Trusted Agent profile · London
★★★★★
590 reviews across 2 platforms
81 Marchmont Street, London, WC1N 1AL
Part of Frank Harris and Co, see every office.
Frank Harris and Co's office in London, at 81 Marchmont Street, is rated 4.7 out of 5 across 590 reviews on two platforms, including 379 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleFrank Harris Bloomsbury, I spoke to a young gentleman called Adam and he was extremely helpful, couldn’t have been more helpful, he was quite knowledgeable and answered all my questions in a way that I was able to understand. Fantastic service.
Dear Myra, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
5/5
TrustpilotMake sure you ask for Lorenzo
Lorenzo was a real pleasure to deal with at Frank Harris. Although I wasn't able to get my first Barbican purchase over the line this time, he helped me understand the Estate and I think brought the vendors as close as possible to a deal. He was transparent, polite, and just a pleasure to correspond with. I'll be coming back to him next time I'm looking.
5/5
TrustpilotExcellent customer care
Excellent customer care and a well run company. All of my experiances with them have been positive and they are very proactive with any issues I have had. In particular, one of the Directors, Christopher Dowds, has been incredibly helpful and treated an issue I had with a very high level of professionalism and to a high standard. Very happy with the service
Dear Kyle, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Barbican & City office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMy flatmates and I looked for over 10 flats from different agents around London and Ben O’Reilly from Frank Harris was by far the most helpful agent and helped us find our perfect flat. He always responded to emails in less than 24 hours and was always willing to help answer our many questions (and we had a lot since we are students and first time renters). He made the rental process very easy and stress-free for us!
Dear Isabella, Thank you for your kind words regarding our Bloomsbury & Kings Cross office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleMy heartfelt thanks to the lovely and kind-hearted Lottie! She is always so patient and considerate towards everyone, and her professionalism and dedication are truly admirable. As a tenant, what I appreciate most is how she consistently …
5/5
TrustpilotGreat service
Recently bought a flat in the Barbican through Jamie Charlton of Frank Harris. Jamie was extremely reliable and helpful throughout the entire process. He responds quickly to queries and was always at the end of the line. This was exceptionally important to me as I was on a tight timeline. Can’t fault the service from Frank Harris and specifically Jamie. Thank you
5/5
GoogleLucia was very responsive and supportive all the way through our flat-hunting process. She addressed all of our concerns and explained everything clearly. Very friendly service :)PositiveResponsiveness, Quality, Professionalism
Dear Haley, Thank you for your kind words regarding our Bloomsbury & Kings Cross office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleFrank Harris is incredibly professional and responsive. They have a great range of properties, including the one I moved into in the summer of 2022. Overall, I have had a very good experience. My agent, Kellan Sherratt, is exceptional and showed a real caring about what I was looking for, making sure to go the extra mile. Definitely recommend.
Dear Rebecca, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had a very good experience with Frank Harris company, I have met Kellan Sherratt there, and he was extremely helpful and friendly, he was doing his best to make me get what I exactly want. Also, I have met Alex who was showing a professional and a welcoming attitude. Unfortunately, I didn't get my apartment through them, but of course, I would love to deal with this company again.
Dear Mahmoud, thank you for your 5* review. We are pleased to read that you have had a great experience with Kellan. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleCurrently working with Frank Harris, particularly with lettings consultant Holly Darby, for my boss' recent move to the UK. And she has done such an incredible job in assisting us in finding the perfect property that suits my boss' preferences up until now to make sure everything's in place. Thanks, Holly!
Dear Gen, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Holly. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team.
5/5
GoogleWe have used Frank Harris Bloomsbury letting agent twice and have had excellent service. The manager Alex, consultant Bujar, and George Thornton are brilliant. They are professional and accommodating. Most importantly, they have managed to find good tenants on both occasions within a very short period. I would strongly recommend their service.
Dear Geetanjali, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI had a really good viewing with Lottie even though I didn’t find a property. She was still great on the search.
5/5
GoogleGreat service from Libert Halimi. invaluable in finding and securing the property i wanted. I really would not have managed without his help
5/5
GoogleMark and Halah were very helpful at every stage of selling my flat. They would always chase things up for me and gave me the right advice for a successful and smooth deal. Well worth the money.
It was our pleasure to assist, Alessandra. We are pleased to hear you were happy with the service provided and the end result, and we hope to be of assistance again in the future. Best wishes, Halah and Mark.
5/5
GoogleGeorge T helped me rent my new flat, he was incredibly helpful and sorted everything very quickly. Would definitely recommend anyone else ask for this guy when using Frank Harris. Feel he worked for me as a Tennant and negotiated for me with the landlord on new furniture. Great guy and great service.
Dear James, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotExcellent team over at Frank Harris /…
Excellent team over at Frank Harris / Barbican. Tirelessly managed to find a great tenant for my flat with many viewings. Professional from start to finish. Ask for Mitchell Max, he was diligent and persistent. Follow up has been amazing as well. Perfect choice for me as I was reviewing several options and glad I went with them.
Dear Jerome, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Barbican office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe team at Frank Harris Bloomsbury were extremely helpful in my property search, finding me the perfect property and ensuring the whole process was as smooth as possible. Highly recommended
Dear Carole, Thank you for your great review regarding our Bloomsbury office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Marilyn Plews Customer Relations Team
5/5
GoogleWent one of the fantastic property for viewing with Bujar and the property is just fit for everything that I could have imagined with professional introduction from Bujar. I will definitely go and find Bujar from FH Bloomsbury if I have further needs for renting a flat. It is been a pleasant tour and thanks!
Dear Sean, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI have been dealing with Afzal over the past few weeks in order to finally find a place in London. He has been amazing, patient and truly helpful putting up with me! Have been living and dealing with agents in the UK for the past 7 years, and I cannot recommend him and frank harris enough!
Dear Theo, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotCharlotte has been very helpful &…
Charlotte has been very helpful & professional, as always.
Dear S Menjivar, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotGreat experience with the team from…
Great experience with the team from start to finish, only negative was that it was valued higher than the market reflected and having to reduce the price
Dear Vita, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah
5/5
TrustpilotReally helpful team and made the…
Really helpful team and made the process effortless.
Dear Harry, Thank you for leaving a wonderful 5* review. Kind regards, Asha
5/5
TrustpilotMr Dowd-Frank Harris long Lane EC1A
I've used Chris Dowd and many of the others from his office on many occasions and each and every time he has gone above and beyond to help and will go out of his way when necessary to make it as stress free and straight forward as possible, i 100% will happily highly recommend
Dear SImon, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleIt has been my pleasure to work with Ashley in my flat search. She has always been excellent to work with. She took the time to really understand the type of flat that I was searching for and did her very best to offer properties that fit my requirements. She was always exceedingly prompt responding to my emails and phone calls. I would work with Ashley again if the opportunity arises.PositiveResponsiveness, Professionalism
Dear Vivien We are thrilled to hear that you are pleased with the service you have received from our Bloomsbury office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Frank Harris and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Frank Harris and Co won Gold in The Trusted Agent 2026 awards.
