5/5
GoogleI was a little nervous selling my first property, but Franklyn James was helpful in giving me advice. The whole sale process was smooth and professional from start to finish. Thank you to everyone at Franklyn James.
Trusted Agent profile · London
Franklyn James London reviews
★★★★★
367 reviews across 3 platforms
29 Narrow Street, London, E14 8DP
Franklyn James's office in London, at 29 Narrow Street, is rated 4.3 out of 5 across 367 reviews on three platforms, including 282 Google reviews rated 4.5.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleDanny was very helpful and kept me abreast of the who process, He managed to find tenants during the end of year which is historically a quiet period. He was proactive with suggestions to meet the demands of the tenant. Thank you for your help
1/5
GoogleMy impression is that they will work against tenants as much as they possibly can. Examples: They asked me for full unredacted bank transaction copies for the purpose of "Anti-Money-Laundering". I refused and they got pushy, but never in writing. Obviously, was a concealed credit check. They also hid a malfunctioning bathroom venting system of the flat during the viewing. After moving out, they gave me a bad reference stating I owe them money even though the tenancy deposit scheme report ended with 0 owed money.
2/5
GoogleThe estate agent, Vanessa, knew very little about the flat and caused us to incur additional expense by undertaking a survey of a part of the wider block which wasn't part of the property. After we had paid a holding fee Vanessa's manner changed completely and she became very rude and aggressive. I have not given Franklyn James one star as ultimately the transaction proceeded according to agreed timelines. I hope that their other agents are better but based on my experience with Vanessa if I were selling a property I would avoid Franklyn James.
5/5
GoogleI have worked with Franklyn & James on the Letting and Sale processes for my property and highly recommend them! They have supported me (and the tenants in my flat) for well over 2 years, having Gary as one of the most professional managing agents I have dealt with in London. On the sale side, Adil and Umar have gone above and beyond, turning a very stressful experience with another agency into what is yet another reason to praise F&J, since my property is now Under Offer despite a complex market environment! In my experience, the professionalism and responsiveness of the Franklyn & James team vastly surpass other agencies' service.
5/5
GoogleI just rented my property through Franklyn James for a 2nd time and dealt with Danny King on this occasion. They did a great job again, securing a good off quickly and with minimum of fuss. The whole team are friendly and responsive and I would be happy to recommend them to a friend.PositiveResponsiveness, Professionalism
5/5
GoogleThank you Tanzila for all the immense help over the past year, for the patience, communication and understanding. Working with agencies can be really hard for tenants, so it's brilliant to find someone as personable as Tanzila.
5/5
TrustpilotResponsive and excellent service
I recently worked with Charlene from the FJ to address a repair issue in our apartment. Charlotte's efficiency and responsiveness were outstanding, and she ensured that the problem was resolved promptly. I appreciate her excellent service in resolving our maintenance concern.
5/5
GoogleI have worked with Franklyn & James on the Letting and Sale processes for my property and highly recommend them! They have supported me (and the tenants in my flat) for well over 2 years, having Gary as one of the most professional managing agents I have dealt with in London. On the sale side, Adil and Umar have gone above and beyond, turning a very stressful experience with another agency into what is yet another reason to praise F&J, since my property is now Under Offer despite a complex market environment! In my experience, the professionalism and responsiveness of the Franklyn & James team vastly surpass other agencies' service.PositiveResponsiveness, Professionalism
1/5
GoogleI’ve been very disappointed with the experience of working with Franklyn James so far. I had to chase them for 4 days after my holding deposit to get an answer. We took the property virtually and have had absolutely no proactive response from Gary Atinks (examples being “the code to the buildings gardens must be one of the few I’ve provided you”, needing to be chased for something as simple as a bin store code). I would never recommend.
5/5
GoogleIn my experiance with Franklyn james agents I have always been given great service and communication. if there is ever a issue it is quickly resolved and if ever a query it is quickly responded too. i find franklyn james very professional and give great service i would highley recommend people use them .
1/5
TrustpilotAwful experience working with this…
Awful experience working with this business. I found Sandy to be rude, misogynistic and a bully.
Agent replied · 23 September 2026
I am sorry that you feel this way, Sandy is not a member of staff in the office and should you wish to raise a complaint I would like to ask you to get in touch with me personally to address any matters
5/5
GoogleBeen working with Franklyn James for a while now. They always quick with responses and efficient to arrange maintenance to keep their houses up to a good standard and keep tenants satisfied. Tanzila is always friendly and professional during the booking process.
5/5
GoogleTanzila has been professional, responsive and very knowledgeable. Having relied on her for the past 3 years for the rental and management of our flat, we feel secure with her advice and guidance and do not hesitate to recommend her to others.
5/5
GoogleDanny was very professional and helpful throughout the flat identification and moving in process. He responded promptly and in detail to all my questions and was very helpful in ensuring I was able to move in on my preferred date. I would highly recommend working with him for your flat search!
5/5
GoogleFranklyn James have managed two of my properties over the last four years. I have frequently dealt with Gary Atkins and Lee Alter and found them to be very polite, efficient and professional. I can also say the same about the other staff I have dealt with. Payment of rent is timely and any queries are dealt with efficiently. I would highly recommend them.
1/5
TrustpilotThey work against tenants
My impression is that they will work against tenants as much as they possibly can. Examples: They asked me for full unredacted bank transaction copies for the purpose of "Anti-Money-Laundering". I refused and they got pushy, but never in writing. Obviously, was a concealed credit check. They also hid a malfunctioning bathroom venting system of the flat during the viewing. After moving out, they gave me a bad reference stating I owe them money even though the tenancy deposit scheme report ended with 0 owed money.
5/5
GoogleSelling the flat was a frustrating experience. Fortunately James Cooper was on hand - very proactive definitely not reactive - and kept us regularly informed. He was very active in liaising with our buyer and both sets of solicitors.
5/5
GoogleI’ve been renting with Franklyn James, and they have been incredibly helpful and professional. My property manager, Yawar Kazmi, has been fantastic, extremely prompt and very responsive whenever there’s an issue in the house or when I have any queries. He consistently makes sure everything is addressed in a timely manner. Definitely recommend
5/5
GoogleWe recently moved into our lovely new flat and Danny was very helpful and friendly throughout the process. It was easy to communicate and response time was good. Tanzila so far has been friendly and helpful with new bits that need to be done around the placePositiveResponsiveness
2/5
TrustpilotIncompetent and rude
The estate agent, Vanessa, knew very little about the flat and caused us to incur additional expense by undertaking a survey of a part of the wider block which wasn't part of the property. After we had paid a holding fee Vanessa's manner changed completely and she became very rude and aggressive. I have not given Franklyn James one star as ultimately the transaction proceeded according to agreed timelines. I hope that their other estate agents are better but based on my experience with Vanessa if I were selling a property I would avoid Franklyn James.
5/5
GoogleThank you Tanzila for all the immense help over the past year, for the patience, communication and understanding. Working with agencies can be really hard for tenants, so it's brilliant to find someone as personable as Tanzila.
5/5
GoogleI've had my property managed by Franklyn James for almost 3 years now. I only have good things to say about them - they are responsive, thoughtful and knowledgeable. Tanzila and the team are great. Highly recommended.
5/5
GoogleAfter more than three years using Franklin James, I can confirm they are super efficient and responsive. They manage my property and I have never had any issues. Very happy to work with Gary and his team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
