Gareth James Property London reviews

★★★★★ 5/5

Google

From the first meeting, Tomos gave helpful practical advice as well as a strong grasp of the local rental market knowledge. He was realistic in his market appraisal and we worked together to get the property in good order. He and his team found tenants within 2 days at over asking. They were efficient and professional at all times.

Caro · 16 April 2023

★★★★★ 5/5

Google

We recently purchased a property from Gareth James, everyone we dealt with (Genevieve and Nikki mainly) were very helpful, professional and knowledgeable. It made the process so much better having updates via WhatsApp. We enjoyed this personal touch. Many thanks

Haley · 26 August 2025

★★★★★ 5/5

Google

Gareth James have provided us with great customer service throughout our property search. Robyn Sands in particular is always available to speak to and answers questions promptly.

Macy · 26 December 2025

★★★★★ 3/5

Trustpilot

Terrible communication

They sold our house, for which we are grateful, but it was a really difficult process with terrible communication. We kept being promised updates which never came and only materialised once we chased, usually on multiple occasions. I also didn't factor in the added 20% VAT charge on our final bill of Estate Agent fee which was a nasty surprise. Nice people but bad bad communicators so I recommend you avoid them unless absolutely necessary.

Adam · 21 December 2020

★★★★★ 5/5

Trustpilot

New let success.

I’m a long-time client (landlord) of GJ, and in general things tend to run very smoothly. Recent events have led to many challenges for landlords and lettings agents, and I’m pleased to say GJ were supportive throughout, and when the time eventually came (after several months of a specific property development) acted rapidly to make all the necessary arrangements and formalities in time to get the right tenants settled in, within timeframe.

Anthony · 13 July 2021

★★★★★ 5/5

Google

Sophie just saw me through a landlord licence application. Did all the form filling which I hate. Always polite and timely in her replies.Good service. Thankyou.

Gill · 26 December 2025

★★★★★ 5/5

Trustpilot

Faultless

Despite being out bid on yet another lettings property, the staff at Gareth James were faultless. Friendly and caring giving regular updates throughout the process. They really have been the best agency we’ve encountered during this madness. It’s a shame we haven’t been able to sign a property with them yet as I sense they would be fantastic agents.

J&V · 21 February 2023

★★★★★ 1/5

Google

Bad experience with them renting with my partner. Also they advertise in a very irritating manner next to TFL station signboards. Do not recommend. 0/10.

Swarnava · 18 January 2025

★★★★★ 5/5

Trustpilot

Nikki was fantastic and helped make…

Nikki was fantastic and helped make buying my first home as easy and painless as possible! Quick to reply to emails, professional and helpful. Would recommend their services to anyone.

Elliot · 26 March 2019

★★★★★ 5/5

Google

Jake was first class and super knowledge, made the whole process quick and smooth. Would highly recommend.

Daniel · 16 April 2022

★★★★★ 5/5

Trustpilot

We have had a great experience with…

We have had a great experience with Tomos at Gareth James he was so efficient given our quick turn around and went out of his way to get answers to our questions quickly and gave us additional info on the flat including internet and bill providers making the whole experience seamless. This has been our best experience with a letting agents since renting in London

Sophie · 3 March 2022

★★★★★ 5/5

Trustpilot

I had a tricky purchase to make and…

I had a tricky purchase to make and they did everything that was asked of them. Very discrete and very impressive, patient too. Thank you very much.

Red · 14 November 2024

★★★★★ 4/5

Google

Helpful, friendly and got my flat let very quickly. Which is all you require really.

