Get Living London reviews

★★★★★ 5/5

Google

Anna was super helpful throughout the whole process. She was very responsible and responsive. Would recommend her to anyone looking to move into Stratford.

Huang · 24 September 2024

★★★★★ 5/5

Google

Special thanks to my leasing manager Mr. Rikki Lam who had assisted me a lot in renting the place and my gratitude also go to Ms Nicola as well as Kaitlin for their great help in my removal. My special gratitude to Alba and Kaitlin as well for their great help all the way. Great team with fast response and positive support.

Vivian · 12 June 2023

★★★★★ 5/5

Google

Great place to live, nice flats and nice area. Many thanks to Daiva, as she helped us a lot during our first days here.

Dmitry · 12 June 2022

★★★★★ 5/5

Google

Francesco Vertaglio was very helpful, professional, efficient and friendly. He helped us at every stage of the process, making it simple, easy and quick.

E · 12 June 2022

★★★★★ 5/5

Google

Ernest Beresford has been unbelievably helpful as my daughter has moved into her flat. It’s made it easier seeing a friendly face!

Rachel · 17 October 2024

★★★★★ 5/5

Google

Great experience on the last day trying to move into our flat, Thanks to Charlotte and Fahad and a special thanks to Zainab for staying late and getting it over the line. Great team.

Dunmola · 12 June 2020

★★★★★ 1/5

Trustpilot

Lived here two years

Worst accommodation/ landlord I have ever experienced.

Nick · 9 July 2026

★★★★★ 5/5

Google

I would like to express my sincere gratitude to Zainab Fayad for her exceptional customer service. This was by far the quickest and easiest move in experience I had in London. She was prompt in responding to any queries that I had and always kept me updated on the progress of my rental application. Would recommend their homes with no hesitation!

Yohan · 12 June 2023

★★★★★ 5/5

Google

Von was so friendly and helpful, he really went out of his way to make everything go as smoothly as possible for us!

Laura · 12 June 2022

★★★★★ 5/5

Google

I lived in Insignia Point for almost 2 years. I can say that Get Living was exceptional throughout the tenacy period, had only a few issues with the flat, and when those were raised the people were always very helpful on assisting, especially the relationship managers Kate and Charles. The tenants' app is also very useful as you can easily ask for a repair and the request is addressed very promptly.

Manos · 12 June 2022

★★★★★ 5/5

Google

Special thanks to Nimmi Alum, she was a pleasure to deal with answered all my queries quickly and efficiently, true reflection of great customer service. Thank you Nimmi!

Angelah · 12 June 2021

★★★★★ 5/5

Google

GetLiving team, especially Claire and Zareena, were extremely helpful during the application process. Very happy with the service we received and the new place we can call home!

Viktar · 12 June 2021

★★★★★ 5/5

Google

Excellent. They specifically arranged for Chinese-speaking staff member to help with communication, and all the problems we encountered were resolved. They were very patient in handling the process.

潘兆民 · 13 January 2026

★★★★★ 5/5

Google

Review particularly for Sophie Cohen. She's probably the best person I've ever dealt with. She was empathetic and understanding, she knew what she was doing, she didn't over-promise, but definitely over-delivered. She accommodated one of our parking requests, and went through some trouble to try to find the best possible outcome for us. Most importantly, her communication skills were excellent. I didn't have to consistently chase or bother her for any updates or progress. If all people at Get Living London would be like her, it would a very smoothly run place.

Fatima · 12 June 2020

★★★★★ 5/5

Google

Zareena was super helpful with the process of renting our new flat. She was patient, informative and quick to respond throughout the process and Get Living’s system was easy to navigate.

Jennifer · 12 June 2020

★★★★★ 5/5

Google

Since the first contact, Rikki and Charlotte were very helpful and attentive showing all flats and possibilities we had. During the renting process Rikki, Rayah and Zainab from Get living staff were amazing again. The flat and the neighborhood are amazing, and all Get Living staff are being amazing on the maintenance of everything and with our requests. I strongly recommend Get Living.

Mauro · 12 June 2020

★★★★★ 5/5

Google

My husband and I have just moved out of Laurel Point after living here for over 2 years. It’s been hands down the best place we’ve lived in whilst in London! The area has everything you need, the flat is modern and the service from Get Living is great. They took care of everything from replacing a lightbulb, fixing a heater valve, etc. Can only recommend! :)

Katarina · 3 October 2024

★★★★★ 5/5

Google

Great experience renting so far. Special shout out to Davide, Chantal and Von for making the process quick and easy.

Krzysiek · 12 June 2022

★★★★★ 5/5

Google

Ryan was excellent and fixed my refrigerator quickly and efficiently. The service from Get Living is as always top notch.

Anuradha · 12 June 2022

★★★★★ 5/5

Google

Our agent Francesco has been very responsive and thorough in following up our tenancy agreement. I really appreciate his assistance.

Kristy · 12 June 2022

★★★★★ 5/5

Google

Happy with my experiences so far. Thanks to Rikki Lam and Zainab Fayad, they provide great help on the home moving. Quick to respond and friendly.

Isaac · 12 June 2021

★★★★★ 4/5

Google

We will move from 31st August to Emperor House first floor but process seems to be very easy. Although website is not updated. But when you meet the staff all seems to be customer focused, Charlotte Goodyear great communication. Victoria Lebedzinskaite most crisp and sharp truly professional down to earth she does everything in one go, obviously its team effort so well done so far please keep helping us in future. I hope everyone will get same support and help.

SUSHIL · 13 June 2019

★★★★★ 1/5

Google

Thankful its nearly over. Can't get out of here fast enough. You better hope nothing breaks... or they'll take over a month to fix it! Not ideal when you've got kids running about the place. The two biggest negatives. 1. Maintenance: Everything takes weeks and weeks to fix, from chairs to cheap curtain rails. 2.The "relationship" managers: I'm not sure they should have relationship in their name as they honestly can't manage them. Who knew you could be rude to your customers and still be a manager over a year on? I'll refrain from naming names but all of our conversations were fruitless and frustrating. Emails? Weeks to reply, when they do they are very rude. Calls? Oh they'll answer and make promises to get right on it but you'll never hear again In person? delightful... but more fake promises. 3. If you drop in to the office you'll find them sat around a table joking around... not working to resolve your ongoing maintenance issues. God knows how they'll deal with the hundreds of new flats that are about to be opened. I'll be saying a prayer for the new residents.

Hannah · 13 June 2019

★★★★★ 1/5

Google

I really do not recommend GLL to no one. If s not worthy. Flats are quite pricey but service is out of control. Extra headache for no reason. How many times I need to send a email or call to the office to fix one single problem? No response!!! Since i moved in, im only dealing with some stupid issues what needed to be fixed before my actual moving date. Very poor manager and management. It took 3 months and 3 visits to fix my curtain rail. They may forget to book your problem in to the system for maintenance job. I recently called them up few times just to double check if they booked me in, but belive me or not, they did NOT. So i rebooked it again. ( i will double check definitely again) They will promise you to fix everything and u will believe them, but end of the day they always lying.

Agnese · 13 June 2019