Get Living London reviews

★★★★★ 5/5

Google

Brilliant. 5/5 to all the staff who work so hard to make the tenant living experience first class.

Anna · 26 July 2024

★★★★★ 5/5

Google

About to move into our new flat. So excited and delighted with how efficient and pleasant the process has been, from start to finish. Thank to the whole team, and especially to Claire Oki who went above and beyond several times and helped make each step of the process easy as can be!

James · 12 June 2021

★★★★★ 5/5

Google

Special thanks to Dave and Alex for their help during the renting process! They were a pleasure to interact with.

Aparajita · 12 June 2023

★★★★★ 5/5

Google

Really good experience today with Get Living's repairman Ryan. We had a problem with our fridge, he fixed it quickly and found two other things wrong with it, fixed them too. Very friendly and polite too!

Tom · 12 June 2023

★★★★★ 5/5

Google

Eddie (maintenance) was absolutely brilliant. Super fast response time, very friendly and personable and fixed our dishwasher really fast. He gave great customer service - we are very thankful for the maintenance team at Get Living.

Natasha · 12 June 2023

★★★★★ 5/5

Google

My washing machine broke down on the Sunday afternoon and first thing Monday morning (8:30) Ryan arrived and had it solved inside 30 minutes - plus put through a couple of other maintenance bits and pieces he spotted while he was there. Really nice bloke too!

Straintheory · 12 June 2022

★★★★★ 1/5

Google

They just don’t care about anything other than raising rent!! My key to enter the building hasn’t worked in weeks and I’m getting the run around from front desk and the email they give you. We’re tired of dealing with them as there’s always something wrong! Looking to move out and on as it’s just not worth it anymore.

Lana · 13 January 2024

★★★★★ 5/5

Google

Special shout out to Charlottle at Get Living who has been truly helpful in my search for a lovely apartment. Her bubbly personality suits her job really well and made me feel cared for. Thanks again!

Raf · 12 June 2021

★★★★★ 1/5

Trustpilot

Horrible customer experience, flats are falling apart...

Horrible customer experience. I have been a tenant for many, many years and they never respond to any emails. Phoning them is exactly the same, they are never able to give you any information or have the appropriate people come to the phone to resolve issues. Their flats are already falling apart- we had 2 major plumbing issues over the last 2 months that were not promptly resolved. I know loads of tenants in the new buildings who have constantly been having issues with their flats too- so it's not just the old flats that have issues. Sadly, they used to be a good landlord, they have declined steadily over the last 3-4 years in terms of tenant experience. Their rents have gone up by about 25% over the last 3 years. Definitely not good value for money, you are better off with a different landlord in the area. They don't appreciate loyalty either. It's a shame really- I used to be very happy renting with them. Not anymore!

STYLIANI · 3 February 2022

★★★★★ 5/5

Google

Really glad to live in this community, Claire from get living helps all the way from apartment choosing to the end of contract signing. She saves us a lot of time and reply email back in no time. 10 out of 10 with no hesitate.

Yisheng · 12 June 2022

★★★★★ 5/5

Google

✨STELLAR SERVICE from Ryan and Kevin of the Get Living Maintenance Team! ✨ Thank you so much for being super professional, quick to respond and for being so friendly. Really appreciated! I would highly recommend the Team and thanks again for doing an amazing job!

AMT · 12 June 2022

★★★★★ 5/5

Google

Shafiq Mirza, the relationship manager, was very helpful in assisting with our renewal process. Very friendly and responsive which was very much appreciated, especially during this pandemic. James and Mark from the EV maintenance team were also fantastic. Prompt replies and managed technical issues quickly. Super friendly and efficient! Much appreciated.

Brian · 12 June 2021

★★★★★ 5/5

Google

Had an amazing experience going through the process of renting an apartment with Get Living. I was accompanied by Dave Osborne and Zainab Fayad throughout the whole process. They have been very professional, helpful, responded to all of my questions very quickly and helped make this whole process of moving and securing rent a very pleasant & seamless journey. Thank you a lot, Zainab and Dave!

