Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have rented an apartment through Fraser & Co. City of London Estate agents and it has been a pleasure to deal with them since - Gemma Hyland was very helpful. We have been very pleased with their professional service. They are really quick in response to any questions or issues. Great attitude and always friendly. Would highly recommend them.
London · 11 June 2018
Agent replied · 11 June 2024
Hi London Bridge Apartments,
Thank you so much for giving our Shoreditch office in particular Gemma a 5-star review : ) We are delighted to hear that she's been looking after you so well. We will pass on your kind words to her, she will be thrilled to hear your feedback : )
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleGemma has been helping me to source good tenants for my unit for many years at good rates. She will go extra miles to assist in resolving issues relating to my unit although it is not her area of responsibility. Top-notch services!!! Thank you Gemma!
Joyce · 10 June 2022
Agent replied · 11 June 2024
Dear Joyce,
Thank you so much for leaving Gemma a 5-star review:) We are so pleased to hear she is looking after your property so well and finding you the ideal tenants year after year:) We will pass on your kind words to her, she will be thrilled.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleI had a very positive experience working with Pamela and Gemma while looking for a one-bedroom apartment. Pamela provided all the necessary information, answered my questions, and helped resolve some payment-related issues. Gemma showed me the apartment I ended up renting and explained my options for the rental period.
Throughout the process, I didn’t feel rushed, and everything was handled efficiently. Within a week, I was able to move into my new apartment. Overall, the process was straightforward and well-managed.
Mikhail · 13 March 2025
★★★★★ 5/5
GoogleGreat experience with Pamela! She has been super responsive and helpful when showing us around a lovely apartment we are moving into!
Alexandra · 16 December 2025
Agent replied · 16 April 2026
Hi Alexandra, thank you for this wonderful review! We're so pleased to hear Pamela made your apartment viewing a smooth and positive experience. Your feedback means a lot to us. We hope you settle in beautifully and think of us for any future needs.
Kind Regards,
The Fraser & Co Team
★★★★★ 5/5
GooglePamela was such a pleasure to work with! Very nice and professional!
Victoria · 22 September 2024
Agent replied · 22 October 2024
Thank you for your kind words! We're thrilled to hear that you had a positive experience working with Pamela. We appreciate you taking the time to share your feedback.
Best regards,
The Fraser & Co Team
★★★★★ 5/5
GoogleThe Fraser & Co team in Shoreditch are wonderful. Responsive and reliable, I can only recommend them! Special thank you to Ariel and Gemma for the great teamwork helping me find a new home.
Lili · 10 June 2023
Agent replied · 11 June 2024
Dear Lili,
Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review in particular our Gemma & Ariel. We are delighted to hear that the team helped you find your dream home!
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleIn the current state of the London market, finding a property to live in is such a daunting and stressful experience. However Ariel Luppo provided a refreshing, warm and professional service in my quest to finding a new home - something rare to come by during these times!! I could not recommend him enough & hope I have future correspondence with him. It is also a testament to the higher-up leadership of Fraser & Co for soughting out and hiring true professionals. 6/5*
Aaron · 10 June 2023
Agent replied · 11 June 2024
Dear Aaron,
Thank you so much for giving our City & Shoreditch branch a 5-star review in particular Ariel. We are delighted to hear that Ariel helped you find a property with such great service. We will pass on your kind words.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleI had the pleasure of working with Gemma during my recent move to Shoreditch and I can't recommend her services enough. She was responsive, knowledgeable, and went above and beyond, even responding to queries over the bank holiday weekend, to make the viewing and offer process stress-free from start to finish.
Throughout the viewing and negotiation process, she provided valuable insights and guidance, which helped me make an informed decision on the rental property.
Overall, I had a fantastic experience working with Gemma. Her expertise, professionalism, and friendly demeanour make her and Frasier & Co. an outstanding choice for anyone looking for a reliable and trustworthy lettings agent in London.
