Get Living London reviews

★★★★★ 3/5

Google

The apartments are stunning and the area is a nice community with all the necessities nearby. I was helped through the rental process by Victoria Lebedzinskaite and Amina Gray who were both very helpful, personable and great to work with. My main grievance living here is that management seems understaffed and while everyone is incredibly nice it can be difficult to get what you need in time. Maintenance issues are a huge problem and it took about three weeks for them to fix a window in my flat that wouldn't close. Sam, a staff member, was terrific and kind enough to update me on the progress daily, but it was clear that the problem was with management and how few maintenance people were available for the entire block of buildings. I really enjoy living here, and if one doesn't have maintenance issues, it's great. If you do, it will be an uphill battle. I fear that if they don't resolve these issues, it will force people to move out. Problems need to be addressed quicker.

T · 13 June 2019

★★★★★ 5/5

Google

Lived here for one year. Found the area amazing. They try really hard to get a bunch of events going. The flat was super modern. It always kept warm as it had great insulation - the heating up a small amount would work for winter time. Get living were always on point about fixing any problems that i may have had with the flat. Also had Charlotte as relationship manager - So friendly and always had our best intests in mind.

Rory · 13 June 2019

★★★★★ 1/5

Google

Nice place to live, but the management team behind the properties couldn't be any worse. We had a dishwasher that broke down and took 9 weeks to repair. This was after 6 visits face-to-face explaining the situation. The staff were very friendly and we're all shocked at the issue but it didn't mean it got followed through to resolution, until a second, third.... and 6th visit. I had a flat of 3 where we all split rent equally. One month, one person received a preemptive notice that all the rent was booked against their name of which it shouldn't have been. We responded that it should not be the case and not not to bill the single person and revert it as per the previous months... Lo and behold, nothing was done about it and the rent was taken from one account, putting them into their overdraft and subsequently receiving overdraft bank charges. All emails following up to request that the charges would be repaid were subsequently ignored and still in debt to their incompetence to this day... The list could go on and on... Good luck if you move in!

Chris · 13 June 2019

★★★★★ 1/5

Trustpilot

Poor customer service, lie ,

Very slow , never phone back , long drawn out process. Make you pay holding deposit, dont accept savings or foreign assets or income as part of overall income. Dont accept references from people with good income. Lie in emails confirming no guarantor needed, then fail to retract this formally and say guarantor needed. Dont offer 12 month contracts on their system. Complete waste of time and mislead by Rose Rodriguez in particular

Nicola · 30 May 2024

★★★★★ 5/5

Google

Been in the village for just over 6 months now, can honestly say that it has exceeded all expectations so far. Just requested some maintenance using the handy app and my plumbing issue was very handily fixed by Tony in no time at all. He arrived within 15 minutes of raising the request - can't ask for any more than that. Keep up the great work!PositiveResponsiveness

Matt · 12 June 2022

★★★★★ 5/5

Google

I rented a 1 bedroom with GetLiving for about a year and half and their customer service is amazing! Rikki, the relationship manager was super helpful from the start and arranged all the viewings + got everything sorted before I signed the contract. Earlier this year, I needed to move into a two bedroom and Rikki came through once again :) I can't recommend him enough!

Sherrylene · 12 June 2022

★★★★★ 1/5

Google

I have been renting with Get Living London (GLL) for over a year now, and have been thoroughly disappointed. GLL are painfully slow when communicating with their residents, with the Belvedere Relationship Management Team being particularly sluggish. In future, I shall attempt to communicate by carrier pigeon, or perhaps through smoke signals, as it is evident that no-one is actively managing their email accounts. GLL appear to be neglecting the fundamental basics, and cannot adequately 'look after' their residents. As highlighted in numerous past reviews, communication is incredibly slow and chaotic. A simple issue (i.e. a broken window) can easily turn into a two-month long endurance test involving redirected emails and delays. In fact, on two occasions, maintenance has entered our flat without our permission after failing to show at the original scheduled date/time. On one occasion, our valuables and documents (i.e. cash, passport, watches etc) were on show as we had just returned from holiday. Upon returning from work that day, maintenance had been completed despite not having been rescheduled. For those seeking a new home, I suggest looking at alternative management companies. GLL is just a shadow of its former self.