John · 16 April 2022

★★★★★ 1/5

Google

When we moved into the student property in September 2021, we were greeted with black mould in the bathroom and a Sainsbury's bag clogging the toilet. It was clear that the property had not been cleaned professionally. And that was just the beginning of our nightmare. Despite complaining about it from the start, we had to deal with black mould throughout our entire tenancy, in practically every room in the house. We had to submit five maintenance requests in the first two days of living there. And when we thought things couldn't get any worse, mice started appearing in the second month. This was a persistent problem that lasted throughout our tenancy. For the last six months of our time there, the boiler did not work. We called several times to report the issue, but no real solution was met. It just kept going wrong. We also complained about our washing machine smelling like sewers, which was never resolved. We also reported rotten floorboards, but it took the landlord around 20 months to fix them. And in the meantime, I had several accidents in the garden due to faulty decking. The true nightmare, however, really starts here. And as I understand, 15 other properties in SE15 were forced to endure the same nightmare as us. We were hit with a rent increase from £3900 to an outrageous £4875pcm with the excuse of "cost of living pressures." Meanwhile, the landlord owns an exorbitant amount of prime London real estate and likely, while they worried about the hundreds of thousands of pounds of profit they would make that year, we were left to worry about the roof over our heads. (Which, funnily enough, collapsed over my bed in the final two weeks of living at the property!) Returning to the story, we presented a counteroffer on the same day. However, we didn't receive a reply until two weeks later, with the promise of a response "as soon as possible." After several follow-up emails, we received another "as soon as possible" response two weeks later. With three more follow-up emails, we finally received a response stating that they would reply "hopefully by the end of next week." However, receiving a rejection email took over two months from our original counteroffer. On the same day as the rejection, we sent another counteroffer at the beginning of June. Despite sending five final follow-up emails, we had no choice but to terminate the tenancy, as we were left with no response by the beginning of July.

Stephanie · 17 September 2023

★★★★★ 5/5

Trustpilot

Trustworthy and reliable local agent

A good experience. GJM were very straightforward to deal with and did what they said they would. Unlike some agents we spoke with, there was no attempt to impress by quoting a high price - Michael Walker said what he thought we could get for our house and that was pretty much what we achieved. Commission rate was competitive and there were no extended tie-in periods in the contract. The overall approach was collaborative.Happy to recommend.

James · 8 April 2018

★★★★★ 5/5

Trustpilot

Great service

Tom was a fantastic agent. Helped us conclude in very tight timescales and was a pleasure to deal with.

Eloise · 2 July 2021

★★★★★ 5/5

Trustpilot

One bed flat rental

We have just let a one bedroom flat through Gareth James Property. They provided an excellent service, the process was very efficient and we were kept us up to date throughout the process. All my emails were responded to very quickly and with clear direct response. Kash and Nikki did the leg work finding good tenants for us. Tomos provided the all the contracts. All of the team worked well for us. Thank you

Simon · 9 May 2019

★★★★★ 5/5

Trustpilot

Excellent

Tom was an excellent help throughout, ensuring a really smooth letting process

Charlie · 8 May 2022

★★★★★ 4/5

Trustpilot

Great service from Gareth James…

Great service from Gareth James (especially Nikki and Tom). Extremely helpful and knowledgable about the market.

Helen · 23 May 2021

★★★★★ 5/5

Google

We have rented through Robyn at GJ for 2 years now, she has always been so helpful and put our interests first!!

Flo · 16 November 2025

★★★★★ 1/5

Google

We have rented via Gareth James for two years and unfortunately these were very stressful two years of our lives. As much as we got very unlucky with an absolute joke for a landlord they have been equally unresponsive and unreliable. The amount of chasers we had to sent to sort out broken heating in the middle of winter, leaks, mouldy wall behind the fridge left uncovered for 3 weeks so we could breathe it all in… I could be here all day listing all the problems and how much there was never any sense of urgency from the agency. Not the one to write bad reviews, but this one deserves it, so at least one person can be saved from what we went through. Just avoid.

Kaja · 16 April 2023

★★★★★ 5/5

Trustpilot

First time landlord, couldn't ask for more from management agents

I had to rent out my flat while I'm abroad. Tomos and everyone else at Gareth James have been fantastic: professional and very competent. I feel really confident that they will look after my property and treat the tenants well.

Anon · 30 September 2023

★★★★★ 5/5

Google

We just began renting our flat in Nunhead with Gareth James and the whole process has been the best estate agent experience we've ever had by far. Tomos, has been fantastic, professional and always prompt at replying to emails to keep us in the loop with what's going on throughout the process. Would highly recommend!

Sophie · 16 April 2022

★★★★★ 5/5

Google

We would highly recommend Gareth James who we instructed for the sale of our flat in Peckham Rye. We had previously not had a great experience with other larger estate agents in the area and so we decided to instruct Gareth James who know the area well. They are very professional, honest and responsive.

Alex · 16 April 2022