Trusted Agent profile · London
★★★★★
367 reviews across 3 platforms
29 Narrow Street, London, E14 8DP
Part of Franklyn James, see every office.
Franklyn James's office in London, at 29 Narrow Street, is rated 4.3 out of 5 across 367 reviews on three platforms, including 282 Google reviews rated 4.5.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleTyler is the best property manager, I’ve come across so far. From the time he started managing the property, I was impressed by his professionalism, responsiveness and commitment to ensuring a smooth and positive experience. I would wholeheartedly recommend Tyler and he is an asset to Franklyn James.
5/5
GoogleWe’ve been renting with Franklyn James for the past 6 months and our property manager, Yawar, has been great. Quick response times whenever we’ve had questions or needed assistance. Any issues that have come up have been dealt with promptly and resolved in a timely manner. It’s been a really smooth renting experience so far and we appreciate the support. Thanks, Yawar!
5/5
GoogleOne day I dreamed of my perfect house, the next I put a deposit for my future home. I'm so happy to have come across Franklyn James. Kirsty Cade has been phenomenal in answering all my little questions in finding the perfect home. 5 out of 5!!
5/5
GoogleMy experience with Franklyn James has been nothing short of outstanding. Mia is a real asset to the team. She is kind, friendly and communicates promptly and effectively. Mia is a very competent individual who’s bubbly personality shines through. Working with her has been a pleasure.
5/5
GoogleWe've been renting with Franklyn James for the past year and just renewed our tenancy for another year. Tanzila is looking after us and has been very helpful negociating our new tenancy agreement. She has assisted us in the discussions with the landlord, was very transparent throughout the process and thanks to her we've had a good outcome. Very few agency will defend their tenants' best interests like that, especially with the current housing market in London and the overall increase in prices. Would definitely recommend Franklyn James!
5/5
GoogleI had an amazing experience with Dominic Noel, Yawar Kazmi, and James at FranklynJames. From start to finish, they were incredibly helpful, professional, and quick. The entire process, from securing paperwork to moving me into my new apartment, was completed in just 2 weeks! They were not only fast but also honest and transparent throughout. I couldn't have asked for a smoother transition. If you're looking for a reliable and efficient team, I highly recommend going with FranklynJames. They truly made the whole experience stress-free! I was so happy when i got the keys and asked for a picture with James because iykyk these all moments. Thank you.
5/5
GoogleI had a fantastic experience with the limehouse branch team while searching for my new home. The team was professional, responsive, and really understood my needs. Kirsty made the process smooth and stress-free, helping me find the perfect place quickly. Highly recommend!
1/5
GoogleAwful and horrible experience with Franklyn James. From the start, we experienced several issues with the flat, which were raised as part of the check-in process. However, resolutions were delayed or ignored, and it quickly became clear that they prioritised the landlord’s interests over ours. Many of these problems remained unresolved throughout our tenancy. Over over a year we were passed between at least four different property managers, including Gary, Sam, Mia, Adil; none of whom seemed aware of previous communications. This lack of continuity was frustrating and led to repeated delays in addressing concerns. Upon vacating the property, we arranged and paid for a professional cleaner for four hours. Franklyn James initially confirmed that everything was in order after checkout, and they said they were awaiting final confirmation from the landlord. However, we were charged a few extra non-sense cost intentionally. It’s also worth noting that the landlord is the wife of the estate agency owner, a clear conflict of interest that casts doubt on the fairness of the entire process. We now suspect our deposit is being withheld unjustifiably under the pretext of a cleaning issue, despite the professional clean and no concerns raised in the checkout report. Please avoid.
1/5
GoogleAbsolutely horrid experience. Had 5 new property managers in the space of a year. The agency has not taken responsibility despite raising concerning issues repeatedly over 10 months. The letting agent also shared ‘embellished’ truths about the property like: concierge included. Which were found to be untrue once we moved in. Would never work with them again.
5/5
GoogleYawar is a good senior manager. He is very responsive, handles tenants concerns very quickly and provides good value through negotiations with suppliers! Highly recommend Frankly James to potential landlords in Limehouse area!
1/5
Trustpilot4 different property managers and slow service
My partner and I are extremely disappointed with Franklyn James. During the flat viewing process, they were proactive, but once we signed the contract, their service declined significantly. When we raised issues as part of the check-in process, resolutions were slow, and they seemed to prioritise the landlord’s position over ours, leaving many issues unresolved.
We take this feedback very seriously and quickly identify areas of the business that can sometimes cause frustrations especially when staff no longer work for the company. Many changes happened just prior to you writing this review which included a change in management, a complete overhaul of all systems and a new team of property managers that work as a team to address any issues rather than individually. Since the change in management we have had an incrediable stable team and by overhauling our systems we now have a way to measure any issues to ensure they are dealt with promptly and never left regardless of if there is a change in staff.
5/5
TrustpilotExcellent Estate Agents
Mark has been a fantastic estate agent, who has gone over and above his responsibilities time and time again. He was always ready to understand patiently and gracefully a legally complex situation, in relation to our purchase and was excellent in his communication with all involved. I would strongly recommend this branch of Franklyn James for their professionalism and hard work for selling and buying property.
5/5
GoogleWe worked with Franklyn James when renting our property and they were a joy to work with. My experience with Tanzila, who was responsible for our property, was perfect and she is easily the best property manager I have ever worked with. She was quick to reply, friendly and professional, and extremely good at problem solving. I can highly recommend Frankly James to anyone looking for a property letting/selling partner!
