Trusted Agent profile · London
★★★★★
227 reviews across 2 platforms
47 Great Eastern Street, London, EC2A 3HP
Fraser and Co's office in London, at 47 Great Eastern Street, is rated 4.4 out of 5 across 227 reviews on two platforms, including 168 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GooglePamela and Gemma are lovely and responsive! Massive help with me to complete the move in a rather short window of time
Thank you for your wonderful 5-star review! We’re so glad to hear that Pamela and Gemma were able to assist you with your move and make it happen in such a short timeframe. Congratulations on your new home! If you ever need anything else, don’t hesitate to reach out. Best regards, The Fraser & Co. Team
1/5
Googlereceived messages telling me that my viewings got cancelled on the day of viewing because i was not able to respond within an hour. didnt even bother to call twice before cancelling. …
1/5
GoogleHorrible rental experience. Agents were unhelpful and totally disrespectful. Would avoid at all costs.NegativeResponsiveness, Quality, Professionalism, Value
Hi Alex, We are sorry that you feel that you had a bad experience. We have checked our records and can see that you vacated the property in 2019 and no complaints were made to us during your tenancy. We would however be happy to look into this further for you, and therefore ask that you send us an email on, complaints@fraser.uk.com. Kind regards, Fraser & Co Team
5/5
TrustpilotThe Powehouse of Link Management
Cutt.ly has completely transformed my link management and tracking approach. It's so much more than a URL shortener - it's a feature-packed tool that's still wonderfully user-friendly. The ability to create personalized QR codes adds a fantastic layer of customization that few competitors offer. The tracking system is superb, providing invaluable insights to optimize my marketing strategies. Above all, it's intuitive, making it an absolute pleasure to use. If you're looking for an all-in-one link management solution, I can't recommend cutt.ly highly enough.
5/5
GooglePamela and Gemma have been a delight, they have made the transition from viewings to the purchase of the property smooth
Thank you for your kind words! We're so glad that Pamela and Gemma made your experience a positive one. We strive to provide excellent customer service and are happy to hear that they were able to help you find the right property for you. Kind Regards, The Fraser & Co. Team
5/5
GoogleGreat experience. Our property search was handled by Macey who has done an amazing job. She was super helpful and sweet. Answered all our queries and problems very quickly even on her days off. Would 100% recommend the company and especially working with Macey!
Dear Maham, Thank you so much for giving Fraser & Co a 5-star review in particular Macey. We are delighted to hear that Macey has given you such an amazing service and was super helpful with your property search. Thank you for recommending and choosing Fraser & Co and we will pass on your kind words to Macey :) If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
1/5
GoogleVery unprofessional. Asked them for a viewing on flat advertised on rightmove (Service charges were 2K on the platform) & then they came back to me saying they made a mistke & service charges were 3K instead!
Dear Nikolaos, We apologise for the confusion regarding the service charges for the flat you inquired about on Rightmove. We acknowledge the oversight in updating the charges promptly. This was a genuine mistake on our part, and we have taken immediate steps to correct and update the information across all platforms. We are committed to transparency and have implemented measures to prevent such oversights in the future. Your feedback is crucial, and we appreciate your understanding. If you have any further concerns, please contact us directly at info@fraser.uk.com Best wishes, Fraser & Co Team
5/5
GoogleRecently, I had the pleasure of working with Tabby from Fraser & Co for my apartment search. The entire process was seamless, and Tabby ensured consistent cooperation every step of the way. Highly recommend for anyone seeking a hassle free estate experience.
Dear Siravit, Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review in particular our Tabby. We are so pleased to hear that Tabby was so helpful with your property search and made your property journey seamless. Thank you for your kind words, we will ensure these are passed onto Tabby. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
5/5
GoogleMacey from Fraser & Co was incredibly attentive and helpful throughout the entire process of finding a flat. She assisted me with every step, ensuring a smooth and stress-free experience. I highly recommend her services!
Dear Dxb, Thank you so much for giving our City & Shoreditch branch a 5-star review in particular Macey. We are delighted to hear that Macey made your move stress-free and was responsive to all your enquires. We will pass on your kind words to our Team in City & Shoreditch. Thank you for the recommendation! If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
5/5
GoogleGemma was great, she was always responsive and attentive. The agency has been great so far too, all queries are addressed in time.
Hi Silvana, Thank you so much for giving our Shoreditch office in particular Gemma a 5-star review : ) We are delighted to hear that she's been looking after you so well. We will pass on your kind words to her, she will be thrilled to hear your feedback : ) If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
5/5
GoogleRecently, I had the pleasure of working with Macey from Fraser & Co for my apartment search. The entire process was seamless, and Macey ensured consistent cooperation every step of the way. Highly recommend for anyone seeking a hassle free estate experience.
