Trusted Agent profile · London
★★★★★
161 reviews across 2 platforms
38 New Kent Road, Elephant & Castle, London, SE1 6TJ
Get Living's office in London, at 38 New Kent Road, is rated 4.0 out of 5 across 161 reviews on two platforms, including 127 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleFive stars for Desiree Giudice, she’s really helpful and helps us solve out all we need for the moving out and releasing deposit in only two days. Unbelievable efficiency and she deserve this :)
Hi Ying, Thank you for your kind review. Its lovely to hear you have had a great experience with Get Living. … More
1/5
TrustpilotFLATS FALLING APART.
FLATS FALLING APART. We are paying over £3,000 for a property that is a health and safety hazard with no clear dial settings on the oven. The kitchen itself is falling apart with the door fronts cracked and chipped with the cheep quality lacquer pealing off. The hot water tap never runs hot, the carpets are disgusting with past tenants stains all over them. We have flagged this with Get Living and they have said they will not update any of the above. Am looking to move property.
5/5
TrustpilotSatisfied
Many people dislike them but honestly I think they are doing an amazing job. I used to rent from private landlords without heating refusing to fix the oven etc. They would always come in time, would fix anything I submit a ticket for the next day. The apartment is lovely - yes sometimes it's loud, sometimes neighbours are not respecting the communal areas but issues are resolved within a few days. I'd strongly recommend them even now that their prices have gone up it is a good value for money.
1/5
GoogleGetliving office plays tricks on the lease. Our agreement in offer is 24 months rent with 12 months break clause and we are required to pay 12 months in advance as we are students. Then they wrote the lease without a tenant break clause for us but included "landlord break clause" section for us to sign. They made it an unfair lease in this way. Futhermore the landlord break clause says: "we may end the tenancy by... any time after 6 months". We will pay the rent 12 months in advance and they may end tenancy in 6 months??? When I ask for 12 months break clauses for both tenants and landlord, they kept landlord break clause as it is. They didnt include "tenant break clause" section but added "giving notice before end of fixed term" section for us saying "you may give us notice of your intention to end the tenancy". giving notice?Intention to end tenancy? They made it so vague, unlike they how they wrote "landlord break clause" saying "we may end tenancy...". See the tricks they play? When I asked them to edit, they refused and replied "clauses come fixed as they are". They wrote "landlord break clause" section properly for them, and wrote "giving notice" section very vague for us. I was thinking fine if they dont want to do break clause, I asked for 12 months rent without any break clause instead and they said OK and changed it. The lease becomes 12 months but the landlord break clause at 6 months is still there.... When I asked again if they can remove all break clauses he said the "landlord break clause is the clause we put in all our leases for students paying in advance". They require us students to pay 12 months in advance and include landlord break clause that may evict us after 6 months??? They play tricks on the lease to us students and I can show you how exactly they wrote it if you want to know. We already paid holding deposit and if you have any suggestions for me please let me know.
1/5
TrustpilotWorst agency I ever had to deal with
Worst agency I ever had to deal with. Completely spineless when it comes to communication. Avoid like the plague.
1/5
TrustpilotDisgraceful landlord. Steer clear.
Disgraceful landlord. We rented with GetLiving for 12 months, after which they proposed to hike the monthly rate up by £200 for renewal. For this, they offer very little in return compared to any other cladded tower block from which they also fleece current and prospective tenants. You are not a person in their eyes, just a vessel to satiate investor profits. If landlordism wasn’t already a leech on society, by renting with this company you will find yourself right in the belly of the capitalist pig. Steer clear.
