Gareth James Property London reviews

★★★★★ 5/5

Google

Had a really great experience with Gareth James. Tom and the team went out of their way to help me out, even after I ended up not renting with them after all.

Lauren · 16 April 2022

★★★★★ 5/5

Google

We’ve rented two properties with Gareth James, they’ve been attentive, accommodating and as helpful as they could possibly be! Our second property with a different estate agent fell through but after telling our letting agent at Gareth James we had a new property sorted within the week and it could not have been done without their fantastic work. I would highly recommend them to anyone looking to let a property.

Sebastian · 16 April 2023

★★★★★ 5/5

Trustpilot

Genuinely a really good experience

Genuinely a really good experience, Tomos Lloyd was extremely helpful with what would have otherwise been a difficult move because of being let down by other agencies, would recommend

Sam · 2 August 2022

★★★★★ 5/5

Trustpilot

Excellent & efficient rental service from Kash

We put our property up for rent with Kash and had an excellent service. We received multiple offers on the first day of viewings and had tenants move in within a week. Emails were answered very quickly and they organised everything for us including cleaning, gas safety check and inventory check in the space of a few days. We are really impressed with how easy they made everything for us and wouldn't hesitate to recommend them.

L · 23 November 2018

★★★★★ 5/5

Trustpilot

Went above and beyond!

Had a really great experience with Gareth James. Tom and the team went out of their way to help me out, even after I ended up not renting with them after all.

Lauren · 10 December 2021

★★★★★ 5/5

Trustpilot

Had a great experience with Gareth…

Had a great experience with Gareth James.

Consumer · 4 December 2025

★★★★★ 5/5

Google

It's not often that you find a good estate agent, but Gary, the lettings manager at Gareth James is very professional, knowledgeable and efficient. I can happily recommend Gareth James to other landlords looking for someone to manage their properties.

Karim · 16 November 2025

★★★★★ 5/5

Trustpilot

Alexandra has been fantastic

Alexandra has been fantastic. Very friendly, efficient and flexible.

Georgina · 29 November 2023

★★★★★ 5/5

Trustpilot

Mark at Gareth James has been wonderful from start to finish.

Mark at Gareth James has been wonderful from start to finish - he found us the perfect flat at the perfect price and has stuck with us throughout the whole process - making the path smooth and never giving up whatever the difficulties. He has been skilled and professional, and a calm, friendly and soothing presence throughout. Thank you Mark - you made it happen! And I can't recommend you highly enough,

Frances · 17 September 2018

★★★★★ 5/5

Trustpilot

Exemplary is the word for it

My connection with Gareth James is of twelve years duration, and counting. They have been involved in the letting, management and now sale of a property. In all aspects of my engagement with them they have been exemplary, combining a quiet, assured professionalism with a warming human touch.

Bernard · 26 May 2024

★★★★★ 5/5

Trustpilot

Nikki is an absolute pro

Nikki is an absolute pro; friendly, direct and easy to deal with.

Alex · 14 August 2023

★★★★★ 5/5

Google

I was very happy with Gareth James, especially compared with other agencies I worked with in my home search. I always felt they were polite and helpful with the process and Rebecca especially worked hard to get the completion over the line and kept me regularly updated.

M · 18 May 2024

★★★★★ 1/5

Trustpilot

Review of your review

Review of your review. Replied to our review almost four months late with incorrect information. Our TDS was claimed months ago. You sent someone in July 2019 for a quotation to replace all carpets yet didn't get round to having the work done until we moved out in 2020. You brought countless strangers into our house without masks for viewings, without warning. An agent walked into my room with a group of people without knocking whilst I was in bed! Adding this simply because it's funny and a great example of the service you can expect from Gareth James.

Pissoffgarethjames · 19 January 2021

★★★★★ 1/5

Google

When we moved into the student property in September 2021, we were greeted with black mould in the bathroom and a Sainsbury's bag clogging the toilet. It was clear that the property had not been cleaned professionally. And that was just the beginning of our nightmare. Despite complaining about it from the start, we had to deal with black mould throughout our entire tenancy, in practically every room in the house. We had to submit five maintenance requests in the first two days of living there. And when we thought things couldn't get any worse, mice started appearing in the second month. This was a persistent problem that lasted throughout our tenancy. For the last six months of our time there, the boiler did not work. We called several times to report the issue, but no real solution was met. It just kept going wrong. We also complained about our washing machine smelling like sewers, which was never resolved. We also reported rotten floorboards, but it took the landlord around 20 months to fix them. And in the meantime, I had several accidents in the garden due to faulty decking. The true nightmare, however, really starts here. And as I understand, 15 other properties in SE15 were forced to endure the same nightmare as us. We were hit with a rent increase from £3900 to an outrageous £4875pcm with the excuse of "cost of living pressures." Meanwhile, the landlord owns an exorbitant amount of prime London real estate and likely, while they worried about the hundreds of thousands of pounds of profit they would make that year, we were left to worry about the roof over our heads. (Which, funnily enough, collapsed over my bed in the final two weeks of living at the property!) Returning to the story, we presented a counteroffer on the same day. However, we didn't receive a reply until two weeks later, with the promise of a response "as soon as possible." After several follow-up emails, we received another "as soon as possible" response two weeks later. With three more follow-up emails, we finally received a response stating that they would reply "hopefully by the end of next week." However, receiving a rejection email took over two months from our original counteroffer. On the same day as the rejection, we sent another counteroffer at the beginning of June. Despite sending five final follow-up emails, we had no choice but to terminate the tenancy, as we were left with no response by the beginning of July.

