Trusted Agent profile · London
★★★★★
790 reviews across 2 platforms
1 East Park Walk, London, E20 1JL
Get Living's office in London, at 1 East Park Walk, is rated 4.3 out of 5 across 790 reviews on two platforms, including 756 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards, one of two awards Get Living won in 2026.
The Trusted Agent 2026 results for Get Living, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleRequested for maintenance to mount our TV onto the wall through the Get Living app. Kevin came and did the job but had to request him again to lower it slightly (mistake on my part). He came back with no qualms and was quick and efficient! Highly recommend.
5/5
GoogleFantastic experience with Get Living in Stratford. Every request I have made they have come back instantly and gone above and beyond. The properties and community they have created is fantastic. 5/5.
Thank you Ebs for a great feedback. We are so delighted that you rate our service a 5 star as we strive to provide just that for all our residents. Jackie Robinson - General Manager
5/5
GoogleWe had a great experience of flat hunting with GetLiving, especially with Claire Oki who was fantastic and found us the perfect home. Would highly recommend the area and especially the team.
Daniel, thank you! It is great to hear your experience with us and our team. Richard - Head of Resident Experience, East Village
5/5
GoogleDominic Dennis on the Maintenance team was very helpful! He sorted out my request immediately.
Thanks Zoe, we appreciate the time you have taken to write this review. Jackie - Director of East Village
5/5
GoogleHave lived in 3 properties over 6 years with GLL and they couldn't be easier to work with. Communication is great and really helpful staff.
Hi Lorna Thank you for the review, I am thrilled that you have continued to enjoy your experience with Get living over the years. Jackie Robinson - Director of East Village
5/5
GoogleThe Get Living team was excellent, and Matt S. and Zareena A. in particular were so helpful. They were able to move quickly on a tight schedule and accommodate me remotely.
Thank you Darren, we really appreciate you taking the time to review East Village by Get Living. We hope you will be very happy in your new home. Do not hesitate to contact us if you need anything. Jackie General Manager
4/5
GoogleThe maintenance team at Get Living are excellent, always responding very quickly to any request for help. Any fault rectified quickly and really nice people to deal with on all fronts.
Thank you Susan, I will certainly pass this feedback on to our maintenance team. Jackie - General Manager
5/5
GoogleRented with them recently. Had an amazing and fast service from Billy and Zainab to help me with the contract and move in admins. Highly recommend if u need somewhere decent and quick to rent.
Hi Susan, great to hear, we hope you have a great time in East Village! Sophie Danes Head of Operations
5/5
GoogleIt was a great experience renting this new apartment. The staff are friendly, the building is clean, and the apartment is comfortable. Zareena and Charlotte really helps me out during the process. Thanks to them.
Hi Jun Thank you for the great feedback, we really hope you enjoy living in your new home in the East Village! Very best Sophie Danes Head of Operations East Village
5/5
GoogleBest ever experience with Danielle Arban, thanks so much for negotiate for me to move stuff in early. Thank you so much! Super helpful!
5/5
GoogleMihai from get living is incredibly friendly and supportive! He quickly helped me resolve an issue with my delivery. I’m grateful for his assistance!
5/5
GoogleHighly personable company; very easy to get in contact with them if needed and they are always extremely helpful! The housing is modern, spacious and accessible with a fab location. Would highly recommend the scheme, I love it :)
Thank you for your comments Molly, they're really appreciated! We're so glad you're enjoying your Get Living home!
5/5
GoogleHad an excellent experience with Francesco who got my parking sorted quickly and without hassle. They were very understanding and easy to talk to.
Hi Shree, thank for taking the time to share your review and recognition for Francesco. We are pleased everything was arranged hassle free and please do reach out if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village
5/5
GoogleAlways very responsive and very honest. An excellent landlord, highly recommend!
Thank you for the feedback Alessio, I am delighted you have received such great service with high integrity. Do let us know if we can help with anything else. Jackie
5/5
GoogleTony provided excellent maintenance service re. my bathroom recently, arriving during the appointed timeframe and making quick work of replacing various parts!
5/5
GoogleRyan Walker helped us with our dishwasher job and he did a perfect job .he was very helpful and patient and made sure everything is right before he closed the ticket. He was very polite and patient with all my questions. A Great service experience!!
5/5
GoogleReally thankful to Claire for helping us find our dream house. She was very helpful, and really made the entire process extremely smooth.
Hi Neishka, thank you so much for your review and mention for Claire! We hope that dream stays, and please let us know if we can be of any assistance at all in the future. Welcome to East Village! Best Regards, Richard - Head of Resident Experience
5/5
GoogleTatiana and Rio are really great concierge staff!
Hi Conor, Thank you so much for taking the time to review East Village. Your comments about the team are appreciated. Jackie - Director of East Village
5/5
GoogleMove process was swift and seamless, with excellent care and response from all the administrators. They are also very alive to issues and resolving them accordingly.PositiveResponsiveness, Quality, Professionalism
Raja thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to assisting you again soon! Jackie Robinson - Director of East Village
5/5
GoogleI live in the area and have found Get Living always to be helpful. They also have great customer service when visiting them from Dominic on front desk. He made me feel very welcome and solved my query very quickly and professionally.
1/5
TrustpilotPoor service
Poor service, agents take money for deposit and then cancel the reservation even you’ve got a guarantor with a good income. Avoid this company
5/5
GoogleGreat customer service by Beth (Portland’s team). Had a few maintenance issues and contract renewal concerns but Beth took ownership and kept me in the loop regarding the progress. Very proactive and client driven :)
Hi Hasnain, thank you for the great feedback, and we'll make sure it's passed onto Beth! Get Living
1/5
GoogleLots of parties - not a great place to live
Hi James, that’s quite an accolade for Ryan and we agree with you. Thanks for sharing and please do reach out if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village
2/5
GoogleThe people here are arrogent and unhelpful for new tenents.
We are really sorry to hear this, it is certainly not our intention. It would be helpful if we could have more information from you about the experience you have had. Would you email us at hello@getliving.com for the attention of Jackie Robinson and I will look into this personally. Jackie - Director of East Village
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Get Living's London office has 790 reviews across two platforms: 756 on Google, 34 on Trustpilot (across the whole business).
Get Living London is rated 4.3 out of 5 across all 790 reviews, and 4.5 out of 5 on Google from 756 reviews.
Yes. In The Trusted Agent 2026 awards: Get Living, London won Gold; Get Living, Salford won Trusted Agent.
Get Living London, 1 East Park Walk, London, E20 1JL.
