Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy partner and I moved out of EV last week after two years in the area. We have thoroughly enjoyed living in the area and the Get Living team are ace!
The move-out process was absolutely effortless and seamless just like our move-in (we moved in during Covid!)
Big shout out to the Mirabelle Gardens team & the maintenance team - you have been extremely accommodating & helpful!
I've said it to the team and I'll say it to you all, if we are ever in a position to go back to the rental market, we will know who to contact!
Get Living Team - I wish you all the best for the future!
Lee · 12 June 2023
Agent replied · 11 June 2024
Hi Lee, thank you for the review, sorry to see you go but we really appreciate your kind words about living in East Village. All the best for the future.
Jackie - Director of East Village
★★★★★ 5/5
GoogleOne of the best companies to take an apartment with. Convenient, hassle-free and great quality service. No matter what issue you have, you get a resolution within 2 days. We had our dishwasher throw an error and Ryan Walker, the service agent, got the dishwasher replaced at once. He was very cordial and friendly. Came at the mentioned time, was quick with the job and gave an elaborate instructions on how to use and maintain a dishwasher well. Great service!
Raghul · 12 June 2023
Agent replied · 11 June 2024
Hi Raghul,
Thank you for your review, we find your feedback very useful. We are so glad we did not disappoint on this occasion. Ryan does and amazing job. Please don't hesitate to contact us if you need anything.
Jackie - Director of East Village.
★★★★★ 5/5
GoogleThank you, getliving for quickest solving our problems! And thanks Ryan, a maintenance team member, for doing great job! He is very professional, he fixed our fridge in 10 min and now it closes perfect! Also he's very polite & outgoing! Thanks!
Kamilla · 12 June 2022
Agent replied · 11 June 2024
Thank you for sharing your review! Ryan will be delighted to see your feedback and great to know that any problems were resolved quickly. Best Regards, Richard - Head of Resident Experience, East Village
★★★★★ 5/5
GoogleWe have recently moved in to Laurel Point with the helpful team of GetLiving. Charlotte Goodyear was incredibly helpful in our search for our new home. For the leasing process, everything went smoothly thanks to Zareena Aziz! Also Mizanul Khan, our Relationship Manager at Victory Plaza has been really quick to answer all of our questions. Our mailroom key was faulty and it was fixed the same day. Overall, they are a great team to accompany you in an exciting/stressful time. I highly recommend finding your new home with them!
Chloe · 12 June 2021
★★★★★ 5/5
GoogleI would like to say special thank you to Zainab Fayad for her great service . She was extremely helpful and supportive throughout the whole process. She was always available and kind with us. I appreciate the time and effort Zainab has put into making sure we have a smooth move in.
Paolo · 12 June 2020
Agent replied · 11 June 2024
Hi Paolo, thank you so much for taking the time to post a review, we’ll pass on your comments to Zainab!
★★★★★ 1/5
TrustpilotThey are professional scammers
They are professional scammers. They ignore emails, send over the lease agreement at a differently agreed price at the last minute after you paid the reservation fee one month in advance.
Davide · 25 May 2026
★★★★★ 5/5
GoogleRyan was excellent he came to fix our dishwasher and fixed it quickly , we mentioned another issue with the oven - he got the piece needed came back in 15 minutes and fixed that. Super helpful as explained the issues.
Kristian · 12 June 2022
Agent replied · 11 June 2024
Hi Kristian, thank you for taking the time to share your review and mention for Ryan! Great to see he has been his usual super helpful self. Please do let us know if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village
★★★★★ 5/5
GoogleExcellent customer service!
Zainab and Claire made the process of renting really easy. They are patience and answer question timely. The maintenance team is also responsive. The engineer, Tony, give us perfect sewer repaired experience. They are all friendly.PositiveResponsiveness, Professionalism, Value
Yu · 12 June 2022
Agent replied · 11 June 2024
Hi Yu, thank you so much for taking the time to leave Zainab, Claire and Tony a review, they will be delighted when they see this. If there is anything else we can help with please do give us a call. Jackie Robinson - Director of East Village
★★★★★ 5/5
GoogleGet Living are great and so responsive. I dealt with Charlotte Goodyear and Zainab Fayad who made the whole experience so smooth and stress free. They kept us updated throughout and made sure we had everything we needed in preparation for the move in date - could not recommend them enough!
Carolyn · 12 June 2020
Agent replied · 11 June 2024
Hi Carolyn, thanks so much for your review! It's great to see that Charlotte and Zainab were so helpful! All the best, Matt Stansfield, Lettings Manager
★★★★★ 5/5
GoogleGet Living were incredibly helpful and attentive throughout, making our moving experience enjoyable and stress free! I'd highly recommend for any working professionals looking to move to Stratford. Special thanks to Maria & Chantal for answering all of our questions.
Ben · 12 June 2022
Agent replied · 11 June 2024
Hi Ben, thank you for taking the time to leave a review for Get Living East Village. We understand that moving when you are a busy professional could be a stressful experience. Our aim is to make it as hassle free as possible, so I am delighted we did this. Enjoy your new home.
Jackie - Director of East Village
★★★★★ 5/5
GoogleDavide and Zareena have been very helpful from start to finish with helping us with the seamless process of finding, signing and moving into our flat - we cant wait to live here! Francesco has been so helpful with sorting out our parking permit and all the time were so quick to respond and find us a solution - very happy!
