Get Living London reviews

★★★★★ 1/5

Google

When it comes to maintenance, Get Living is an absolute joke and they have broken their end of my tenancy agreement time and time again. I moved into EV not even a year ago, and our toilets, basins and showers have never worked, and they've been over to the property more times than I can count. Their solution every time has been to UNBLOCK rather than investigate and find the real issue. They've just changed contractors, and the new contractors are an ABSOLUTE joke and so incredibly unprofessional. One of their new contractors was called out today, following another plumbing visit from less than two-weeks ago, and the guy wasn't even a plumber - HIS WORDS! He said that they would be charging me £150 per hour to get the issue fixed, and left whatever he found blocking my shower on my bathroom floor - not only is that disgusting, but strictly unprofessional. They don't seem to take anything that's happening in our flat seriously, and are not leaving us without access to toilets, or sanitary-ware, but have also neglected to fix our balcony door that WILL come off it's hinges and cause injury to either ourselves, our dog or furniture. It's come to a point to get lawyers involved as they seem to have complete disregard for our safety!

Carolina · 12 June 2022

★★★★★ 5/5

Google

We lived in Laurel Point in Stratford for 16 months and had such a brilliant time. The Get Living staff were always very approachable and there to help if we needed anything. We made good friends with the security and maintenance teams who we’d see on a daily basis and they really made our experience even more special. We lived in a spacious and homely two bedroom flat in The Olympic Park, with a brilliant view of the city and a stones throw from the Velodrome. We’ll always have happy memories of living in Stratford.

LUISA · 12 June 2022

★★★★★ 5/5

Google

As a group of recently graduated students we were unaware of the processes involved in renting a professional home. With us not already being based in London we were worried that it was going to be difficult to find somewhere. The staff at Get Living seemed to understand this completely and were very helpful. They talked us through each step and our questions were never too small. Davide De Tomas and Zainab Fayad worked really hard to secure us the property that we wanted and always kept an open line of communication going with us. We are very grateful for their help and look forward to living in our new home.

Rachel · 12 June 2022

★★★★★ 1/5

Google

Had better quality living in a council flat. If you are thinking of living here because its "new builds" and get living seem professional. DO NOT, IT IS A LIE. you would get more communication and maintenance from a student landlord. My window has been broken for 6 WEEKS, I have chased up 5 TIMES. I have spoken to citizens advice who have advised its illegal as no ventilation and fire hazard as if there was a fire brigade wouldn't be able to get me out and I wouldn't be able to escape. They have offered absolutely no help/compensation/time frame. They will keep fobbing you of with "we're working on it" when they are not doing anything and offering no solution. One time I contacted and the guy had no idea what I was talking about which leads to me to believe they don't report problems problems they'll just say things to get you of the phone and do nothing. I have had to sleep in the living room for 6 weeks and not my room which I spend a lot of money on. I could go on and on about all the things wrong but I will just give this warning. STAY WELL AWAY!

Sagar · 12 June 2022

★★★★★ 1/5

Google

Horrible customer experience. I have been a tenant for many, many years and they never respond to any emails. Phoning them is exactly the same, they are never able to give you any information or have the appropriate people come to the phone to resolve issues. Their flats are already falling apart- we had 2 major plumbing issues over the last 2 months that were not promptly resolved. I know loads of tenants in the new buildings who have constantly been having issues with their flats too- so it's not just the old flats that have issues. Sadly, they used to be a good landlord, they have declined steadily over the last 3-4 years in terms of tenant experience. Their rents have gone up by about 25% over the last 3 years. Definitely not good value for money, you are better off with a different landlord in the area. They don't appreciate loyalty either. It's a shame really- I used to be very happy renting with them. Not anymore!

Εβελίνα · 12 June 2022

★★★★★ 5/5

Google

My partner and I have just moved and the process has been absolutely seamless. The apartment is spotless and the Get Living team have helped us set everything up each step of the way. Davide showed me the flat and actioned our application straight away which meant we moved within 2 weeks which was great. Von then greeted us on the day with the keys and parking etc. ready to go. The induction and everything we’ve had so far has been excellent.

