Get Living London reviews

★★★★★ 5/5

Google

Anire has been beyond exceptional in her communication. She consistently responded to my queries promptly and helpfully. Glad to have her help and rent with Get Living.

Nyamdavaa · 11 August 2024

★★★★★ 5/5

Google

Had an amazing 1 year with Get Living @ Tantallon House! The amenities and the people are amazing! Especially Anire was so helpful! made the moving in and moving out super smooth!

Smriti · 16 April 2024

★★★★★ 5/5

Google

I'm having a positive experience, so far. Ani has been very professional and responsive in scheduling viewings and answering all enquires. The whole process has been fast and smooth. I recommend :).

André · 16 April 2024

★★★★★ 5/5

Google

Anire Omamogho was a great help to me.

Yu · 16 April 2025

★★★★★ 1/5

Trustpilot

Unreasonable and Invasive Refund Policy

I’m deeply disappointed by my experience with Get Living. After a tenancy application fell through due to multiple issues , they rejected my application and are now refusing to refund the holding deposit I paid, unless I provide them with my bank statement. Let me be clear: I have already provided my full bank account details for the refund, which has always been sufficient with every other organisation I’ve dealt with. Their demand for a personal bank statement is not only invasive and unnecessary, but entirely unjustified. Under UK consumer and tenancy law, including the Tenant Fees Act 2019, a holding deposit must be refunded within 7 days if the landlord or agent chooses not to proceed with the tenancy. Additionally, under the Consumer Rights Act 2015, businesses are not permitted to impose unreasonable barriers to refunds. Withholding my money unless I provide confidential financial documents that have no bearing on the refund process is a clear violation of this principle. It’s extremely concerning that a company of this size is using these tactics to delay or discourage legitimate refunds. I have raised a formal complaint and will escalate this to The Property Ombudsman and Trading Standards if this is not resolved promptly. If you’re considering renting with Get Living, be aware of their obstructive and questionable refund practices. Tenants deserve better !

LS · 5 June 2025

★★★★★ 5/5

Google

Thank you Anire Omamogho for arranging flat viewings for me and helping securing a flat to rent. Exceptional comms. Very pleased with the process. Thank you for finding a flat that would match all my requirements!

Yulia · 26 August 2023

★★★★★ 5/5

Google

It was my first day moving into getliving and the whole process was great, the staff were all very patient, especially Samuel who was always quick to respond to our various questions, and Zareena and the handover sir were also great. Finally moved into my new home!PositiveResponsiveness

Guo · 26 August 2022

★★★★★ 4/5

Google

I have recently moved in and I'm really enjoying my experience so far. In particular, I want to express my gratitude to Persapel. From the moment I moved in, Persapel reached out to check in on me and see if everything was going well with my move-in process. I was surprised by how quickly she responded to my emails, addressing any questions or concerns I had. If you're looking for a place where your comfort and satisfaction are a top priority, I recommend Get Living :)

Dahm · 30 October 2023

★★★★★ 4/5

Google

I would like to rate a 5 star for Anire, she has been really helpful and supportive throughout the whole rental process. Haven’t given the 5 star as the maintenance do take a while to be done, but other than that my living experience here are pretty good.

Jane · 16 April 2025

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with Get Living. After being evacuated from The Filigree due to serious safety issues, I was placed in temporary hotel accommodation for nearly two months, with no clear communication about when I could return to my home. After weeks of silence, I was finally offered the chance to move into a much smaller studio flat, not as a temporary solution, but as my only option going forward. It was made clear that it was either take it or be left with nothing, and I was given no support whatsoever to manage the move, despite the huge disruption and cost. To make matters worse, staff entered my flat without any notice or permission, which I only discovered through my home security camera. I tried to speak to them through the microphone, but was completely ignored. Later, I received an email saying that they would be accessing flats again using management keys without confirming a specific time, something that is both unacceptable and invasive.

