Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHarrison Bacon has been amazing in helping me find a great flat under very short notice. He is an efficient agent and ensures that he is always accessible for any questions or help his clients need. He is also very professional and respectful of any specific concerns clients may have and committed to looking for the best living space fulfilling your requirements. Happy to have had Harrison as my agent!!PositiveResponsiveness, Professionalism
Ruizhe · 14 June 2022
Agent replied · 13 June 2024
Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service from Harrison in our Southbank & Waterloo office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat property viewing experience, Zack was very helpful and friendly.
Gennady · 16 September 2025
Agent replied · 23 September 2025
Dear Gennady, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleThanks to Emma Lyall and her team we eventually completed the sale of our flat in River Court. This despite the reluctance of the purchaser to instruct his solicitor until his mortgage offer came through and this, in turn, was frustrated by the reluctance of the Halifax to accept the EWS1 certificate.
Without her persistence we would have withdrawn from the sale but, I have never been so happy to pay someone her well deserved fee.PositiveResponsiveness, Professionalism
Oxley · 14 June 2021
Agent replied · 13 June 2024
Dear Oxley, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Emma and the team at Southbank will be delighted to read your comments. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleAdeel was the best agent we have had the pleasure of working with - made every step of the process enjoyable and minimising effort on our end, everything was done in a matter of days with full professionalism from him . Would highly recommend him and Frank Harris to anyone looking for property.
Niall · 16 May 2025
★★★★★ 5/5
GoogleFrank Harris have been good to work with and very responsive. It has been a pleasure to deal with all the team - Ben and Gurpreet have been good on the property management side and the letting team, Nick and Tony and Nicole have been excellent in getting the property re-let promptly. All of them have been helpful, responsive and professional at all times and a special thank you to Nicole for her cheerfulness and hard work getting everything sorted.PositiveResponsiveness, Quality, Professionalism
Jonathan · 25 August 2020
Agent replied · 13 June 2024
Dear Jonathan, Thank you so much for the fantastic feedback, the team at Southbank & Waterloo are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotGreat Service
Luke has been brilliant at providing property management services and advice to me throughout when managing my rental property. Thanks Luke!
HHC · 7 May 2025
Agent replied · 24 August 2025
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
GoogleWorked with Nick to quickly rent our property in Lambeth. Despite a challenging market due to Covid, Nick was responsive and proactive in getting the property rented to a high quality tenant. NIck also went the extra mile to look after the flat due to our long distance travel needs and couldn't have asked for a friendlier or more professional response. Highly recommend the agent and Nick who have been working with us for many years. Thanks to Nick and the team.PositiveResponsiveness, Quality, Professionalism, Value
Alastair · 14 June 2020
Agent replied · 13 June 2024
Dear Alastair, I was delighted to read the comments in relation to our South Bank office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWe have recently sold our property in Waterloo through Frank Harris and we cannot recommend them highly enough. Certainly a 5 star company! A huge thank you to Simon and Ashley for all their kind help and support throughout the sale process. They really went the extra mile, as we live abroad they dealt with certain elements on our behalf which went beyond their obligations. Having dealt with other estate agents in the past, I can honestly say we have never had such excellent service. It’s been a real pleasure to deal with you. Thank you all.
Amanda · 14 June 2020
Agent replied · 13 June 2024
Dear Amanda, Having read your review, we would like thank you for your feedback about our South Bank & Waterloo Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleGreat experience with Nick, would highly recommend.
I worked with Nick to find a flat around Waterloo and had a very positive experience: Nick went the extra mile several times to make sure that everything concerning the flat was taken care of (incl chasing several people to ensure the flat was in top condition before our move in). In general, Nick is really professional, responds very quickly and ensures that your interests are defended. If you need a professional real estate agent who's on top of things and who solves every issue (no matter how small it may be) efficiently, then I would highly recommend to go for Frank Harris Southbank and work with Nick - would love to work with him again if I need another flat!
Louis · 14 June 2020
Agent replied · 13 June 2024
Dear Louis, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotHighly Recommend, Professional Service
Impressed by the professional knowledge and enthusiasm shown by Jamie and has confidence in him to market our property. Once the property is on the market, many viewings were arranged and got a buyer quickly. Very responsive and approachable, always ready to offer helpful advice and support promptly. Very responsible, closely monitored and followed up proactively and effectively during the sales process. Very reliable and trustworthy. If I were to sell a property, this is the agent I’d want to use. Brilliant! Second to none, highly recommended!
