Trusted Agent profile · London
★★★★★
367 reviews across 3 platforms
29 Narrow Street, London, E14 8DP
Part of Franklyn James, see every office.
Franklyn James's office in London, at 29 Narrow Street, is rated 4.3 out of 5 across 367 reviews on three platforms, including 282 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotQuite a difficult situation with…
Quite a difficult situation with selling our flat but Adnan, Anthony and George were very helpful in getting us over the line and it's the second time we have used them. Recommend above any other agent in Limehouse, they're the best.
5/5
GoogleVery helpful and responsive staff, special thanks to Charlene, Georgia and Mark!
5/5
TrustpilotCharlene has been an invaluable member…
Charlene has been an invaluable member of Franklin James Very attentive to the customers needs and prompt action when problems arise.
5/5
GoogleI have been renting through Franklyn James for 3 years now and i have just been in the process of contract negotiation. Linda Nwachukwu was very helpful and prompt in replies. She managed all the process and helped with landlord negotiation around some points raised.
5/5
TrustpilotHarry Attwood was a pleasure to deal with
I had a viewing with Harry in London E14 which went very well! He was cordial and friendly and was very helpful throughout the viewing. Though the deal didn't take place, he was quick in suggesting me more properties based on my constraints, and regularly followed-up with me to get updates. Overall, it was a pleasure dealing with him.
5/5
GoogleI was supposed to rent the apartment with the competitors, however they after I send them money they decided to cancel the deal. At FJ I was provided with better customer service, agents were much nicer and overall experience was fantastic. Especially James Cooper, he would reply to any of my message on the same day, provide clear information what was needed from me, and did his job perfectly. Highly recommend FJ
4/5
TrustpilotGood service
I rented a flat with Franklyn James (Limehouse) for 2.5 years and was quite happy with the experience. Denisa was my property manager and she was easily approachable and responsive. She managed communications very well between the owner and me.
5/5
GoogleGary has been most helpful to us during last 6 years that we are in the premises. Always competent advise abs speedy reply, as well as negotiation on our behalf with our Landlord. Always seamless and on time. Thank you
5/5
TrustpilotVery responsive and accommodating…
Very responsive and accommodating service throughout the buying process. Vanessa was very helpful in every step!
5/5
GoogleAdil and his colleagues were extremely professional and helpful throughout the whole sale process. They kept me fully informed of progress from initial viewing to completion and responded to all my queries immediately
5/5
GoogleI was in a rush to find a flat, and Antony Cope has helped ensure I moved in asap. Everything was very smooth and straightforward, and I received all details regarding my tenancy and stay right away. Very happy with the service.
5/5
GoogleMy wife and I used Franklyn James to market and sell our property in Bow. We were very impressed with the service we received. Lee and Antony were very responsive, pro-active and diligent throughout. I would have no hesitation recommending the firm.
5/5
GoogleStaff member Ria is very helpful and gets things done back to back when working. Great mannered staff member and patient!
5/5
GoogleThanks to Danny for being so helpful through the whole process of us getting in the flat. Very kind and professional.
1/5
TrustpilotUnprofessional
Unprofessional, agents don’t turn up to viewings, communication is awful, don’t issue contracts properly and break GDPR of previous tenants willingly
5/5
GoogleDanny King was very friendly and professional whilst helping both myself and my partner with flat viewings. Can highly recommend!
5/5
TrustpilotTallulah was really helpful
I recently had a complicated transaction that needed a lot of attention to the details in the contracts exchanged successfully at the end. Tallulah Davids was really helpful and I really wanted to say thank you.
5/5
GoogleFranklyn James have been managing my apartment for the past 6 years; Gary is always great, responsive and reliable.
5/5
GoogleGary has been super helpful throughout my tenancy, always gave me timely and clear response with my enquiries.
5/5
TrustpilotAntonia was truly professional
Antonia has truly exemplified professionalism, support, and attentiveness throughout our experience with her as our letting agent. Her proactive approach in keeping us updated on new apartment listings was exceptional. Not only did she swiftly seize new opportunities, but she also exhibited a remarkable attention to detail and accessibility. We couldn't be happier with her exceptional level of service and involvement.
5/5
GoogleHad an amazing experience moving into my new rental with Franklyn James. James was incredibly diligent and ensured everything was smooth. His transparency throughout the process was especially appreciated
5/5
TrustpilotFranklyn James is a very professional…
Franklyn James is a very professional agency. Properties, are let out very quickly, and best prices achieved at all times.Special thanks to Gary; a very professional managing agent; who does not let anyone down
5/5
TrustpilotThanks, Adnan!
I bought my property though Franklyn James around 7 years ago and have recently sold through them again. Adnan join the company when I was already listed and really pushed his team to bring viewings in what has been a difficult market. Adnan provided me with regular updates after each viewing and on what activity they had seen that week. Once I found a buyer, he also followed up regularly and diligently on the sale, helping to manage several big issues along the way and always responding quickly - the chain nearly collapsed several times and Adnan worked hard (often after hours) to chase other parties in the chain. Adnan and the sale team’s proactivity, knowledge and professionalism have been invaluable in getting my sale through.
5/5
TrustpilotExcellent Service
Our experience as renters from a property managed by Franklyn James has always been smooth and without hitch as we are nearing the 4 month mark of settling into our home. Denisa Petraskova the property manager is always prompt and effective in her communications and is deft in her understanding and resolutions of the problems that may crop up in the process of settling in. We really cannot thank her enough for ensuring that the property does not fall below the standard that was promised to us when renting from the agency. 10/10
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