1/5
GoogleGetliving office plays tricks on the lease. Our agreement in offer is 24 months rent with 12 months break clause and we are required to pay 12 months in advance as we are students. Then they wrote the lease without a tenant break clause for us but included "landlord break clause" section for us to sign. They made it an unfair lease in this way. Futhermore the landlord break clause says: "we may end the tenancy by... any time after 6 months". We will pay the rent 12 months in advance and they may end tenancy in 6 months??? When I ask for 12 months break clauses for both tenants and landlord, they kept landlord break clause as it is. They didnt include "tenant break clause" section but added "giving notice before end of fixed term" section for us saying "you may give us notice of your intention to end the tenancy". giving notice?Intention to end tenancy? They made it so vague, unlike they how they wrote "landlord break clause" saying "we may end tenancy...". See the tricks they play? When I asked them to edit, they refused and replied "clauses come fixed as they are". They wrote "landlord break clause" section properly for them, and wrote "giving notice" section very vague for us. I was thinking fine if they dont want to do break clause, I asked for 12 months rent without any break clause instead and they said OK and changed it. The lease becomes 12 months but the landlord break clause at 6 months is still there.... When I asked again if they can remove all break clauses he said the "landlord break clause is the clause we put in all our leases for students paying in advance". They require us students to pay 12 months in advance and include landlord break clause that may evict us after 6 months??? They play tricks on the lease to us students and I can show you how exactly they wrote it if you want to know. We already paid holding deposit and if you have any suggestions for me please let me know.
1/5
TrustpilotGetliving plays tricks on the lease
Getliving office plays tricks on the lease. Our agreement in offer is 24 months rent with 12 months break clause and we are required to pay 12 months in advance as we are students. Then they wrote the lease without a tenant break clause for us but included "landlord break clause" section for us to sign. They made it an unfair lease in this way. Futhermore the landlord break clause says: "we may end the tenancy by... any time after 6 months". We will pay the rent 12 months in advance and they may end tenancy in 6 months??? When I ask for 12 months break clauses for both tenants and landlord, they kept landlord break clause as it is. They didnt include "tenant break clause" section but added "giving notice before end of fixed term" section for us saying "you may give us notice of your intention to end the tenancy". giving notice?Intention to end tenancy? They made it so vague, unlike they how they wrote "landlord break clause" saying "we may end tenancy...". See the tricks they play? When I asked them to edit, they refused and replied "clauses come fixed as they are". They wrote "landlord break clause" section properly for them, and wrote "giving notice" section very vague for us. I was thinking fine if they dont want to do break clause, I asked for 12 months rent without any break clause instead and they said OK and changed it. The lease becomes 12 months but the landlord break clause at 6 months is still there.... When I asked again if they can remove all break clauses he said the "landlord break clause is the clause we put in all our leases for students paying in advance". They require us students to pay 12 months in advance and include landlord break clause that may evict us after 6 months??? They play tricks on the lease to us students and I can show you how exactly they wrote it if you want to know. We already paid holding deposit and if you have any suggestions for me please let me know.
1/5
TrustpilotHorrible customer experience, flats are falling apart...
Horrible customer experience. I have been a tenant for many, many years and they never respond to any emails. Phoning them is exactly the same, they are never able to give you any information or have the appropriate people come to the phone to resolve issues. Their flats are already falling apart- we had 2 major plumbing issues over the last 2 months that were not promptly resolved. I know loads of tenants in the new buildings who have constantly been having issues with their flats too- so it's not just the old flats that have issues. Sadly, they used to be a good landlord, they have declined steadily over the last 3-4 years in terms of tenant experience. Their rents have gone up by about 25% over the last 3 years. Definitely not good value for money, you are better off with a different landlord in the area. They don't appreciate loyalty either. It's a shame really- I used to be very happy renting with them. Not anymore!
5/5
GoogleThe service here is amazing! Cordelia and the team go out of their way to make sure it’s personal, prompt and effective. It’s no wonder the flats get snapped up so quickly. I wouldn’t hesitate to live here again.
5/5
GoogleI’ve been living here for 1.5 years; this place makes me feel at home. I’ve been in touch with two managers from their consumer team, Chantal and Alexis are amazing!
Thank you for lovely review Judy. We agree Alexis and Chantal are great!
