Trusted Agent profile · London
★★★★★
367 reviews across 3 platforms
29 Narrow Street, London, E14 8DP
Part of Franklyn James, see every office.
Franklyn James's office in London, at 29 Narrow Street, is rated 4.3 out of 5 across 367 reviews on three platforms, including 282 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Franklyn James hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleTanzila at the limehouse office has been attentive, friendly and professional with all our queries regarding our rental property. I’ve rented with a lot of London estate agents and Franklyn James are hands down the easiest to deal with.PositiveResponsiveness, Professionalism
5/5
TrustpilotFantastic Estate Agents to work with
Franklyn James is a pleasure to work with. Always polite and ready to help. Nothing is too much trouble!
1/5
TrustpilotExtremely poor service
Extremely poor service, rude people, a bunch of crooks. Never ever rent a property through these guys.
5/5
GoogleI have used Franklyn James for a while to manage two properties and always found them helpful and their staff responsive and proactive.
5/5
GoogleGary has always been super quick to respond on any issues. Be it a washing machine leak or changing of the boiler, any issues we've had have been quickly and properly resolved. I'm super happy with Franklyn James :)
1/5
GoogleEXTREMELY UNPROFESSIONAL! Once you've signed the contract and made a deposit, they treat you like disgracefully! I have made a few requests for the landlord through them, they refused to pass the requests onto the landlord. As an intermediary, that made a very inefficient communication the 2 parties!
5/5
GoogleFranklyn James manage our property and we have had the best experience , no hassle property management services from them 👍🏻 …
5/5
GoogleWas a pleasure to work with James! He made viewing the apartment easy and the process was simple thereafter, definitely recommend them!
5/5
GoogleDanny helped me in finding the perfect home within my budget. He is so friendly and accommodating. Working with him was smooth.
5/5
TrustpilotPurchase in E14
Mark Kimber lead the process as an estate agent and delivered a complex process with high professionalism.
5/5
GoogleBeen a client for 10 years very happy with all aspects of managing property. Pleasant and prompt response to any problems.
4/5
GoogleJames Cooper helped me acquire a parking space! James is a very personable and likeable character who will do his up-most to …
5/5
GoogleWe have been under their care for over 3 years and counting. Brilliant customer service and friendly staff. Would recommend.
5/5
GoogleJames was really excellent with us. Attentive and quick to resolve an issues we had. Great experience with him overall!
5/5
GoogleFranklyn James are second to none when it comes to property management, they have great team in place and would recommend any landlords to manage their properties. Tanzila, Denisa and Gary are experts are their trade.
5/5
GoogleExcellent letting agents who are professional in their care of both landlord and tenants. Quick to respond to emails and act upon instruction and offer fair advice to ensure properties are let quickly. Well done !
1/5
FacebookI'm very unhappy with the service I received when I moved in, I was not shown properly how appliances work, in particular the heating system. The heating system was not set up correctly, which resulted in a very high electricity bill.
5/5
GoogleFJ very reliable company. Tanzila extremely good. Keeps me informed when needed and gets the job done when required
5/5
GoogleExcellent service and experience, very professional and have had no issues in my 4+ years of tenancy. Highly recommend!
1/5
GoogleUnprofessional and very impolite. Never again.
5/5
Trustpilotprofessional, responsive and helpful
Franklyn James have managed a flat for us for several years on the Isle of Dogs. We have been very happy with their professionalism, responsiveness and helpfulness. Gary and Denisa have been our excellent agents.
5/5
GoogleHave been renting our flat thru Franklyn James for last 2 years. Very responsive staff to any issues with the flat specially Tanzila who has been helping us over last couple of months. Highly recommended
1/5
GoogleJust a bunch of clowns not agents
5/5
TrustpilotCan highly recommend.
Can highly recommend. Vanessa, Mark & Inga have been a joy to liaise with.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Franklyn James hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
