went above and beyond to make the whole process smooth and stress-free. She was incredibly helpful, responsive, and always had a positive attitude. Her attention to detail and dedication truly made a difference. I couldn’t have asked for better support. Highly recommended!
Felison · 10 August 2025
Agent replied · 9 September 2025
Dear Felison Barreto
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotWhen I decided to sell my house and…
When I decided to sell my house and downsize I contacted Gibbs Gillespie at Gerrards Cross having been impressed by their flyer I’d received some months before. An appointment was made for Dominic Hanson to visit Croft House with a view to selling it.Dominic, who handled the sale of the house has been fantastic. His prior knowledge of the house with the building plans in place etc was impressive.Dominic was friendly, easy to talk to, professional, knowledgeable. He explained all the procedures very clearly. I trusted him from the start and was confident I was in good hands. Dominic always listened to my worries and concerns and gave me invaluable help and advice, treating me with the utmost respect.Dominic is a credit to your company. Although I obviously dealt mainly with Dominic I was also very impressed with the whole Gibbs Gillespie team at Gerrards Cross. Welcoming me when I visited the office, friendly and helpful. Elizabeth Fitch
Liz · 13 March 2022
Agent replied · 13 June 2024
Liz, your wonderful feedback and rating mean a lot to us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Gibbs Gillespie Estate Agents Gerrards Cross!
★★★★★ 5/5
TrustpilotFive-star for Leah!
Leah has been an efficient, trust-worthy and professional sales manager. Five-star for her work!
Yiming · 16 October 2025
Agent replied · 24 December 2025
Dear Yiming We greatly appreciate your 5-star review and the time you took to share your experience with Leah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleLettings negotiator Oliwia was fantastic throughout the process of securing the lease on my flat. She is efficient, friendly and professional - which and took a lot of the anxiety out of the very stressful task of moving home!
Jade · 20 December 2024
Agent replied · 27 December 2024
Dear Jade Meaney
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
TrustpilotThe review is for the Uxbridge branch
The review is for the Uxbridge branch. Horrible experience and will stay a mile away. My sister and my mom went to view a house for purchase. We then put an offer on the house (20k lower than the asking price which was reasonable given that it had one toilet/bathroom for three bedroom property). I then called to follow up our offer. Spoke to Josh who was rude and arrogant and quite frankly lacked telephone manner. I then called again to talk to the manager, Joe was polite and pleasant to speak to, he told me that he will look into my complaint and will come back to me. Two hours later we received an email rejecting our offer and in the email we were told they will be offering the property to somebody else. I'm not against the idea of offering the property to a higher bidder but there is no place for being completely rude and arrogant and belittling people. I was disgusted by Josh’s manners but worst Joe did not even have the decency to call me back. What a customer service, I would hate to be the client selling the property.
Abdi · 29 November 2021
Agent replied · 13 June 2024
Dear AbdiWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 4/5
TrustpilotIncredibly helpful
Had Nathaniel help me find a property who was most helpful offering nice alternatives and really accommodating to my moving situation, would definitely recommend
Orson · 3 August 2026
Agent replied · 24 September 2026
Thank you for your kind review, Orson. We’re delighted to hear that Nathaniel was so helpful in finding a property and took the time to suggest suitable alternatives around your moving situation.
We really appreciate your recommendation and your feedback on the Gibbs Gillespie Gerrards Cross team.
Best wishes,
The Gibbs Gillespie Gerrards Cross Team
★★★★★ 5/5
GoogleVery supportive. My state agent Tiana has been unconditional and supported in all the process of my renting application. Thank you!
Marisol · 11 July 2025
Agent replied · 9 September 2025
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotWe had very good experience with Gibbs…
We had very good experience with Gibbs Gillespie. Jake Owens was very professional and helpful in arranging viewings for the houses. We did not receive this level of service and attention from any other state agents. Kasia Zelazko was also very nice and friendly in replying to our queries and coordinating. If you are looking for helpful, friendly and professional estate agents then look no further as Gibbs Gillespie's will look after you well.
Sandeep · 9 August 2022
Agent replied · 13 June 2024
Dear Sandeep,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleA huge thanks to Sam and Irene for all of the efforts in making my purchase happen - professional, helpful and very proactive going above and beyond to push things through. This was a complicated process and I can honestly say that it wouldn't have gone through without all of the help I received coordinating with multiple solicitors etc. THANK YOU!!
