Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProperty management
I have recently experienced issues with my kitchen appliances and was put in touch with Ted from the property management team. He was notably positive, helpful and understanding. He got in touch straight away and provided clear instructions as well as immediate assistance. Makes a massive difference being able to rely on someone for help when needed.
Grace · 26 August 2025
Agent replied · 24 December 2025
Dear Grace, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
GoogleMyself and my husband are moving flats and couldn't have had a better experience than with Frank Harris! Zak Purssord has been extremely helpful through the whole process with excellent communication. Thanks a lot Zak!!
Katie · 25 September 2024
Agent replied · 25 October 2024
Dear Katie, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
★★★★★ 5/5
GoogleDefinitely 5 star experience!!!
We had a great experience with Harrison Bacon at Frank Harris. He was always willing help us out with our questions (we had a lot!) and aided us through the entire process professionally and efficiently. We were able to see lots of properties relatively last minute and couldn't be happier with the flat we ended with - thank you Harrison!PositiveResponsiveness, Quality, Professionalism, Value
Bo · 14 June 2022
Agent replied · 13 June 2024
Dear Bo. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotOur experience in getting our flat has…
Our experience in getting our flat has been a very smooth process, especially as it’s our first time renting, Salvator’s communication made the process very simple!
Lucy · 14 May 2026
Agent replied · 2 June 2026
Dear Lucy, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleMoving to the UK for my first job, I was nervous about the hassle of finding accommodation in London. Can't thank Nicole enough; she was exceptional and exceeded all my expectations. Her expertise, professionalism, and genuine care made our home renting journey seamless and stress-free
Yerim · 15 March 2024
Agent replied · 13 June 2024
Dear Yerim, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI worked with Adeel for both the move-in and move-out processes. He helped close the deals quickly and communicated transparently.
Zak was also helpful with viewings and kept me updated with cancellations.
Yuhong · 26 October 2024
Agent replied · 9 November 2024
Dear Yuhong, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Katie
★★★★★ 5/5
GoogleZak Purssod is a very professional agent and I enjoyed viewing properties with him. Not only is he professional but is also enthusiastic, maintaining a positive attitude and always ensuring comfort with clients.
Jasmina · 11 October 2024
Agent replied · 25 October 2024
Dear Jasmina, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah
★★★★★ 5/5
GoogleI have had fantastic experience dealing with Nicole Pretorius at Frank Harris Sothbank team. Nicole is most professional - always proactive, client oriented, swift and efficient, practical and in good spirits - ultimate pleasure to deal with.
Ilya · 16 September 2025
★★★★★ 5/5
GoogleNicole and Evie were really helpful from start to finish with the move - they responded very promptly to our questions and requests, and were very accommodating to our needs, which gave us a lot of confidence when making the move.
Angus · 14 May 2024
Agent replied · 13 June 2024
Dear Angus, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah, Customer Relations Team
★★★★★ 1/5
TrustpilotTerrible estate agents - property purchase
I purchased a property that was advertised by Frank Harris Southbank & Waterloo in 2023. The agents were deeply unhelpful and often resorted to ultimatums when speaking on the phone. My solicitors and I were multiple times accused of being purposely slow during the process when it was the seller's solicitors who hadn't provided the correct documents. Extremely poor experience.
Annie · 2 July 2025
Agent replied · 24 August 2025
Dear Annie, I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you.. Kind regards, Priyanka, Customer Relations
★★★★★ 1/5
TrustpilotA Terrible Experience!
I recently moved into a flat managed by Frank Harris, and my experience with the Barbican branch, has been extremely disappointing. They treated me and the other tenant poorly, as if we had no rights, knowing they held power because we were seeking to terminate the contract. They consistently sent us threatening emails, pressuring us to comply with their unreasonable demands or else they won't proceed with terminating the agreement.Even though we found a replacement tenant, it took them three weeks to complete the referencing process, during which time the new tenants decided to withdraw their application due to the delay. They did this on purpose to force us to pay for their 'looking for new tenants'. To make matters worse, they forced us to pay rent for three days while a contractor was carrying out work inside the flat. Despite informing them that I have asthma and cannot tolerate paint smell, they still insisted I vacate the flat and continue paying rent during that period.This experience has been beyond frustrating, and I would caution anyone considering using this agency.