Sarah · 12 June 2022

★★★★★ 5/5

Google

I lived in East Village for 8 months. I can say easily that after 6 years in London having to deal with agents and landlords, Get Living was the best agent I had so far. They are very professional and fast to help you with any issue. They organise also events which is quite good to have that sense of community, something hard to find when you live in a flat in London. I really enjoyed my time here and I definitely recommend it if you want to leave in east London.

Alessandro · 12 June 2022

★★★★★ 4/5

Google

Rent is expensive but you get what you pay for. Paid 1733 for a 2 bed flat (+200 for tax and utilities). One of the best things is that you have the access to high speed internet right after you move in, which is extremely important to me as I moved from abroad. (Wifi is already in place and the speed is top level of the country) Very nice staff, they even offered me an induction cooking set as a welcome gift. Highly recommend for family.

Kenny · 13 June 2016

★★★★★ 5/5

Trustpilot

I cannot thank Joshua enough for his…

I cannot thank Joshua enough for his exceptional service. He not only expedited the entire process but also ensured that I had a stress free experience. His efficiency and dedication were truly impressive. I highly recommend Joshua to anyone in need of a letting agent. Thank you once again for your outstanding support!

Aklil · 23 June 2023

★★★★★ 5/5

Google

Highly recommended as a concept, accommodation option and way of living. The effortlessness and pleasant living environment. There is often something going on in the community and if something goes wrong, I can count on Get Living to help me in a cost free, efficient way

Kristine · 13 June 2018

★★★★★ 5/5

Google

Alba was extremely helpful when I had issues with the payment system and the problem was sorted within minutes! Thank you.

Anaelle · 12 June 2023

★★★★★ 5/5

Google

Great service by Ryan, he fixed our issue efficiently as well as being really friendly. There was also no mess left and he did a really thorough job, thank you Ryan!

Hannah · 12 June 2022

★★★★★ 5/5

Google

Haimi very helpful, thank you!

Constantino · 13 September 2026

★★★★★ 1/5

Trustpilot

Avoid this company at all cost

Avoid this company at all cost. Terrible customer service, they don't care about the tenants after they sign an agreement, only care about getting the most money with least care. Portland Place is a joke, the people working there are a joke too. Avoid. Great area to live in, but avoid GetLiving.

Andy · 26 June 2023

★★★★★ 5/5

Google

So, my toilet had a problem and I have to give props to the Get Living team for being super quick to help out. They got an engineer over the very next day and got things fixed up. Big shoutout to Tony, who fixed the toilet within a matter of minutes.

Martin · 17 July 2023

★★★★★ 5/5

Google

I just moved in a month ago, Alex and Maria were so helpful and informative, easy process and friendly staff

Aljawharah · 12 June 2023

★★★★★ 5/5

Google

Thanks to Zareena and Davide for their help. They are patient and friendly to help us in every step of renting a apartment. Looking forward to moving in next month.

Xinyuan · 12 June 2022

★★★★★ 5/5

Google

Moving into East Village has been a breeze, the team were very helpful. Maria and Zareena assisted us throughout the process and we couldn’t have asked for a better service!

Mehedi · 12 June 2022

★★★★★ 5/5

Google

Thank you to Ryan who came and fixed our dishwasher and front door this morning! He was very professional and friendly and got everything sorted for us quickly! Thank you!

Susannah · 12 June 2022

★★★★★ 5/5

Google

Vadym is a great worker. He really helped me with TULu printing. Thanks so much for him.

Albina · 20 March 2025

★★★★★ 5/5

Google

The customer service is very fast and the service is very good during the epidemic. Special thanks to Dipty and Maria, really helps me a lot.PositiveResponsiveness, Quality, Professionalism

Wang · 26 August 2022

★★★★★ 5/5

Google

Top quality service from start to finish. Chantal was amazing and made things hassle free and in a speedy manner. Claire was very professional and knowledgeable too. Highly Recommend!!

Zeeshan · 12 June 2022

★★★★★ 5/5

Google

We just had the best experience with Anna Dhesi. She showed us several flats and didn't rest until we found one that met our requirements! All the flats are new and furnished to a very good standard and the rental process is very straightforward. We're very happy!

Mariana · 11 August 2024

★★★★★ 5/5

Google

Mizanul was always kind and help me give information when I ask something that I don't know We had a great experience at this place and Mizanul is also part of it We appreciate you

Jae · 12 June 2021