Christopher · 10 June 2023
Agent replied · 11 June 2024
Dear Christopher,
Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review in particular our Gemma. We are delighted to hear that Gemma helped you find your dream apartment and went above and beyond to help you have the best experience.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleI’ve had a wonderful experience with Pamela, who helped me quickly lock in an apartment and walked me through all the necessary steps and paperwork efficiently. Thank you!!
Sybil · 16 September 2025
Agent replied · 16 April 2026
Hi Sybil,
Thank you for your fantastic feedback! It's great to know that Pamela's hard … More
★★★★★ 5/5
GoogleI recently signed a tenancy agreement to move into a flat in Canada Water. The process was super easy thanks to Fraser and Co, specifically Pamela and Gemma who were fantastic showing me the flat and helping with the necessary contracts. I would recommend Fraser and Co to anyone wanting to rent a property in London.
Angus · 22 September 2024
Agent replied · 22 October 2024
Thank you for your review! We're glad to hear the process was easy and that Pamela and Gemma provided great support. We appreciate your recommendation and are happy to have helped with your move to Canada Water!
Best regards,
The Fraser & Co Team
★★★★★ 5/5
GoogleGreat viewing experience. Nick Mott was extremely friendly and willing to go the extra mile to show us everything and explain everything in full detail. Overall, he made the experience really good, considering how stressful moving houses can be.
Matthaios · 10 June 2022
Agent replied · 11 June 2024
Dear Matthaios,
Thank you so much for taking the time to write your review:) We are so pleased that you had such a great viewing experience with Nick. We hope you find the perfect home you are looking for. We will pass on your kind words to Nick, he will be thrilled to hear your feedback:) If you need any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleMacey was incredibly helpful and efficient. Smooth process, excellent communication. Highly recommend her services!
Vanny · 10 May 2024
Agent replied · 11 June 2024
Dear Vanny,
Thank you so much for taking the time to give our City & Shoreditch branch a 5-star review, particularly Macey. We are so pleased to read such an amazing review! We will pass on your kind words to Macey :)
Thank you for your recommendation. If you need any more help, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleMacey was really helpful in sorting a place to rent. Super quick and answered any questions I had - thank you!
Lizzie8881 · 12 December 2023
Agent replied · 11 June 2024
Dear Lizzie8881,
Thank you so much for taking the time to send this!
We’re so happy that you had a great experience with our City & Shoreditch office in particular with Macey. We are so pleased to hear that Macey was so helpful and responsive in your property search.
If there are any issues at all, please feel free to contact us.
Best Wishes,
Fraser & Co Team
★★★★★ 5/5
GoogleNicholas Mott was super helpful on our move to Bow! We were new to the area and he answered all of our many questions with no issue at all and helped us find the perfect flat. Thanks again!
Amy · 10 June 2022
Agent replied · 11 June 2024
Hey Amy,
Thank you so much for giving our Shoreditch branch a 5-star review in particular Nick. We are delighted to hear that Nick helped you find your perfect apartment and was super knowledgable about the area. We hope you enjoy your new apartment.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
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JackyCCF · 13 October 2023
★★★★★ 5/5
GoogleMy agent Macey made renting my first property a smooth and easy process!
Ryan · 10 May 2024
Agent replied · 11 June 2024
Dear Ryan Ho,
Thank you so much for taking the time to give our City & Shoreditch branch a 5-star review, particularly Macey. We are so pleased to read such an amazing review! We will pass on your kind words to Macey :)
Thank you for your recommendation. If you need any more help, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleVery professional and proactive!
Supreme flawless experience.
I highly recommend Macey,
fast and effective.
RM
Roberto · 11 March 2024
Agent replied · 11 June 2024
Dear Roberto,
Thank you so much for giving our City & Shoreditch branch a 5-star review in particular Macey. We are delighted to hear that Macey gave you a flawless property experience and thank you so much for your recommendation, we will pass on your kind words to our Team in City & Shoreditch.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleFabian is a fantastic agent he listened to my criteria and showed me properties which were relevant to my search. I would happily recommend his services.