Margherita · 10 April 2025

★★★★★ 5/5

Google

I applied to be a tenant and Ani was very quick to answer all my questions and guide me through the process. I can't wait to be actually there in my apartment

Gulum · 26 August 2023

★★★★★ 5/5

Google

I stayed there for around one year and it had been a really fantastic experience with Get Living. The location is nice and convenient. You can easily go to city center and there are various shops and restaurants like Asian or South American food. Sainsbury and Tesco are also close to it. The facilities of my property are fantastic and new. But what makes this place so special is the team who runs this place. Alexis David helped me to move in smoothly and the manager Danielle helped me on different matters a lot. The reception team is very nice as well. They are always there and glad to help you out. Manager Desiree Giudice helped me to move out very smoothly. I don't have to struggle to take my deposit back. The management team overall is very good and they can help you deal with things very quickly and efficiently. They usually respond to my queries by the next working day. They have a great maintenance team that you can rely on. The manager Skye Campbell runs the team very well. Guys in the team like Karpa can really manage some difficult tasks. And usually it only takes less than two working days to complete the working order. It is much quicker than my previous experience with other teams. It is a very nice place and managed by very nice people. It absolutely deserves its price.

Albert · 26 August 2023

★★★★★ 5/5

Google

In my viewing progress, I was 100% satisfied with Anire. She has patience and professionalism! At the time of booking, I had only booked one property’s viewing, but she showed me three properties, and I was able to choose the one I was happy with.

Zhang · 16 April 2025

★★★★★ 5/5

Google

Have lived here for two years now and will be the third. Super love Anire's service, prompt and courteous replies and the recommended properties are perfect! Recommend everyone who goes to school in the neighbourhood to consider getliving's housing, it's really good value for money.

GUO · 16 April 2025

★★★★★ 5/5

Google

Great room and service. The staff from GetLivng (Anire is the one guyss) has been really kind and helpful !

Yibo · 16 April 2024

★★★★★ 1/5

Trustpilot

They are professional scammers

They are professional scammers. They ignore emails, send over the lease agreement at a differently agreed price at the last minute after you paid the reservation fee one month in advance.

Davide · 25 May 2026

★★★★★ 5/5

Google

I must praise Anira. She loves her work and is very responsible. Even when she was sick, she still remembered to reply to my email. Her professionalism and thoughtfulness made me feel very secure during the renting process. I strongly thank her!

Amelia · 16 April 2025

★★★★★ 5/5

Google

I highly recommend that future clients contact Anire from Elephant Central for their queries and requests ; I was provided with excellent service and communication, and was able to reserve my accommodation at Elephant Central in only two days! Great work!

Lora · 16 April 2025

★★★★★ 5/5

Google

whatever arises in regards to maintenance and servicing by the moment I communicate that to Sara it has been resolved flawlessly efficiently and immediately! Thank you so much Sarah Carvalho Hilmi you are a doer and problem solver!

Evangelia · 26 August 2022

★★★★★ 5/5

Google

The furniture in this apartment is very new. And comfortable to live in here! The staff are very enthusiastic, especially Kristian. He is very friendly and helps us. There was a big Sainsbury downstairs and we could buy lots of food at any time so we wouldn't starve🤣🤣🤣 …

Phoenix · 26 August 2020

★★★★★ 5/5

Google

At the beginning of June, I started looking for a flat in the Elephant & Castle area. I was lucky because I met Anire from the Get Living team. Anire helped me find the exact apartment I wanted and provided a lot of support during the rental process. I will be moving into my new flat in the first week of July. I'll refresh my comments for my impressions after moving into the flat.

Fulya · 26 August 2023

★★★★★ 1/5

Trustpilot

Disgraceful customer service, overpriced horrific

Disgraceful customer service, can’t even do basic jobs like arrange direct debits, but somehow the tenant is always to blame. Messed us around at every interaction from pre-move in to post-move out. Overpriced for a basic apartment and no amenities, and it costs an extra fortune on top to secure a patch of concrete to park a car, as well as the buildings are unsafe as the doors are always broken, terrible parcel room and bin room systems. They seemingly paid for the cheapest contractors possible who left the fire door a mess when coming to fix it, then tried to take money out of our deposit for the damage they left. No attention to detail the entire tenancy until they spotted every hair and speck of dust upon moving out and tried to charge for it, despite it being in a better state than at moving in. Terrible company, DO NOT RENT HERE.

Ezri · 22 November 2024

★★★★★ 5/5

Google

Good place to live and the reception staff Anire was kind and responsible!

Zhiyu · 16 April 2024

★★★★★ 5/5

Google

Thank you for Anire, she is really kindly person who help my friend rent a suitable apartment in 1 week.

Song · 14 October 2025