Fraser and Co London reviews

★★★★★ 5/5

Google

Gemma and Pamela were absolutely amazing in helping us get everything sorted! Gemma was wonderful during the viewing and answered everything so well and made the experience seamless. Pamela has been incredible and has handled my absolute onslaught of questions with such kindness and patience. I’m truly grateful for how easy they’ve made this experience! :) Update (2026) - Fajer has been fantastic at responding to our emails promptly to support us. She has been very kind and supportive whenever we’ve needed support throughout our tenancy, and has been a wonderful Property Manager for us!

Scott · 16 February 2026

★★★★★ 5/5

Google

We just secured a newly-built rental unit in Westham with help of Pamela from Fraser & Co City & Shoreditch. Throughout the process from viewing the unit till getting the keys, Pamela was very helpful and patient with us. She ensured that our transition went very smooth and took extra efforts to relay our communication with the landlord in a speedy manner. She was very easy to work with and her positive demeanour helped us to make quick decisions. Huge shoutout for her professionalism.

Chiranjit · 16 November 2025

★★★★★ 5/5

Google

Fraser & Co have been absolutely outstanding in facilitating our move. From start to finish, their professionalism and support made the entire process seamless. A special thanks to Pamela, whose dedication and attention to detail ensured everything went smoothly. She truly went above and beyond to make our transition to our new home stress-free and enjoyable. We couldn’t have asked for better service!

Naomi · 16 November 2025

★★★★★ 4/5

Google

The Fraser & Co team handled our maintenance issues promptly and professionally. Special thanks to Fajer, who was very supportive and took the time to understand our concerns during the initial move-in period. Communication was clear and follow-ups were consistent, which made settling into the property much smoother.

Nabeel · 16 March 2026

★★★★★ 5/5

Google

Pamela has been super attentive and helpful, it’s been our first time renting through fraser & co and she’s made the whole process feel really secure even when we’re unsure of some parts, thank you 👍 …

Bea · 16 February 2026

★★★★★ 5/5

Google

I had an outstanding experience working with this agent. She helped me secure an apartment in just two days and guided me smoothly through the referencing process, which was approved without any issues. Her speed, efficiency, and professionalism were truly impressive. She was responsive, organised, and made what is usually a stressful process feel effortless. I couldn’t be happier with the service I received and would highly recommend her, she is genuinely one of the best agents I’ve ever worked with. Pamela Traba 👏

Kayne · 16 February 2026

★★★★★ 5/5

Google

Ms Macey Smith from Fraser & Co City & Shoreditch Estate Agents has been very helpful in facilitating completion of the Tenancy contract. She is efficient and patient in preparing and arranging all paper work and documents on our behalf within a week's time. More importantly, she attends our enquiries quickly so that we can make decision to the best interest of our property! Macey should be the right professional person you are looking for at Fraser & Co.

Lau · 2 June 2024

★★★★★ 5/5

Google

Macey has been an absolute pleasure to work with. She consistently goes above and beyond, demonstrating remarkable responsiveness even on weekends when she technically wasn't working. Her dedication to ensuring my needs were met promptly and efficiently is truly commendable. Not only is Macey highly professional in her demeanor, but she also maintains clear and transparent communication at all times. Her clarity in explaining processes and addressing any concerns instills confidence and trust in her abilities as a real estate agent. Overall, I cannot recommend Macey highly enough. Her exemplary work ethic, professionalism, and dedication make her a standout real estate agent who consistently exceeds expectations

Jacob · 10 April 2024

★★★★★ 5/5

Google

I just signed for a premium flat I could not find any better in the market. Tabby has been absolutely incredible throughout the whole process, the flat viewing was very pleasant and she toon the time to give me all the details. My situation was a little bit tricky to navigate with my current landlord and she was very patient until it was finally resolved. Very grateful for the support and looking forward to moving to my new flat.

Karina · 10 April 2024

★★★★★ 5/5

Google

I have been extremely impressed with the outstanding customer service offered by Macey and her colleague Tabby. Contact with her is very easy via WhatsApp on a daily basis. I never had a chance to speak to an agent via WhatsApp but this is actually a great idea. I was dealing with so many agencies in the past and to be honest, some of them don’t even reply to emails. Macey is very prompt and professional when dealing with us .I really wanted to emphasise how great you are! Surely the best letting agency in London!

Klaudia · 11 March 2024

★★★★★ 5/5

Google

Pamela is the most dedicated agent I’ve ever met! She replies to messages incredibly fast and handles everything with amazing efficiency. Thanks to her help, I found my ideal place to rent. Highly recommended!