Margarita · 12 June 2023

★★★★★ 5/5

Google

Had the best experience when Ryan came over to fix an issue with our fridge freezer. He was very professional, polite and respectful, such a sweet man! Our fridge freezer works perfectly too :)

Zula · 12 June 2023

★★★★★ 5/5

Google

Super friendly team who are always able to help. Abdul, Charles, and almost everyone that I ever need help from are always really happy to help. Makes living here very easy and enjoyable!

Yan · 12 June 2023

★★★★★ 5/5

Google

Living with GetLiving was a remarkable experience, truly meeting international standards. The quality of furnishings, appliances, and overall amenities exceeded expectations. Maintenance, parking facilities, and the cleanliness of the surrounding areas at GetLiving were exceptional. The agent, Dominic, who handled the final payout, was outstanding. In summary, my time living there was very positive, and I wholeheartedly recommend it.

Muhammed · 14 November 2023

★★★★★ 1/5

Google

The worst experience ever! Avoid this place at all cost!! area looks nice but the their team is just worst I have ever seen in my life! Extremely high rents and no service at all. They just crashed all my human rights and Disturbed so bad my last 6 months. Regret every second and every pound!

Nikolay · 13 June 2019

★★★★★ 5/5

Google

So far, we have had a great experience with Get Living. In particular, Davide Tomas and Zainab Fayad did an amazing job guiding us step by step throughout the rental and moving in process. We are very thankful for their guidance and dedication.

Ricardo · 12 June 2022

★★★★★ 1/5

Google

If you want gut wrenching uncertainty, Get Living! If you want catatonic indifference, Get Living! Morose teenagers in the reception? Get Living! No rental agreement despite countless follow ups? Get Living! Luxury price levels in one of the roughest boroughs in London? Get Living! ... Get Living: A new, troubling way of renting.

K · 12 June 2020

★★★★★ 5/5

Google

Me and my girlfriend moved over to east village recently and have always got our problems solved and sorted very efficiently! Like to mention the young plumber who sorted our toilet problem with ease and had the necessary with him already! Brilliant

Jason · 12 June 2022

★★★★★ 5/5

Google

I wanted to leave a review for Ryan from the maintence team, he has been a great at repairing various request in the apartment. Most recently was extremly efficitent in getting the dishwasher replaced, withing 3 hours I had a new dishwasher.

Cedric · 12 June 2022

★★★★★ 1/5

Google

Worst experience after 10 years of renting in London. I had to ring up 4 times, leaving contact details each time, before I managed to get through to a lettings agent. When I finally got through, arranged two viewings 5 days in advance, travelled all the way to London for the viewing and they had already let the flats without informing us in advance! We had done research on the blocks we were meant to be viewing which was wasted effort. No apology was offered what so ever. They were also late to the viewing and the guy we had arranged the viewing with did not reply to our messages. The flats they did show us were note ready or furnished. They could not even answer any basic questions of the flats, regarding what type of furniture would be provided or even the status of the cladding safety! Avoid this company, unprofessional and simply abuse the fact they own a monopoly of the Olympic Village properties.

Bounty · 12 June 2021

★★★★★ 5/5

Google

We live in Laurel Point at Victory Plaza. Moved in earlier this year and enjoying spacious flat, multiple shops nearby, and livable, green space in the neighborhood. Get Living team is fabulous - friendly and responsive. We are happy to have Daiva as our relationship manager, who is always supportive, patient, and accommodating of our multiple requests. We had a couple of mishaps, when we had to seek help over weekends and Daiva arranged to have addressed our concerns right away. May not be easy to stay on the top of resident's requests, especially given the challenges related to virus related restrictions. Great to see such a professional team, which makes our stay at Laurel Point comfortable and enjoyable. Many thanks to Get Living team and our manager - Daiva!PositiveResponsiveness, Professionalism

Nurzhan · 12 June 2021

★★★★★ 5/5

Google

The process from requesting a booking through to signing contracts has been fantastic. Thrilled with the new place and Davide and Zareena have both been excellent all the way through, making the process as seamless as possible with a very quick turnaround. Great service and property. Strongly recommend.

Daniel · 12 June 2021