Trusted Agent profile · London
★★★★★
790 reviews across 2 platforms
1 East Park Walk, London, E20 1JL
Get Living's office in London, at 1 East Park Walk, is rated 4.3 out of 5 across 790 reviews on two platforms, including 756 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards, one of two awards Get Living won in 2026.
The Trusted Agent 2026 results for Get Living, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleRyan from Get Living Maintenance Team was excellent. He was very friendly and helpful, fixed the issue quickly and offered to sort any other issues out. No mess, no fuss, just good old fashioned service!
Hi Kate, Ryan will be delighted to see this, as are we! Thank you for taking the time to share. Please let us know if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village
1/5
GoogleReally bad company charge service on top of rent and don’t help when issues are raised.
Hi Ahmed - I am sorry to hear that you have had a bad experience, although I am confused as to what you mean as we do not apply a service charge to our homes. I would be keen to discuss this further if you would like to reach out to me directly. Nick Marston General Manager - East Village
5/5
GoogleTony came and fixed our shower within an hour of raising the maintenance request! Very professional and polite service too Thanks 😊 …
Hi Emma, Thank you for taking the time to leave a review, we really appreciate it. We know how inconvenient it is not having things functioning as they should, so I am pleased we could fix it so quickly. Jackie - Director of East Village.
1/5
GoogleRidiculous !!!!!!! I’m moving out, I’ve booked a cleaning for my flat is £288, but they still need me to pay for my mattress cause I drop some water stains on it, they ask me to charge £240 for the mattress, that’s ridiculous.
5/5
GoogleTibor came to fix a faulty light bulb in my bathroom. He was very polite and got everything repaired in less than 3 mins. He was also very mindful about not making a mess.
Hi Liyana, thank you for your recognition of Tibor! If we can be of any help at all in the future, please do let us know. Best Regards, Richard - Head of Property & Resident Experience
5/5
GoogleBeen here for 3 years and it's been a great place to live. 10-May-2022: Had Ryan come down to service our dishwasher in Fortuna House earlier and he fixed it perfectly fine. Splendid work
Hi Rahul, delighted to see Ryan came to the rescue. Thank you so much for sharing your review! Please do let us know if we can be of any help in the future. Best Regards, Richard - Head of Resident Experience, East Village
1/5
GoogleFantastic flat if you enjoy waiting 3 weeks for maintenance and calling the office to chase up
5/5
GoogleAlways deal with things very promptly - our washing machine broke and the next day they sent a lovely chap called Ryan round to fix it - he was excellent and very friendly.
Thank you Seamus, we think Ryan is very lovely too, and delighted he manged to fix your washing machine so promptly. Don't hesitate to let us know if we can help with anything else. Jackie - Director of East Village
5/5
GoogleA person called Ernest B was helpful on two occasions in sorting out resident stuff for me. Diligent.
5/5
GoogleWe moved here in October 2020 and its been the best move ever, all of the credit must go to Daiva Simanauskaite who has been incredibly helpful in getting us settled and always will to help with any query.
Thank you Marius what wonderful feedback indeed. So pleased you are happy in your new home. Jackie - General Manager
5/5
GoogleExcellent service, and grateful thanks go to Rosa De Vera for sorting out my disabled parking while visiting my daughter. Very helpful.
Thanks Ewen, we really appreciate the time you have taken to leave us a 5* review. We shall certainly pass this on to Rose. Thanks again. Jackie - Director of East Village
5/5
GoogleReally enjoy the time living here, great views, and convenient transportations, can get everything in Westfield, GetLiving Teams replies fast and the equipment in the house is really nice! Highly recommend it!
Hi Yuyi, delighted to know you are enjoying living with us! Thank you for your recommendation. Best Regards, Richard - Head of Resident Experience, East Village
1/5
GoogleAwful place to rent a property. They scam you and steal your holding deposit and give you no reason why you didn't pass your affordability check. Lost £600! STAY away!
5/5
GoogleKate Easterling at Get Living is the best. Helped out massively and went above and beyond with my move. Thanks again.
Hi Jack, thanks for taking the time to share your review and mention for Kate. I couldn’t agree more! Please do let us know if we can be of any help at all in the future. Best Regards, Richard - Head of Property & Resident Experience, East Village
2/5
GoogleRelationship management is poor and very little collaboration is done with tenants. Design changes to buildings are in poor taste with no consultation. There are no tenant events.
5/5
GoogleWe had a few issues within our flat when we moved in that needed sorting for a while. As soon as Saira became our key relationship manager, she sorted everything out straight away. She is extremely responsive, accomadation and kind. Whenever we have an issue or need help she responds straight away and finds a solution. Always friendly and willing to help. Thank you for everything you do Saira!
5/5
GoogleIbrahim Ali has warmly helped me with all of my questions. He has answered me and helped me with all the best he can do. I appreciate is so much.
Thank you so much for taking the time to review East Village by Get Living. We aim to ensure that your interactions with us are as easy as possible with our usual friendly approach. I am so pleased we did not disappoint. If we can help with anything else, please do not hesitate to contact us. Jackie - Director of East Village.
5/5
GoogleThank you for the excellent work of Ryan. He professionally fixed my washing machine with his technical skills. He's very pleasant and he explained very well what the problem was.
Hi John, thank you for your review and mention for our excellent Ryan! He goes above and beyond. Please do let us know if we can be of any help in the future. Best Regards, Richard - Head of Resident Experience, East Village
5/5
GoogleI’ve been a resident for a couple of years now, and I have no major complaints. Get living provides a professional and convenient service. They also have a user app where you can log maintenance requests.
Thank you for taking the time to feedback Grace. We really appreciate it. Jackie - General Manager
5/5
GoogleAmazing service from both Chantal and Charlotte ahead of our move. They went above and beyond to make sure we had everything we needed and made everything as simple as possible for us. Couldn't recommend more!
Hi Jack, welcome to East Village and thank you for your recommendation. Wishing you an enjoyable time with us. Richard - Head of Resident Experience. East Village
5/5
GoogleWe have just finalised the contracts for moving within the village. Charlotte, Zainab and James have been extremely helpful and made the whole process (flat viewings, sorting out moving out/in dates, paperwork) very quick and smooth.
Hi Alina, the team will be happy to receive such a lovely review, thank you. Jackie Robinson - Director of East Village
5/5
GoogleBest apartments to rent are at Skylark Point!
Hello, and thank you for your endorsement of our Skylark Point apartments - we think they are amazing too! - Nick Marston, General Manager
5/5
GoogleVery swift, concise and excellent correspondence from Francesco who's helped me find a parking spot after years of attempting.
Thank you Akhlak, we appreciate your feedback and will certainly pass this on the Francesco. Jackie - Director of East Village
5/5
GoogleWe are delighted with our new place. Very convenient for transport to our jobs. I recommend 100% to talk with Rikki Lam. He is very efficient and kind, so definitely search for him if you are searching for a home by Get living. I recommend searching for him and Fayad Zainab.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Get Living, London won Gold; Get Living, Salford won Trusted Agent.