Omar · 4 October 2024
Agent replied · 24 October 2024
Dear Omar I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Sarah, Customer Relations
★★★★★ 5/5
GoogleI cannot thank Nicole enough for their exceptional assistance in making the process smooth and stress-free. Her knowledge of the best practices, prompt communication, and negotiation skills were outstanding. I've now happily signed a suitable tenancy agreement thanks to her dedication. Highly recommend!
Rayane · 15 March 2024
Agent replied · 13 June 2024
Dear Rayane, Thank you for your lovely words for Nicole and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Southbank and Waterloo office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience with Christopher Dowds
Chris and his team were friendly, helpful and professional. I had a very smooth process of viewing, finalising contact and moving in. Chris and his team are always available to help and provided extremely helpful advice. I would reach out to the Chris and team again when I need to move again.
Richie · 17 August 2023
Agent replied · 13 June 2024
Dear Richie, We really appreciate you taking the time to leave such lovely comments about Chris. He will be so pleased to read your 5 star review. Please do not hesitate to contact the Frank Harris team in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotKevin Ilunga
I would recommend Kevin - he worked very hard to make renting a property in the Barbican as straightforward as possible. I was very impressed with his customer service. He was able to organise viewings at short notice, and provided all the essential information. He is also very easy to chat with.
Dima · 15 August 2023
Agent replied · 13 June 2024
Dear Dima, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleZak was very helpful!
Helen · 6 September 2025
Agent replied · 16 April 2026
Dear Helen, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleWe were helped by Dilan Das with our experience and he was great! Super friendly, good knowledge and overall we had a very smooth and satisfactory experience with Frank and Harris. I would highly recommend.
Charlie · 16 September 2025
★★★★★ 5/5
GoogleI would like to thank the whole team at Franck Harris and particularly Sofia Hammond who helped me find the perfect flat for me and my partner. Her professionalism and advice have been much appreciated. She was very friendly, quick to give me answers to any queries and very helpful in guiding me through the whole process. I would recommend her to anyone looking for properties from Frank Harris.PositiveProfessionalism
Emily · 25 August 2021
Agent replied · 13 June 2024
Dear Emily, We are delighted that you took the time to leave such a fantastic review which the Southbank & Waterloo team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleAdeel, the letting real estate agent, displays an exceptional blend of professionalism and personable charm. His extensive knowledge of the property market instills confidence in his clients. Adeel is known for his attentiveness to detail, ensuring that each aspect of the letting process is meticulously handled.
Linfeng · 16 December 2023
Agent replied · 13 June 2024
Dear Linfeng Wang, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service
Mitchell was super friendly and explained the renting process thoroughly. He was also available for last minute viewings and was always polite and friendly. Would definitely recommend!
Freya · 21 November 2024
Agent replied · 23 December 2024
Dear Freya, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah
★★★★★ 5/5
GoogleMy recent experience of selling a property through this office has been extremely positive. Joel and Marta were both exceptionally diligent and supportive through a process presenting considerable challenges, which they handled with great finesse and thoughtfulness. The outcome was that the property sold for exactly what Joel proposed in our first meeting.
Philip · 14 June 2023
Agent replied · 13 June 2024
Dear Philip, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotI want to thank Chris Dowds and all his…
I want to thank Chris Dowds and all his team at Frank Harris City Branch for all their hard work for me over the last few years. It’s been a very special relationship and they’ve done a remarkable job for me looking after my portfolio of rental properties. Thanks guys!
Tom · 31 August 2023
Agent replied · 13 June 2024
Dear Tom, It’s great to hear that you have had a brilliant experience with our City office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleZak Purssord was so helpful in helping us look for an apartment to rent. Everyone in the agency was very kind and considerate! Definitely worth checking out if you’re looking to buy or rent a property in London
Belinda · 14 May 2024
Agent replied · 13 June 2024
Dear Belinda, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleFrank Harris has been a great group to work with during my rental search. Adeel has been very patient, understanding and keen to help during my search for a property.
Rheeya · 27 September 2024
Agent replied · 25 October 2024
Dear Rheeya, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah
★★★★★ 5/5
GoogleA massive thank you to Catherine Gaston who made our property search something to look forward to. Unlike other estate agents she was warm, friendly and always took her time to show us around and tailor our property search to find exactly what we were looking for. All while maintaining a high level of professionalism and ensuring we felt like we were in capable and experienced hands. Thank you!
Ronan · 14 June 2021
Agent replied · 13 June 2024
Dear Ronan, I was delighted to read the comments in relation to our Southbank & Waterloo office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
