Trusted Agent profile · London
★★★★★
793 reviews across 3 platforms
123 Stamford Street, London, SE1 9NN
Part of Frank Harris and Co, see every office.
Frank Harris and Co's office in London, at 123 Stamford Street, is rated 4.7 out of 5 across 793 reviews on three platforms, including 582 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Frank Harris and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAlfie was really helpful and friendly. Took me through the properties in a friendly and professional manner and answered all the questions I had. Really an asset to the company and will definitely go far.
Dear Dominic, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleZack was amazing at showing me around and helpful. Keen to help us find a place.
Dear Natasha, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah
5/5
GoogleAdeel was really kind, he accomodated my time change and knew about the place really well.
Dear Pranav, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah
5/5
TrustpilotQuick and professional with great viewings
Very quick to respond to initial viewing request, the viewings given by Mitchell were very professional and helpful. He had our best interests in mind as renters and gave a lot of information about the properties.
Dear Andrew, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat service
Professional, sympathetic and efficient- quick to respond to queries but not pushy
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
5/5
GoogleWe have found Frank Harris lettings department to be very helpful and give great guidance and advise regarding our apartment letting through them especially Nick O'Neill when dealing with a few issues with our tenant. Many thanks Andrew
Dear Andrew, we are delighted to read your comments for the team and Nick in particular. They will be thrilled to read your review. Thanks again! Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleReally happy with my experience with Frank Harris so far. Nicole was super professional since the begging which was essential to close the deal fast. Also, since we’ve moved in Nicole has been always available to answer our queries and solve the problems that we had. Great service!
Dear Vicente. Thank you for sharing your kind words about Nicole. Your comments are much appreciated by the Southbank & Waterloo team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAdeel was a proactive agent in securing our accommodation. He kept us well-informed throughout the smooth application process.
Dear Caleb, Thank you for leaving a Google review regarding your experience with Adeel. Kind regards, Sarah, Customer Relations Team
5/5
GoogleZak was extremely helpful during the viewing. He conducted it with professionalism, answered all our questions thoroughly, and carefully noted our requirements. Thank you, Zak!
5/5
GoogleWonderful estate agents. We worked with Nicole who I would whole-heartedly recommend. She has been very responsive, helpful and always sent suitable specs across that fit our brief. All listings have felt special and priced reasonably too. It's been a breath of fresh air working with Nicole and feeling supported in the moving process.
Dear Nick, Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. Kind regards, Marilyn Plews Customer Relations Team
5/5
GoogleZack is very nice and supportive. The flat we had viewed has a good viewing. The gym and swimming pool hightlights the apartment
Dear Xiaoxiao, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleMany thanks to Dilan Das for helping us in our property search. He is very professional, helpful and friendly.
1/5
GoogleDon't fall for them being nice during your viewings, as soon as you give them money they stop caring. All the other 5 star reviews are based on them asking people that signed contracts to "leave them a 5 star review" before they move in, …
Dear Adam, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
5/5
GoogleI worked with Dilan who was both professional and friendly and was happy to answer any questions about the property.
5/5
GoogleAdeel was amazing ! He was very clear and sounded very positive. He was very accommodative of our time and clearly defined all the requirements and needs!
Dear Ritika, Thank you for your kind comments regarding Adeel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team.
5/5
TrustpilotHad a very positive experience working…
Had a very positive experience working with Frank Harris &Co., probably the best one I've had during my search. Charlotte Rule not only facilitated the viewing, she was very helpful post-viewing, sending pertinent information such as the calculation of council tax and expected bills. She also guided me toward coming up with an offer that could potentially be of interest to the Landlord. She also facilitated the negotiation with the Landlord. Other agents I've worked with do not proactively provide valuable guidance. Although the offer wasn't accepted ultimately due to non-negotiables on both sides, the process was handled very well. Overall great experience.
Dear Maricris, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleAs one of the parents of a group of students all facing the trials of renting for the first time, I highly recommend Frank Harris & Co (Southbank & Waterloo) to steer you through the uncertainties and the paperwork! Particular thanks should go to Alfie Green and his colleague Mark. Their guidance was often questioned by the students but at all times their patience, understanding and help was 100%. They also sorted out a potential security screen problem very quickly too and ensured work had been completed successfully. Alfie and Mark have always been patient, very professional and their understanding attitude has helped us all enormously. Thank you.
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAdeel was very helpful throughout my search for accommodation. I didn’t end up going with any of the properties I viewed with him but he was very quick to respond and professional throughout
Dear Stephen, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleNicole has been a delight throughout what is usually a really stressful time. All of our questions have been answered promptly, and it felt like our best interests were always kept in mind. I'm looking forward to moving in, and reassured that this will be a worthwhile tenancy! Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Dear Sunny, Thank you for sharing your kind words about Nicole. Your comments are much appreciated by the Southbank & Waterloo team. Kind regards, Marilyn Plews Customer Relations Team
5/5
GoogleWe just bought a house sold through Frank Harris. Emma and the team there were helpful, knowledgeable, and always responsive to our requests. They helped manage the complex process, made more protracted because of a chain and because of the pandemic. They also know the area very well and are extremely professional.PositiveResponsiveness, Professionalism
Dear Kenneth, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleAdeel was so helpful and professional and made our experience great! Would definitely recommend
Dear Ariya, Thank you for your kind comments regarding the Frank Harris team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GoogleOur lettings consultant Dilan has been extremely helpful in helping us secure a flat in our short time span.
5/5
TrustpilotFinding a nice home in London is a…
Finding a nice home in London is a challenge… but not with Mitchell Max ! Best real estate agent I’ve had to work with so far , and I’ve seen a lot of them !
Dear Louis, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleAbsolute nightmare. We moved in last week to a flat rented through Adeel, Nicole and Mark in the Waterloo branch. We found the flat infested with moths, not cleaned properly (the cleaners came in a second time upom request, but they still left the flat in an average state at best). If that was not enough, the flat was filled with the previous tenant's belongings, including but not limited to laundry, bedding and towels as well as greasy pots and pans. Finally, we requested in our offer the bathroom to be treated of all mould, only to discover the back of the toilet caked with black mould. And here we are stuck for three years. Don't repeat our mistakes: avoid them at all costs. A week in, we are still waiting for pest control. (The one star is only because they have a maintenance team that picks up the phone - but isn't that the bare minimum?)
Dear Gabriela, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Frank Harris and Co, London won Platinum.
Tell us what you need and we'll put you in touch. Frank Harris and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