2/5
GoogleDon't bother trying to get one of their so called promotions. They claim to have a referral scheme for existing residents to refer in new residents and both get a voucher of sorts (£150 pp at the time I applied). However they just don't respond to this and no one gets anything. When you follow up on it there is some lame excuse not to give it to you. For a corporate landlord charging what they do in rent this is really bad behavior
5/5
GoogleReally thanks for Francesco's kind assistance and great service when helping me signing the contract, and they alway willing to help and response to my email very quickly. It was truly a great renting experience with Get Living!
Hi Ruiduo, Thank you for your kind words, It's great to hear you have enjoyed your experience with Get Living, We look forward to seeing you at our next event. Kind Regards Jane Reeves General Manager, Elephant Central
5/5
GoogleHad an issue that needed to be dealt with asap, Andrew Robinson from the Maintenance team jumped to the challenge and resolved it so efficiently I never had to get in touch about it again. Thanks Get living for having a great team. Adam M
Thank you for the lovely review, we are so pleased you are happy with our maintenance team!
5/5
GoogleVery nice place to live, good location, very friendly and helpful staff, very clean and modern flat, nice views, excellent transport link, I cant fault it, I highly recommend. I wish I could live there for longer.
Hi alicia, Thank you for your lovely review of Elephant Central. It's been wonderful having you as a resident here. Kind Regards, Jane Reeves, General Manager - Elephant Central.
5/5
GoogleOutstanding customer support by the administration team and very comfortable and stylish apartments to live in. I have stayed in two different apartments in this block, and both offer some of the best views of London you’ll find in the city. Highly recommend.
Hi Samuel, Thank You for your great review. It's so nice to hear you are enjoying your time here. Kind regards, Jane Reeves, General Manger - Elephant Central.
1/5
TrustpilotDo not use Get Living
Applied for a Get Living property, after initially accepting, they then went back on their offer because the information they had about my partner previously living in a Get Living property was incorrect. They waited weeks to tell us, leaving us without accommodation. Then had to chase them multiple times in order to get the advance deposit payment returned. I would not recommend them at all.
5/5
GoogleAlexis, Desiree and the whole team at Get Living have always been so helpful and wonderful to work with as a tenant!
Thank you for your review Lara, so pleased to receive the feedback. Kind regards Jane Reeves, General Manager.
5/5
GoogleDesiree helped me a lot with checking out processing! Fabulous service!
Hi Junchen, Thank you for taking to the time to leave us a great review. I will pass on your kind words. Kind Regards Jane Reeves MARLA Regional Director
5/5
GoogleBest and easiet moving experience. Anire especially is incredibly helpful and quick with replying to inquiries. Could not recommend more.
Hi Jun Suh, Thank you for taking the time to review Elephant central, Its great to hear your kind words about Anire and we will pass these on to her. We all look forward to meeting you around. Kind regards Jane Reeves General Manager
5/5
GoogleFrancesco has helped a lot during my process of making the payment and confirming it. I really appreciated it.
Hi Lili Li, Thank you for reviewing Elephant Central and thank you for your kind words. We will pass this on the Francesco. Kind Regards Jane Reeves General Manager
5/5
GoogleHave been at Get Living in Elephant Central since October. Spotless facilities, very well located and management always keen to help. The monthly events and occasional treats make a big difference especially during trying times. Would recommend!
Thank you for such lovely feedback Fabien. I am pleased to hear you enjoyed the service from the team. Kim Alexander Senior Relationship Manager
5/5
GoogleMy partner and me we really enjoy living here, Tanya Ashley and Owen are a wonderful team and they organize always beautiful events
Hi Michele, Thank you for your lovely review, It's great to hear you are enjoying your time here. We look forward to seeing you are our next event. Kind Regards Jane Reeves General Manager, Elephant Central
5/5
GoogleGreat experience so far, thanks to Samuel and Kristian - highly recommended.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Get Living's London office has 161 reviews across two platforms: 127 on Google, 34 on Trustpilot (across the whole business).
Get Living London is rated 4.0 out of 5 across all 161 reviews, and 4.6 out of 5 on Google from 127 reviews.
Get Living London, 38 New Kent Road, Elephant & Castle, London, SE1 6TJ.