5/5
GoogleIt was difficult to find a friendly and professional agency in London, an agency that feels like family. That was before finding Franklin James. Different staff came and left around covid time but they all shared the same values of respect and friendliness in a busy city like London. I really appreciated their management, especially the amazing Kweku who left and the sweet Tanzila who took over the management of the property I lived in. Thank you all so much.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleTanzila Arefin is managing the property that we are renting through Franklin James exceptionally well. She responds to our requests via email very promptly, contacts our landlords or someone from the repair team as soon as we request it, cost and stress-free. Therefore, she shows professionalism, care and diligence in every interaction that we have had. Her respectful, professional and efficient way of working has made us feel very safe, comfortable and feel like this is our first 'adult house' since we moved to the UK years ago, but without having to deal with repairs ourselves. We will definitely recommend you to ask for her if you are looking for a property with Franklin James.
1/5
GoogleFinally I got to give a review to this property agency... In 2018 me and few friends rented a property that was managed by Franklyn James more precisely by a women called *Hilary Laviniere*. By the time we were young and naive and they took advantage making us paid for mold repairs that the old house had. If this this was happening today I would have made a huge complain and of course never paid for the repair. This agency only looks for the benefit of the landlord and not the tenants and I can say that they rip us off.
5/5
GoogleFranklyn James have been managing my properties for numerous years, and despite receiving inquiries from various other agencies, I wouldn’t go anywhere else. My properties have experienced minimal void periods, rents are paid on time, and their property management team excels in their responsiveness and service quality. Sky Mansfield and Joanna Socko are super awesome and very helpful, which is testament to their ability. Sky, who is my property manager also does a really great job managing my properties on a day to day basis… so thank you! In summary, I wholeheartedly recommend Franklyn James, Sky and Joanna without hesitation. They are an excellent lettings agency!
5/5
GoogleI have had the pleasure of working with Joanna Socko from Franklyn James Limehouse since 2016, and I can only express my highest appreciation for her. Over the years, I have had numerous requests, and Joanna has always handled them with outstanding efficiency, often on a daily basis or nearly so, demonstrating impeccable professionalism. Her cordiality, quick understanding, and ability to resolve any situation with precision and attention to detail make her an invaluable asset. She truly deserves this recognition!
5/5
GoogleDanny has completely transformed the opinion I had of London letting agents. He recently helped my fiancé and I secure a flat in Wapping. The process of renting through Franklyn James was surprisingly easy and trouble free. Particularly commendable was the offer-making process which was clear, simple and honest. For his part, Danny was efficient and effective. He dealt with our queries efficiently, always providing excellent customer service.
1/5
GoogleIf everything is fine and you never need help from them/the landlord then i’m sure Franklyn James are fine. However we had to contact a million and one times just for a reply about the same issue that we were forced to live with for 9 months. Not once have they stuck to the words they told us, we were left with a hole in the ceiling and water damage causing mould for 9 months until we finally moved out once out tenancy ended. When we first moved in everything was great and it was all fine, they were helpful and everything they could be. As we got settled and we had issues it soon became very apparent they only care about getting you to sign for a property and then they don’t care. Honestly if we could go back in time, we would not be choosing franklyn james, that is for sure. We got passed between different assistants and managers and even directors at one point, they were all useless, we had to pay out of pocket for alternative accommodation during a flood and then chase and chase for reimbursement that we would just end up taking off our monthly rent in the end, and suddenly they were very proactive at ringing us and emailing asking for x amount of money which we would then have to explain is the money they OWED us. They clearly just don’t care about their tenants, and to them we were just students who didn’t know better. Honestly don’t think I can ever trust them again, we had water rushing out the ceiling that was falling on us and they just didn’t care, looking back it is laughable how bad it was.
1/5
GoogleMy partner and I are extremely disappointed with Franklyn James. During the flat viewing process, they were proactive, but once we signed the contract, their service declined significantly. When we raised issues as part of the check-in process, resolutions were slow, and they seemed to prioritise the landlord’s position over ours, leaving many issues unresolved. Over the course of two years, we had almost four different property managers including Tanzila, Lucy and Tyler and now someone else which was frustrating. Each new manager was unaware of previous concerns, and responses were consistently delayed. If they manage your property, I would not recommend renting through them. Most recently, we checked out of the property, and everything seemed fine, Franklyn James confirmed that all was in order, and they liaised with the landlord which they still need to hear from and they kept saying they will come back tomorrow. However, a month has passed, and there has been no progress on the deposit return. The property manager does not respond, leaving us no choice but to escalate the matter to the deposit protection scheme as I mentioned as no concerns were raised on the check out report. I know they have many positive reviews, but I wanted to share our experience, which has been frustrating and exhausting. I also agree with others who have said they tend to favour the landlord, making it difficult for tenants to have a fair experience
5/5
GoogleWe are in the process of starting a tenancy thanks to Franklin James. Kirsty Cade has been amazing and has been helpful and supportive on all aspects. Great experience
5/5
GoogleJames Cooper was an amazing property agent. He was very friendly, informative and matched me with a flat that suited my needs! I highly recommend him and Franklyn James.
5/5
GoogleGreat experience working with Franklyn James on our first time buy. Adil Sljivar was very communicative and supportive throughout quite a difficult exchange process that took 9months to complete.
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Tell us what you need and we'll put you in touch. Franklyn James hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