Ben · 29 September 2023
Agent replied · 24 August 2024
Dear Ben Harrison
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI HAD A GREAT EXPERIENCE WITH GIBBS GILLESPIE NORTHFIELDS PROFESSIONAL,KNOWLEDGEABLE & RESPONSIVE FROM START TO COMPLETION.
THANKS TO ALL THE TEAM & A SPECIAL THANKS TO ABRAHAM WHO WENT THE EXTRA MILE TO GET THE EXCHANGE COMPLETED AS MY SOLICITOR WAS IN A DIFFERENT TIME ZONE ABRAHAM RECIEVED & REPLIED TO E.MAILS AFTER 10PM.
I DO APPRECIATE THIS AS MOST OTHER AGENTS COULD BE MAKING COCOA OR PUTTING OUT THE CAT.
MANY THANKS PATRICK
Patrick · 16 March 2026
★★★★★ 4/5
TrustpilotGreat support and clear communication throughout
I sold my flat in W5 through Gibbs Gillespie, and the whole process ended up being far more complicated and lengthy than I expected. The market climate was tough, and I lost buyers along the way, which added a lot of pressure and uncertainty to the sale.
Jay · 28 January 2026
Agent replied · 25 February 2026
Dear Jay 3We greatly appreciate your 5-star review and the time you took to share your experience with Us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotDon't bother...
Shown a property in which I thought an agent would shown me the rental.Turned out it was Lorraine who only did Saturdays and was of no help at all. She wanted to stay outside the property whilst the tenant sold me the rental. She knew nothing about the property and couldn't understand what Lorraine was even doing there. Absolutely useless. Phoned the office to provide feedback to Sophie, who told me I was being unresonable when I asked why a qualified agent wasn't there on site. She then told me she had a other appointment to get to and put the phone down.Absolutely clueless.
Unhappy · 8 May 2021
Agent replied · 13 June 2024
Dear 'Unhappy Customer',We are sorry to learn of your comments and rest assured, we take these matters very seriously. Unfortunately, we have no record or recollection of your experience with us, nor can we verify anything about your identity from your name in our records. If you have done business with us, we would like to investigate your claim further and put things right. Please contact our customer service team immediately at customerservice@gibbs-gillespie.co.uk so that we can resolve this issue. We look forward to hearing from you.Kind regards,The Gibbs Gillespie Team
★★★★★ 5/5
GoogleSam and Abraham helped with the sale of my house in Hanwell. They were pleasant to deal with and professional and made the process easy. Sam liaised brilliantly between the buyers and me to iron out all areas as and when they needed attention which helped the process to a smooth and quick exchange and completion. Thanks Sam and Abraham.
Priyadarshini · 25 August 2023
Agent replied · 24 August 2024
Dear Priyadarshini Chakravarti
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotAqib at Gibbs Gillespie gave honest…
Aqib at Gibbs Gillespie gave honest advice on the state of the market and was pro active to bring prospective viewers in. This resulted in the house being sold very quickly.
Ruby · 21 May 2026
Agent replied · 2 June 2026
Dear Ruby
We greatly appreciate your 5-star review and the time you took to share your experience with Aqib. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotSelling Your House Made Easy
Cannot say enough about the wonderful team at Gibbs Gillespie Gerrards Cross Branch. Absolute professionals in every detail . Kept us up to date with each step of the way. There were no surprises and that certainly made us comfortable with the whole process.
Carlo · 16 July 2024
Agent replied · 24 August 2024
Dear CarloCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving the Gerrards Cross Team a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotA fantastic company, office and team - use them!
We cannot reccomend Gibbs Gillespie enough. Leah and her team in the Ealing Broadway office were exceptional from start to finish. She suggested an initial selling strategy to enable us to 'test' our marketing price and we ended up acheiving a full asking price offer within just 4 viewings and less than 3 weeks on the market. Her team are brilliant, very knowledgeable and worked with us throughout the whole process to ensure the sale went as smoothly as possible. Buying and selling is a very stressful process but Leah and the team went above and beyond. We also wanted to thank Irene who progresses the sales within the team, she was always on hand to help us with any queiries and her chasing and proactive approach ensured we acheived the outcome we needed for our exchange and completion date.
Hannah · 29 April 2024
★★★★★ 5/5
TrustpilotWe had a issue with our boiler and no…
We had a issue with our boiler and no hot water.. it was scary because our boiler was making noises.. I really want to thank Divina Cole who really helped me with quick response with no chasing at all.. just one phone call and Divina Cole made sure the technicians able to sort my issue within 24hrs of time. I would recommend to use this service. Excellent service well done.
