Gareth James Property London reviews

★★★★★ 5/5

Google

Nikki made the experience of buying my first home as easy and painless as possible! Quick to reply to emails, always helpful at every stage of the process. Would definitely recommend their services to others.

Elliot · 15 June 2019

★★★★★ 5/5

Google

Really recommend Gareth James. I rented a property that they managed for a year and they were always so helpful and friendly and efficient in sorting out any issues.

Laura · 16 April 2023

★★★★★ 4/5

Trustpilot

These guys found our tenants in one day!

These guys found our tenants in one day. And nice tenants they are too!Very impressive!They handled everything well, the only reason to drop one star is the processes were sometimes complicated by dealing with several people at once. Otherwise full marks for professional and friendly service. I will use them again.

Matthew · 29 August 2018

★★★★★ 4/5

Trustpilot

Good Agent!

I appointed Gareth James to sell my property - and they did! Good communication, regular updates, easy to deal with. Jake at Gareth James worked really hard at smoothing out the small issues to ensure we completed in a short time frame.

Victoria · 30 June 2021

★★★★★ 5/5

Google

The whole team are very helpful, knowledgeable and responsive. My flats have always been let within a few days of going live and the tenants have been very reliable. A great team, extremely happy with their service.

Mike · 16 April 2022

★★★★★ 5/5

Google

We sold our house through this agency in March 2016 and they were always friendly, knowledgeable and professional and as helpful as they could be. I recommend using them. Tony and Jon were both very good.

Madeline · 15 June 2016

★★★★★ 5/5

Trustpilot

Fantastic service by Tom Lloyd at Gareth James

I’ve been a renter for several years in my life, and have recently gone back to renting and chose Gareth James to help me find the perfect place.

Sam · 30 March 2023

★★★★★ 5/5

Trustpilot

Lucretia Ricketts is very proffesional

Lucretia Ricketts is very proffesional, patient and engaged in the work. She replies the email very quicly. It is first time when we get such good services. We would recommend Lucretia Ricketts to anyone.

Cornel · 29 March 2018

★★★★★ 5/5

Google

Excellent service and very good communication. Both Jake and Nikki supported me in selling my flat, which took longer than normal due to probate. They are professional, very trustworthy and highly recommended. Thank you Gareth James.

Ling · 16 April 2022

★★★★★ 5/5

Trustpilot

Quick and seamless move

Quick and seamless move. Everyone at Gareth James was so helpful in helping us secure the property. Friendly and responsive, which isn't always the case with estate agents.

Jacob · 23 February 2023

★★★★★ 5/5

Trustpilot

Thanks Mark!

We had a difficult house purchase due to the vendor's personal circumstances. Mark Kuch managed the process for us, without his involvement and attentiveness I doubt we would've made it through. Thanks Mark!

Keri · 27 April 2018

★★★★★ 5/5

Trustpilot

Starting a rental in a new apartment has never been so easy

The entire process was followed with efficiency and precision. Always impeccable communication and quick responses.

Paolo · 16 January 2024

★★★★★ 2/5

Trustpilot

Surprisingly absent throughout the moving process

Myself and my partner have rented properties for many years and never before have we encountered such an absent and unreliable estate agency service. We had to follow up several times on almost every query, speaking to a different member of staff each time and having to re-explain every situation and question.During our move we encountered many hurdles and felt largely unsupported by Gareth James staff, which was very surprising to us considering we had to pay considerable agency fees. Communication was extremely poor and left us with a huge amount of personal belongings left in the property from before our tenancy, which we had to arrange removal of. It’s also worth mentioning that their cleaning staff left all of the gas hobs on for our arrival which was a lovely welcome!It wasn’t all bad, however, we personally found Esther to be helpful and polite, which is a shame considering we were passed around so frequently and weren’t given one sole contact who was responsible for our case.

Pb · 4 October 2018

★★★★★ 5/5

Trustpilot

Straightforward, friendly and professional

A straightforward, fair, friendly, professional approach throughout: our experience of dealing with our particular agent, Mark Kuch, and with the entire Gareth James team. From Michael Walker's initial valuation through to completion the process has been characterised by clear communication, courtesy and professionalism. I'd recommend Gareth James to anyone; house buying and selling can be a stressful experience and an expert local estate agent is reassuring and helps smooth the whole process. Thanks to the whole team I dealt with at every stage.

Elizabeth · 11 July 2018

★★★★★ 5/5

Google

A thoroughly positive experience As the title suggests, we were very impressed with our experience of selling through GJM. Everyone who we dealt with was polite, friendly, and professional. We had other estate agents value the house: Mark won me over with his knowledge of the local market and honest pricing: we had other agents value the property but from ridiculous suggestions on the asking price, to very high commission. The sorts of estate agents who inflate the price, get you to agree to a higher commission on that basis, and then after a few months on the market drop the price to the more realistic level, but with higher commission. It was a tough market and GJM got lots of people through the door. When we accepted an offer, which was lower than we'd expected, GJM didn't tell us to take it immediately (I've experienced previously estate agents pushing us to take low offers for an easy sale; £20k more for an offer doesn't make much difference re an estate agent's commission). We were advised we should be able to get more, and indeed turned down a higher offer for a chain free buyer. Nicki managed much of the process and was superb too: it was meant to be a simple chain and then became complicated when we thought we were near exchange. She persevered and pushed it through, calmly assuring us throughout. I've mentioned Mark and Nicki: the rest of the team, who were all involved in some way, at some point, were great too.