Nad · 13 June 2018

★★★★★ 1/5

Google

Was interested in renting with them but it looks like they're mostly 1 star company. Most of the 5 star comments are obviously paid for (they don't even try to hide that in the way they phrase their comments hah) . I went for a viewing 2 years ago and the agent refused to give me a rough quote on the heating bills (as they try to sell you the underfloor heating as a perk but don't tell you how much it will cost you) . It's good to see that I stuck with my gut feeling and gave a pass since it seems 2 years later they still provide bellow sub-par service.

Radu · 13 June 2018

★★★★★ 1/5

Google

Am in my second tenancy with Get Living London and would absolutely not recommend. We were transferring between GLL properties in 2016 as we wanted somewhere different and the process would best be described as frustrating and chaotic. Almost everything they told us was incorrect - sometimes we'd find out weeks later, sometimes hours later. Staff were either extraordinarily poorly informed or would just outright make things up if they didn't know. They are extremely poor at responding to emails from tenants. While they are happy to give demands and short deadlines from tenants, they will leave emails regarding deposit returns and tenancy transfers unanswered for weeks - calling them out on Twitter for a few thousands people to see was the only way to illicit a response. If you want to live in this part of Stratford look to find a smaller landlord in the nearby Chobham Manor development, or try Stratford High Street.

Niall · 13 June 2018

★★★★★ 1/5

Google

Nice flats but awful estate agents. Absolutely chaotic. - When fixing my creaky bed, they entered the wrong bedroom, created a hell of a mess and damaged my flatmate's shoes. No compensation. - Emails repeatedly ignored. - When I communicated that I would be moving out, acknowledgement and progress reports were hard to come by. - Repeatedly fail to change the direct debits for the flat, incorrectly billing us for a number of months. All in all, a pretty poor service and annyoying to have to chase a company you're paying £700 pcm to.

Iwan · 13 June 2018

★★★★★ 2/5

Google

They do reply to emails quite promptly now and they are generally friendly, but it won't be enough if action is never taken: 1) The inventory list is wrong - it says yes for lots of kitchenware and bedroom items (e.g. pans, duvet etc.), which have never been provided. The management said they will send me an updated list - it's the 7th day and I haven't heard back. 2) One of the window lock is noted to be broken during move-in checking, and repair is yet tot be arranged. 3) When I viewed the flat, the agent said carpet flooring in bedroom will be replaced. 'Yes the carpet needs to be replaced by a new one', she said. When I moved in two weeks later the carpet was definitely not new. I don't think they have done professional steam/dry cleaning neither. Thinking back now I should have put it written instead of trusting them - but I guess they simply shouldn't have lied. 4) A minor point - the vacuum cleaner provided is awful. Would be good if they at least clean it up before handing over to a new tenant.

V · 13 June 2018

★★★★★ 2/5

Google

As people have said previously. Fantastic area, great flats and neighbourhood. But unfortunately the service of GLL is very poor and unprofessional. Every time I had to deal with them I had to constantly chase. They never called me back when they said they would do, every time I called, I had to explain everything again as they seem not have anything from my previous conversations in their system. Very frustrating. They are always friendly and nice to talk to, but not very professional. They have to deal with a lot of properties and might be understaffed, but it's something they have to get a grip on. Soon two towers with even more flats will be finished and a few more hundred flats will be added to their responsibility. They better start now to teach their staff better.

Markus · 13 June 2018

★★★★★ 5/5

Google

I found the whole process of finding an apartment so easy and stress free and in particular I would recommend talking to Deontae who found me the most incredible apartment. Not only did he find me a beautiful place to live, he was extremely courteous, friendly and helpful throughout the whole process. He even got my little daughter a moving in present! Even after I moved in he always says hello when we meet and asks how we are getting on and seems genuinely interested in how we are doing. He is a credit to Get Living London and I cannot recommend working with him highly enough.

