Trusted Agent profile · London
★★★★★
793 reviews across 3 platforms
123 Stamford Street, London, SE1 9NN
Frank Harris and Co's office in London, at 123 Stamford Street, is rated 4.7 out of 5 across 793 reviews on three platforms, including 582 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleZak Purssord was a pleasure to work with - professional, responsive, a good advocate, and willing to go the extra mile to ensure I found the right flat. Thank you!
Dear Katie, Thank you for your kind comments regarding Zak and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
5/5
GoogleFully recommend Frank Harris. The viewings worked like clockwork, and the agents were very knowledgeable and pre-empted all the issues. Shout out to Adeel Zain, for taking the time out and answering all my questions (there were lots)!
Dear Sai, Thank you for your kind comments regarding the Southbank and Waterloo team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
5/5
GoogleEvie was extremely helpful and accessible during the flat renting process. Any concerns were always quickly dealt with, we couldn't of asked for any more from her.
Dear Max, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah
5/5
GoogleI had a very positive experience dealing with Salvator! He was very friendly, helpful, and responsive to my communications!
Dear Cliodhna, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
TrustpilotPolite and helpful
Cara generated and sent the things I requested. Very polite and helpful.
Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asha
5/5
GoogleDilan recently helped us during our property search in London, and we couldn’t have asked for better support. He was friendly, transparent, and always easy to reach, the rarely seen triple threat in real estate! We’d also like to give a big shout-out to Zac, who was equally supportive throughout the process. Frank Harris is very lucky to have these two professionals on their team. In fact, we wouldn’t be at all surprised if “Dilan, Zac & Co.” pops up as the newest real estate agency on the block, and we’d no doubt be first in line as clients!
5/5
TrustpilotReally helpful team
Really friendly and helpful team. Used them twice now for finding places around London Bridge/barbican area. Great knowledge of the area and the entire process was super smooth.
Dear Samuel, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
5/5
GoogleAdeel was super supportive and understanding throughout the entire process even though I was out of the country throughout. 100% recommend if you’re looking to find your new home.
Dear Serena, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotThey have been showing me flats to buy
They have been showing me flats to buy. Extremely professional and with the best selection of Barbican properties. Special mention goes to Mark Hillary, who is quite possibly the most prepared and knowledgeable agent I’ve ever worked with. Having bought and sold many properties over the years, I can confidently say his expertise and professionalism stand out. Highly recommended.
Dear Alessandro, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Priyanka
5/5
TrustpilotExcellent
Danielle and the team have been absolutely fantastic at managing the property. Even when I was selling the property they went above and beyond ensuring repairs needed were done despite actually not being my letting agent.
Dear George, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAdeel was very friendly and professional, and always tried his best to accommodate my needs. He kept me promptly informed about any new property available.
Dear Chiara, Thank you for taking the time to leave a wonderful 5 star Google review. Adeel will be thrilled to read your kind comments. Kind regards, sarah
5/5
GoogleI had a couple of viewings scheduled when an unexpected work commitment came up. Alfie and Nicole were very helpful in rescheduling and everything was really smooth and on time. Also the property Nicole suggested was even better then the one I initially inquired about! Thank you
Thank you for taking the time to leave a wonderful 5 star Google review. Nicole will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleIt was a fantastic experience house hunting with Frank Harris and especially Adeel, who did a wonderful job getting me through the viewing and sorting out all the details. Very smooth and nice experience. Must recommend for all housing needs in London.
Dear Siddhartha, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleI called to enquire about a property and the agent was in a hurry to end the call. I barely answered one question about my budget, and they cut the call, without even bothering to ask anything else or see if they could direct me elsewhere. Very rude - treating you as though you don't matter, even though they are not doing their job properly by failing to help you find a property to rent.
Dear Megha, Thank you for your review although I am disappointed to hear your experience with our office has not been what we would have hoped for. Feedback is really important to us and the Director of the office is keen to discuss your concerns, however I am unable to find your details on our database. Please could you kindly email me at customerrelations@frankharris.co.uk and I will ask him to get in touch with you directly. Kind regards, Asma, Customer Relations
5/5
GoogleNicole and Salvator at Frank Harris were fantastic to work with. They made my move from the US to London feel smooth and stress-free, and were incredibly helpful throughout the entire process. I was especially grateful that they squeezed me in for a last-minute viewing, which ended up being my dream flat. Professional, responsive, and genuinely kind, I couldn’t recommend them more.
5/5
GoogleFive stars and thumbs up to Frank Harris & Co. Southbank & Waterloo team. Special thanks to Nicole who did her best in helping me to rent my next flat. Many thanks to Mark who helped me with some documental problems. Well, done guys! Thank you
Dear Ivo, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAdeel was knowledgeable and provided great customer service when a property we wanted to view was already gone. He was able to secure a different viewing really quickly and stayed late to make sure we had enough time to view the property and ask our questions.
Dear Sophie Hills, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleViewed an apartment with Salvatore. Good knowledge and was more than helpful throughout the whole process
Dear Ushaan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
TrustpilotJasmine found us our dream flat in 3…
Jasmine found us our dream flat in 3 days. It was a perfect and seamless experience. She was extremely efficient, knowledgeable and professional. Would definitely recommend.
Dear James, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asha
5/5
GoogleAdeel was very instrumental in securing my flat. He was professional and always on top of communication, giving timely updates on what was going on with the offer. He was also patient and a good mediator to negotiations for both parties
Dear Ama, We really appreciate you taking the time to leave such lovely comments about Adeel. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Southbank team in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotIan at City branch of Frank Harris
I dealt with Ian at the City branch of Frank Harris and he was extremely helpful in guiding me through the whole rental process. He was very responsive to all requests for information and his knowledge of the Barbican estate in general is impressive.
Dear M Dunlop, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotSuperb service from Joe Hogg
Superb service from Joe Hogg who helped me navigate the new Renters' Rights Act. Joanna Martin (Landlord)
Dear Joanna, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleAgent Adeel has been great help, with his friendly and professional support, me and my roommate were able to rent a house just as we expected.
Dear Sally, We really appreciate you taking the time to leave such lovely comments about Adeel. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
5/5
GoogleI had the absolute best moving experience with Frank Harris, a special shout out to Nicole Pretorius. She was always a joy to speak to and she was so thorough with every detail of the moving process. She made every step of the process a lot easier and provided great support. I would highly recommend!
Dear Tora, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Frank Harris and Co, London won Platinum.