Megan · 12 June 2023
★★★★★ 5/5
GoogleBig thanks to Rose, Abdul and Danielle for continuing help and support! Great place to live
Valentin · 12 April 2024
Agent replied · 11 June 2024
Hi Valentin - thank you so much for your feedback, the team will be very happy they have made your stay so enjoyable!
Nick Marston - General Manager
★★★★★ 5/5
GoogleI was in need for a speedy move in because of roommate problem. And getliving was able to sort everything out in just 5 days. special mention to Rikki Lam and Zainab who works there. was a great help and made my life much easier
D · 12 June 2021
Agent replied · 11 June 2024
Thank you for your review Yangxin, I am pleased the team have been able to help you at short notice. If there is anything else we can help with please give us a call. Jackie Robinson - Director of East Village
★★★★★ 5/5
GoogleThe maintenance team are amazing, especially Ryan. He fixed our fridge and shower in no time at all, with the best attitude. Very friendly and professional. Amazing experience!!
Millie · 12 June 2023
Agent replied · 11 June 2024
Thanks Millie, great feedback for Ryan, we think he is amazing too. Please let us know if we can help with anything else.
Jackie - Director of East Village
★★★★★ 1/5
GoogleINHUMANE MANAGEMENT AND TERRIBLE LIVING CONDITIONS!
I have been living with them for 3 years, every winter out heating doesn’t work properly and we need to use electric heaters on top of paying over £300 in …
D · 16 March 2026
★★★★★ 5/5
GoogleSince moving into Laurel Point, we have been extremely happy with both the place and the professionalism of GetLiving! Daiva Simanauskaite has been a joy to deal with and has assisted us with every need. Thank you to the entire team. Jayson and DonPositiveProfessionalism
Jayson · 12 June 2021
Agent replied · 11 June 2024
Hi Jayson & Don,
I am delighted that you are enjoying your home and the levels of service you have received from Get Living and especially Daiva.
Don't hesitate to contact us should you need any help with anything that can make your time with us a great experience.
Jackie - General Manager
★★★★★ 5/5
GoogleHuge thanks to Zareena and Charlotte for making our renting out experience so smooth. We did a remote viewing, signed the contracts and moved in all in a period of two weeks with no problems at any side. The flat is gorgeous. Thank you!
Alex · 12 June 2021
Agent replied · 11 June 2024
Hi Alex, thank you for leaving us a 5 star review, it makes us very happy that you have had a positive experience. Jackie Robinson - Director of East Village
★★★★★ 5/5
GoogleThe easiest and least stressful moving experience I've had - a big thanks to Claire Oki for that! My new apartment is lovely and well maintained. You can really tell they thought about the residents' experience and chose high quality furniture and materials throughout
Thomas · 12 June 2021
Agent replied · 11 June 2024
Hi Thomas,
Thank you so much for taking the time to review GetLiving at East Village, we really appreciate this. We are delighted you are enjoying your apartment.
Do let us know if you need anything.
Jackie Robinson
General Manager
★★★★★ 5/5
GoogleWe moved in about a month ago and really love it! The process to rent a flat was very painless and easy. The furniture provided in the flat is good quality and stylish and the neighbourhood is really cute. It really has a community feeling and the wetlands near us are nice to go for walks around every night. The lettings coordinator Zainab was really lovely and helped us in a timely manner with any of our queries. We had one repair that needed doing and they sent someone out to fix it within two days which was surprisingly fast. I would definitely recommend living here!
Chelsea · 12 June 2020
★★★★★ 5/5
GoogleThe best customer experience that could be offered ever!
Frictionless, quick without any fuss and losing precious time, we managed to rent our new home in a timely manner and no stress.
Claire was incredibly helpful with the viewings and the initial steps for renting the apartment. Then Zainab got over to send us the contract, easy peasy and without any delays, she was very kind and responsive.
We hope we will continue to have this quality of service throughout our stay in our new house. Thank you Get Living team :)
Anna · 12 June 2020
★★★★★ 5/5
GoogleHad Andy the electrician from Get Living work on my flat recently to fix under cabinet kitchen lighting . Did a fantastic job and was quick and professional. Highly recommend Andy for great work.
Brent · 4 November 2024
★★★★★ 5/5
GoogleAmazing service, thank you so much Chloe for being so responsive and sorting a very big request in a matter of days! I appreciate all of your help and the speedy, efficient and top class service! :)
Molly · 12 June 2022
Agent replied · 11 June 2024
Thank you for the review Molly, we will certainly pass this on to Chloe. We are delighted you have received such great service. We are always looking at ways we can keep improving, so keep the feedback coming.
Jackie - Director of East Village
★★★★★ 5/5
GoogleFirst time moving with Get Living, really helpful and excellent service. Turnaround was quick and easy and move in day was very smooth and made easier with the trolleys. Received lots of help and quick responses from Daiva Simanauskaite who really helped throughout.
Asia · 12 June 2021
Agent replied · 11 June 2024
Hi Asia, thank you for your 5* review. It's great to see you had such a great experience! We hope you see you at one of our (virtual) events soon! All the best Matt Stansfield, Lettings Manager
★★★★★ 5/5
GoogleI can't thank Billy, Zainab and Daiva the relationship manager enough. I moved in just as the lockdown began but they really helped me every step of the way. Constant communication from start to finish, they answered all my questions in a timely manner, and they made sure I was all set after the move. They made what would have been a stressful move really easy and simple. Lovely apartment and great location too. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Josh · 12 June 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.