Dear Miro, Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review in particular our Macey. We are so pleased to hear that Macey was so helpful and gave out great advice which helped you find your amazing apartment. Congratulations on your new home! If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
5/5
TrustpilotFantastic service
Cuttly is such a fantastic service, full of features, decently priced and backed by good and fast customer support. Definitely one of the best URL shorteners out there, highly recommend!
5/5
GoogleMacey from Fraser & Co. was extremely helpful in or search for our new apartment in London. Being the opposite end of the country, she was always there to assist us at every step of our search. Highly recommend 🙌🏻 …
Dear Thomas, Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review in particular our Macey. We are so pleased to hear that Macey was so helpful and gave out great advice which helped you find your amazing apartment. Congratulations on your new home! If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
5/5
TrustpilotCuttly is a cut above the rest
I've been promoting my art and looking for a job at the same time so Cuttly was the perfect solution. From my research, the analytics are 100% accurate and they update faster than Google Analytics.
5/5
GoogleGreatly appreciated working with Pamela throughout the process. By far the best experience I've had with an agency while renting a flat. Straight to the point, honest and very helpful, keeping me updated and informed.
5/5
GooglePam's been amazing in helping us find a beautiful space and get to sign everything in less that a week!
Thanks so much for your review! We're thrilled to hear that Pamela was able to help you find the perfect space and finalize everything in a timely fashion. Thank you again for choosing Fraser & Co! Best regards, The Fraser & Co Team
5/5
GoogleReally grateful to Fajer for being so helpful, kind, and responsive during a stressful time. She’s been great to deal with and made a big difference to the experience we’ve had. Thank you!
5/5
GoogleTop level service from Fraser & Co. Pamela, in particular, has been great. Really easy to work with, answered most of my questions before I asked them and has been really responsive to any follow-ups.
5/5
GoogleMacey from Fraser & Co was very friendly, helpful and responsive to any queries that we had, reminding us about any details we needed and liaising on our behalf about any concerns we had. Thank you!
Dear Kate, Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review in particular our Macey. We are so pleased to hear that Macey was friendly and responsive to your queries and concerns. We will pass on your kind words. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
4/5
TrustpilotGreat tool for shortened links through API
Great tool for shortened links through API. The Support Team is very helpful and quick responding in general. It would be helpful to put an automated email response when the team is off, so that the customer knows when to expect an answer.
5/5
TrustpilotCuttly is an excellent tool to create…
Cuttly is an excellent tool to create short links, we have been using it across marketing, paid media, and growth team, and has helped us to get accurate information related to our goals.
5/5
GoogleGemma helped me quick with an appartment, she sorted everything oit what was needed in a good way. She guided me well through the process.
Dear Roel, Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review in particular Gemma. We are so pleased to hear that Gemma efficiently helped and guided you in securing your new apartment. Thank you for your recommendation. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
2/5
TrustpilotThe service is constantly experiencing…
The service is constantly experiencing failures, which has a severe impact on the businesses of those who rely on clicks within seconds. The service had three major outages in just one week, which I consider absurd.
We want to express our sincerest apologies for the issues you've been experiencing with our service. It's crucial to us that our customers are more than satisfied and we would like the opportunity to resolve this situation immediately. Please understand that the recent service disruptions were unusual and not reflective of the reliable service we strive to provide. Our team has already been working diligently to identify and address the root causes of these outages to prevent recurrence. We fully acknowledge that the stability of our service is paramount, especially for businesses that rely on timely clicks. We are deeply sorry for any impact these interruptions may have had on your business. We value your feedback and would appreciate the opportunity to rectify the situation. We would be grateful if you could contact our customer service team directly at contact@cutt.ly, so we can personally address your concerns and work towards a resolution. Once again, we apologize for the inconvenience caused and we're looking forward to resolving this situation to your satisfaction.
1/5
GoogleVery unsatisfactory service with fraser & co estate agents never experienced a agents of this low customer service and there low value of there customers is unacceptable be warned
Dear Loubna, We have no record of you being a tenant of ours or having contact with the branch. Please can you message us directly to give us further details about your property so that we can look into this for you? Regards, Team Frasers
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fraser and Co's London office has 227 reviews across two platforms: 168 on Google, 59 on Trustpilot (across the whole business).
Fraser and Co London is rated 4.4 out of 5 across all 227 reviews, and 4.5 out of 5 on Google from 168 reviews.
Fraser and Co London, 47 Great Eastern Street, London, EC2A 3HP.
