Get Living London reviews

★★★★★ 1/5

Trustpilot

Worst agency I ever had to deal with

Worst agency I ever had to deal with. Completely spineless when it comes to communication. Avoid like the plague.

Carlos · 21 October 2025

★★★★★ 5/5

Google

Tibor was exceptionally fast and more than adequate with his service. Kudos for going beyond and finishing the task (curtains needed fixing) within half hour!

Ravinder · 12 June 2023

★★★★★ 5/5

Google

Thanks to Francesco Vertaglio the renting journey was smooth! He helped with every question along the way and made sure we had a positive experience

Dauren · 12 June 2023

★★★★★ 5/5

Google

I had a wonderful experience finding an apartment with Anna. I wasn’t able to travel and she was so patient sending me floorplans and videos of apartments so that I felt comfortable making the decision remotely. She was incredibly responsive, even with a 5 hour time difference. Would definitely recommend!

Nicole · 3 October 2024

★★★★★ 5/5

Google

The maintenance team was very efficient - visited the next day after my maintenance request was put in. Tibor from the maintenance team replaced my broken washing machine within 30minutes, was very friendly in the process and went above and beyond to offer looking at other issues in the flat too.

Hue · 12 June 2022

★★★★★ 5/5

Google

Surprised by the quality of their furniture, stylish and professional, we really love the style. Location also great, big WestField mall nearby, train stations, tube stations, big Olympic park, love it. Staff also really nice, gave us very detailed instructions and had an comprehensive moving in induction. Thanks for the work!

Tankery · 12 June 2022

★★★★★ 5/5

Google

Great service provided. The staff members that oversaw the application process (Zainab Fayad&Dave Osborne) were extremely helpful, patient and reassuring. They ensured our experience was as straightforward as possible.

Will · 13 March 2024

★★★★★ 5/5

Google

I recently completed the contract process. Zainab was extremely helpful and assisted with all my queries along the way. Good customer service!

Farzanah · 16 August 2023

★★★★★ 1/5

Trustpilot

Disgraceful landlord. Steer clear.

Disgraceful landlord. We rented with GetLiving for 12 months, after which they proposed to hike the monthly rate up by £200 for renewal. For this, they offer very little in return compared to any other cladded tower block from which they also fleece current and prospective tenants. You are not a person in their eyes, just a vessel to satiate investor profits. If landlordism wasn’t already a leech on society, by renting with this company you will find yourself right in the belly of the capitalist pig. Steer clear.

Randers · 15 September 2022

★★★★★ 5/5

Google

It is great to have concierge service in a building. Especially Vadim is a very helpful and responsible person. Helped with many small requests.

Юля · 12 June 2023

★★★★★ 5/5

Google

Zareena and Davide were very helpful, responsive and guided me through all the process of getting a home. Kudos to you and to getliving!

Alexandre · 12 June 2023

★★★★★ 5/5

Google

Moved in recently and been nothing but bliss, Had a bit of issue with our fridge in a furnished flat but Ryan From the maintenance teams sorted us with a new fridge within the day so absolutely amazing, the guys a champion and the Get living team have smashed it.

Vrushank · 12 June 2022

★★★★★ 5/5

Google

Valuable support provided by Saira and James (updated Mar 2022). They processed my request efficiently and quickly. Great experience working with GLL while moving into a new flat (updated Jan 2022). Chantal and Davide processed everything efficiently and quickly for us, and caused us no issues at all. Highly recommended!

Kshitij · 12 June 2022

★★★★★ 5/5

Google

Great work by the maintenance team as usual. Reported an issue late last night and it was sorted straight away this morning. Tony, the engineer, was very friendly and sorted things out quickly. I also mentioned a leaky shower head we had and he fixed it on the spot.PositiveResponsiveness, Professionalism

Eliot · 12 June 2022

★★★★★ 1/5

Trustpilot

Getliving plays tricks on the lease

Getliving office plays tricks on the lease. Our agreement in offer is 24 months rent with 12 months break clause and we are required to pay 12 months in advance as we are students. Then they wrote the lease without a tenant break clause for us but included "landlord break clause" section for us to sign. They made it an unfair lease in this way. Futhermore the landlord break clause says: "we may end the tenancy by... any time after 6 months". We will pay the rent 12 months in advance and they may end tenancy in 6 months??? When I ask for 12 months break clauses for both tenants and landlord, they kept landlord break clause as it is. They didnt include "tenant break clause" section but added "giving notice before end of fixed term" section for us saying "you may give us notice of your intention to end the tenancy". giving notice?Intention to end tenancy? They made it so vague, unlike they how they wrote "landlord break clause" saying "we may end tenancy...". See the tricks they play? When I asked them to edit, they refused and replied "clauses come fixed as they are". They wrote "landlord break clause" section properly for them, and wrote "giving notice" section very vague for us. I was thinking fine if they dont want to do break clause, I asked for 12 months rent without any break clause instead and they said OK and changed it. The lease becomes 12 months but the landlord break clause at 6 months is still there.... When I asked again if they can remove all break clauses he said the "landlord break clause is the clause we put in all our leases for students paying in advance". They require us students to pay 12 months in advance and include landlord break clause that may evict us after 6 months??? They play tricks on the lease to us students and I can show you how exactly they wrote it if you want to know. We already paid holding deposit and if you have any suggestions for me please let me know.

Henry · 12 August 2022

★★★★★ 5/5

Google

Great service from Ryan fixing our dishwasher, very friendly and efficient! even offered to have it replaced (it wasn't necessary in the end). We contacted Get Living about the issue and he was working on it in less than 24h, very happy with how quickly it was sorted out.

Diego · 12 June 2022

★★★★★ 5/5

Google

Claire and Zainab! Thank you so much!!! I'm new to UK so there were some difficult challenges to overcome. But Claire and Zaniab assisted me to sort out all the problems! They always answered my questions promptly and they wewe always kind and professional! Thank you very much again! I can't wait to move in to my new home!

Byeongcham · 12 June 2020

★★★★★ 5/5

Google

My partner and I have rented two properties through Get Living and have always had a great experience with the team. We've recently added a car parking spot and the process for that has also been really easy. Would highly recommend the area and renting through Get Living

Tom · 12 June 2022

★★★★★ 5/5

Google

I requested maintenance from Get Living. KEVIN B & RYAN came both professional, well knowledges and came to fix the fridge issue. Extremely polite and great customer service. They deserve 10 stars!!!! Get Living should be lucky to have a great team like these guy!!!PositiveResponsiveness, Quality, Professionalism, Value

H · 12 June 2022

★★★★★ 3/5

Google

Overall I’m very happy with my time in east village and I would do it again. However management has neglected security issues and anti social behaviour happening around the area and those desperately need to be sorted.

Arnold · 12 June 2023

★★★★★ 5/5

Google

Claire was really helpful and response on time. She helped us with the move-in process twice and was being really helpful.

Zizhao · 12 June 2023

★★★★★ 4/5

Google

Overall a positive experience. Issues with fobs not working on moving day. Maintenance issues so far dealt quickly and professionally. Removals access to loading bay has to be booked in advance but we weren’t told about it.

Esther · 12 June 2023

★★★★★ 5/5

Google

Great thanks to Mr. Ryan Walker and the Getliving maintenance service. The dishwasher in our flat went wrong in the evening and he managed to fixed it the next morning, which is amazing! Great experience living here☺️

Yue · 12 June 2023

★★★★★ 5/5

Google

Outstanding support provided by Zainab Fayad and Dave Osborne. They were very helpful during all my tenancy process. I had all my questions clarified before signing the contract. It made me feel very confident about Get Living.

Lucia · 12 June 2023