Manjula · 31 August 2022
Agent replied · 13 June 2024
Dear Manjula Mallysetty,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are always more than happy to assist you if anything else comes up. Take care! Many thanks, Property Management
★★★★★ 5/5
TrustpilotThe team at Gibbs Gillespie(Ealing…
The team at Gibbs Gillespie(Ealing Broadway) have been a complete joy to work with on my house - buying journey. Luke & Rohann were highly professional & helpful when showing me around properties, & Leah has been very proactive, helpful & efficient throughout the process; she is always calm, positive & amenable, & has helped me with updates & answers to queries throughout the process. Leah, Luke & Rohann make an extremely efficient, positive & friendly team.In addition, Irene has been a positive & upbeat presence, collating everyone's input & keeping all parties updated.
B · 25 April 2024
★★★★★ 1/5
TrustpilotWhen renting our apartment we decided…
When renting our apartment we decided to go with agency so if they was any problem we could contact them on arrival to the apartment the day we were picking up the keys we had a look around the walls in the kitchen were filthy the windows also we were told the landlord would not be fixing these problems at this time we moved in on a Saturday to find out Sunday the shower was leaking down inside the bath creating a smell due to long time leaking to report a problem you have to take video and upload to a web site and wait to be contacted every thing is put down to covid but they still want full rent when we contacted gibb and gilispy the girl Nicole was so rude and was raising her voice to me this went on for three months until we seeked legal advice and got our contract dissolved never again would I recommend them they are supposed to view property before let’s and this was not the case just money grabbing beware
Sheila · 20 January 2021
Agent replied · 13 June 2024
Dear Sheila,We are disappointed that you were unhappy with our service. Having reviewed the notes in relation to your Tenancy, I can see the works were delayed at yours and the other Tenant’s request. The Landlord was willing to arrange works immediately, however restrictions on access and works were in place as per your instructions.Under Covid guidelines, the works were permitted to be completed and the Landlord required quotes for insurance purposes. You requested this work was put on hold over your concerns about Covid, despite our assurance to you that all the necessary safety precautions would be followed. I can confirm that we have only communicated via email, but I can see on our system that you did have a conversation with one of our property managers, and you have my assurance that I will be looking into this matter separately. I appreciate you bringing this matter to my attention.Kind regards,Nicola Martin
★★★★★ 5/5
GoogleI want to give a shout-out to Oliwia Stobbe.
She is very conscientious and diligent girl. She always responds email promptly and help me troubleshoot many issues during house renting and tendency renewal.
If you have a chance to buy a house or rent a place, you may pay a visit. She never make you disappointed and make you wait for long.
Michael · 10 August 2025
Agent replied · 9 September 2025
Dear Michael Ng,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleThank you Zoe Lynch for being so prompt and professional.
Pleasure to deal with.
Alex · 10 August 2025
Agent replied · 9 September 2025
Hi, Alex Burman! Thanks for the great review!
All the best, Customer Relations Team
★★★★★ 5/5
TrustpilotRichard & Charlotte Are Great
Richard the branch manager has always gone above and beyond. I have know. Richard for a long time, and he has consistently delivered outstanding service.
Mrs · 23 June 2026
Agent replied · 24 September 2026
Dear Mrs C,
Thank you for your wonderful 5-star review and for taking the time to share your experience.
We’re delighted to hear your kind feedback about Richard and Charlotte at Gibbs Gillespie Gerrards Cross. It’s fantastic to know that Richard’s consistent dedication and “above and beyond” approach have continued to make such a positive impact over time, and that Charlotte’s friendly, positive energy and efficient communication have helped make your experience smooth and stress-free.
We’re very proud of the service our teams deliver, and your comments are a great reflection of the commitment and care they show to our customers every day.
We will be sure to share your feedback with Richard and Charlotte, who will be thrilled to receive your kind words.
Thank you again for your continued support.
The Team at Gibbs Gillespie Gerrards Cross
★★★★★ 5/5
TrustpilotHelpful office and priceless move manager!
I found the Ruislip office to be very communicitave and helpful throughout the process. Our estate agent, Peter West, was happy to explain decisions and their reasoning in depth with me, as I have a lot of experience with estate agents and have been burned more than once. Luca hs been utterly priceless! I couldn't understand why we were allocated a Move Manager, but throughout this process of probate and inept solicitors he's has effectively been hearding cats, and keeping everything moving! He as been open, communicative, persistent and patient and very much recommended!
J.Steer · 15 December 2024
Agent replied · 23 December 2024
Dear J SteerCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Luca and Peter a 5 star rating! Many thanksCustomer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