Robert · 10 June 2023
Agent replied · 11 June 2024
Dear Robert,
Thank you so much for giving our Shoreditch branch a 5-star review in particular Fabian. We are delighted that he gave you such a great experience and focused on your criteria and for your recommendation.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleHuge thanks to Macey! Super welcoming person who made the whole process stress-free and quick. So far, I’m very satisfied 😁 …
Aiza · 13 September 2023
Agent replied · 11 June 2024
Dear Aiza,
Thank you so much for giving Fraser & Co a 5-star review in particular Macey. We are delighted to hear that Macey was super welcoming and gave you such a stress free and prompt service. Thank you for recommending and choosing Fraser & Co and we will pass on your kind words to Macey :)
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleA great experience with this agency! Was in touch with Macey and couldn’t compare her service to any other agency I’ve dealt with! Although things didn’t go as planned, she went above and beyond to help where she could, fast replies, updated when necessary (not bombarded like others) and extremely patient! An absolute asset to the company! Thank you.
Deniz · 10 May 2024
Agent replied · 11 June 2024
Dear Deniz,
Thank you so much for taking the time to give our City & Shoreditch branch a 5-star review, particularly Macey. We are so pleased to read such an amazing review! We will pass on your kind words to Macey :)
Thank you for your recommendation. If you need any more help, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleMax and his team were great to work with. Joel was v. helpful in finding a place that met our requirements, and getting things lined up between us and the seller. Always available to speak, always able to make time for repeat visits, answer questions, etc. Highly recommended!
Rowen · 11 June 2018
Agent replied · 11 June 2024
Dear Rowen,
Thank you so much for taking the time to send this 5 Star review.
We’re glad that you had a great experience with us and especially with our Shoreditch Office. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!
Best Wishes,
Fraser & Co Team
★★★★★ 5/5
GoogleAriel Luppo is a very professional, responsive, attentive and friendly agent. I had a great experience in finding a home with him!
Julie · 10 June 2023
Agent replied · 11 June 2024
Hi Julie,
Thank you so much for giving our City & Shoreditch Branch in particular Ariel a 5-star review. We are delighted to hear that he's been looking after you so well.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleGemma & Georgia truly went above and beyond to ensure I could move into my apt within 3 days of viewing it! They were quick to respond to any message or email, draw up contracts, and negotiate with the landlord. I was able to view the apt, sign the contract, and move all within 3 days, which is tremendous - and all because of their speed and diligence to make it happen. I cannot thank them enough for the speed and quality with which they assisted with the transition. From the moment I called asking for flats in the building, Gemma quickly responded with options and times. They have been the most responsive agency I have ever interacted with and I highly recommend them for those in London. I asked for an unachievable date/time and they made it happen without question.PositiveResponsiveness, Quality, Professionalism, Value
Audrey · 10 June 2022
Agent replied · 11 June 2024
Hey Audrey,
Thank you for the kind words. We are delighted to hear that you had such a great experience interacting with Gemma & Georgia. We completely understand how rewarding it can feel when you can move into a property within 3 days, and we are glad to hear that our City office team was able to accomplish that for you.
Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you taking the time to send us this helpful response.
Don't hesitate to reach out if you have any more questions, comments, or concerns.
Best wishes,
Fraser & Co Team
★★★★★ 5/5
GoogleMe and my partner rented our flat through Fraser & Co.
Nick showed us the place and Georgia took care of all the documents. When we moved we realised the mattress was not in great condition so we told Georgia, and she sorted everything in a couple of days.
They are extremely kind and polite and you can see they have a vast experience in the area. Usually agencies don’t care about their tenants, however, Fraser is absolutely amazing and we are pleased to rent with them.
Thanks Fraser Team!
Catarina · 10 June 2022
Agent replied · 11 June 2024
Dear Kyka,
Thank you so much for leaving us a 5-star review:) We are so pleased to hear that your renting process was made so smooth by Nick and Georgia, they even went an extra mile to make sure you settle in well and are happy with your new apartment. We will pass on your kind words to them, they will be delighted.
If you require further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
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