Emily · 7 December 2024
Agent replied · 23 December 2024
Dear Emily, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah
★★★★★ 5/5
GoogleZak made the whole process of securing our flat so much easier. He was always available, quick to respond, and really attentive to our questions and concerns. What could have been stressful felt smooth and straightforward thanks to his support.
Gabriele · 18 September 2025
★★★★★ 5/5
GoogleJoe was a great, quite helpful and knowledgeable.
Assaad · 11 June 2026
★★★★★ 1/5
TrustpilotHopeless Support for LANDLORDS
It’s perhaps typical of all estate agents and no wonder they get a bad name for themselves but this firms rental department are particularly inept. My beautiful apartment was returned to me by my tenants at the end of September 24 in a substantially damaged state as a result of their family of indoor cats. Mistake number 1 was me accepting a tenant with cats. Mistake 2 was to assume that the extensive damage to silk curtains and carpets would be covered by the tenant agreeing to deductions from their security deposit. Mistake 3 was to assume that the agent would help resolve the matter. My tenants after initially accepting the costs, they have stopped communicating and left me with having to pay over £20k in reinstatement costs having waited for 6 weeks. I sincerely hope that I will be able to amend this review and settle the matter with my old tenants but as regards Frank Harris, I can’t recommend the rental team
Nick · 15 November 2024
Agent replied · 23 December 2024
Dear Nick, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Sarah, Customer Relations
★★★★★ 5/5
TrustpilotProperty management
I have recently experienced issues with my kitchen appliances and was put in touch with Ted from the property management team. He was notably positive, helpful and understanding. He got in touch straight away and provided clear instructions as well as immediate assistance. Makes a massive difference being able to rely on someone for help when needed.
Grace · 26 August 2025
Agent replied · 24 December 2025
Dear Grace, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
GoogleMyself and my husband are moving flats and couldn't have had a better experience than with Frank Harris! Zak Purssord has been extremely helpful through the whole process with excellent communication. Thanks a lot Zak!!
Katie · 25 September 2024
Agent replied · 25 October 2024
Dear Katie, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
★★★★★ 5/5
GoogleExcellent service from start to finish from Joe. He was friendly, professional, and extremely helpful in securing my apartment. Communication was outstanding, he was always quick to respond to calls, texts, and messages, and kept me informed throughout the process. I would highly recommend his services to anyone looking for a reliable and efficient estate agent.
Ꭰavid · 11 June 2026
★★★★★ 5/5
GoogleHad a great experience letting an apartment with Joe O'Regan yesterday! The viewing was excellent and he was able to answer all the questions I had about the apartment. We decided to rent the property and he has been really helpful in getting all of our documents sorted within a day of viewing the flat!
Harvey · 11 June 2026
★★★★★ 5/5
GoogleJoe Regan was super helpful throughout the whole process! Definitely inspired confidence in the property/area.
Edward · 11 April 2026
★★★★★ 5/5
GoogleDefinitely 5 star experience!!!
We had a great experience with Harrison Bacon at Frank Harris. He was always willing help us out with our questions (we had a lot!) and aided us through the entire process professionally and efficiently. We were able to see lots of properties relatively last minute and couldn't be happier with the flat we ended with - thank you Harrison!PositiveResponsiveness, Quality, Professionalism, Value
Bo · 14 June 2022
Agent replied · 13 June 2024
Dear Bo. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMoving to the UK for my first job, I was nervous about the hassle of finding accommodation in London. Can't thank Nicole enough; she was exceptional and exceeded all my expectations. Her expertise, professionalism, and genuine care made our home renting journey seamless and stress-free
Yerim · 15 March 2024
Agent replied · 13 June 2024
Dear Yerim, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotOur experience in getting our flat has…
Our experience in getting our flat has been a very smooth process, especially as it’s our first time renting, Salvator’s communication made the process very simple!
Lucy · 14 May 2026
Agent replied · 2 June 2026
Dear Lucy, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleZak Purssod is a very professional agent and I enjoyed viewing properties with him. Not only is he professional but is also enthusiastic, maintaining a positive attitude and always ensuring comfort with clients.
Jasmina · 11 October 2024
Agent replied · 25 October 2024
Dear Jasmina, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah
★★★★★ 5/5
GoogleI worked with Adeel for both the move-in and move-out processes. He helped close the deals quickly and communicated transparently.
Zak was also helpful with viewings and kept me updated with cancellations.
Yuhong · 26 October 2024
Agent replied · 9 November 2024
Dear Yuhong, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Katie
★★★★★ 5/5
GoogleImpressive customer service. Joe was fantastic, and got me booked in quickly and efficiently!
Najla · 11 April 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