Sh · 16 April 2024

★★★★★ 5/5

Trustpilot

Excellent service from Tom and his…

Excellent service from Tom and his team. Thank you

Ann · 22 September 2023

★★★★★ 5/5

Trustpilot

Friendly and effective team

Really friendly, nice and responsive team. Effective outcomes. Accurate advice. My only recommendations were that they had a pre-prepared check list for new landlords to hand out and that they looked at their invoicing system, which is somewhat baffling. But so far so good.

Christopher · 10 June 2024

★★★★★ 5/5

Trustpilot

Incredibly easy and smooth experience

Incredibly easy and smooth experience. Local to Peckham and good knowledge of properties in the area. Turn around of 2 weeks from seeing the flat to being moved out. Kash was brilliant, can’t thank him enough.

Alex · 21 December 2018

★★★★★ 1/5

Trustpilot

Awful experience

Awful experience! Would not recommend! I was a tenant at one of the (overpriced) properties managed by Gareth James 3 years ago and it's been my worst renting experience since I came to London. They do not care about their tenants, only about making profit and satisfying the landlord. Extremely poor communication and rude members of staff. It was almost impossible to communicate anything to them and it seemed as if they just didn't care about our well-being and the state of the house (so watch out if you're a landlord too). For example, when we first moved in, some of the furniture in the house was absolutely awful and basically falling apart. My questions about this were ignored for a while and when I got tired of asking for replacement and got my own items, they refused to remove the old ones and said I'd have to pay a massive fine if I was to throw them out. It took a meeting with an extremely condescending member of the property management team to agree on a compromise, however, all of this could have been avoided if the property manager made effort to communicate with us, the tenants. It would take them weeks to fix some of the issues we had and some of the other ones were not fixed over our whole tenancy (we spent a year with a broken extractor fan in the kitchen). The house was also poorly isolated and extremely humid which resulted in a large amount of my housemate's clothes getting mouldy beyond salvation. At the end of the tenancy at first they didn't return our deposit and were ignoring our questions about this issue. It took an email to the owner of the company and the management staff from the head office to finally get our deposit back. It's more of a scam than a letting agency. And if you want to move in into one of their properties I strongly discourage it.

Maciej · 17 July 2020

★★★★★ 5/5

Trustpilot

Esther was a superb agent

It wasn’t easy finding a property but when I called Gareth James, Esther was so helpful and was superb in finding us our first rental home. Esther was always available & was very patient with us (we always had loads of questions).Esther was a delightful agent to work with & we’ve learnt that’s not common. We strongly recommend contacting Esther for anyone looking for a home in SE15!

Kitty · 2 October 2018

★★★★★ 5/5

Facebook

Tony Hayward was very professional in all aspects of the process. He responded to every question quickly and he gave excellent customer service. All his professional competence was matched by a personality that is genuinely warm, kind, and authentic. Tony impressed me from the start and I would definitely continue to work with him for any real estate transactions in the future, and I recommend him without any reservations.

Imola · 29 June 2016

★★★★★ 5/5

Trustpilot

A very professional

A very professional, friendly and helpful purchasing process. Great communication updates.

HALEY · 23 August 2025

★★★★★ 5/5

Google

From the first meeting, Tomos gave helpful practical advice as well as a strong grasp of the local rental market knowledge. He was realistic in his market appraisal and we worked together to get the property in good order. He and his team found tenants within 2 days at over asking. They were efficient and professional at all times.

Caroline · 14 June 2023

★★★★★ 5/5

Trustpilot

Fantastic agents, brilliant service

We’ve rented two properties with Gareth James, they’ve been attentive, accommodating and as helpful as they could possibly be! Our second property with a different estate agent fell through but after telling our letting agent we had a new property sorted within the week and it could not have been done without their fantastic work. I would highly recommend them to anyone looking to let a property.

Sebastian_Kolakovic · 2 August 2022

★★★★★ 5/5

Google

We had a very positive experience with Gareth James and particularly Tomos Lloyd. Tom was very helpful throughout the whole process and was there every time we needed him or had any questions. Would highly recommend renting through Gareth James and should we need to in the future we can hopefully move with them again!PositiveResponsiveness, Quality, Professionalism

William · 24 August 2021