R · 15 June 2018

★★★★★ 5/5

Trustpilot

A thoroughly positive experience

As the title suggests, we were very impressed with our experience of selling through GJM. Everyone who we dealt with was polite, friendly, and professional.We had other estate agents value the house: Mark won me over with his knowledge of the local market and honest pricing: we had other agents value the property but from ridiculous suggestions on the asking price, to very high commission. The sorts of estate agents who inflate the price, get you to agree to a higher commission on that basis, and then after a few months on the market drop the price to the more realistic level, but with higher commission. It was a tough market and GJM got lots of people through the door. When we accepted an offer, which was lower than we'd expected, GJM didn't tell us to take it immediately (I've experienced previously estate agents pushing us to take low offers for an easy sale; £20k more for an offer doesn't make much difference re an estate agent's commission). We were advised we should be able to get more, and indeed turned down a higher offer for a chain free buyer.Nicki managed much of the process and was superb too: it was meant to be a simple chain and then became complicated when we thought we were near exchange. She persevered and pushed it through, calmly assuring us throughout.I've mentioned Mark and Nicki: the rest of the team, who were all involved in some way, at some point, were great too.

Richard · 5 May 2018

★★★★★ 5/5

Trustpilot

Our rental experience

We found Kash very helpful during our house hunt for a rental property. From our first meeting he really understood the perfect place we were looking for and he went above and beyond to find our place.We thank him for all his help and would highly recommend.

Laetitia · 8 December 2018

★★★★★ 5/5

Trustpilot

Great agency

I have rented a property through the agency. Kash the agent was very helpful, as he gave me full details on the process, was available to every question, and dealt all the requests in an assertive way to both sides - us the tenants and the landlord.

Jordan · 7 December 2018

★★★★★ 5/5

Facebook

We received a thoroughly excellent service from start-to-finish. Gareth James really does know the Peckham area, and the property within it, back-to-front. Moreover, they provide really dedicated and proactive assistance. Our purchase was entirely put together from nothing and Gareth James really exerted itself to ensure that the long chain of sales and purchases that had to be put together so that we could buy our house went through without a hitch. Me and my fiancée cannot recommend the firm (with particular reference to Tony Hayward) highly enough. If you're looking to move to Peckham (or, I imagine, East Dulwich and/or Nunhead) I would recommend that you first go to Gareth James.

William · 29 June 2016

★★★★★ 2/5

Google

Renting a small flat in Bermondsey with three other people (we are all students studying in central London). The rent is extortionate but we can expect that for the location (£2700 p/m), for a small, poorly ventilated, unfurnished flat. Anyway, that's not the problem. The problem is with the way the whole thing is handled, we requested to be able to pay rent in lump sums, for our loan etc, but was told it's not an option for one reason or another, never been an issue with other agencies. We have problems with fittings in the property and contacting them about this is next to impossible, but they are very quick to get to us when we are late by a day for rent. The customer services department is shocking, after being sent through three different people via email and phone calls to try and talk to someone regarding a broken door fitting (the door warp since the ventilation is so bad in the space), but 9 months into our tenancy and still no reply. An absolute joke of an agency and will not be recommending them to anyone or continuing my affiliation with them after my tenancy agreement terminates. Pity really.

Michael · 15 June 2016

★★★★★ 1/5

Google

Absolute sharks. Overpriced, and you are given the impression that 1) they are a company that do not understand how to do their jobs, and 2) that even if they did, they still wouldn't because they care so little about the tenants that they house. Incompetent at even the most basic tasks - they repeatedly used the excuse that they emailed the old tenants when failing to inform us of various work they did to the house. If you choose to rent from them, you will have to ask various members of staff for a task to be carried out, you will be told that your property has a different manager on a regular basis, and to top it all off, they will have the temerity to charge you for things that were either broken when you moved in (and subsequently reported to them), or were installed under their supervision to such a low standard in the first place that they were broken from the start. I was charged for a broken bed which was broken when I moved in - quite aside from having to sleep on it the entire year, I was livid when they said that I was responsible for this. They installed a new front lock midway through our tenancy, only to tell us that we had broken it (it was defective when they installed it - maybe they should think about not taking the cheapest option every time?) In short, shocking service. Bad customer interaction, terrible property management, over-inflated prices, and the best thing of all? They told us to get a cat in response to our chronic mice problem, despite their tenancy agreement explicitly stating that we were not allowed pets. The hilarity of it all.

Thomas · 16 June 2015

★★★★★ 5/5

Trustpilot

Very positive experience…

I had a very positive experience renting a flat with Tom at Gareth James Property in Peckham. The viewing was great and all email correspondence was punctual and helpful. Highly recommend this estate agent.

Laura · 8 January 2022

★★★★★ 5/5

Trustpilot

Very efficent and friendly

Gareth James have been quick, helpful, friendly and professional. A breath of fresh air compared to some London estate agents.

Emily · 29 June 2023

★★★★★ 5/5

Trustpilot

Gareth James have been very…

Gareth James have been very professional in renting out my property, which they did very quickly. Tomos has also been very helpful and accessible.

Customer · 21 February 2023