Trusted Agent profile · London
★★★★★
367 reviews across 3 platforms
29 Narrow Street, London, E14 8DP
Part of Franklyn James, see every office.
Franklyn James's office in London, at 29 Narrow Street, is rated 4.3 out of 5 across 367 reviews on three platforms, including 282 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe’ve been renting with Franklyn James for 3 years now, and over that time we’ve had a number of great property managers - most recently Tanzila who has been especially helpful. They’re always professional and quick to respond to any queries or issues. We’ve always had a great experience with them and would recommend them to other renters.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI was very lucky to have been working with James , he was always very attentive and very responsive to my requests and questions, thanks to him I have managed to find an apartment that fully suits my needs and budget ;) thanks James
5/5
GoogleFJ has been managing my property for 6 years. My property Manager Tanzila Arefin in particular has been a real rockstar. Extremely responsive and a true partner in getting the most value out of my investment. I look forward to a long continuing relationship.
5/5
GoogleAlways a pleasure working with FJ, as a contractor my payments are always on time. We always try leaving tenants happy. No problem is to big or to small. Tanzila always seems to go above and beyond to ensure all tenants are left happy.
1/5
GoogleCan't be trusted. Let us an unsafe rat infested property on Brookmill Road and punished complaints by deducting the cost of returfing the lawn from our deposit - because it snowed
5/5
GoogleFranklyn James has been wonderful throughout our tenancy. Both check in and check out processes were seamless. The team is very friendly, they always got back to question swiftly. Highly recommended
5/5
TrustpilotThe agency is very professional
The agency is very professional. The people I got the chance to talk with were all very friendly and helpful. They are also quite responsive to emails and have someone answering the phone even outside standard working hours.
5/5
GoogleJames was proactive, helpful and great at making sure the process kept moving by chasing up the relevant parties when necessary. He went above and beyond to make sure we completed as promptly as possible and we’re really happy in our new home!
5/5
GoogleI have been using Franklyn James for a few years to rent out my flat. Their service has been great! I had 3 tenants through them and every time I had great experience with the tenants and also service provided by Franklyn James.
5/5
GoogleTanzila from the agency has been my property manager from last 18months and I appreciate how responsive, and pro active she has been. Always find and suggest logical solution if there is any issue. Overall a great experience working with her so far
5/5
GoogleFJ was very helpful when i was looking for a new flat to rent, Danny did a great job in taking my requirements, selecting a list of properties and then negotiating my special requests with the owner. Gary then put the finishing touch to the deal and everything got sorted out. An A+ performance through and through.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI have been using Franklyn James to manage my properties for years. They extremely professional and also have very reasonable fees. I would recommend them to anyone, they are always there to support you, either as a tenant or owner. Full stars.
5/5
TrustpilotLoved the services
I have had doubts about renting since it was first time trying out new letting agency Franklyn James.But that turned out to be the best experience , the best thing turned out to be transparency from the agency and their agents are at their best behaviour ,No hidden clause or anything in the agreement.All the best you guys.
5/5
GoogleIn my opinion Franklyn James tops all Estate Agents I have had dealings with. All team members are professional, polite and are always there to help. Recently Tanzila joined the team as Property Manager and although new to her role she has proved to be professional, efficient and communicates well with clients with the right attitude.PositiveResponsiveness, Quality, Professionalism
1/5
GoogleWorking with Franklyn James has been one of the worst customer experience I have ever had. We have been lied to regarding the fees, have been ignored when we had no hot water for a week and had to wait for more than 3 weeks to have our deposit refunded. I sincerely recommend looking for a different agency as they have no consideration for the tenants.
5/5
GoogleExcellent job! I have been a tenant for about 10 year and I have been impressed with Franklyn James service. Very professional. They have always replied to my queries promptly. A big thank you to James that did a great job!
5/5
GoogleI have been a customer of Franklyn James for four years now in the capacity of Landlord. They have been a pleasure to deal with always efficient, courteous and friendly. The service when tested has delivered, if there has been problems within the property thereby giving any Landlord peace of mind that the relationship between landlord and Tenant will be protected.
5/5
GoogleGreat agent that we have now had for over 10 years to let our property. Always on time, always respond quickly and professionally. Our tenants have always been happy and great too" Hope to be with them another 10 years!
5/5
TrustpilotI would definitely recommend Franklyn…
I would definitely recommend Franklyn James to others. The whole team came across as a very professional outfit compared to many other estate agents I have been involved with. George, the sales manager at Franklyn James, was particularly proactive in getting my sale through and facilitating discussions between the solicitors. A big thankyou to everyone involved.
5/5
GoogleAs a landlord with multiple properties in the South east region, I can honestly say that Franklyn James has one of the best letting management team (lead by Lee and Gary). I can trust them fully in managing my property and always provide me with competitive quotes when it comes to repair and maintenance. Excellent service all around.
5/5
GoogleHave been dealing with Franklyn James since 2014 and the service in securing tenants and managing our property is excellent. Highly recommended. In particular I would like to praise Ms Tanzila Arefin for her professionalism and promptness.
5/5
GoogleOver the two years tenancy with Franklyn James we've had a really positive experience. Our property manager, Gary Atkins, has been incredibly communicative and on top of everything we asked, from repairs to general inquiries. We will definitely miss him now that we have to move!
5/5
GoogleI have used Franklyn James to manage property for a number of years. They are extremely reliable and are always available to resolve any issues. I also found them reasonably priced compared to other firms.
5/5
GoogleAntony and Denisa at Franklyn James have both been great in responding and resolving any questions or issues I have had in a prompt, professional and courteous manner. They say their clients are important to them and have demonstrated this to be true through their actions, most refreshing! Highly recommended!PositiveResponsiveness, Professionalism
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