Fraser and Co London reviews

★★★★★ 5/5

Google

Gemma & Georgia truly went above and beyond to ensure I could move into my apt within 3 days of viewing it! They were quick to respond to any message or email, draw up contracts, and negotiate with the landlord. I was able to view the apt, sign the contract, and move all within 3 days, which is tremendous - and all because of their speed and diligence to make it happen. I cannot thank them enough for the speed and quality with which they assisted with the transition. From the moment I called asking for flats in the building, Gemma quickly responded with options and times. They have been the most responsive agency I have ever interacted with and I highly recommend them for those in London. I asked for an unachievable date/time and they made it happen without question.PositiveResponsiveness, Quality, Professionalism, Value

Audrey · 10 June 2022

★★★★★ 5/5

Google

Me and my partner rented our flat through Fraser & Co. Nick showed us the place and Georgia took care of all the documents. When we moved we realised the mattress was not in great condition so we told Georgia, and she sorted everything in a couple of days. They are extremely kind and polite and you can see they have a vast experience in the area. Usually agencies don’t care about their tenants, however, Fraser is absolutely amazing and we are pleased to rent with them. Thanks Fraser Team!

Catarina · 10 June 2022

★★★★★ 5/5

Google

Great service! Pamela is incredible and so proactive. She is so helpful and available when needed.

Mony · 26 April 2025

★★★★★ 5/5

Google

Gemma has been very professional and exceptional helpful in the entire renting process. In searching for the suitable tenants and getting the required referencing and necessary document, her tireless effort is highly applauded and much appreciated. My wife and I are satisfied with her services rendered.

S · 11 June 2018

★★★★★ 5/5

Google

Working with Macey was an absolute dream. She made the whole process super easy and stress free.

Noor · 13 September 2023

★★★★★ 5/5

Google

I worked with Macey, really patient and kind, great experience!

Roxanne · 10 February 2024

★★★★★ 5/5

Google

My name Jesse. I rented an apartment through Pamela and Gemma and it was a great experience. They were very helpful and communicative. They made the whole process very smooth and answered all our questions quickly and in detail

Silvia · 7 December 2024

★★★★★ 5/5

Google

This company is very professional, my agent Fabian was very help full through out my moving in he guided me step by step with every detail about the property.PositiveResponsiveness, Quality, Professionalism, Value

Mohammed · 24 August 2021

★★★★★ 1/5

Google

I was hoping to get a viewing for a lovely 1 bed in Nine Elms and all I can say is never heard from Gemma, the Letting Manager. Been told « oh no no the property will be let for sure by the evening as we have viewing from 5:30 to 6:30pm » I tried to arrange a viewing at 2:30pm which she confirmed and then emailed me saying slightly later and then ... not heard from her! Not even an apology. In this current market, all I can say is that this is clearly a poor customer service for tenants looking for a place to rent but also very poor service for the landlord. Although, office is in EC2 and property in SW11 ... probably the reason why she wasn’t bother to travel for viewing ...NegativeResponsiveness, Professionalism

Rafael · 24 August 2021

★★★★★ 5/5

Google

We had Pamela support us in finding and renting our new flat. She was super warm and helpful across the entire process, easy to contact and went above and beyond to provide us a very positive experience!

Harneet · 6 December 2024

★★★★★ 5/5

Google

Excellent service and very helpful throughout the whole tenancy process. Special thanks to Georgia who always kept us up to date and always quick to respond

Harrison · 10 June 2022

★★★★★ 5/5

Google

Macey has been extremely helpful, easy to work with and fast to respond.

Constantinos · 14 August 2023

★★★★★ 5/5

Google

Despite not going ahead with our offer on a lovely flat in Dalston, I must commend Tabby on her amazing service. She responded to all enquiries quickly, was extraordinarily helpful and polite throughout the whole process. She did a fantastic job and accommodated multiple viewings for me and my girlfriend. 10/10!!

Alex · 11 March 2024

★★★★★ 5/5

Google

Gemma is a great agent, polite and accommodating. Loving my new flat. Martha from management is also great and attentive. All round great service

Kwasi · 10 June 2022

★★★★★ 5/5

Google

The process of finding a flat to rent was made much easier and smoother by Macey, who was incredibly responsive, reliable and professional in handling my queries and helping me to secure the property I wanted. Since moving in she has continued to check in with me about any outstanding matters.

Rochelle · 10 February 2024

★★★★★ 5/5

Trustpilot

Recommended

Recommended shortlink service, easy and simple. There was only some small issue with payment processor getaway, all resolved or in process of resolving with customer support, continuing to use cuttly. Thanks

Miro · 22 April 2024

★★★★★ 5/5

Google

Just want to take a second to highlight Pamela as a phenomenal agent. She was really fantastic, genuine person from beginning to end. Thanks again for setting us up with a really lovely new home!

Maya · 8 November 2024

★★★★★ 1/5

Google

the fraser & co agents are one of the worst estate agents i’ve ever dealt with withholding deposits long tiresome time trying to retrieve this after they already agreed this in email then retracted this been passed around department to department very unsatisfactory customer service at the management levels only very poor customer relations

Mahdi · 12 November 2023

★★★★★ 5/5

Trustpilot

Overcomes issues of Free services

The Cuttly service overcomes the problems of free services that are usually automatically blocked. There is a greater opportunity to apply chosen domain names rather than restricted url domains. It is worth having the confidence.

Bruce · 17 January 2024

★★★★★ 5/5

Google

Fabian has been very helpful in my property search process. I'm impressed and really appreciate it!PositiveResponsiveness, Professionalism

Karen · 24 August 2022

★★★★★ 5/5

Google

We have been supported by Tabby at Fraser & Co in finding a new place to rent, viewing it, negotiating with the owner and producing the required paperwork. We received a great service and always prompt responses which is not obvious. Highly recommended professional

Antonio · 11 March 2024

★★★★★ 1/5

Google

One of the main reasons why Estate Agents have a bad name is due to their dishonesty and methods of making money deceitfully from their clientele. Fraser and Co will do their utmost best to make sure that they uphold the ethos of a bad estate agent. They will try tremendously hard to dry out every penny as possible with fees and comments like "washing machine needs cleaning, £50" or other fan favourites such as "scuffs on bathroom walls £50" - and to top it all off - no actual evidence! And they know most people don't wanto to drag it out via a TDS dispute, as a result most people just pay the extortionately expensive fees to get something back. I would recommend Fraser and Co to anyone who'd like to be conned legally, and I also applaud their efforts on trying to retain the bad reputation that estate agents generally have. 0/5 EDIT: You can tell most of their reviews are fake as they're generally from 1-3 reviewed accounts and surprisingly they all have something similar to say! Shock, horror 😲

Javed · 12 December 2023

★★★★★ 5/5

Google

I was so pleased to work with Maecy from Fraser agency. She is dedicated and professional agent, she was very reactive to my requests and she was personally involved in every single step of the letting process. I won’t hesitate to contact her for my future researches. Amine

Amine · 12 November 2023

★★★★★ 5/5

Google

Gemma was great, very helpful and knowledgeable when showing me a few apartments.

Asher · 10 June 2022