Michelle · 13 June 2018

★★★★★ 5/5

Google

I'm surprised by the negative reviews because my experience has been the complete opposite. Brunelle our relationship manager was fantastic in helping us secure the house, incredibly helpful, knowledgable, quick to respond and went out of her way to help us secure the house. Having rented in London for over 5 years and gone through numerous letting agencies, Get Living London's service standards and quality of housing have been much, much higher. Other than the obvious benefits (no fees, new builds, free hyperoptic) any time I've had an issue or required maintenance staff have been quick to respond and provided solutions promptly. Since moving in to the house we’ve had some minor issues which have been dealt with almost instantly by our property manager Kate. She’s even replied to our emails and logged jobs to be done on her day off. Great property, great service, great staff.

Myles · 13 June 2018

★★★★★ 5/5

Google

Fantastic and seamless experience with Emily Smart, Janice Wall, Nick Marston and Abdul Jalil. Very fast response throughout the whole application process. Special thanks for Abdul showing me multiple but targeted options at the room tour.

Yan · 4 August 2024

★★★★★ 5/5

Google

Danielle - check in move in date - Was super helpful, really friendly. Fabulous

Aysha · 2 April 2026

★★★★★ 5/5

Google

The great thing about GL is the maintenance team who are there in a flash to help fix any problems. We recently had a visit from Mark to fix our boiler who was incredible - he really made sure to get to the root of the issue and even helped with a separate issue whilst he was on his visit. A really excellent customer experience.

Beth · 12 June 2022

★★★★★ 1/5

Google

worst ever. unbelievable disorganised and no communication at all. They will be very happy to take your money at first instance. However, if there is any issue they will continually ignore you until you ultimately give up. I had heating issue which was not fixed for over three weeks in the middle of winter and they continuously make false promise that the engineer will be out or the issue is now fixed and try again, when the issue is actually not resolved. some of the furniture is damaged toilets don't work. The flats are fine from outside but there is huge problems with many things inside the house and lack of communication and lack feedback from the Landlord.

Ahmed · 13 June 2017

★★★★★ 5/5

Google

One of the easiest and most comfortable companies in the renting space. The homes in E&C are super comfortable and come furnished with all the immediate needs for a renter who wishes to live in London. Chloe, my relationship manager has been so great with any problems I have and there's always an immediate solution to all my needs. The club room is great place to work/study/relax. Overall, 10/10 for comfort, value for money and location.

Saloni · 13 June 2019

★★★★★ 5/5

Google

Huge thanks to Ryan from the maintenance team for his speedy repair of our dishwasher

Daniel · 12 June 2022

★★★★★ 4/5

Google

Extremely happy with the way Get Living have handled the coordination to get a car parking bay, underneath the building. A slow start to to the process however, was rectified and have had brilliant correspondence throughout the process - with daily updates. Big shout out to Rayah Bennett for all the effort!PositiveResponsiveness, Professionalism

Samuel · 12 June 2021

★★★★★ 5/5

Google

Vadym was really helpful in resolving my issue with the parcel. I had a delivery in the wrong Renz box and he helped me resolve it right away efficiently.

Sapna · 14 December 2023

★★★★★ 5/5

Google

Get Living is awsome, made even more special by the great people working there. Special shoutout to Alba who has always been incredibly helpful, especially with sorting out the parking situation for us. Thank you Alba.

Emanuel · 12 June 2023

★★★★★ 5/5

Google

I really like how GetLiving handle their properties. The flat I moved in was super well maintained, it really looked like brand new. I’m particular I’d like to mention my Leasing Associate, Maria Botella, who has always been professional, responsive and reliable, but also friendly, smiley and approachable at the same time.

Marta · 12 June 2023