Yi · 16 November 2025

★★★★★ 1/5

Google

Terrible agency. Avoid at all cost! After 2 years of tenancy this "organization" claimed we had not been paying some (secret) communal boiler fee that no one had told us about and tried to get about £1000 from our deposit on top of smaller sums for a) a missing (ghost) tumbler, b) dust (!) on top of the doorphone, c) a single footprint on the kitchen floor that if ever existed they put there when they came in to check the flat as it wasn't there the last time we left, and d) bugs OUTSIDE the balcony door... We took them to dispute (obviously, always do that), got some money back, moved elsewhere and got on with our lives. Now listen to this... MONTHS LATER these scammers emailed me (not my ex-flatmate) claiming we also owed them extra rent money for a parking space that came with the flat that we had never seen, used or even heard of in the 2 years we were there!!! I threatened to sue them if they contacted me again as we had already been to dispute etc and... innocent as their claim was they never came back to me again. SCAM, stay away if you value your money.

Stefanos · 16 November 2025

★★★★★ 5/5

Google

my co tenant and I have had a wonderful experience renting with the help of Pamela!! she was super friendly during the viewing, and super responsive during communications after. we didn’t think renting could be this easy so thank you Pamela!!!

Imane · 16 August 2025

★★★★★ 5/5

Google

Macey is an absolute star! She goes above and beyond and genuinely cares about trying to get the right place for people. She really listens to what’s important to you and makes sure to tailor viewings towards that. Trying to find somewhere to rent in London can be really stressful, especially when you are looking to move from a different area of the UK, but Macey’s knowledge and her friendly, helpful approach has made it a positive experience. Can’t thank her enough!

Sarah · 18 July 2023

★★★★★ 5/5

Google

Macey is an absolute star! She goes above and beyond and genuinely cares about trying to get the right place for people. She really listens to what’s important to you and makes sure to tailor viewings towards that. Trying to find somewhere to rent in London can be really stressful, especially when you are looking to move from a different area of the UK, but Macey’s knowledge and her friendly, helpful approach has made it a positive experience. Can’t thank her enough!

Sarah · 15 July 2023

★★★★★ 5/5

Google

So far great experience with this agency. They're really professional and the process of getting a flat is really easy. I'd like to especially recommend to get in touch with Ariel Lupo, as I literally have never met such friendly, yet professional and helpful agent. I always say that looking for a flat in London is a traumatizing experience, but it's incredibly stressless and pleasant with Ariel's help. He's a real gem of the company and if I will consider changing the flat in the future I'll definitely rely on Ariel's experience.

Paulina · 10 June 2023

★★★★★ 5/5

Google

Marissa has been very helpful and spent time and efforts to help me sort out payment delay. She is very professional and attentive, really impressed and appreciated her help!

Yi · 16 September 2025

★★★★★ 5/5

Google

Working with Pamela was fantastic. From start to finish, she was extremely responsive and incredibly proactive in sending listing and arranging viewings. She was always quick to answer my questions and really helpful through each step of process. Definitely one one of the best renting experiences I’ve had!

Joelynn · 12 December 2024

★★★★★ 5/5

Google

Working with Pamela was fantastic. From start to finish, she was extremely responsive and incredibly proactive in sending listing and arranging viewings. She was always quick to answer my questions and really helpful through each step of process. Definitely one one of the best renting experiences I’ve had!

J · 8 December 2024

★★★★★ 5/5

Google

I just wanted to say thank you to Macey for her amazing help in finding us the perfect flat in London. She was patient and thorough throughout the process, answering all our questions and addressing any concerns we had. I would highly recommend her services to anyone looking for a reliable and supportive real estate agent. Thank you again, Macey!

Antonio · 11 March 2024

★★★★★ 5/5

Google

Pamela was v helpful, always quick to respond to messages and went the extra mile during the viewing

Zak · 16 September 2025

★★★★★ 5/5

Google

I highly recommend Macey for her professionalism and expertise as an estate agent. She efficiently facilitated the process of finding and renting a flat, demonstrating thorough knowledge and responsiveness. Macey’s ability to align her offerings with my requirements made for a seamless experience. Thank you, Macey, for your exceptional service.

R · 10 May 2024

★★★★★ 5/5

Google

I would like to thank Macey for being so wonderful during what was a needlessly strained and frustrating process with an inexplicably difficult landlord. Unfortunately we did not secure the property and our multiple offers were rejected without justification, but Macey has been absolutely fantastic- her efforts and support have been hugely appreciated and we could not recommend her more highly. Thank you.

Dan · 15 July 2023

★★★★★ 5/5

Google

Gemma was wonderful throughout the entire process, assisting me at every stage until I rented my flat. She was kind, professional, and diligently answered all my questions. I would definitely want to work with her again if I need to move.

Deniz · 22 September 2024